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Boots Selects Intervoice Speech Self-service for Advantage Loyalty Card
DALLAS --(Business Wire)-- Intervoice, Inc. (NASDAQ: INTV) announced today that Boots UK, the UK's leading health and beauty retailer, has selected Intervoice Voice Portal (IVP) to provide a natural speech self-service solution for its Advantage loyalty card, which has more than 15 million active card holders in the UK and Republic of Ireland. Intervoice was chosen as a result of its ability to deliver an integrated self-service to live assistance contact center suite to both new and existing customers. The order was received during the Company's fiscal quarter that ended on February 29, 2008 and was included in the solutions backlog previously reported for the quarter.
"The Advantage Card is already a top loyalty card in the UK and the Republic of Ireland, and we want to further develop how we care for our customers. With our investment in Intervoice, we are adding wider choice and flexibility to Boots customers calling into our central Nottingham contact centre," said Graham Hardy, Head of Customer Care, Boots UK.
The Discovery Phase with Intervoice Global Consulting Services was completed in Q4 2007 with the initial implementation phase beginning in Q2 2008. Goals for this first phase include providing a natural speech IVR, self-service solution for Advantage Card customers and automating 10 of 83 identified call types.
"Like Boots, we recognize that flexibility and a choice of interaction method are important to customers," said Frank Sherlock, Senior Vice President and Managing Director, International, Intervoice Ltd. "Intervoice was able to create a positive user experience resulting in enhanced customer service and increased agent productivity - and we were the only vendor offering a complete solution coupled with in-house services enabling Boots to deliver a superior customer experience."
IVP, based on Intervoice's open standards software platform, enables the creation and execution of call control, speech and multimodal applications all based on a flexible architecture to ensure optimal scalability. Intervoice Voice Portal allows customers to develop voice and speech applications, while also providing multimodal solutions for simultaneous voice and data interaction. These next-generation capabilities allow enterprises to give their customers the highest levels of personalized self-service with their preferred channel of interaction.
About Boots
Boots UK is the UK's leading health & beauty retailer and operates more than 2,550 stores in the UK and Republic of Ireland. Boots UK is the UK Retail business of Alliance Boots, a leading international pharmacy-led health & beauty group.
About Intervoice
Intervoice is a world leader in delivering natural, intuitive ways for people to interact, transact and communicate. Intervoice software and professional services enable innovative voice portal, IP contact center, hosted and mobile messaging and self-service applications. More than 5,000 customers in 80 countries have relied on Intervoice, including many of the world's leading financial and healthcare institutions, telecommunications companies, utilities, and governments. For more information, visit www.intervoice.com.
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