CRM Vendor Hansen Snags Sweet Puerto Rican Contract

By DAVID SIMS

TMCnet CRM Alert Columnist

CRM vendor Hansen Information Technologies has announced that a team consisting of Hansen and partner Rock Solid Technologies was selected by the Commonwealth of Puerto Rico Municipal Collection Center to provide a comprehensive billing and tax management product for the entire Commonwealth of Puerto Rico.

The team of Hansen, a software vendor which sells to the government, and Rock Solid, based in San Juan, Puerto Rico, was selected to provide application software and professional services to CRIM to streamline all aspects of their billing and tax management processes.

"The Hansen software will be used by all 78 municipalities on the island, including nine regional offices and the main central office in San Juan, which will make this Hansen's largest billing and tax customer with 1.2 million accounts billed per cycle," said Carlos Thomas, Director of Billing & Tax with Hansen. "Our project team, together with Rock Solid Technologies, will provide the Hansen system to about 1,200 users."

Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET TELEPHONY Conference and EXPO East, February 2-4, 2009. Miami, Florida.

Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET TELEPHONY Conference and EXPO East, February 2-4, 2009. Miami, Florida.

Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET TELEPHONY Conference and EXPO East, February 2-4, 2009. Miami, Florida.

Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET TELEPHONY Conference and EXPO East, February 2-4, 2009. Miami, Florida.

Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET TELEPHONY Conference and EXPO East, February 2-4, 2009. Miami, Florida.

Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET TELEPHONY Conference and EXPO East, February 2-4, 2009. Miami, Florida.

The Hansen team will be replacing CRIM's legacy system, which generates over $800 million in revenue annually, and convert five years worth of CRIM account data.

The product will be integrated into their current financials system (Oracle), which will allow for accurate reporting and disbursement of funds to the 78 municipalities.

Hansen traditionally does well on government contracts, in mid-February they announced an investment by San Francisco-based Golden Gate Capital, a $2.6 billion private equity fund to provide "substantial financial resources to accelerate Hansen's global expansion plans and deliver superior services to state and local governments," according to company officials.

Founded in 1983 and currently supporting 450 government agencies with over 110,000 government users worldwide, Hansen's customers include some of the largest government agencies in the world.

David Sims is contributing editor for TMCnet. For more articles please visit David Sims' columnist page.

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