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Think and Grow RichNapoleon Hill — Think and Grow Rich studied 500 of the richest people in the world and found 17 characteristics of success. Five are so important that I ‘m going to talk about them now. I personally feel that the most important discovery he made besides these 17 principles was that none of these people were born with these attributes. Everyone developed these characteristics; everyone had to learn these elements of success.
ROSANNE D’AUSILIO, Ph.D., an industrial psychologist, and President of Human Technologies Global, Inc., specializes in profitable call center operations in human performance management. Over the last 20 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings. Also offered is agent and facilitator university certification through Purdue University’s Center for Customer Driven Quality.
Known in the industry as ‘the practical champion of the human,’ she is author of “Wake Up Your Call Center: Humanize Your Interaction Hub,” hot off the press and in its 4th edition, “Customer Service and the Human Experience” (co-authored with Dr. Jon Anton) and “Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (with a 32-card deck of cards),” all available at http://www.human-technologies.com. Also offered is a free ‘tips’ newsletter on How to Kick Your Customer Service Up A Notch at http://www.HumanTechTips.com
She sits on the Advisory Board of Help Desk Professional Association, is a columnist for TMCnet.com on Call Center Training, represents the human element on the Advisory Board for an Italian software company, and authors numerous articles for industry newsletters, web ezines, and is a much sought after dynamic, vibrant, internationally prominent keynote speaker.
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