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Five9 Intros On-Demand Call Center Packages for Small Businesses
[March 28, 2007]

Five9 Intros On-Demand Call Center Packages for Small Businesses


TMCnet Contributing Editor
 
Five9, a provider of on-demand call center solutions, has introduced two call center packages designed for small businesses. The Five9 Call Center Suite Small Business Edition, which includes the Small Business Edition and Five9 Inbound Call Center are aimed at providing small businesses with an affordable way to significantly boost both sales and customer service levels.


 
These out-of-the-box solutions are designed to provide comprehensive inbound and/or outbound call center functionality for small teams that spend most of their time on the phone as part of their daily activities. The packages also include four concurrent seat licenses, twelve phone lines, supervisor and administrator applications as well as additional customer support and training features for no additional cost.
 
“Five9’s bundle for small businesses is exactly what we needed,” said Ken Malecki, president of Nationwide Lending, in a statement. “Searching for a hosted call center on our budget was a challenge, but with the Five9 Call Center Suite for small businesses we were able to buy a package that included only the services we need. Additionally, we’ve found the outbound telemarketing capabilities to be incredibly comprehensive and valuable, and we’ve saved thousands.”
 
To meet all the needs of the inbound sales or support team, the Five9 Inbound Call Center--Small Business Edition offers call routing and interactive voice response. The solution is also ideal for businesses seeking to improve customer support and increase in-call promotions.
 
The Five9 Call Center Suite–Small Business Edition is targeted to businesses that support outbound and inbound campaigns including telemarketing, telesales and collections.
 
“These offerings are specifically designed to meet the requirements of any small department that needs basic call center capabilities, quick training and fast setup and implementation” said Jim Dvorkin, CTO of Five9 in a statement.
 
“The majority of small businesses don’t think of themselves as being big enough to have a call center; however, when you speak to the owners of small businesses, they all have sales, collections and service departments. Five9’s specially packaged on-demand call center offering for small businesses offers them the most affordable way to offer these business-critical capabilities,” added Brian Silverman, CEO of Five9, in a statement.
 
“The comprehensive features in Five9’s on-demand call center offering, can boost the bottom-line of a business by increasing customer contact, supporting employees who work remotely, and offering long distance rates of 50 to 85% lower than traditional rates, to name a few of the benefits.”
 
Small businesses represent a large and important section of the economy, not to mention tremendous opportunity for companies who identify and respond to their needs. Five9 has done well to recognize that these businesses are seeking solutions that enable them to compete with much larger companies, but don’t have the budgets to implement complete in-house systems.
 
Want to learn more about call centers? Then be sure to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. The papers are authored by industry leaders, who, in turn, receive qualified sales leads from interested parties. Check here for the latest in CRM information.
 
Want more wireless news? Check out TMCnet’s complete coverage of the CTIA Wireless (News - Alert) show (March 27-29, 2007) here.
 
Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.
 
 
 
 


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