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Five9 and BayanTel Team to Offer Hosted Contact Center Solution Designed for Filipino Outsourcers
[June 26, 2007]

Five9 and BayanTel Team to Offer Hosted Contact Center Solution Designed for Filipino Outsourcers

TMCnet Assignment Editor
On-demand call center solutions provider Five9 Inc. has teamed up with telecommunications and Internet solutions provider Bayan Telecommunications Inc. to deliver Bayan On-Demand, a new hosted call center solution designed for outsourcers in the Philippines.

Powered by Five9’s on-demand call center technology, the solution will at first be offered on a simple “pay-per-minute basis,” making it simple and inexpensive for companies outsourcing their contact center services in the Philippines to make use of the solution right away. To help spur adoption of this innovative, all-IP solution, BayanTel will waive the license fees for the first 12 months.

By integrating Five9’s Virtual Call Center with BayanTel’s advanced IP network, outsourcers in the Philippines will have the ability to expand their infrastructure in a matter of days or weeks. The on-demand software can also be used as a disaster recovery solution which can be activated instantly in the event of network outage or some other unforeseen event.

Tunde Fafunwa, chief executive consultant, Bayan Telecommunications, said in a press release that this new hosted contact center offering will enable outsourcers to quickly build new call centers “without the costly upfront investment that traditional call centers require.” He pointed out that Five9’s reliable and highly scalable on-demand contact center software offers “the same voice quality as traditional call centers without the hassle of installing phone lines and hardware.”

Five9 and BayanTel announced that they were developing this new solution in May. At that time they pitched is a hosted call center and disaster recovery solution geared for call center outsourcers. The redundancy aspect is important for outsourcers working in developing and disaster-prone countries, such as the Philippines, because network outages caused by storms and disruptions in the power grid are more commonplace than in the rest of the developed world.

Five9 also made news on TMCnet in May when it announced that its Virtual Call Center solution is fully compatible with Microsoft’s (News - Alert) Windows Vista operating system. With Five9’s advanced technology, you can easily turn a Vista-based computer into a cost-effective call center communications platform - without the need to install new phone equipment. Five9 customers need only to possess a Windows-based PC, Internet connection and a headset to take advantage of the feature-rich on-demand call center solution.

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Patrick Barnard is Associate Editor for Customer Interaction Solutions magazine and Assignment Editor for TMCnet. To see more of his articles, please visit Patrick Barnard’s columnist page.

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