2008 Product of the Year Award Winners Announced by Customer Interaction Solutions Magazine
TMCnet News
Companies displaying vision, leadership and attention to detail were selected by the editors of Customer Interaction Solutions to receive the prestigious award.
“Representing the best in the industry, companies earning a Product of the Year Award have demonstrated a commitment to quality and the further development of the call center and CRM industry through their contributions,” said Greg Galitzine, group editorial director at TMC. “My congratulations to all winners, and I look forward to seeing more from them as they continue to contribute to the future of call center and CRM industry technologies.”
Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions magazine Nadji Tehrani said that for 11 years, the publication has recognized the most innovative products through the award.
“Again, we are proud to distinguish the greatest achievements in the advancement of call centers, CRM and teleservices technologies in 2008,” Tehrani said. “These companies have proven they are dedicated to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. We’re proud to honor their achievements.”
A full list of Product of the Year winners appears below, and will be published in the January 2009 issue of Customer Interaction Solutions magazine (www.cismag.com).
For more information about TMC and Customer Interaction Solutions magazine, visit www.tmcnet.com.
2008 Customer Interaction Solutions Product of the Year Award Winners
Company
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Product
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Allegiance Engage platform
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Alloy Navigator
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Telecom Information Management System
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Aplicor Enterprise, Version 5
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PerformanceEdge
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Qfiniti Explore
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Proactive Outreach for Financial Services
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Bomgar Box
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Call Center Response
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BT Virtual Collaboration Room
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ContextIP
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CallMiner Eureka!
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Chordiant Cx Visual Business Director (CxVBD)
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Chordiant Collections Manager 2.0
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Cicero 6.4
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Citrix GoToMeeting 4.0
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Citrix GoToWebinar 2.0
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Citrix GoToAssist Express
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C2CRM
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ClickFox ( News - Alert) Customer Experience Analytics
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Consona CRM Suite (formerly Onyx and KNOVA)
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CosmoCall Universe 5.2
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Call On CRM for ACT!
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CyberTech Pro
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eGain Web Customer Experience Suite
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OneSight for Contact Centers
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Enkata Strategic Service Suite
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Envision Centricity
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Epicor 9
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Five9 Virtual Call Center Suite
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PBXtra Unified Agent
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FrontRange Voice
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CC Audition - Home Agent Edition
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Genesys ( News - Alert)-Informiam Product Line 2008
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GMT Planet, version 9.7
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Jabra M5390 Multiuse
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GN 9125
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IEX ( News - Alert) TotalView Workforce Management
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Infusionsoft
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InnoPath Active Care
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PowerDialer for Salesforce.com
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Customer Interaction Center
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VoiceNet
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Metaphor
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Evolution PBX
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IPitomy ( News - Alert) Communications IP2000E with Call Center
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KANA Suite version 10.4
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Harmony Suite v2.0
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LiveOps On-Demand Call Center Platform
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Merced Systems Enterprise Sales and Service Performance Management Solutions
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Mindshare
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Mitel Customer Interaction Solutions
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NetSuite OneWorld
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Enterprise Speech Intelligence 7.0
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nGen Knowledgebase
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NICE SmartCenter
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Noble Composer Web Agent
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NovoLog Suite
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NTRsupport with First Help
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NTRadmin with AdminBots
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Nuance Notification Hub
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Nuance Mobile Care
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Numara FootPrints 9
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WorkSuite Call Center
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Parature Customer Service Software
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ParusSpeak Speech Auto Attendant
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PhoneFusion Call Center Edition
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Real Time Adherence Global
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Presence OpenGate
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PreVisor Contact Center Solution
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VBVoice 5.6
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Resolvity Speech Application Platform
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RingCentral
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ACT! by Sage 2009 (11.0)
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Sage SalesLogix v7.5
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Salesforce CRM
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Salesforce CRM Customer Service & Support
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SAS for Customer Experience Analytics
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VMX Office
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ENSERCLE Contact Management Solution
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OpenScape Contact Center
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SoundBite Intelligent Communications Platform
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SugarCRM
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Sword ciboodle
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Symon InView
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Syntellect CIM
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CustomerWise
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Tigerpaw CRM+
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Toshiba Net Phone 6.0
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Seratel
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TuVox Personalization Module
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inContact
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CallMentor
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Affinium Campaign Interact 7.5
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UpStart Version 2.0
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UTOPY SpeechMiner
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Total Solutions
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Next-Generation Impact 360 Workforce Optimization
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Virtual Hold Encore
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VisionSuite Software
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About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.
TMC Contact:
Jan Pierret
203-852-6800, ext. 228
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Edited by Michael Dinan
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