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Exploring CX strategy and technology adoption: A decision-maker's chart

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Transforming Customer Experience

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RingCentral RingCX overview

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RingCentral RingCX Interactive Voice Response

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RingCentral RingCX Analytics

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Quality Management and Your Contact Center

Serenova | 02/26/2020

81% of companies recognize customer experience (CX) as a competitive differentiator. That means your contact center needs to work hard to stand out and positively impact customer retention and satisfaction.

How do you know where to start making improvements? One thing is for sure – you can’t…

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Cloud Contact Center Technology Guide

Serenova | 02/26/2020

Across industries, customer experience has become a key strategic differentiator. Providing a superior customer experience means meeting demands for always-on support and access through the customer’s preferred channels. The best way to achieve that is through a cloud-based contact center solution. …

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3 CX Mistakes You’ll Never Make Again

Serenova | 02/26/2020

According to a study by customer experience consulting firm Walker, customer experience (CX) has become the brand differentiator over product and price! In fact, Forrester found that a company’s revenue could increase significantly when its CX index score rises. In other words, customer experience…

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The Most Important Contact Center Trends You Need to Know in 2020

Serenova | 02/26/2020

To thrive in 2020 and beyond, contact centers must set their sights on strategic differentiation, not daily firefighting. No longer is it sufficient to react in-the-moment and call it good enough. The smartest (and most successful) contact center leaders realize they need to keep looking forward at …

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Setting Hourly Rates for Field Service Technicians

Field Nation | 01/24/2020

Many MSPs don't know how much hourly field service rates vary by metro area or work type. The result? Inaccurate wage rates that can impact budget, work quality, and/or company reputation.

In the guide, Setting Hourly Rates for Field Service Technicians, you'll learn how you can pri…

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