Miercom to Present Conference Session at INTERNET TELEPHONY Conference & EXPO West 2008
Robert Smithers to Discuss Trends in Contact Center Deployment at IP Communications
Industry’s Leading Event at Los Angeles Convention Center this September
East Windsor, NJ, JULY 2008 — Miercom today announced that Robert Smithers has accepted an invitation to present a session titled, "Trends in IP Contact Center Deployment" at TMC’s (News - Alert) INTERNET TELEPHONY® Conference & EXPO West 2008. The presentation will occur Sept. 16 at the Los Angeles Convention Center in Los Angeles, California.
INTERNET TELEPHONY Conference & EXPO, held September 16-18, is the world’s largest and best-attended IP Communications trade show. The 2007 West Coast event of last September drew more than 7,000 buyers and sellers of IP Communications products and services. This year's show will be the 18th INTERNET TELEPHONY Conference & EXPO, and TMC projects attendance to once again exceed 7,000.
"Contact center vendors have made great strides toward simplifying the deployment of their products even as they continue to add more features and complexity," said Smithers. "Nevertheless, we're finding that deploying a new contact center suite involves planning and preparation. I'm excited about sharing with the conference attendees some of the lessons we've learned and helping them clear hurdles and avoid potential snags."
“We are very pleased that Robert Smithers will be participating in this year’s show," said TMC president and conference chairman, Rich Tehrani (News - Alert). "Miercom is widely recognized and respected as an industry leader, and I am confident that our attendees will appreciate and value the opportunity to hear Rob's perspective on trends in contact center deployment. Over the past twelve months, widespread deployment of IP communications services by global service providers, businesses and governments has reinforced that this exciting technology is a viable, cost-effective communications solution. As a result, we are seeing a significant number of senior-level executives attending INTERNET TELEPHONY Conference & EXPO as a means of learning about the technology so they too can take advantage of its benefits.”
Registration for the show is now open. Anyone interested may register by visiting www.itexpo.com. Limited booth space is still available as well. Vendors interested in exhibiting at the show should contact Dave Rodriguez (News - Alert) at 1-203-852-6800, ext. 146 or at [email protected].
Miercom is a leading, independent product test center with hundreds of its product-comparison analyses published over the years in leading network trade periodicals. Our reports regularly appear in Internet Telephony, Network World, Business Communications Review (News - Alert) - NoJitter, Communications News, xchange and other publications.
The company, founded in 1988, has pioneered the assessment of networking hardware and software. We employ our own proprietary methodologies for testing products from enterprise class VoIP gateways and IP PBX’s to carrier grade switching equipment. Miercom’s private test services include competitive product analyses as well as individual product evaluations.
Miercom features comprehensive certification and test programs including Certified Reliable™, Certified Secure™ and Certified Green™. Products may also be evaluated under the NetWORKS As Advertised™ program, in which networking-related products must pass a comprehensive, independent assessment of their usability and performance as compared to
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications (News - Alert), and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. In addition, TMC produces INTERNET TELPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.
For more information about TMC, visit www.tmcnet.com.
TMC Contact: Miercom Contact:
Mostafa Razzak Cynthia Hughes
JMR Worldwide Miercom
646-442-3361 6 09-490-0200 *812
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