TMCnet News

26th Annual Top 50 Inbound Teleservices Agencies Ranking Revealed
[April 20, 2011]

26th Annual Top 50 Inbound Teleservices Agencies Ranking Revealed


TMCnet News
 
Norwalk, Conn. (April 14, 2011) TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the Customer Interaction Solutions magazine's 26th Annual Top 50 Inbound Teleservices Agencies Ranking. Customer Interaction Solutions has been the preeminent publication in call center, CRM and teleservices industries since 1982.



 
The 2011 Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound, as measured by the amount of billable teleservices minutes companies completed during the past year.
 
'The companies included on our ranking have proven to the editors of Customer Interaction Solutions that they are among the largest outsourced call center providers in the industry. The Top 50 Teleservices Agencies Ranking provides the most honest and reliable ranking of companies. It is the benchmark for choosing large-size, large-capacity teleservices agencies,' said Rich Tehrani, CEO, TMC.
 
Companies included in the Top 50 Teleservices Agencies Ranking have met the stringent criteria set by the editors of Customer Interaction Solutions. Billable minutes were verified by the editors for accuracy and reliability. 
 
The companies featured on the Top 50 Inbound Teleservices Agencies Ranking are listed below in alphabetical order. The Inbound rankings will be revealed in the April 2011 issue of Customer Interaction Solutions magazine. Interactive rankings are also featured in the April 2011 issue. Outbound rankings are published in the March 2011 issue.
 
For more information, please visit www.tmcnet.com.
 
 
Inbound Top 50 Teleservices Agency Ranking
 
U.S. DOMESTIC
121 Direct Response (Philadelphia, PA)
Affinitas Corporation (Omaha, NE)
 
Alorica, Inc. (Chino, CA (News - Alert))
 
American Customer Care (News - Alert), Inc. (Bristol, CT)
 
Ameridial (North Canton, OH)
 
AnswerNet (Willow Grove, PA)
 
Callbox, Inc. (Encino, CA)
 
Cross Country Automotive Services (Medford, MA)
 
DialAmerica (Mahwah, NJ)
 
GC Services Limited Partnership (Houston, TX)
 
InService America (Forest, VA)
 
LiveOps (Santa Clara, CA)
 
PCCW Teleservices (Hong Kong) incl. Influent (Dublin, OH)
 
Sitel Operating Corporation (Nashville, TN)
www.sitel.com
 
Synergy Solutions, Inc. (Scottsdale, AZ)
 
TCIM Services, Inc. (Wilmington, DE)
 
Teleperformance (News - Alert) Group (Paris, France/Salt Lake City, UT) 
 
Telerx (Horsham, PA)
 
Teleservices Direct (Indianapolis, IN)
 
Telvista, Inc. (Dallas, TX)
 
The Connection (Burnsville, MN)
 
The Results Companies (Dania Beach, CA)
 
Thomas L. Cardella & Associates (Cedar Rapids, IA)
 
TMS Health (Boca Raton, FL)
 
USA 800 (News - Alert), Inc. (Kansas City, MO)
 
VXI Global Solutions (Los Angeles, CA)
 
 
 
 
INTERNATIONAL

24-7 Intouch (Regina, SK)
 
Cross Country Automotive Services (Medford, MA)
 
GC Services Limited Partnership (Houston, TX)
 
Listen Up Espanol (Portland, ME)
 
PCCW Teleservices (Hong Kong) incl. Influent (Dublin, OH)
 
Sitel Operating Corporation (Nashville, TN)
 
Skybridge Marketing Group (Greenfield, MN)
 
TCIM Services, Inc. (Wilmington, DE)
 
Teleperformance Group (Paris, France/Salt Lake City, UT)
 
Telerx (Horsham, PA)
 
The Results Companies (Dania Beach, CA)
 
Voxdata (Montreal, QC)
 
VXI Global Solutions (Los Angeles, CA)
 
About Customer Interaction Solutions 

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper. CIS has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. CIS reaches more than 250,000 readers every month. Please visit www.cismag.com.  
 
 
About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world's leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.  In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk (News - Alert) World; StartupCamp; MSPAlliance MSPWorld and more!  Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
 
Contact:
Jan Pierret
Marketing Manager
TMC
Tel: 203-852-6800 x228
email: jpierret@tmcnet.com
www.tmcnet.com
 



Edited by Janice McDuffee

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