TMC Announces Customer Engagement Center Webinar
Norwalk, CT-September 14, 2015-TMC (News - Alert) today announced its latest Webinar, Customer Engagement Center in 30 minutes will be held September 29, 2015 at 2:00PM ET/11:00AMPT. This online event is presented by Paul Dickinson, Vice President for Presence Technology in North America at Presence Technology (News - Alert) and moderated by Peter Bernstein, Senior Editor at TMCnet. Attendees will learn how Customer Engagement Center (CECs) can increase sales, improve client loyalty, and adapt to their customer.
CECs are much more than mere multi-channel contact centers. They are considered to be the next generation set of solutions to be implemented on customer service areas. Although this concept was developed several decades ago, it is much more important now, due to the complexity of managing clients in an omni-channel environment. This webinar will teach attendees how to navigate this complex environment while realizing its many benefits.
With more than 30 years of experience in the communications industry Dickinson brings a unique view on CECs. He began his Contact Center Career as National Sales Engineer for GTE Supply. He then started his own Contact Center Consulting firm in 1999 implementing Contact Center solutions for large Telco companies. In addition to the distributor based activities he also had many direct customers to whom he provided national contact center sales, design and implementation services for. Dickinson is currently Presales Manager for North America at Presence Technology a global leader in multi-channel Contact Center solutions.
Customer Engagement Center in 30 minutes is sponsored by Presence Technology and TMCnet.
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Edited by Dominick Sorrentino