SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

ARTICLES & COLUMNS

TMCNET eNEWSLETTER SIGNUP

TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

Want to write for TMCnet.com? Read our editorial guidelines, and then e-mail Web Editor with your article proposal.

Unmanned Aerial Systems (UAS), as drones are properly called, have real world IoT applications outside of the hobbyist community and most of them fall well within the broad embrace of the Smart City.
2/8/2016 5:17:46 PM
The idea of unifying all of your communications tools may sound like a no-brainer…to the millennial segment of your workforce. For those who have been at the job for a bit longer, the idea that change can bring about benefits for them and the organization is a little harder to swallow. And, while Unified Communications has long gotten attention in the telecommunications space, we're still a long way from complete market saturation.
2/8/2016 5:14:54 PM
In this episode of the IoT Time podcast, Ken Briodagh sits down with Jonathan Heath, solutions architect at Synapse Wireless.
2/8/2016 4:37:30 PM
At CES last week, Corning led with a glass-forward vision that was picked up by companies like Panasonic and Samsung showcasing a number of active displays placed creatively around their home focused booths. They were pretty amazing and promised a future where you could manage all aspects of your home from a central console. In all cases, however, these were overlays. In other words, they didn't rethink the design of the room, they just added a display.
2/8/2016 4:30:45 PM
There are loads of great contact center and help desk products in the world. The truth of the matter is that most of them may not be for you. It's a fact of life that different solutions will fit different businesses, and what worked for another company may not work for you. How, therefore, do you go about hunting for the perfect help desk solution for your organization? You need to start by completely assessing your organization's needs (which is a lot harder than it sounds, since everyone will have a different opinion!).
2/8/2016 4:18:11 PM
Most companies today are aware of the strong benefits improving the customer experience can bring. They include increased sales, more loyal customers, better first-call resolution and reduced costs. But what many of these same companies fail to recognize is that it's the agent experience that determines the customer experience. If your businesses processes, databases, knowledge bases and agent desktop software are a mess, your customer experience is going to be a mess. You can't build a good house on a bad foundation.
2/8/2016 4:14:58 PM
In a world where the cloud continues to get more and more attention, those who make their money in the software world have to change their strategy to remain viable. Software licensing is still important, but how do you clearly communicate usage terms to your business customers who think the cloud is always free?
2/8/2016 4:06:52 PM
6WIND, a networking software developer, recently announced that it has completed testing of its Turbo IPsec application on Hewlett Packard Enterprise (HPE) ProLiant servers and Spirent load generators. The success of those tests means that 6WIND is ready to tackle application security on that hardware for telecoms that use both on-premise and cloud-based servers.
2/8/2016 3:58:27 PM
The SIP Forum, a non-profit organization dedicated to providing information about and creating standards for the session initiation protocol (SIP), has released a new program, SIPconnect Certification Testing Program, that can certify the validity of SIP products and services.
2/8/2016 3:49:31 PM
Technical support and consulting firm Absolute Logic has announced that it has acquired Cloud9-IT. The financial terms of the deal for the firm that specializes in serving accounting, dentistry and manufacturing terms in Connecticut and New York.
2/8/2016 3:21:12 PM
Snapchat, the Facebook-owned social media messaging platform for sharing pictures and videos, has seen tremendous growth in users over the past year. The app is especially popular with millennials. In addition, a study of US senior ad buyers by Cowen and Company found that 22 percent of ad buyers plan to begin attempts to advertise on Snapchat in the new year.
2/8/2016 3:07:10 PM
An API, not to be confused with the American Petroleum Institute, is an application program interface. In layman's terms, it's a collection of tools, routines and protocols for building software applications. And according to expert Andy Abramson, open APIs and standards are making the digital world go round…touching our lives every minute of the day.
2/8/2016 3:05:08 PM
As a seasoned marketer, you know very well that no two customers are alike. Some shoppers, for instance, are always on the hunt for a good bargain, while others are only interested in purchasing name brands.
2/8/2016 3:01:33 PM
Cîroc Ultra Premium is the official vodka of the 58th Annual Grammy Awards. The announcement is part of a multi-year partnership developed between Diageo, co-owner of Cîroc Vodka, and The Recording Academy last year. Cîroc will be featured at all Grammy-related events throughout the week leading up to the award's show, culminating at the official after-party Grammy celebration.
2/8/2016 2:41:19 PM
Cîroc Ultra Premium is the official vodka of the 58th Annual Grammy Awards. The announcement is part of a multi-year partnership developed between Diageo, co-owner of Cîroc Vodka, and The Recording Academy last year. Cîroc will be featured at all Grammy-related events throughout the week leading up to the award's show, culminating at the official after-party Grammy celebration.
2/8/2016 2:36:12 PM
The data center is increasingly becoming a company's most valuable chunk of real estate. Providing the infrastructure for network operations, for access to an ever-increasing array of cloud-based services, and a host of other functions, it's hard to find more valuable parts of an organization than its data center. Hitachi Data Systems (HDS) and Pentaho have come together once again to light a new spark in the data center.
2/8/2016 2:34:19 PM
Second in two-part series on the need for insurers to undergo digital transformation with a sense of urgency.
2/8/2016 2:29:34 PM
Identity verification and fraud prevention technology maker IDology has announced it has added number verification to its ExpectID suite.
2/8/2016 2:27:11 PM
Crime in the 21st century has transformed as criminal operations have moved into the realm of the digital world. With each passing year, the stakes get higher while the challenge of cyber security gets harder. Cyber Crime Forensics, LLC (CCFTC) has launched the Cybercrime Forensics Training Center in Boise Idaho, to meet the growing need for skilled practitioners in this continuously threatened computing environment.
2/8/2016 2:22:14 PM
AudioCodes is the latest addition to the Israel Mobile Association's NFV program. The company announced its membership in the effort earlier today.
2/8/2016 2:14:18 PM
Tangoe announced recently that it had been awarded a patent for technology that allows enterprises to analyze data usage patterns and assign the costs of such usage to different categories. Enterprises would be able to break down how the data in their data plans is being accessed and adjust their plans to save money or allocate data differently.
2/8/2016 2:09:23 PM
Latest survey from ThreatTrack Security highlights need for purpose-build malware analysis and prevention tools.
2/8/2016 1:57:35 PM
More and more transactions are being carried out on mobile portfolios, which obviously has created the need for robust security precautions to protect sensitive data. Another less-talked-about aspect of this trend is the need for infallible identity verification procedures, so that consumers and businesses alike can be confident in who they're doing business with.
2/8/2016 1:56:42 PM
Distributed denial of service (DDoS) attacks are becoming an increasingly common malicious practice in the computer world as an effective method of overloading and blocking a server. With a standard DoS attack it's simple to just block the IP address causing a traffic overload, but DDoS attacks use many computers at once in coordination so it is a considerably more difficult challenge to overcome.
2/8/2016 1:47:26 PM
You're launching a website and getting your development team together. You've done your reading, so you know it's going to be tough to differentiate your brand in the wide world of ecommerce. But you're feeling pretty good because you've got a secret weapon. You've set your mind to hiring a kickass digital designer to help you set your business apart from the rest. Yours will be a website that redefines the balance between function and visual appeal. It's not just going to be visitors' first point of contact with your business, it's going to be a destination in itself.
2/8/2016 1:25:14 PM
Most have at least some idea of how video conferencing can bring a whole new level of capability to the office environment. Cost savings and new communications capabilities mean great value for businesses, but is there more to it than that? Video conferencing can have a lot of value in improving the office, and in some ways that might not be immediately obvious.
2/8/2016 1:17:35 PM
The Sixth Flag unveils model for securing its Workspace-as-a-Service (WaaS) platform.
2/8/2016 1:10:51 PM
Most have at least some idea of how video conferencing can bring a whole new level of capability to the office environment. Cost savings and new communications capabilities mean great value for businesses, but is there more to it than that? Video conferencing can have a lot of value in improving the office, and in some ways that might not be immediately obvious.
2/8/2016 1:02:21 PM
Leading Internet of Things Event Wraps Informative Programming that Explored Security, Enterprise Solutions, Edge/Fog Computing, Smart Buildings, Connected Transportation and Developers
2/8/2016 12:52:04 PM
Conrad D'Souza, COO & EVP of Cima Group, was at the recent ITEXPO talking with TMC. Here's a link to the company's video interview at the event in Ft. Lauderdale, Fla. Below is the full interview.
2/8/2016 12:31:27 PM
It's not always easy to understand what someone means just by the tone of voice he or she is using. A beautiful compliment can be rendered into a scathing insult just by the right inflections, and knowing the difference can mean the difference between a successful conversation and a lost conversation. Vaspian and Voci Technologies have come together in aid of this, looking to deliver a new set of tools that will better help agents grasp the true meaning behind what a voice on the other end of the phone line says.
2/8/2016 12:26:56 PM
Data network products are all around us, carrying and often helping to shape network traffic that travels from point to point. Security measures in this widespread base of technologies cover the spectrum, and few even consider the element of device-based source code, much less do anything about it. That has changed with a new product from LGS Innovations. CodeGuardian is the company's product, and it is designed to protect the millions of lines of source code that are found in network switches and routers around the world.
2/8/2016 11:54:58 AM
Unified communications solutions provider BroadSoft Inc. has snapped up contact center software company Transera for an undisclosed sum. Both companies offer their products on an as-a-service basis.
2/8/2016 11:44:10 AM
Apple fans will soon have another option if their iPhones are damaged. For the first time ever, customers at Apple Retail stores can bring in their iPhones with cracked screens, buttons, and cameras and receive credit towards new products. It's a big, but welcome departure from their prior policy which would only allow phone trade-ins if they at most showed wear, but not any significant damage.
2/8/2016 11:39:50 AM
For those of us who reside in the United States, you would think that not only is every inch of our county covered with 4G LTE, but also that we have the fastest such networks in the world. Unfortunately, the recent findings from the good folks at OpenSignal show perception does not match reality.
2/8/2016 11:33:39 AM
Array Networks, a provider of application delivery networking solutions, recently announced that its virtual SSL VPN Secure Access Gateway (vxAG) is now available on the Amazon Web Services public cloud platform. Already supported on Microsoft Azure, VMware vCloud Air and IBM SoftLayer, this solution's expanded availability makes it even more accessible for and useful to a wide range of business customers.
2/8/2016 11:26:51 AM
Businesses want to offer the best in customer service. Customer service apps, therefore, are often considered as a means to reach that plateau. Just which customer service app to go with, however, can sometimes be a confusing proposition; the sheer number of apps out there can make it hard to figure out which is best. GetRank recently released its Q1 2016 rankings of the 25 best cloud-based customer service apps around, and the results might surprise.
2/8/2016 11:23:47 AM
Global unified communication software as a service (UCaaS) provider BroadSoft is obviously a big believer in hosted UC, but now the company has a strong vested interest in the cloud-based contact center as well. That's because BroadSoft has acquired Transera, a provider of cloud-based contact center software for small to medium-sized businesses (SMBs) and large enterprises.
2/8/2016 11:20:04 AM
With multiple reports that ransomware attacks are on the rise, it's no surprise that a lot of focus is being placed on security these days, alongside a notable uptick in cybersecurity investment. Of course, for cloud security providers, this means more focus must be placed on cloud security than ever before and Box is the latest cloud provider to heed the call with the introduction of Box KeySafe.
2/8/2016 11:17:30 AM
4K video is the latest, greatest new standard for the best home theaters out there. Otherwise known as Ultra HD, it offers a staggering new pixel dimension set that provides a resolution substantially greater than that of standard 1080p video. It's not just for making explosions sharper, however, as TrueConf is slated to make it a part of video conferencing systems.
2/8/2016 11:13:35 AM
The Sixth Flag, Inc. has produced a unique solution to cloud security. The company's Cell Structure Security applies to its cloud-based Workspace-as-a-Service platform. Beyond your typical virtual desktop solution, this platform is all about centralization, security, and ubiquitous access achieved through a web browser.
2/8/2016 10:51:37 AM
A few years back, when Nokia partnered with Microsoft as a way to modernize its mobile division, some wondered if the Finnish technology giant had fallen out of touch. However, since the two companies have parted ways, it's become clear that Nokia is as tapped into current technological trends as ever. For evidence of this, look no further than the recently announced Nokia AVA.
2/8/2016 10:46:22 AM
Eight keys that airports should keep in mind when evaluating deployment of a converged network that's service-aware.
2/8/2016 10:44:24 AM
Nokia IoT subject matter experts recommends 10 best practices for creating smarter cities.
2/8/2016 10:32:36 AM
As long as the concept has existed, there has always been an argument to be made for nearshoring business, IT or service processes rather than outsourcing them. However, none of the traditional arguments are as enticing as when a major global IT outsourcing services company comes right out and says that companies under pressure to deliver cost efficient, high quality application management services can improve operations with the nearshore model.
2/8/2016 10:30:29 AM
The very nature of technology ensures that some systems will be winners, and some will be losers. Generally, the winners eventually become losers as technology advances and surpasses that which once was indispensable. Macro base stations are set to take a similar hit, according to a new report from Mobile Experts, which shows high-power mobile infrastructure demand is on the way down.
2/8/2016 10:20:14 AM
How have your communications needs changed in the past few years? Have your habits dictated the way you get in touch with others or has the development of innovative technologies simply offered you a better way to get things done? Either way, the demand for real-time communications and the availability of more than we could have imagined just a few years ago is changing the way we connect.
2/8/2016 10:09:50 AM
On-demand healthcare is an exciting idea, and one that's captured its share of imaginations for the last few years. The notion that users could get access to healthcare from anywhere, anytime, is the kind of thing that can't help but get attention, and a new report from Accenture shows just how far this could go. The new report suggests that, by 2017's end, the market will be worth about $1 billion.
2/8/2016 9:43:15 AM
When discussing the latest in technology innovation, we may not always think the U.S. government is on the forefront. Walk into a small town government office and a quick look around makes you think the age of innovation skipped over that location. Yet if you take a deeper look at what is going on with the Department of Defense (DOD), you'll notice they're paying attention to network function virtualization (NFV) a number of other IT innovations.
2/8/2016 9:33:30 AM
Several years ago, customer support organizations began an effort to become multichannel. The idea was to offer customers a variety of communications media they could use to contact a company. Organizations counted their job done if they simply provided the channels: phone, e-mail, Web forms and maybe chat. The problem is that nobody figured what would happen if customers used more than one channel. Siloed information led to duplicated efforts, errors and customer frustration from having to explain their problems all over again from one channel to the next.
2/8/2016 9:31:00 AM
First Previous 1 2 3 4 5 6 7 8 9 10 Next Last 


Search the headlines:

From Date:     To Date:


Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2016 Technology Marketing Corporation. All rights reserved | Privacy Policy