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TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Wifi demand is only growing heavier, thanks to consumer demand and the growth of the IoT. As customers manage the exceptional growth in devices and stress on their wifi networks, they need to reconsider their designs. Future-proofing for the evolution to Wave 2 is a good idea for businesses.
8/28/2015 5:39:15 PM
Eventus Solutions Group is a firm that provides consulting and managed services to help companies better interact with customers in today's omni-channel environment. Whether it be the phone, online presence, mobile devices or social media, it is capable of improving customer relations overall.
8/28/2015 5:28:53 PM
For over 60 years the Stanford Federal Credit Union (FCU) has been providing financial services from its Palo Alto location, and was actually the first financial institution to offer online banking services. Being no stranger to innovation, it announced the addition of Fonolo's In-Call Rescue solution to improve the overall customer experience.
8/28/2015 4:23:02 PM
Famed for its sleek veneer and cult-like following among users, Apple hasn't been backed into a corner for quite some time. And while the company continues to soar by most measures, a recent report from StellaService seems to suggest that the tech darling may have flown a little too close to the sun, and certain elements of its customer service are losing altitude.
8/28/2015 4:07:20 PM
ClearSky Data announced recently that it had launched a global storage network designed to simplify storage infrastructure and free IT departments from the usual hassles of backups and disaster recovery. Although the cloud was designed to address these issues, ClearSky argues that cloud technology alone falls short of giving businesses the performance they need.
8/28/2015 3:45:31 PM
Flash-based storage systems are expected to overtake traditional HDD-based systems within the next 10 years, driven by speed, reduced latency and a small form factor that lends itself to hyperscale data centers and cloud services. Exactly when and how this will happen remains to be seen, but flash seems to be gaining traction as data centers and service providers struggle to manage, store and analyze ever-increasing amounts of data.
8/28/2015 3:41:06 PM
Moasis has announced a location-based marketing tool for mobile advertising, dubbed Moasis for Advertisers.
8/28/2015 3:34:36 PM
eGain, a provider of cloud-based customer engagement software, recently announced the findings of its latest industry survey. In the survey it commissioned Forrester Consulting to complete, it found that opinion of customer service is either worse than it was last year or stagnant at best.
8/28/2015 3:30:48 PM
Human Resources professionals are going to need more advanced communication and collaboration tools, according to the Converged Technology Group, a Managed Services Provider based in Islandia, New York.
8/28/2015 2:34:48 PM
Choice is one of the biggest competitive differentiators in the crowded cloud computing market. As customers become savvier about the cloud and its benefits, they want the ability to pick and choose from a variety of cloud providers and services, including pubic and private platforms or a blend of each.
8/28/2015 2:09:05 PM
An important new partnership has been forged in the software-defined storage (SDS) space, a market that has been steadily gaining traction. Infrastructure and services provider Curvature has teamed up with SDS specialist DataCore to help large organizations better control their data center storage devices and costs.
8/28/2015 2:04:56 PM
Virtualization is rapidly becoming a major part of many firms' operations, taking advantage of the ability to save money by moving some systems away from specialized tools and into more commodity-based arrangements. To help drive virtualization forward, VMware is bringing some new material into play, like the new version of VMware Workstation 12, VMware Workstation 12 Pro.
8/28/2015 1:56:35 PM
While open source licenses offer users and developers a lot of freedom, they should still read the fine print of these licenses, according to Network World.
8/28/2015 1:39:50 PM
The IoT hangs on speed to such a degree that real time has become such a buzzword that it's almost becoming meaningless. One arena where immediacy is both realistic and currently being exercised is WebRTC, and IoT can tap into that.
8/28/2015 1:11:09 PM
The contact center has experienced a transformation in recent years. What was once a call center is today referred to as terms such as customer engagement center or contact center; illustrating the shift to a more omni-channel approach to customer service, and a more customer centric approach. Conceptually, it is easy to provide exceptional customer service but when it's time for the rubber to meet the road holdups inevitably pop up.
8/28/2015 12:36:59 PM
Ah, video conferencing; is there anything you can't do? Offering savings on business travel, keeping employees connected with little regard to physical location . . . you've been a big part of business for some time now. And now, you're even off helping parents in custody disputes in Japan.
8/28/2015 12:33:29 PM
Wearables are at a crossroads right now. The industry felt a real boom last year coming off the excitement for the of eagerly-anticipated Apple and Samsung wearables, peaking with the post holidays period in January 2015.
8/28/2015 12:25:13 PM
ClearSky Data announced recently that it had launched a global storage network designed to simplify storage infrastructure and free IT departments from the usual hassles of backups and disaster recovery. Although the cloud was designed to address these issues, ClearSky argues that cloud technology alone falls short of giving businesses the performance they need.
8/28/2015 12:06:01 PM
IBM has announced that it will invest $3 billion and hire 2,000 workers to staff its new IoT Business Unit. This reinforces the computing powerhouse's dedication to powering connectivity and playing a major role in the development of mainstream IoT applications.
8/28/2015 11:51:44 AM
Admittedly, there's not much summer left in the summer travel season, but with the fall color tours about to kick up, the slower tourist seasons making prime opportunities for deal-seeking travelers, and of course the upcoming Flight of the Snowbirds (in which retirees from northern climes head south for the winter) mean there will be plenty of opportunities afoot.
8/28/2015 11:45:35 AM
In today's world, there's often more to objects than meets the eye. The Internet of Things (IoT) means that watches can be connected communication devices; pill bottles can be medication monitors; and thermostats can adjust themselves.
8/28/2015 11:38:09 AM
The cloud is not magic, and people should not assume their data is secure in there.
8/28/2015 11:32:35 AM
HP is showing off just how powerful flash can be in the data center. It's announced a set of new features in its HP 3PAR StoreServ Storage system, and a new all-flash array (AFA) is a major centerpiece of this new line.
8/28/2015 11:21:15 AM
A recent industry analysis of India's 4G LTE market shows that the Asian country is presently one of the hottest markets for new installations. This is drawing telecoms to the area that want to get on board the growing infrastructure.
8/28/2015 11:10:50 AM
Products in the new category known as software-defined wide area networking are getting a lot of attention lately. Indeed, SD-WAN is among the few technologies at the peak of Gartner's recently released 2015 Hype Cycle for Networking and Communications.
8/28/2015 11:02:52 AM
IoT Analytics is often talked about like heaven - a place you want to get to regardless of the particulars of your past.
8/28/2015 10:59:48 AM
Earlier this week, Avegant announced that it has completed a round of Series B funding in which it raised $24 million. Chinese mobile gaming company Lian Luo led the round, along with the Bunting Family Fund. Intel Capital and NHN Investments, who originally invested in Avegant, once again offered their support.
8/28/2015 10:52:17 AM
Accenture recently announced that it had received 'Winners Circle' recognition for its procurement-as-a-service (PaaS) solution from HfS Research. The designation is the result of input from more than 1,100 responses from industry analysts, BPO buyers, service providers and stakeholders.
8/28/2015 10:42:00 AM
Healthcare is one of the markets of greatest potential for the IoT, and companies are recognizing that fact more and more. With a new launch, Zebra Technologies has made an attack on myocardial infarction.
8/28/2015 10:39:40 AM
Having a VoIP business phone system in your office is a great way to keep open communication with your colleagues and employees without having to worry about paying a hefty price tag. With a VoIP phone system, you can provide your business with a multitude of features at a fraction of the cost of most phone systems that bigger corporations pay for. If you're not convinced that a VoIP business phone system is right for your business, then here are five reasons why most companies are.
8/28/2015 10:36:49 AM
The Talari SD-WAN solution was given a 2015 Communications Solutions Product of the Year Award by TMC, a global, integrated media company.
8/28/2015 10:36:38 AM
Cloud RTC Platforms are cloud services that enable mobile and web developers to integrate communications into their applications with just a few lines of code. Through the use of REST APIs and SDKs Cloud RTC Platforms could enable developers to easily integrate voice, messaging and video calling into mobile and web applications supporting more contextual conversations.
8/28/2015 10:31:14 AM
The Iowa Clinic, a physician owned multi-specialty group in Central Iowa with providers practicing 40 specialties, has chosen TCS' VirtuMedix platform to provide secure, HIPAA-compliant telemedicine services for its patients.
8/28/2015 10:30:16 AM
The utility of WebRTC continues to expand as the value of real-time sharing becomes apparent across a broad expanse of vertical markets including use in communications services for home as well as work. In fact, an interesting example here in the U.S. comes from major cable TV network provider Comcast which has announced the expansion of its Xfinity Share app.
8/28/2015 10:25:06 AM
U.S. Cellular has announced a new collaboration to deliver low-cost, cellular-connected business monitoring solutions manufactured by partner Monnit Corporation. Under the partnership, U.S. Cellular will deliver Monnit's portfolio of almost 50 different types of wireless sensors and monitoring solutions, designed to remotely monitor business facilities, processes and activities in real time.
8/28/2015 10:18:52 AM
Here in the industry, we've been spending lots of air and ink talking about how we can secure our electronic borders and keep the dangerous hackers out who want our valuable data. A new study has come out saying that the real danger to the larger world isn't what IoT devices are collecting. The real danger is that we're a gateway to bigger systems.
8/28/2015 10:15:32 AM
Some companies in the IoT are working internally to develop end-to-end solutions to customers, but in a recent announcement, Multi-Tech Systems and Solair have said they'll give up the ego trip and work together to get their customers there quicker.
8/28/2015 10:09:56 AM
Kainos, a group that specializes in the development of digital technology solutions, announced a new platform that helps healthcare organizations provide better care using mobile applications on iPhone, iPad, iPod touch and Apple Watch.
8/28/2015 9:46:42 AM
Having an accurate record of the location of every phone in an enterprise is extremely important when there is an emergency. For organizations with hundreds or thousands of employees and facilities with multiple buildings, it becomes even more critical. That is because, in most instances public-safety answering points (PSAPs) only have the location of the phone that was provisioned when the organization established a service.
8/28/2015 9:37:40 AM
LaunchKey, a company that has made a name for itself as a mobile authentication platform released the findings of recent survey earlier this week. That survey found that password-based authentication is not capable of meeting demands of information security. Because of this factor, the survey found that a massive 84 percent of respondents are in support of throwing away the practice of passwords altogether.
8/28/2015 9:30:26 AM
MegaPath, already one of the best known and most respected providers of voice, data, security and cloud services in North America announced earlier this week that Medical Consultants Network (MCN) selected the company as its source for unified communications and networking needs. MCN has stepped forward and rolled out Hosted Voice and Unified Communications suite, as well as the Dedicated Internet Access (DIA) and its secure MPLS network in order to connect its 15 locations across the United States.
8/28/2015 9:24:24 AM
CentileHosted just recently announced that it has become the latest firm to receive the 2105 INTERNET TELEPHONY Excellence Award. The company has garnered this particular honor thanks to the fact that it has come up with a UC Solution that has been dubbed industry changing. The solution in question is called UniCom.
8/28/2015 9:18:44 AM
Like anything else in technology, buzzwords and buzz-phrases come and go with surprising regularity. The current one is IoT, which is going to be huge in the contact center.
8/28/2015 8:35:00 AM
It seems that last year was the tipping point for brands and agencies to finally start to take a serious look at mobile as a marketing strategy. One of the biggest drawbacks has been the fact that marketers have not been able to figure out what is needed for a successful ad campaign. It is a media channel that requires simplification, engagement, as well as quick response.
8/28/2015 8:33:10 AM
Most contact centers today use some type of call recording and quality monitoring solution to ensure that agents are doing their jobs right. While they may not record every call - only financial and health services providers, as well as public safety agencies are required to - they recall enough of them so they can regularly evaluate agents for performance reviews.
8/28/2015 7:37:04 AM
A 2014 survey states that about 76 percent teachers state that mobile devices can enhance learning as they make content more engaging. Over the last few years, mobile learning has steadily gained ground and is set to become a permanent feature in schools, colleges and universities, worldwide.
8/28/2015 7:16:00 AM
Today, updating a call center is a cloudy venture. The cloud provides the flexibility and cost savings needed into today's ever-changing business landscape. The ability to customize an offering to fit one's needs is invaluable, and one firm seeing the benefits of a new cloud deployment is Tactical TeleSolutions.
8/28/2015 6:00:00 AM
BlueData recently announced that it had received $20 million in Series C funding led by Intel Capital, a VC division of Intel Corporation. Both Intel and BlueData will collaborate on a business strategy aimed at simplifying big data deployments.
8/28/2015 6:00:00 AM
At one of my previous places of employment, a senior executive once fired his new employee who had uprooted his family to move to a new city to pursue the opportunity he was currently in. Luckily, it was not real - it was just the worst April Fool's joke in history.
8/27/2015 5:41:16 PM
Protecting your business's servers is likely one of your top priorities, especially if those servers contain sensitive customer information. Top security experts know that one of the best ways to protect a server is through the use of proxies, which block direct access to the network. But how do small businesses put this technology to use on their own networks?
8/27/2015 5:39:36 PM
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