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Here on IoT Connectivity Solutions, we are always trying to bring you the trends and forecasts that matter, while showing off awesome new products and connectivity tools. This week, we saw some cloud expansion from IBM, a connected farm reap rewards, and profitability from IoT investments. Nice.
8/1/2015 8:45:00 AM
The session initiation protocol (SIP) trunking market made some serious moves this week, and everywhere you looked, something was emerging, changing, or just plain old demonstrating the sheer power this market had. A market this purely volatile meant plenty of developments, and now that we've got a weekend on hand, we can take a better look at the biggest events to hit the week. That's just what we'll do right now with our Week in Review coverage!
8/1/2015 8:30:00 AM
Cloud Contact Center news this week covers a number of ideas that demonstrate the positive power contact centers. Everything from automation and omni-channel support to workforce optimization (WFO) and mobile texting can now allow businesses to deliver excellent service and make their customers happy.
8/1/2015 8:00:00 AM
This week's call-recording related headlines spanned new product offerings, to NSA rulings and an award.
8/1/2015 7:30:00 AM
WebRTC Solutions news this week covers Avaya's new product for emergency responders, Bitphone's pay-as-you-go phone plans, NTT Communication's addition of speech recognition to its API, and FreeConference's work to lower calling costs in the U.K.
8/1/2015 7:21:00 AM
Well, we've had some adventures here at IoT Evolution World this week. I've been out in Las Vegas, scouting out our locations for the IoT Evolution Expo, coming up August 17 to 20 at Caesars Palace. While I've been gone, the IoT fat's been cooking in the fire without my help. Let's see what's happened.
8/1/2015 7:15:00 AM
The landscape of digital services is shifting into the fourth wave of innovative services building on vanilla offerings of the past. The IoT, WebRTC, VoLTE and RCS (to name a few) are technologies creating innovative engagement and monetization opportunities for digital service providers (DSPs). We have all the news fit to print for the week, and as you may have guessed, it is that time again: time for the Week in Review!
8/1/2015 7:13:00 AM
The move to Microsoft Lync, or Skype for Business, is generating plenty of activity in the field, and when it comes to a move like this, a lot of companies will likely ask if it's worthwhile. The sheer amount of news coming out should suggest as much, but just to make it clear, let's take the opportunity a weekend poses to run down some of the biggest events in the field.
8/1/2015 7:11:00 AM
This week the Telecom Signaling Community once again highlighted its diversity with items ranging from community host Oracle's major upgrade of its OSS software to funding for an interesting startup in the radio spectrum management and optimization space.
8/1/2015 7:10:00 AM
If you pay even a bit of attention to what's new and what's next in the area of networks and services - and the fact that you're reading this indicates that you do - you already understand how very big and important network functions virtualization and software-defined networking have become to network operators. But what you may not know is that NFV and SDN are also, in effect, making networks (or at least parts of them) smaller.
8/1/2015 7:05:00 AM
Once a nifty luxury, the ability to communicate remotely with co-workers, businesses, government organizations, family and friends and even doctors is becoming as commonplace as landlines. And with each passing day, users continue to implement conferencing technology in new and interesting ways as product vendors innovate the tools needed to enhance capabilities. This week was no exception, and as always The Conferencing Zone was hard at work to bring back the best in news, features and analysis.
8/1/2015 7:05:00 AM
Numbers never lie, and a picture says a thousand words; analytics provides this type of invaluable insight for firms of all shapes and sizes. By providing actionable results, analytics provides a sure fire way to improve business operations and more importantly, keep the bottom line in the black. And, as you may have guessed it is that time again, time for the week in review!
8/1/2015 7:04:00 AM
We heard a lot more this week about already widely discussed things like APIs, highly scalable data centers, industry-standard servers, and virtualization. And we'll take a quick look at all of the above again here. But one of the announcements this week that drew my interest was the discussion about networking slicing technology from Ericsson and SK Telecom.
8/1/2015 7:02:00 AM
Web-scale networking was once again in the news this week, and we have the highlights.
8/1/2015 7:01:00 AM
The contact center industry kept up its frantic pace this past week with hiring and more; we have all the details.
8/1/2015 7:00:00 AM
There is little doubt that the news this week was dominated by the earning reports from Next Generation Communications Community host Alcatel-Lucent and it relatively soon to be owner Nokia. After all when the transaction was first announced there was to say the least a bevy of skeptics who questioned whether the combined company was really a case of two wrongs somehow making a right.
8/1/2015 7:00:00 AM
Amdocs has made a reputation by offering business support systems (BSSs) and operational support systems (OSSs) to a number of enterprises. It has offered these services to Mtel, a mobile services provider in Bulgeria, for several years, and its most recent announcement confirms that it will continue with that relationship into the coming decade.
7/31/2015 5:44:11 PM
It has been such a wild few days in the cyber security area with all of the hacks, data breaches, exposures by security folks that all Android and wearable devices can be compromised, etc., that an announcement by Google of a new security measure almost slipped through the cracks. Hence, as a bit of a public service, I'd like to draw your attention to the following Google Cloud Platform Blog, Bring Your Own Encryption Keys to Google Cloud Platform, by Leonard Law, Product Manager.
7/31/2015 5:40:19 PM
CNLabs recently announced that it received ISO/IEC 17025:2005 (ISO 17025) accreditation. Also known as General requirements for the competence of testing and calibration laboratories, certification in the standard gives labs credibility as reliable facilities that follow correct procedures when testing.
7/31/2015 5:18:08 PM
Lest we forget, in the late '90s a children's show called Teletubbies first aired on the BBC. The show chronicled the bizarre exploits of four chubby, colorful alien toddlers that spoke unintelligible nonsense. What's more, they had televisions built into their bellies. As unrewarding as the experience of watching may have been, the makers unknowingly gave us a glimpse into the concept of telepresence. And while no one's installing TVs in their torsos, for many of us, HD screens-between computers, tablets, smartphones, TVs, and smartwatches-are essentially omnipresent.
7/31/2015 5:15:23 PM
This week, ShoreTel made ShoreTel Cloud, its cloud UC and contact center solution, available in the United Kingdom through channel partners. The announcement comes as a response to the growing cloud adoption numbers in recent months.
7/31/2015 3:33:48 PM
Sangoma Technologies has announced a new product, Express for Lync, which allows small businesses to take advantage of Lync and Skype for business.
7/31/2015 3:30:17 PM
The issue of balancing proper 'customer attention' with Average Handling Time (AHT) was taken up recently in a blog post by Carolyn Blunt, Managing Director of UK-based training consultancy Real Results Training.
7/31/2015 3:30:00 PM
i4IP enhances its enterprise solutions portfolio with addtion of Summa Complete UCaaS.
7/31/2015 3:25:11 PM
Bloomfield Twp., Mich. --- July 31, 2015 --- Greggory Garrett, founder and CEO of CGS Advisors, a boutique strategy and innovation firm that assists corporate leaders in being brave and readying clients for the connected world, institutionalizing innovation and general growth strategy realization, will serve as a conference speaker at the IoT Evolution Expo to be held Aug. 17 - 20 in Las Vegas.
7/31/2015 2:50:08 PM
With minimal startup costs and easy setup, it's easy to see why hosted VoIP appeals to small businesses. Callagenix is attempting to make it even easier for small businesses to migrate with its own hosted VoIP service.
7/31/2015 2:45:12 PM
Frost & Sullivan advises contact center providers to be vigilant in its just released 2015 EMEA Hosted/Cloud Contact Centre Buyers Guide.
7/31/2015 2:45:00 PM
Chattanooga is unique for a gigabit class network that covers the entire community, serving over 150,000 homes and businesses. Its advantages go far beyond simple connectivity and into smart grid and renewable energy. Duplicating Chattanooga's success, however, will be difficult at best for many cities without changes in mindsets and regulation.
7/31/2015 2:40:55 PM
7/31/2015 2:36:00 PM
If organizations don't take advantage of existing UC solutions available in the marketplace, the efficiency BYOD initiatives introduce can have low or negative ROI. This is especially true for companies that have multiple locations and thousands of employees. To overcome this challenge, Admiral Beverage selected MegaPath's Hosted Voice and Unified Communications (UC) solution.
7/31/2015 2:24:22 PM
Adobe's Flash technology, once a necessity in the web world, is at a tipping point. Developers are frustrated at a closed system and near-weekly security updates, along with no support on Apple platforms. The move is on to migrate to pure HTML 5 implementations. As designers port and rewrite games for HTML 5, the opportunities to inject voice and video as part of a refresh increase dramatically with the simplicity of WebRTC API calls.
7/31/2015 1:59:50 PM
Millennials have seemed to embrace the rapid pace at which technology advances, and as a result, expect the companies they do business with to do the same.
7/31/2015 1:49:18 PM
ShoreTel recently announced that it had named Eugenia Corrales its new senior vice president, product. Corrales has a lengthy experience working in various roles at several different Silicon Valley-based companies. Her hiring comes at a time when most industry analysts seem to have given a positive outlook for the company.
7/31/2015 1:21:14 PM
While the tablet market is something of a lesser phenomenon compared to the smartphone market, there's still quite a bit happening. A new report from Strategy Analytics shows off just how dynamic this particular market is, producing a surprising variety of unexpected twists. How unexpected? How about Windows tablet shipments at an all-time high, just for a start?
7/31/2015 12:37:53 PM
ClearPath Networks Inc. this week revealed it has joined the OpenDaylight Project.
7/31/2015 12:06:44 PM
It's easy to overlook the possibility of a unique phone number being a marketing tool, but in some cases, that memorable phone number can mean the difference between advertising that works and a forgotten ad campaign that goes unheeded. 800response, a major figure in shared-use vanity 1-800 numbers throughout North America, has brought out some new upgrades to its operation that will provide even more valuable services, particularly in its call recording and call tracking platforms.
7/31/2015 11:54:59 AM
InterDigital Europe Ltd. and University of Essex researchers have demonstrated what the entities say is the first IP-over-ICN-over-SDN implementation. This breakthrough involved translating an IP flow into an IP-over-ICN abstraction, leveraging SDN switches with ICN flow forwarding rules, and using standard IP endpoints. It took just six months to accomplish.
7/31/2015 11:37:12 AM
7/31/2015 11:16:00 AM
It's a conundrum that vexes contact center managers everywhere: Where do you draw the line between giving the caller their proper attention, while keeping the Average Handling Time (AHT) to a minimum?
7/31/2015 11:08:55 AM
7/31/2015 10:56:00 AM
As September rolls around, the new budget becomes everyone's concern.
7/31/2015 10:39:28 AM
It's a fact of life that companies wind up getting stuck - at least once - with a business solution that doesn't work for them. Whether it's customer relationship management that's too unwieldy or inconvenient for employees to use, or customer support software that doesn't include all the necessary channels - every company has a horror story to tell about a solution purchase that was a mistake. Unfortunately, these type of mistakes tend to be expensive, and rather than admit defeat, many organizations double-down on the mistake, determined to salvage something of the situation. It usually doesn't work.
7/31/2015 10:38:53 AM
Asterisk is already pretty well-known as a tool for businesses of all sizes, but Anahata Technologies-part of the Perth Software Development Company-is set to take Asterisk to a whole new level, adding it to its line of FreePBX and Internet Relay Chat (IRC) tools found on the Ubuntu operating system. This in turn should open up a slate of new options for Ubuntu users, and allow for a fairly simple way to step up communications.
7/31/2015 10:27:53 AM
In call centers, whether they choose to handle inbound phone and video support or just complete outbound marketing agendas, there is something for every business that wants to optimize their operations.
7/31/2015 10:04:00 AM
Opinions vary on what makes a great customer support experience. Is it the quality of the support workers? Is it the support platform and the knowledge bases used to drive it? Is it the skills of the manager? While it may be any of these things, there is evidence that it's a combination of all of them.
7/31/2015 9:58:12 AM
A new study showing the importance of engaging employees has some discouraging news: Not enough executives are doing just that.
7/31/2015 9:53:37 AM
Who doesn't like a pat on the back occasionally? Actually, everyone does, if a new study is to be believed.
7/31/2015 9:45:16 AM
Twilio said that a Series E funding round back in April, which catapulted it into the Billion Dollar Unicorn club, totaled more than originally thought. While reports pegged the investment to be around $100 million, it actually came in around $130 million.
7/31/2015 9:41:07 AM
Automated call distributors (ACDs) and dialers, customer relationship management (CRM) software, and workforce optimization (WFO) tools are the big three categories needed for a successful call center.
7/31/2015 9:02:00 AM
Motorola Solutions and Skyscape Clud Services look to provide UK public safety agencies CaaS.
7/31/2015 8:38:33 AM
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