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TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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SD-WAN is the leading use case for software-defined networking, according to John Fruehe, senior analyst for networking and servers at Moor Insights & Strategy, in a piece he wrote for Forbes. And that's causing vendors to rush the SD-WAN stage.
2/10/2016 12:01:50 PM
Some might think that, once the call center has achieved compliance with the Payment Card Industry (PCI) Security Standards Council's guidelines, that's all the security development that needs doing. That's not the case, though, and a new report from Telecom Reseller looks at why.
2/10/2016 11:49:46 AM
There's a lot of talk about security in just about every facet of the technology industry these days, but talk of SMS security is somewhat scarce. In fact, it seems that mobile security solutions provider AdaptiveMobile is one of few companies regularly tackling text messaging security, whether that means elaborating about SMS spamming techniques or helping Zipwhip protect its enterprise-to-person (E2P) messaging service.
2/10/2016 11:42:04 AM
Partner programs are a great way to let companies get access to new and different markets, while at the same time giving those partners new options for currently-established markets. Cisco has an impressively stocked partner program, and it's added a new certified company with CliQr.
2/10/2016 11:37:51 AM
Governments run on money. There's no getting around that point, so a government's economic operations are often some of the most vital and heavily protected around. That's no different for Australia, and it's recently turned to Avaya's SDN Fx tool to keep the Commonwealth Treasury-its central economic agency-up and running at its peak.
2/10/2016 11:29:33 AM
The expectations around customer service are an interesting challenge for those companies that serve a variety of consumers. For those who only pay attention to millennials, it's easy to assume they want real-time communications through technologies like WebRTC. If the target is someone like my father-in-law, you better have a physical location and a competent sales associate or customer service rep with which he can interact.
2/10/2016 11:28:01 AM
For years industry pundits have talked about how there will at some point come a day in which we no longer need phone numbers. Years later, however, the phone number is alive and well. In fact, Suzanne Bowen co-founder of Super Technologies Inc., in an interview with TMC's Rich Tehrani at ITEXPO said many businesses buy phone number services from her company to provide their customers with local numbers.
2/10/2016 11:25:37 AM
Global supplier of SDN-enabled transport networking solutions Coriant knows that 5G is coming and that much of the preparation for this will fall to the mobile backhaul network. As such, the company is building upon the robust capabilities of its next generation 8600 Smart Router Series, making it a converged IP-Optical solution built specifically for mobile backhaul evolution.
2/10/2016 11:21:50 AM
One of the most valuable assets you have within your organization is the staff you rely on for everyday processes. At the same time, your staff can also be one of your biggest liabilities. The key to harmony is a healthy approach to workforce optimization. Call accounting solutions provider, ISI Telemanagement suggests this is accomplished through a combination of speech analytics, collaboration recording and workforce management.
2/10/2016 11:19:34 AM
With only a single number, users are limited if they want to compartmentalize the different part of their lives with unique numbers. Vyke has solved this problem with the launch of its new app that will give users the option of adding up to four additional mobile phone numbers on a single device.
2/10/2016 11:16:50 AM
It's rare when a business model that holds many benefits for ordinary workers offers the same benefits to employers. Flex-time, while popular with workers and a great tool to attract and keep non-traditional employees, often gives managers a headache. Telecommuting, or working from home through networked systems that allow the employee to do his or her job with the same ease as from an office, is a different animal: not only is it popular with workers and a boon to their productivity, it can save companies a great deal of money.
2/10/2016 11:15:53 AM
The growth and adoption rate of IP telephony continues to increase as the platform delivers more options for users. This growth now requires monitoring solutions to ensure the network that is delivering the service is working as designed. As a managed service provider of carrier grade data, voice, cloud, events connectivity and professional IT services, one of the solutions Transbeam provides is Intelligent Network Monitoring, which was given TMC's 2016 INTERNET TELEPHONY Product of the Year Award for the in-depth visibility it provides into IT infrastructure.
2/10/2016 11:08:10 AM
The country's communications infrastructure has been undergoing key technology changes, a major one being from networks based on time-division multiplexed (TDM) circuit-switched voice services to all Internet Protocol (IP) multi-media networks.
2/10/2016 10:48:57 AM
New York City Council Speaker Melissa Mark-Viverito and New York City Schools Chancellor Carmen Farina have announced that Microsoft will provide free copies of Office 365 Education to New York City students and their families.
2/10/2016 10:30:48 AM
NTT recently introduced the concept of what it calls Flexible Access System Architecture (FASA), which modularizes access equipment functions, rather than rely on equipment built for a certain purpose.
2/10/2016 10:12:55 AM
Roughly eight months ago, SURF Communication Solutions launched its SURF-HMP comprehensive multimedia communications and processing platform to address interoperability challenges for WebRTC. Now, SURF has followed up on this announcement in an exciting and unexpected way.
2/10/2016 10:09:39 AM
The VoIP space is big right now and a recent report from Future Market Insights (FMI) predicts more big growth ahead for VoIP, with total market revenue reaching $86.2 billion by 2020.
2/10/2016 10:00:25 AM
The recent global survey conducted by Broadsoft revealed a rapid shift away from traditional premises systems across all market segments to the cloud. The company predicts market penetration will increase by almost six times to 41 percent over the next five years for Cloud Unified Communications (UCaaS/Hosted PBX) market. As for the overall Cloud UC market penetration, it is expected to grow three, five and seven times respectively in the large enterprise segment, midmarket segment and small business segment. So the acquisition of Transera, a provider of cloud-based contact center software for SMBs and large enterprises, should not come as surprise.
2/10/2016 9:56:27 AM
The Trans-Pacific Partnership (TPP), a trade agreement between several countries in the Pacific Rim that was signed by its 12 members earlier this month, could have striking implications for U.S. contact center workers.
2/10/2016 7:14:46 AM
Summer is coming faster than anyone might expect; we're already getting just a little more daylight today than we did yesterday, and since last month, why, it's downright noticeable. The farther we get into the year, the more we'll be thinking about sports, and Sporting Kansas City is looking to expand on its athletics with its #AllForTheCity marketing campaign.
2/10/2016 7:07:00 AM
Innovation is the name of the game in business analytics tools; a startup called Geofeedia that was founded in 2011 recognized that most solutions in this field analyze textual data such as keywords and hashtags and overlook location-based data. At first, businesses were unsure of how this information could be useful, but clearly Geofeedia has gotten better at demonstrating its value because the company just announced that it has raised $17 million in Series B funding.
2/10/2016 7:05:00 AM
Now that the cloud has firmly established itself as the go-to technology everyone is embracing, the race is on to see who can offer more and better cloud connectivity. One company providing just that and more is CloudRoute, a company created by veterans of the telecom, cloud services and IT industries, with the goal to make business simple. We have used our 20-plus years of experience to create a one-stop shop for cloud business application and service needs, the company notes on its homepage.
2/10/2016 7:01:00 AM
A simple power outage was blamed when the IRS recently stopped work on 2015 federal tax return processing.
2/10/2016 6:00:00 AM
The numbers for Microsoft's second fiscal 2016 quarter, which ended on December 31, have been calculated and it seems that the company has reasons to celebrate.
2/10/2016 6:00:00 AM
The Trans-Pacific Partnership (TPP), a trade agreement between several countries in the Pacific Rim that was signed by its 12 members earlier this month, could have striking implications for U.S. contact center workers.
2/10/2016 6:00:00 AM
Dialogic may be unique in the ability to combine custom and prepackaged apps and enabling elements under one umbrella. Their portfolio includes a variety of applications that can be customized easily to meet the needs of operators around the world, including adding video to existing voice solutions, migrating existing voice / video solutions to WebRTC-based solutions and/or IMS/VoLTE-based solutions, and various forms of IoT communication applications.
2/9/2016 5:17:55 PM
The Food Safety Modernization Act (FSMA) is having far-reaching effects on many industries, including for ethanol producers because the grain by-products left over from the distillation process are often used for animal feed.
2/9/2016 4:56:08 PM
While most brands are already making their presence felt all over Twitter and Facebook, many brands are now also expanding their marketing efforts to Instagram, the photo sharing social media service. If this sounds like your client, you may want to consider following these tips to creating quality content and becoming Instafamous.
2/9/2016 4:43:54 PM
Part of today's complexity in healthcare stems from the way our healthcare IT systems have emerged. There are multiple entry points for patients into the healthcare system, from a relationship with a primary care physician to the sporadic, disconnected and random interaction with emergency departments, urgent care and wellness clinics.
2/9/2016 4:40:37 PM
Food industry training has been identified by the FDA as an important component of successful Food Safety Modernization Act (FSMA) implementation, in fact it is a mandate under several provisions. The Produce Safety Rule and the Preventive Controls rules all have training components, although they are not the same for each rule.
2/9/2016 4:34:41 PM
There's a new generation of beauty brands that are shunning department stores and traditional advertising. Instead, they're taking advantage of the direct-to-consumer model, by eliminating the middleman and selling exclusively through their own online and brick-and-mortar stores.
2/9/2016 4:30:28 PM
When Enterprise Resource Planning software was first introduced to help integrate and streamline the key business functions of an organization, many large companies adopted and licensed the sophisticated software new to this space. They understood that standardizing processes and the software that drives their back-end operations would result in economies of scale, efficiency, and the ability to grow more rapidly. By limiting customization and adopting best practices they could also speed innovation, reduce costly reconfiguration expenses and more rapidly develop markets and their customer base.
2/9/2016 4:20:32 PM
As we get closer to full implementation of the Food Safety Modernization Act (FSMA), it is becoming more important to figure out where the industry stands in terms of compliance readiness.
2/9/2016 4:16:52 PM
Nikolay Yamakawa of 451 Research sat down with TMC's own Rich Tehrani at the recent ITEXPO in Ft. Lauderdale to explain what his company brings to the table.
2/9/2016 3:48:11 PM
A new report from market research company TechNavio surveys the global Web-based real-time communications (WebRTC) market and expects that it will experience a compound annual growth rate of more than 36 percent between 2016 and 2020.
2/9/2016 3:34:56 PM
The right talent can propel businesses to new heights, and in the IT sector companies go all out to acquire the person they think will make that possible. As the market continues to grow in the managed services and cloud-based IT consumption segments, Carousel Industries has announced the appointment of Rich Montefusco as Vice President of Managed Services.
2/9/2016 3:27:20 PM
But the company also succeeds by outperforming the competition. At the recent ITEXPO in Ft. Lauderdale, VoIP Innovations' VP of business development, Nick Medina, stepped away from his busy booth for a few minutes to speak with TMC Editorial Director Erik Linask. The traffic at VI's booth seemed to be a good place to start, and Medina was asked how his company outdoes the competition.
2/9/2016 3:09:43 PM
The power of the cloud seems to be growing ever stronger, and that's a good thing for CloudRoute, a relatively new company created by veterans of the telecom, cloud services and IT industries. With a stated goal of making business simple, the company notes on its website that it uses 20-plus years of experience to create a one-stop shop for cloud business application and service needs.
2/9/2016 3:06:43 PM
Many consumers and critics were left a bit underwhelmed after this year's Super Bowl. Not because of anything that had to do with football, of course, I'm referring to the general reactions to this year's crop of commercials.
2/9/2016 2:54:28 PM
Walmart is a company that has 11,620 stores in 28 countries around the world, and in 2015 it generated $485.6 billion. With 2.2 million employees and customers numbering in the tens of millions, having a single point of contact for its IT helpdesk and call center services can introduce new levels of efficiency for the company. The Canadian branch of Walmart has deployed Toshiba's TCxCare solution to accomplish that task to all of its 395 stores across the country.
2/9/2016 2:48:07 PM
Who can doubt the impact that big data projects are having on society? Taking advantage of the rapidly growing heaps of data currently available, big data in all its forms is taking that data and helping businesses and others turn it into actionable insight. Several new applications programming interfaces (APIs) have emerged to help make that a little smoother, and a recent look at the field suggests some of the best ones.
2/9/2016 2:45:48 PM
Providing business users with an easy way to upgrade their telephony is extremely important in today's ever-changing IP-based business communications landscape. After all, not only will a company's individual needs change over time, it's also important to stay on top of key telephony innovations as they're introduced. Fortunately, Toshiba America Information Systems, Inc., Telecommunication Systems Division knows this well.
2/9/2016 2:32:37 PM
Mobile technology research and development company InterDigital has announced that ETSI's Industry Specification Group for Mobile Edge Computing (ISG MEC) has officially accepting its proof of concept for FLIPS - Flexible IP-based Services.
2/9/2016 2:13:01 PM
Australian managed network, cloud and IT provider blueAPACHE has announced that it has deployed its emPOWER Wide Area Networking solution at the Melbourne City Mission.
2/9/2016 2:07:23 PM
Dialogic may be unique in the ability to combine custom and prepackaged apps and enabling elements under one umbrella. Their portfolio includes a variety of applications that can be customized easily to meet the needs of operators around the world, including adding video to existing voice solutions, migrating existing voice / video solutions to WebRTC-based solutions and/or IMS/VoLTE-based solutions, and various forms of IoT communication applications.
2/9/2016 1:59:46 PM
A previous posting on this site focused on the history of overlay networks and how they have been a foundational part of modern networking (fixed, mobile and Internet). Interestingly, however, whether overlay networks, i.e., layering, is the best path forward has been the subject of some debate. And, as pointed out, an insightful blog by Nuage Networks' Dimitri Stilliadis provided the reasons why that debate should come to an end with a definitive YES!
2/9/2016 1:32:27 PM
End-to-end network performance specialist Accedian has launched a disruptive new technology called FlowBROKER that enables what the company describes as HD visibility throughout the network. In other words, FlowBROKER significantly enhances the efficiency, granularity, fidelity and completeness of user experience monitoring, security, policy enforcement, and compliance applications.
2/9/2016 1:11:51 PM
Since Google made 100 percent fiber services available to customers, it has forced other providers to do the same. This has introduced faster Internet access and a wide range of communications and IT solutions available to individual consumers and businesses across the country. Windstream, a provider of advanced network communications, has created a next-generation service using its 100 percent fiber-backed network called Kinetic, which according to the company will be deploying in Sugar Land, TX. to more than 30,000 homes in the second quarter of 2016.
2/9/2016 1:06:05 PM
Everyone understands that security is critical to the growth of the IoT, and the current solutions fall broadly into one of two camps: retrofit or build it in. Although retrofitting is a necessary compromise in some cases, the ideal case is that all new solutions will come with embedded security measures like signal encryption and hardened edge devices. Enterprises and developers are calling for this change, and now, some vendors are looking to take the work out those decisions for OEMs by building it in at the component level.
2/9/2016 12:56:45 PM
As we've seen with each iteration of ITEXPO, the event explores transformational technology and provides a platform for industry innovation. A trend, not just at ITEXPO, but in the space as a whole is a shift toward software and automation. By virtualizing environments, firms are able to quickly spin up or down bandwidth and network support in a matter of minutes.
2/9/2016 12:49:43 PM
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