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Automation, consolidation, optimization, orchestration, and transformation are all important trends in data center networking today. And that was evident in this week's Transforming Network Infrastructure coverage.
5/27/2017 7:00:00 AM
Welcome to the IoT Evolution Week in Review, my friends. This week, we've been talking about Trump, 5G, improving the world through IoT and more. Let's get into it, shall we?
5/27/2017 7:00:00 AM
Call recording is a necessary tool in the arsenal of the modern contact center. Cloud-based or on-premises, call recording solutions enable improved agent training, quality assurance, compliance and an overall elevated customer experience. And with the weekend upon us, there's no better time than the present to take a look at the week that was in call recording news: Time for the Week in Review!
5/27/2017 7:00:00 AM
Artificial intelligence, AT&T's desire for the Open Compute Project to include customer premises equipment in its work, and smart city efforts all made an appearance in the our Web-scale Networking coverage this week.
5/27/2017 7:00:00 AM
Riding the wave of digital transformation, communications applications are receiving a bit of a refresh. Built on a foundation of innovation stemming from technologies like the cloud, WebRTC, virtualization and the general software defined revolution taking place, the future is only limited by developer creativity. And, with the weekend upon us, there's no better time than the present to take a look at the week that was in communications applications news: Time for the Week in Review!
5/27/2017 7:00:00 AM
Business moves at the speed of the network. The cutthroat and competitive nature of much of today's business landscape offers little margin for delay. Demands are driving network modernization, namely a shift toward multi-gigabit Ethernet to support our SaaStastic digital era. And, with the weekend upon us, there's no better time than the present to take a look back at the week that was in multi-gigabit Ethernet news: Time for the Week in Review!
5/27/2017 7:00:00 AM
Unified Communications this week reported on new developments related to voice quality testing, the mobile-first craze, and UC-related developer tools.
5/27/2017 7:00:00 AM
The vulnerability exploited by this attack had been patched by Microsoft months before. That patch was part of a widely publicized update that was issued in response to the massive set of NSA cyberespionage tools leaked by the secretive group known as Shadow Brokers. Everyone knew about it. Yet, apparently, few did anything about it.
5/26/2017 2:30:54 PM
IDT Telecom, which offers wholesale VoIP services, has reportedly relaunched its IDT Express portal. This online resource enables companies of all sizes to run their own voice termination businesses as they see fit.
5/26/2017 2:23:25 PM
Healthcare systems are consistently a preferred target of cybercriminals. Today, whenever a cyberattack occurs, healthcare networks seem to be right in the crosshairs. There are reasons for this.
5/26/2017 2:20:51 PM
With yesterday's technology, achieving fast, good and cheap customer support might have been about as easy as summoning a unicorn to your garden. Smaller companies couldn't afford the kind of high-tech premise-based solutions that were necessary for a great experience. Larger companies couldn't afford to hire the army of contact center reps that were required to make things fast.
5/26/2017 12:47:13 PM
Power protection plans were tested once more after a car crash in Thurston County.
5/26/2017 12:23:13 PM
Noble Systems Corporation announced the arrival of Noble Secure Payment Assist, a tool that improves customer service and protects customer data. The solution leverages patented technology for agent assisted transactions that aids in managing payments in a protected environment.
5/26/2017 12:20:40 PM
With new marketing technologies coming out every year and social media advertising on the rise, it's easy for marketers to get caught up in new and shiny tactics and overlook a proven ROI-positive marketing driver: email marketing. Email marketing has been around for a long time and continues to provide value to marketers' campaigns.
5/26/2017 12:00:22 PM
VoIP gateways offer a host of benefits to companies of all sizes, and are an important tool for a slow and steady migration to VoIP and digital communications.
5/26/2017 11:45:41 AM
A raccoon's misstep was enough to take out power, a reason why it's a good idea to have a power protection plan in place.
5/26/2017 11:35:05 AM
This week, TalkTalk Business launched MiCollab, a mobile-first-UC application, which comes as a key upgrade to its hosted voice offering. MiCollab moves the needle toward the provision of a true unified communications experience, whether smartphone, PC or laptop, the communications experience remains a constant.
5/26/2017 11:02:38 AM
Telia Finland has trialed a new network that will prioritize emergency communications when LTE usage is high so first responders can get through to provide needed services.
5/26/2017 8:00:00 AM
CRMXChange discusses some of the new best practices for quality assurance and workforce optimization.
5/25/2017 5:52:06 PM
Twilio announced the arrival of Twilio Functions. This serverless environment provides developers a sandbox to build and run communication applications leveraging the Twilio platform.
5/25/2017 5:05:10 PM
CalAmp connected vehicle risk management system automates crash notification, accident reconstruction and physical damage assessment.
5/25/2017 4:14:33 PM
The primary goal of any remote call monitoring solution should be quality assurance, and third-party companies are well positioned to provide the best service.
5/25/2017 4:07:46 PM
Recently, Syntec, a preeminent managed services provider and network operator in the UK, announced its CardEasy MOTO payment solution is now compliant with the Avaya customer engagement solutions. The CardEasy application is aimed at addressing PCI DSS compliance in contact center environments.
5/25/2017 3:40:56 PM
The autonomous car market is growing rapidly, and Europe and the US should work together to tap into its power.
5/25/2017 2:33:55 PM
A new partnership effort between Nokia and Frontier brings technology to parts of Connecticut.
5/25/2017 1:39:37 PM
The widespread use of smartphones and broadband connections and their ability to access online information and leverage new applications and communications mediums like messaging, have changed the expectations of consumers.
5/25/2017 1:25:31 PM
Software-defined wide area networks (SD-WAN) offer an affordable migration path to the application-aware network for organizations by layering intelligence and automation onto existing network architectures.
5/25/2017 1:02:48 PM
In a recent announcement, Seek, an augmented reality (AR) app, has made public its partnership with Universal Studios and Cinemark to promote the upcoming Tom Cruise Summer blockbuster, The Mummy.
5/25/2017 1:01:05 PM
The popularity and importance of apps have made them an instrumental tool when it comes to digital marketing and engagement. Apps are one of the easiest ways for customers to engage with a company via mobile. With one click, consumers should be able to shop, browse and read on a company's mobile app.
5/25/2017 12:18:38 PM
Network operators need to understand the value of big data analytics and AI to successfully implement and use them to improve performance and services, lower costs and generate more revenue.
5/25/2017 12:06:33 PM
A recent study from the Tolly Group put 8x8 on the top of the list for VoIP quality.
5/25/2017 11:53:52 AM
Honeywell helps smaller utilities achieve smart grid benefits through simplified IT management of advanced networks, while power providers benefit from improved customer service and reliability.
5/25/2017 11:52:26 AM
In this weekly series, we'll be previewing chapters of IoT Time: Evolving Trends in the Internet of Things for you to read in the hopes that you'll like it enough to read the whole thing.
5/25/2017 11:15:04 AM has joined the Linux Foundation to promote and advance its project, which uses Border Gateway Protocol (BGP) data for open network monitoring and automation.
5/25/2017 11:13:56 AM
Contact centers are going to be operating with a workforce from different demographics, highlighting the importance of having the right technology for employees and the customers that call them.
5/25/2017 11:09:21 AM
FrontSpin has selected Voxbone to improve sales calls with international telephony support so sales representatives can improve their interactions with voice calls when they talk to prospects and customers.
5/25/2017 11:03:36 AM
Fortunately, smart financial planning isn't just for the super rich or the already-acquainted. Thanks to new technology, it's easier than ever to meet (and exceed) your financial goals.
5/25/2017 10:59:47 AM
To avoid recording sensitive customer information that could be breached, some companies have a policy of stop-start, in which agents stop the recording while customers recite their personal information and then restart it again once it's finished, but this method has some serious flaws.
5/25/2017 10:36:12 AM
The NFV market ahead should see some big gains to come, as ABI Research tracks the market through 2022.
5/25/2017 10:25:58 AM
More ports have been added to NETGEAR's GS300 Business Essentials Series Gigabit Ethernet Unmanaged Switches, allowing users to easily increase their connectivity with plug-and-play capability for up to 48 ports.
5/25/2017 8:57:46 AM
The hard truth is that there are some cloud security concerns. And the reliability of your SaaS provider is probably the biggest one. The main thing you want to avoid is a situation where you're manically searching for an exit strategy, making decisions on what you can afford to lose, knowing that you won't have enough time to salvage everything.
5/25/2017 8:51:10 AM
Virtual Private Servers (VPS) are one the most beneficial and widely used programs in the world. They are ideal to use for Web hosting, secure mail servers, virtual desktops, or for running critical applications.
5/25/2017 8:29:38 AM
In a recent scathing statement, the Information Technology and Innovation Foundation (ITIF), a key, top-ranked U.S. science and technology think tank, has criticized the Trump administration's budget proposal for fiscal year 2018 as being terrible for innovation and new economic growth.
5/25/2017 8:15:25 AM
Recent word from Desjardins reveals three major new sources of SMS fraud for 2017.
5/25/2017 8:00:00 AM
A recent report projects that the market for VoIP and SIP will continue to grow over the next few years.
5/25/2017 8:00:00 AM
After using the conferencing services from InterCall for one year, the University of New Mexico says it is saving more than 50 percent in related conferencing costs across many departments from the previous year.
5/25/2017 7:00:00 AM
Stream Technologies, an IoT connectivity management platform company, and Sagemcom, a developer of LoRa solutions, have together announced that Sagemcom's LoRaWAN gateways, devices range and platform are now fully compatible with Stream's IoT-X platform, both providing a full end to end LoRaWAN connectivity.
5/24/2017 4:57:13 PM
NXT-ID and Fit Pay merger creates comprehensive security, payment and authentication platform for Internet of Things and expands NXT-ID's existing products and capabilities.
5/24/2017 4:31:42 PM
Smart lighting professionals will now be able to focus on specific market segments in which they have expertise, thanks to the recent announcement of the redesigned Lighting Specialist (LS II) program from the National Association of Innovative Lighting Distributors (NAILD).
5/24/2017 3:39:05 PM
Semtech Corp. has come out with a new product called the RClamp0532T that protects multi-gigabit Ethernet data center and telecom applications against electrostatic discharge threats.
5/24/2017 3:24:51 PM
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