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Global provider of secure IP and Ethernet switching solutions Allied Telesis has recently announced that the rising trend of Software Defined Networking (SDN) solutions in data centers will continue to gain momentum, but only after applications that enhance the delivered value are implemented. Allied Telesis is an industry leader in the deployment of IP Triple Play networks and launched the Allied Telesis Management Framework (AMF) solution last year, and has now outlined what it sees as the next crucial steps for extracting business value from SDN.
7/24/2014 6:46:24 PM
Even if AT&T second quarter earnings predictably were lead by mobile segment gains, what is happening in the fixed network segment might strike some as more significant, given the pressures that segment faces.
7/24/2014 6:43:45 PM
Hotel Wi-Fi Test is a company that specializes in collecting, analyzing, and distributing data about the quality of Wi-Fi in hotels around the world. Its main function is to perform comprehensive speed tests for various hotels and centralize this information in a database, which is then made available to travelers. However, the company has by no means managed to collect data for every hotel in the world so they have introduced a state-of-the-art machine learning algorithm to provide the best estimate possible for those that have yet to be tested.
7/24/2014 6:41:05 PM
Lowe's, a home improvement company serving approximately 15 million customers in the United States, in collaboration with the State of Indiana and the City of Indianapolis is ready to open a Customer Support Center in Indianapolis. This new Customer Support Center will create up to 1,000 new jobs by 2016.
7/24/2014 6:38:41 PM
The recognition of the value of modern contact centers is a global phenomenon in terms of enabling governments to better engage and serve their citizens and as a driver of economic growth. This has been exemplified over the years by the enormous impact of the contact center business in places like the Philippines and India, and is of growing importance in Eastern Europe and the Middle East. And, now it can and should be Africa's turn according to Christopher Bell, Interactive Intelligence's Channel Manager for Africa (http://www.inin.com).
7/24/2014 6:35:53 PM
On Tuesday, a committee of the Louisville Metro Council recommended for approval for the awarding of franchises to three separate companies to install fiber optic cable in the area. It is expected that SiFi Networks, BluegrassNet and Fiber Technologies Networks will get final approval for these franchises from the Council when it meets Thursday, July 24.
7/24/2014 6:33:03 PM
Accenture is releasing findings from a new aerospace and defense survey titled Digital Coming of Age: Seizing the Digital Opportunity in Aerospace (infographics included). See the survey's key findings below.
7/24/2014 6:29:41 PM
Keeping colleagues communicating is important for just about any business around, whether that business is a major multinational corporation or a small 15-person shop. Even if that business is technically a government organization, it's no less important. In a bid to keep communication flowing smoothly for the North Atlantic Treaty Organization (NATO), the group brought in a new private social intranet system, embarking on a three year agreement with Incentive to use its software in its operation.
7/24/2014 6:21:34 PM
It is always a sign of company health, and typically an indicator of overall market vitality as well, when an annual gathering of customers, partners and leading industry subject matter experts by a recognized industry continues to expand. A case in point is customer experience solutions provider Interactive Intelligence's recently concluded INTERACTIONS 2014.
7/24/2014 6:17:13 PM
Mobility demand is giving wings to the global unified communications (UC) market , which is expected to reach $75.81 billion by 2020 according to new research. However, high initial investment as well as a need for interoperability across various unified communication platforms may pose a restraint to the market.
7/24/2014 6:13:46 PM
One of the basic tenets of business taught in schools around the world is the need to focus on core product. While businesses might need to field their own accounting departments or run their own PBX phone systems, in an ideal world they should not need to overly focus on these areas unless it brings a distinct business advantage.
7/24/2014 5:59:40 PM
There are a lot of things that we wish we could forget and probably even more things that we want everyone else to forget. The Internet and social media has made that pretty much all but impossible. If you don't believe me, just ask any politician. So much information is being gathered about you every time you visit a site. This is mostly for advertising reasons, but can be used for almost anything.
7/24/2014 5:55:24 PM
Dimension Data, a $6 billion global ICT services and solutions provider, recently selected the Glassbeam platform to optimize its global enterprise-class cloud data center operations.
7/24/2014 5:49:17 PM
Integrated health service models are helping hospitals across the globe increase efficiency while cutting costs and ultimately improving patient care. They are supporting care doctors can provide from within or outside hospitals and are helping create an infrastructure that is integrating the delivery of medical services.
7/24/2014 5:47:06 PM
When a vendor has been supplying a company for 17 years, that's no small feat, particularly in these days of rapid change and economic turmoil. But the association between Vodafone and Aviva has been going on that long itself, and is set to continue as Aviva, the global insurance firm, brings back Vodafone to set up a new array of communications services to keep the company on the leading edge of contact capability.
7/24/2014 5:43:18 PM
If your business uses EdgeMarc products, including Session Border Controllers and Gateways, then it's probably time to change your password as soon as possible. According to Bandwidth and others within the Voice over IP (VoIP) industry, the default usernames and passwords for EdgeMarc devices are likely to have been compromised.
7/24/2014 5:38:38 PM
Big Switch Networks, a major player in providing hyperscale networking solutions for all data center users, recently signed a partnership agreement with In-Q-Tel.
7/24/2014 5:35:58 PM
The Internet of Things promises to connect all of your devices together for interoperability, and even seeks to add Internet-friendly features to existing products like cars and home appliances for enhanced functionality. Of course, connecting wearables and other mobile devices to an always-on communication grid requires a significant investment in battery power, and smaller devices might not have the energy requirements to run for long periods of time between recharges. However, Imagination Technologies has developed what it calls the Enigma Series4 'Whisper' low-power radio processing unit (RPU) architecture, which promises to deliver ultra-low power consumption at an affordable price.
7/24/2014 5:23:56 PM
Did you know that 65 percent of all email gets opened first on a mobile device? For marketers, this means that your antennae should be up, searching for the best mobile email marketing strategy.
7/24/2014 4:49:28 PM
To help users get a handle on industry terms, NewVoiceMedia recently released its own jargon-busting guide, a glossary of terms professionals and layman alike can use to figure out what exactly they are hearing or reading.
7/24/2014 4:18:48 PM
While the software-defined networking (SDN) concept is making some huge strides, there are two points in this growing market that are proving less of a surprise: one, that there are more and more firms interested in getting in on the action and two, that Cisco as of yet is not one of these firms. While point one will likely carry on for some time, point two is about to drop, as new reports suggest that Cisco's entry into the SDN field, the Application Policy Infrastructure Controller - Enterprise Module (APIC EM), may be coming fairly soon.
7/24/2014 4:14:27 PM
In order to achieve successful customer service, the voice of the customer must resonate throughout an organization. This is made easier when customer support software is used.
7/24/2014 4:07:35 PM
One company that's keeping its finger on the developments of WebRTC is Truphone, which made sure it had a presence at the recent WebRTC Atlanta 2014 conference. Its business model is based on establishing a different kind of mobile network, and WebRTC plays into that.
7/24/2014 4:07:20 PM
Alongside an announcement for a new set of initiatives to enhance customer satisfaction, Gloria Torres, head of customer service for DHL Express Sub Saharan Africa, has offered forth some philosophy on how important that aspect of a business is for it to be successful.
7/24/2014 4:02:40 PM
A poll conducted by Call Centre Helper in the U.K. has found that contact centers might be willing to use the popular VoIP service Skype for some customer service tasks.
7/24/2014 3:55:22 PM
Agero, a company that assists people who are calling in with a need for road side assistance, has just announced that it plans on hiring more than 100 new employees over the next 12 months. The company will likely add those contact center employees to the 500 that are located at a call center in Sebring, Florida, according to the Highlands Today.
7/24/2014 3:52:18 PM
Modality Systems has announced that two more of its consulting members have achieved Microsoft Lync MVP status.
7/24/2014 3:44:44 PM
Lowes, one of the country's most successful home improvement chains, has announced that it is opening a new call center in Indianapolis, Indiana. The company might not be hitting the kind of hiring numbers the Dominican Republic is looking at, with totals hitting more than 5,000, but it appears Lowes is poised to bring quite a few jobs to the area.
7/24/2014 3:39:29 PM
As the world moves from analogue calls to VoIP and WebRTC, it is going to become increasingly important to fend off digital thieves looking to exploit the new nature of calling.
7/24/2014 3:35:12 PM
GlobeNet, an international wholesale provider of Latin American data network services, has taken to the television airwaves to discuss the drivers and requirements behind the need for more capex-specifically, a rise in connected devices and the cloud.
7/24/2014 3:30:02 PM
In a new report, business consulting firm Frost & Sullivan highlighted that M2M technologies are gaining prominence in a growing number of enterprises across different sectors in South Africa.
7/24/2014 3:26:17 PM
Surveys of consumer and business voice communication trends have shown a steady decline in wireline usage, replaced by Voice over Internet Protocol (VoIP) subscriptions and wireless adoption.
7/24/2014 3:18:47 PM
Some may say that IP-based phone systems are less secure. Again, compatible hardware can encrypt all voice communications, so businesses do not have to worry about their sensitive conversations being open to prying ears. In addition, businesses may fear that such new phone systems are not scalable, but that also is false. Traditional private branch exchanges require that businesses deploy PBX boxes on premises.
7/24/2014 3:16:16 PM
A report recently published by the European Commission on the telecommunications market and regulation in the EU has revealed that while the vast majority of European countries have deployed plans, Greece, Romania and Cyprus are just finalizing the process.
7/24/2014 3:15:12 PM
Augmented reality is a field in the world of wearable technology that is making great strides. Unfortunately, although advancements and improvements are being made with night vision devices, it seems that government budget cuts are inhibiting the market. These cuts are not only affecting research and development (R&D) departments, but they are also having an effect on the procurement of these devices.
7/24/2014 3:14:46 PM
GreenPeak Technologies, a fabless semiconductor company, is delighted to recognize Thread's entry in the family of protocols based on the IEEE 802.15.4 standard.
7/24/2014 3:10:57 PM
Data is being created by many touch points in which customers, employees, partners and even machines are interacting with businesses. With so much available data, it is important to make sense of it all, and gain actionable insight that can improve the products and services the company offers. En Pointe, a Microsoft systems integrator and Licensing Solutions Providers (LSPs), is adding new data management teams to allow its customers to evaluate, acquire, deploy, and support their data management solutions.
7/24/2014 3:07:46 PM
The promise of WebRTC is easy communications. Instead of two people having to decide on a common videoconferencing platform, fiddle with setting, download plugins and configure everything just right, WebRTC is supposed to just work.
7/24/2014 2:59:07 PM
Juniper Networks this week revealed a deal to sell its Junos Pulse line. Siri Capital is the buyer, which plans to purchase the security assets for $250 million.
7/24/2014 2:55:14 PM
While the cost savings possible with WebRTC certainly exists, there also is a lot of opportunity for profit generation through the technology, which lets users easily conduct real-time communications through a browser.
7/24/2014 2:49:11 PM
A new smartband, by itself, might not be cause for note, especially given how many smartbands are coming into the marketplace; the Sync smartband from ActvContent, however, is a different matter altogether. Not only is this a smartband that offers more functions than are commonly seen in one handy platform, but it was also officially announced-along with its Indiegogo campaign-at the Wearable Tech Expo, running through July 24 at the Javits Convention Center in New York City.
7/24/2014 2:44:12 PM
Teleperformance, a company that provides outsourced multichannel customer experience management solutions, was recently recognized by Frost & Sullivan Asia Pacific with the Contact Center Outsourcing Service Provider of the Year Award. The award was presented at the 2014 Frost & Sullivan Asia Pacific ICT Awards, held on the 25th of June, at the Alkaff Mansion, Singapore.
7/24/2014 2:35:51 PM
Customer service - it means different things to different people. Areas where you believe you're providing great care, your customers may find annoying. Have you really studied the customer base to understand what they want? There has to be a tie in to how you do business, but unless you develop a healthy balance between what you need and what your customers demand, you're likely struggling to hit your targets.
7/24/2014 2:34:27 PM
Customer service - it means different things to different people. Areas where you believe you're providing great care, your customers may find annoying. Have you really studied the customer base to understand what they want? There has to be a tie in to how you do business, but unless you develop a healthy balance between what you need and what your customers demand, you're likely struggling to hit your targets.
7/24/2014 2:33:34 PM
TurnKey Solutions, exclusive partner of HP for scriptless automated testing, recently announced that it has partnered with IntelliCorp, a provider of smart lifecycle management software for SAP solutions, to deliver dynamic and cost-effective SAP testing solutions for improving the way companies manage their SAP environments.
7/24/2014 2:29:38 PM
We talk of understanding customer needs, creating bonded relationships, and making good impressions, but can all this really be achieved without a personal connection, without a sense of togetherness?
7/24/2014 2:29:11 PM
It's a question that's been huge on the Internet ever since the Internet became huge: am I being watched online? We already know that in many cases the answer is yes, with things like cookies and other breeds of tracking software, and in some of these cases, we actually prefer to be watched, particularly if that being watched yields benefits like a more personalized experience online. But new methods of snooping, spotted by Belgium's KU Leuven University and Princeton University, have recently become noticed, and are harder to track than ever.
7/24/2014 2:26:29 PM
The Federal Reserve Board inspector general published a report last week that evaluates a new Washington big data effort, the Consumer Financial Protection Bureau data-mining program.
7/24/2014 2:16:29 PM
Agent training is perhaps one of the most important activities in which a call center can participate. Managers know what they want to get out of their employees, and often to get results such as proper etiquette, correct script reading, and efficient computer usage, they have to teach employees the ins and out of social and business systems.
7/24/2014 2:11:54 PM
The world of call recording seems simple enough - the call center agent simply hits a button when the call begins to ensure all information is accurately captured. Even better, the technology is in place to automatically start recording when the call is connected. The call center captures the information it needs and the agent goes on to the next call.
7/24/2014 2:08:32 PM
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