The business process outsourcing space showed no signs of being sluggish this week, even in the face of lots of inclement weather, as innovations charged forward at lightning speed.

This week things moved forward at a fast pace in the machine to machine solutions space as companies charged forward with innovation and announcements.

Children's Hospital Boston has notified over 2,000 patients or their parents that their protected medical information has been breached, after the theft of an unencrypted laptop, according to a story at healthdatamanagement.com.

It's the kick-off of a long Memorial Day weekend, so let's take a few minutes to wrap up the week's events in interactive voice response (IVR) technology and services.

It's that time again: time for another Week in Review. This week, in SIP Phones, held a few notable developments, including new product availability at IP Phone Warehouse, Acme Packet SBC deployment, a Voice2Phone reseller program and the question, can mobile networks rival sluggish broadband connections?

It's the kick-off of a long Memorial Day weekend, so let's take a few minutes to wrap up the week's events in call center software.

Bring Your Own Device (BYOD) just may be the next big thing for managed service providers (MSPs). According to a recent analyst column from Charles Weaver, CEO and co-founder of the MSPAlliance, while most IT departments are not properly equipped to manage a true BYOD environment, MSPs are in a perfect position to support this growing trend.

The dialer software space has been changing and growing as sales lead management solutions move towards a Web-based consumer sales automation and telephony platform. This week in the industry, there was news about sales lead management recognition awards, the addition of dialer software resellers, innovative strategies to increase revenue growth, and much more.

Welcome to another Week in Review, in which we round up the highlights of the week. It was pretty busy in the world of VoIP Routers, so let's get right to it.

For followers of technology business news, this week's biggest stories, without a doubt, revolved around the initial public offering of a little company known as Facebook. Here on Techzone360, we chronicled that story, but also this week, as the weather in the northeastern part of the United States started to heat up, we also brought you plenty of news on the best technology to use when you're outside, enjoying that soon-to-be-summer weather. Here, then, are some of the top Techzone stories for the week!

This was a rather eventful week for the Online Project Management industry, so let's jump right into it!

News traveled fast and furious through the SIP Trunking sphere this week. A Frost & Sullivan forecast revealed that 59 million North Americans will utilize SIP trunking by the end of 2017. The drive to save costs on telephony is driving the move, but so is the desire for increased flexibility and better disaster recovery without compromising functionality and quality.

This week, the Wireless Backhaul community witnessed new products, new partnerships and new patterns.

The rising popularity of Microsoft's Office 365 online collaboration suite is evident as seen by several news stories this week.

In green technology news this week, U.S. President Obama tried to whip up support to extend the wind industry's production tax credit; EV manufacturer Tesla announced that it will roll out its Model S one month ahead of schedule; the California State Senate took the first step toward amending a wishy-washy law about groundwater storage; and Bahrain became the first nation in the Gulf Region to deploy utility scale solar.

Welcome to the latest edition of TMCnet's Enterprise Call Recording Week in Review - where you'll find a brief rundown of all the top stories from this past week related to recording phone calls in the enterprise space.

This week in the call center services space, there was a variety of news about BYOD in VoIP call centers, CRM game changers, Global Call Center of the Year winners, and customer service training video strategies, among many more stories.

If you're interested in all that is the Outbound Call Center industry, then read on, because here's what was buzzing this week!

Welcome to the latest edition of TMCnet's Unified Communications Software Week in Review - where you'll find a brief rundown of all the top stories related to UC from this past week.

As the world of voice technology evolves and moves from legacy systems to hosted systems, Hosted Interactive Voice Response (IVR) solutions have been changing over the last several years to reflect a move towards cloud-based solutions and platforms. Here's a recap of this week's Hosted IVR news.

There was a lot of IP PBX new this week, as many businesses have begun to realize the cost saving benefits. IP PBX is a telephone system designed to deliver voice or video over a data network and interoperate with the normal Public Switched Telephone Network.

It was an absolutely huge week in the Mobility TechZone, with news coming out from all sides and in a wide array of fields. The gray market for mobile cell phones and its impact on flash memory prices, the lag between mobile providers and mobile phones in terms of 4G LTE access, LTE roaming and more all staked their claims on the mobile tech sector, so let's wade right into the thick of it and run down the news.

M2M (machine-to-machine) refers to technology developed to allow both wireless and wired systems to communication with other devices of the same ability. Over the years the technology has expanded allowing for all forms of data and other content to be sent on brand new systems of networks.

The asterisk online community brought in plenty of news this week, so let's settle in for a look back at the week that was in asterisk.

As we all know, this was a tumultuous few days week in the technology community at large. In looking at seemingly disconnected events - Cisco's BYOD numbers, Interactive Intelligence's Interaction Mobilizer introduction and Facebook's IPO - I found a common thread you hopefully find interesting.

As usual, the next-generation communications space was abuzz with activity this week, and none of it was bigger than a series of announcements and features concerning Alcatel-Lucent (ALU). It's worth starting with an item I wrote on ALU's entrance into the Internet core router market with the Alcatel-Lucent 7950 XRS family.

In green technology news this week, U.S. President Obama attempted to whip up support to extend the wind industry's production tax credit; EV manufacturer Tesla announced it will roll out its Model S one month ahead of schedule; the California State Senate took the first step toward amending a wishy-washy law about groundwater storage; and Bahrain became the first nation in the Gulf Region to deploy utility scale solar.

In Smarter Utility news this week, the Navajo Tribal Utility Authority has awarded a contract worth $4 million for a turnkey microwave backhaul solution; the Kingdom of Bahrain has become the first nation in the Persian Gulf to deploy utility scale solar; and a Tampa-based company has introduced a cloud-based solution for operators of marginal gas wells that requires no truck rolls to download critical status data.

Some interesting news this past week in the dark fiber space was generated by Ceragon Networks Ltd.'s $4-million contract, a joint white paper by Cambridge Broadband Networks and Senza Fili Consulting, Case Western Reserve University's Gig.U project and Gigabit Squared's $200 million in funding. In addition, Pacnet and Infinera successfully demonstrated 500 Gbps optical super channels in Asia, NTS expanded fiber-to-the-premise (FTTP) network to Lamesa, Texas, Indiana Fiber Network selected Ciena to expand capacity and flexibility of its network, and NebraskaLink selected Telco Systems' carrier Ethernet end-to-end solution.

If your business is struggling just to tread water, outsourcing your call center is an ideal option as it can dramatically lower costs and ultimately help your business to succeed in the long term.

A network TAP is an essential tool that dramatically increases visibility into any company's network infrastructure and boasts the ability to quickly pinpoint tiny problems before they become major issues.

This week in the call center services space, there was a variety of news about BYOD in VoIP call centers, CRM game changers, Global Call Center of the Year winners, and customer service training video strategies, among many more stories.

The dialer software space has been changing and growing as sales lead management solutions move towards a Web-based consumer sales automation and telephony platform. This week in the industry, there was news about sales lead management recognition awards, the addition of dialer software resellers, innovative strategies to increase revenue growth, and much more.

One of the biggest pains in the neck across all mobile devices -- be they laptops, smartphones or tablets --- is a lack of basic intelligence in managing cloud services in different bandwidth-available environments. Microsoft, Apple and Google Android have an always-on, always there philosophy when it comes to cloud service availability and broadband but users need to be able to adjust the services and data they receive outside of the home and office environments.

North Carolina wireless expense management firm, OVATION, recently announced the release of Scout, a new tool designed to provide users with up-to-the-minute information as to whether they are about to exceed data limits in wireless plans that would cost them more in overage charges. This Real-Time Optimization tool both significantly reduces the possibility of overages for clients, and allows them a way to monitor their accounts with ease.

At around noon Eastern Time, on May 25 today, the commercial built and operated SpaceX Dragon spacecraft was successfully berthed (attached) to the International Space Station.

If you're a business owner looking to motivate your call center employees to respond to calls faster and deliver better overall performance, look no further; ACCE 2012 conference and expo speaker Tim Montgomery is going to tell you why he thinks companies should limit their use of what he calls behavior-centric metrics, insisting companies instead focus on measurements, which he says will really lead to customer satisfaction.

I have to admit, I like being part of my generation. In terms of technology, I was in elementary school before the Internet, in high school during the days of Prodigy and AOL and attended college where the Internet was just catching on. I remember the days before the Internet...

Experts in compliance monitoring in Kansas City, Mo. recently developed a system called IntegriShield, designed to examine the numerous portals of ad space online - and in conversations in call centers - to ensure the depiction of a given brand is consistent with advertizing laws and the visions of companies themselves.

In the competitive advertising world, more sophisticated analytics are integrated into sales management software as a way to increase revenue. And, with more digital channels, websites, and mobile apps, it is harder than ever to track and analyze everything that's happening. Sales management and telemarketing software can be used by account executive and managers to help familiarize themselves with their respective markets.

Voice2Phone made the announcement earlier this week that they were looking to offer up a new program to allow third-party resellers to offer Voice2Phone's lineup of products, with a focus on the results-drive technology. In this announcement, they also outlined a broad leeway for those looking to sell the products as well.

Virtual Bridges, Inc recently announced that it will be working together with Gulf Business Machines (GBM) for promoting its VERDE virtual desktop management and provisioning capabilities to enterprises across the Gulf Cooperation Council (GCC). GBM will now be handling the re-promotion, distribution, and support of Virtual Bridges offerings as part of this enduring planned association between the two companies. Enterprises will be able to decrease expenses and intricacies associated with the management of desktops with VERDE. Features include online, offline, and branch VDI, thereby ensuring minimal security apprehensions and business perils.

Internet technology has disrupted any number of existing businesses and revenue models, and constantly threatens to disrupt a wider number of businesses. Lawsuits are an inevitable part of these disruptions. Naturally, Dish Network and leading TV networks are suing each other over Dish's plan to allow automatic skipping of all ads on broadcast network prime time shows.

The CEO at Fairview Health Services, Mark Eustis, is approaching an early retirement - but not by choice. Because of his involvement in a chain of the most infamous debt collection scandals of the decade, Eustis will not be renewing his contract with Fairview when it ends this July.

Speed Matters a lot when one visits a webpage. According to data compiled by KISSMetrics Infographic, 47 percent of consumers expect a page to load in two seconds or less. The new tool launched by Yahoo! will now help save time for browsing the Internet.

Have you ever searched a trending topic on Twitter for an event as it was happening? Think of the Billboard Music Awards. The stream of tweets updated in batches of 20 in a matter of seconds accumulates to thousands of tweets in minutes, which means as I'm trying to catch up on tweet number 74, I am already way behind and completely missed Adele receiving her 12th award. Now picture that stream of updates for an even bigger, more long-term event. Say, the 2012 presidential election.

mopay, a provider of mobile payments solutions, has announced that it has won both the Judges Choice and Customer Choice Award in the Best Direct Carrier Billing category at the inaugural CNP Awards ceremony in Orlando, Fla.

While VoIP (Voice over Internet Protocol) calling has proven to be a valuable part of many businesses - and many homes besides - the issue of emergency calling capability has proven a sticking point for some considering making the change to VoIP systems. But VoIPdito and VoIP Innovations think they have just the solutions for those looking to make the jump yet still concerned about emergencies.

They're supposed to make our lives easier, smartphones and tablets, allowing us to hook up with anyone anywhere at any time. But hospitals are finding that this may not be such a good thing, especially when it comes to technology that beeps and rings and flashes and buzzes - which, come to think of it, is just about every device we've come to love.