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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Mobile payments are an increasingly large part of the mobile market in general, and with good reason; serving as both a nexus for mobile shopping and for regular brick-and-mortar shopping, the sheer versatility of mobile payment systems makes it hard to pass up. It certainly made for a difficult prospect for Verizon to pass up, as it led a Series C funding round in Flint Mobile, a smartphone-driven payment service, valued at a total of $9.4 million.
10/24/2014 4:36:35 PM
Jawbone, creator of consumer technology and wearable products, has introduced a new app, Jawbone Drop, which allows users to manage group playlists with tweets.
10/24/2014 4:25:47 PM
It comes as no surprise the so-called smartwatch market is following its predecessor, with the number of smartwatches increasing regularly. Without question, the highest profile market entry was the long-awaited iWatch… I mean, Apple Watch. And Samsung's position in the mobile space gives it something of an edge over many of the independent vendors.
10/24/2014 4:11:49 PM
It was right around 10 years ago when Asterisk first rolled out its 1.0 stable release and offered a major change to communications as such were known back then. Asterisk 1.0 offered access to an Internet protocol private branch exchange (IP PBX) platform, packed with a wide array of features. As is commonly the case with software releases, very little stays static for long, and the new release of Asterisk 13 shows us just how far this service has come, and how far it's likely to go in the future.
10/24/2014 4:07:26 PM
Going back to 2007, with the initial launch of OCS, Microsoft Unified Communications launches and enhancements have been met with not only great market interest, but swift action. With few exceptions, any vendor that fits in some way into the MS ecosystem - whether officially or by nature - is quick to ensure interoperability at the very least, and official certification where needed in order to ensure it doesn't lose business to Microsoft shops.
10/24/2014 3:49:26 PM
It has been an interesting couple of days in the virtualization business to say the least. We have witnessed mortal enemies, notably Microsoft, IBM, SAP and Oracle to name a few that have made headlines, pick new friends and join forces to accelerate cloud adoption by enabling heterogeneous environments of end user run each others' solutions more easily and inexpensively. Plus, there was big news regarding industry structure itself with the announcement that Cisco, EMC and their joint venture VCE have decided that the best path forward for VCE would be under much greater EMC control.
10/24/2014 3:46:10 PM
As more energy providers seek to get a foothold in the market, it's getting more difficult to attract and hold on to customers. Now, like businesses in so many other industries, energy suppliers are waking up to the fact that customers dictate the market and can no longer be ignored. A newly-published IDC Energy Insights underscores how important it is that energy suppliers deliver a better customer experience using customer-preferred channels.
10/24/2014 3:30:53 PM
Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce management solutions to the cloud and optimize workload forecasting.
10/24/2014 3:21:28 PM
A lot of businesses are familiar with the concept of a hosted phone system and why it's good for business collaboration, but what about unified communications? Unified communications (UC) takes hosted phone systems and data and expands them to incorporate other types of communication as well, like voice, data and video with business applications such as instant message streams, faxes, e-mails and voice phone calls.
10/24/2014 2:59:34 PM
Social networking has taken the world by storm, with companies looking to leverage this power. There are many that create social media-based products to help businesses improve their reach, and one such company is Conversocial.
10/24/2014 2:58:48 PM
In a latest move to boost its client base, Conversocial has appointed Paul Johns as its new Chief Marketing Officer.
10/24/2014 2:56:24 PM
Nearly 3 percent of the United States workforce works remotely. As telecommuting and dispersed workforces become more prevalent, so too do the hurdles associated with it. A solid conference call services provider can maintain collaboration and communication, but management must remember that remote workers simply don't work the same as they would in the office.
10/24/2014 2:50:37 PM
There's little denying that cloud-based communications have been on a roll in recent years, and as such, that's prompted plenty of new development as companies look to stake out a claim in a substantial market.
10/24/2014 2:47:56 PM
Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience.
10/24/2014 2:39:51 PM
PlanetEcosystems, a provider of consumer engagement platform for utilities and local governments, revealed the latest version of its customer relationship management (CRM) platform, P-ECOSYS 3.
10/24/2014 2:37:47 PM
While there are certainly plenty of reasons for a business to open a call center, when a local government decides it needs a new call center, eyebrows are generally raised over the cost and whether there is a real need.
10/24/2014 2:30:34 PM
With content marketing or any other business initiative, you have to crawl before you can walk. In other words, before you can master 10 different channels, you have to learn to develop and execute an effective blog strategy.
10/24/2014 2:26:39 PM
Virtualization is a major, if not the major component of transforming network infrastructure and it is happening both in enterprise data centers, service provider data centers and involves the interoperability of both. Much of this activity involving both Software Defined Networking (SDN) and the closely related Network Functions Virtualization (NFV) now underway with service providers is reflected in the recent announcement from SDN solutions provider Coriant.
10/24/2014 2:15:48 PM
As noted in a previous posting on moves being made by major industry players to be the preferred vendors for all things cloud, this past week has seen a full-frontal assault on the market by Microsoft. In fact, following up on its own vision and enhancements to its portfolio of cloud solutions, it reached out to a typically fierce competitor-none other than IBM-to help customers cross the chasm and accelerate their move to the cloud for (pardon the pun) virtually Everything.
10/24/2014 12:56:21 PM
With fears about Ebola swirling around the globe and now in the United States in particular, a number of states have taken steps to help get information out to their citizens. Illinois and Indiana have already launched their call centers to get ahead of any sort of panic that might ensue. Now Ohio has joined the fray and federal authorities are giving glowing reviews to the Ohio center.
10/24/2014 12:45:11 PM
Great customer service is the key to success for businesses, and the winners of this year's KANA Software's CONNECT Customer Awards Program are well aware of this fact.
10/24/2014 12:40:28 PM
A provider of real-time billing and customer management software, MDS announced this week that it has taken on a new client that will utilize its Customer Management Platform.
10/24/2014 12:36:12 PM
A recent study from Frost & Sullivan predicts that the global wound care market will increase from its current value of $8.73 billion to $11.13 billion in 2017. The global consulting firm suggests that the market is poised for growth because of the rising global population and subsequent increase in lifestyle diseases that, with them, carry an increased risk of chronic wounds.
10/24/2014 12:33:52 PM
Colleges and universities are faced with a daunting task in today's technology age. Not only do they need to stay on top of a demanding and evolving curriculum, but they need to also keep up with technology and IT trends to adequately prepare students to compete in the workforce. And many of the top universities are woefully lacking when it comes to their network and IT architectures.
10/24/2014 12:30:59 PM
Orthodontic practice Hendrix Orthodontics recently faced a challenge common among many small businesses, and particularly those in the healthcare industry. The company needed to update its IT infrastructure to a more modern system, and one that would be secure, centralized and compliant with industry mandates like HIPAA.
10/24/2014 12:27:33 PM
It seems like nowadays a new report comes out every day discussing M2M and the Internet of Things. For instance, one report recently projected the wireless M2M market and IoT industry to be valued at close to $200 billion by 2020 and over 200 million devices will be connected due to the proliferation of connected cars, smart homes, telematics and such.
10/24/2014 12:25:26 PM
Cloud computing and the massive momentum behind the BYOD trend are leading to a fundamental shift in the way security is deployed.
10/24/2014 12:18:09 PM
Networking giant Ericsson today reported financial results for what management called a good and solid quarter - in which net sales were 57.6 billion SEK.
10/24/2014 12:07:03 PM
Grandstream recently announced that it had launched a new turnkey communication product for SMBs, the UCM6510. The Internet appliance will allow businesses with E1/T1/J1 networks to set up an IP/PBX unified communications (UC) system without having to pay licensing, cost per user, cost per feature or upgrade fees and provides free lifetime firmware updates.
10/24/2014 12:00:53 PM
If you have followed European telecommunications market for any time, you might well agree that a major shift in regulatory thinking has happened in the European Community, which for decades has been more concerned with promoting competition than promoting investment in next generation networks.
10/24/2014 11:21:27 AM
There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities.
10/24/2014 11:10:36 AM
Microsoft has been pretty brazen this year about the shift in its business focus. With the company going on record that it is moving away from operating systems and emphasizing cloud initiatives, including this week's slew of announcements surrounding Azure and the new Azure Marketplace, it's clear that Redmond is reassessing how to better serve its customers.
10/24/2014 10:45:51 AM
The race to be your all inclusive cloud provider intensified this week as Microsoft Corp. CEO Satya Nadella revealed how the Redmond, WA-based giant intends to exert itself as the preferred vendor for Everything cloud. This comes on the heels of major Cloud First initiatives the past few weeks from Oracle, SAP and IBM just to name a few.
10/24/2014 10:38:26 AM
The agent desktop application is the main tool of a contact center agent, where she or he manages availability, controls telephony and interacts with whatever application manages the end customer interaction.
10/24/2014 10:34:52 AM
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today that applications are being accepted for the 2014 M2M Evolution IoT Excellence Award, presented by TMC and Crossfire Media.
10/24/2014 10:21:10 AM
10/24/2014 10:20:01 AM
Toll fraud is a common problem among VoIP phone systems, where hackers gain access to a company's phone network and uses it to make expensive international calls.
10/24/2014 10:15:18 AM
StoneCalibre has just purchased a Telecom Infrastructure Management company known as NetPlus, a firm that offers up a wide variety of communication software solutions.
10/24/2014 10:09:16 AM
A new survey found that 26 percent of small- to medium-sized businesses and managed services providers expect the Internet of Things (IoT) to generate more money for them than any of the other current big IT trends.
10/24/2014 10:00:57 AM
Users searching for homes, apartments and other real estate can now turn to the recently remodeled and re-launched app, immediately available on iOS and Android devices.
10/24/2014 9:53:24 AM
Vocalcom recently announced the availability of its new cloud-based call center solution. The comprehensive package supports multiple communications channels and provides tools for managing operations and tracking performance, such as through remote call monitoring.
10/24/2014 9:39:30 AM
Netflix is closing down an Oregon call center because the company's business is moving farther away from DVDs and more and more toward the streaming side.
10/24/2014 9:34:37 AM
Most telecoms today offer a diverse range of communication services based on growing demand, just as many enterprises today are turning to rich communication suite solutions to house all these channels of communication in one place.
10/24/2014 9:28:32 AM
Just days after Mitel announced it had made an unrequited pass at ShoreTel, the latter company revealed positive quarterly financial results, an increase in customer seats, new leadership in Asia, and an increase in installed customer seats.
10/24/2014 9:26:54 AM
Service quality can make or break a company. After all, 86 percent of customers will cease doing business with a company after a bad customer service experience, and over half admit they would only try to reach support once before giving up on a purchase. That means that poor support can directly impact your bottom line. With that in mind, let's explore four ways you can help build a customer-centric contact center.
10/24/2014 9:21:11 AM
Going to VoIP might make sense, but it makes even more sense to do your homework first. There are issues of cost and implementation to be considered first.
10/24/2014 9:05:00 AM
It's certainly an interesting concept - and one that shouldn't be surprising from tiny Estonia, considering its history of technological leadership despite its size and economic stature (recall that Skype, Transferwise, Kazaa, and many other tech startups that have emerged from within its borders.) The tiny Baltic nation this week suggested it could build itself as an e-nation, effectively allowing anyone to become a digital citizen and living his digital life within its networks.
10/24/2014 7:46:57 AM
Technological innovation seems to be one of the most integral parts of belonging to an age where people are craving greater convenience as far as machines are concerned. Among the most popular field of digital imagery is biometrics - including facial recognition - which is such a hit not only in military and home security, but also in the organizational setting. One cool machine which is well worth mentioning in the field of innovation as far as machines are concerned is the new multifunction device developed by Smart WelcomeEyes, a registered trademark under Fuji Xerox.
10/24/2014 7:35:30 AM
When commerce started taking place on the Internet, it opened up a global marketplace in which virtually anyone was able to sell their goods online. This was a great opportunity for companies to increase their bottom line without having to invest in physical stores for consumers that wanted to purchase their products in countries around the world. But with minimal or no regulation governing Internet commerce, it also meant counterfeiters had the same access to the customers as legitimate companies.
10/24/2014 7:20:00 AM
It is a well-known fact that in today's digital marketing age, Twitter is one of the most powerful tools for reaching a target audience. Besides being able to connect with users and consumers in real time, businesses can also connect with other business, stay up-to-date with all the latest and breaking news for their industry and a whole other gamut of reasons that make Twitter is the ultimate social media platform.
10/24/2014 7:16:35 AM
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