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As we head into Fourth of July weekend the first show of fireworks for your enjoyment is the next generation digital services community. Like bombs bursting in mid-air, the fervor is tangible in digital services as services providers learn the opportunity for engagement and monetization the fourth wave of digital services represents. As you may have guessed, it's that time again: time for the week in review!
7/3/2015 7:20:00 AM
Once we've run through the biggest developments in conferencing technology-including new product releases, updates to existing products, nascent partnerships, and new industry analyses- it's good to take a step back from the flurry of information and see it in broad strokes. It's now time for that weekly conference, a.k.a. the week in review.
7/3/2015 7:20:00 AM
A recent industry study showed readers this week that, for many businesses, it is taking them too much time to get useful insights from their analytics platforms. Both speed of data access and accuracy of information, the study said, are limiting to these entities. In related news, Snowflake Computing reported this week that it received $45 million in its latest round of funding that will allow it to continue to improve its data warehouse analytics platform - big data software that seeks to eliminate the problem the aforementioned study reveals.
7/3/2015 7:15:00 AM
Here on IoT Connectivity Solutions, we had new leadership at Ambiq, new connectivity solutions to help the elderly and a new cloud application from Zebra Technologies. Everything new is new again, so let's dive in.
7/3/2015 7:11:00 AM
The contact center space is highly competitive and constantly evolving. The introduction of the cloud contact center model offered enterprises a user and cost friendly way to maintain/manage operations and software while remaining scalable to growth with business demand. This week was barraged with headlines; here are some of the highlights. As you may have guessed, it's that time again: time for the week in review!
7/3/2015 7:10:00 AM
Both DataTex and Microsoft jumped feet first into Call Recording news this week. DataTex announced the launch of its iRecall Amethyst Replication in the Cloud software that gives enterprises a host of powerful recording features. Microsoft did its part by suggesting that call recording could come to Windows 10 Mobile, and TMC provided two features on this channel that discusses the need for that sort of technology.
7/3/2015 7:10:00 AM
This week in WebRTC Solutions news, TMC showed its love for the growing, new Web-based real-time communications technology while also reporting on the spread of related apps, support for that technology in the coming Microsoft Edge browser, and the new Unify collaborative platform-as-a-service.
7/3/2015 7:09:00 AM
IoT Evolution World this week, the IoT goes global with big developments in Asia, local with a Sears IoT store and insane thanks to a Cisco announcement (it's really a big deal). I hope you're hungry, 'cause we're about to dig in.
7/3/2015 7:08:00 AM
It may have been a short week in the U.S. because of the Fourth of July celebration, but that did not mean there was not some interesting and significant news in the Telecom Signaling Community.
7/3/2015 7:07:00 AM
It's been another huge week in the transforming network infrastructure market, and even with a holiday weekend afoot, it couldn't be enough to slow down the works when it comes to this dynamic market. Before the many plans of a holiday weekend kick in, though, let's take a few minutes to catch our breath and consider the wider implications of another big week in the field with our Week in Review coverage!
7/3/2015 7:06:00 AM
While many minds out there lightly turn to thoughts of barbecues, sports, and a little good old fashioned downtime with a holiday weekend, the session initiation protocol (SIP) trunking market this week showed more sizzle than a grill full of hot dogs.
7/3/2015 7:05:00 AM
This week in the Next Generation Communications Community is a short one here in the U.S. because of the July Fourth holiday celebration. However, while there was a bit of a lull in industry news this by no means meant we did not have a lot of industry insights to provide.
7/3/2015 7:05:00 AM
The fireworks this week won't just be found on the ball fields and parks of the United States going into the Fourth of July weekend, oh no. We've got plenty of fireworks waiting in the real time communications market as well, evidenced nicely by the wide array of news that's arrived so far. But before packing up for the big shows in the sky, let's take a moment to run down some of the most explosive news of the week that was with our Week in Review coverage!
7/3/2015 7:03:00 AM
Web-scale networking continued its expansive growth in technology this past week, and we have just some of the highlights.
7/3/2015 7:01:00 AM
Despite it being mid-summer with a holiday looming, the call center market continued to sizzle this week, and we have some of the highlights.
7/3/2015 7:00:00 AM
There's never a shortage of news, features, studies, and innovative new applications of UC technology in the UC universe. This week we witnessed new partnerships, some enlightening studies, industry tips and analysis, and a nifty tool called iMeet. Let's take a closer look at the week that was with our week in review coverage.
7/3/2015 7:00:00 AM
A company is offering small and medium size businesses in its coverage area access to IP-based communications for which Office Technology manages and provides customer support.
7/2/2015 4:30:00 PM
As competition among service providers becomes cut throat, and as VoIP continues to proliferate, telcos are diverting their gaze to establishing a foothold in developing markets. Nigeria, a nation of approximately 173 million, is one such market, and telecommunications company Airtel is doing everything it can to seize the opportunity by offering improved telephony services.
7/2/2015 4:27:15 PM
Marketers have had to adapt and adjust when it comes to outbound telephone marketing, or risk large fines. It's become a matter of survival.
7/2/2015 4:20:00 PM
A weekly update on the happenings at VoIP Innovations.
7/2/2015 4:15:00 PM
With folks no longer just content to pick up a phone and wade through a menu of options, many customers are now actively seeking out a better way to reach out.
7/2/2015 4:08:00 PM
An example of the importance of WebRTC to enabling a real-time rich, media-interactions world comes with the announcement from London that 3CX, developers of the popular next generation software-based PBX 3CX Phone System for Windows, is releasing 2CX WebMeeting v8.
7/2/2015 3:52:56 PM
Customer experience provider Sitel has announced that it is opening a new contact center in Pompano Beach, Florida.
7/2/2015 3:42:31 PM
The way we conduct business and communicate with customers has changed dramatically over the last decade. Until fairly recently, people who needed product support had to call a customer support number during business hours. As new technologies emerged, businesses added support channels, including email, web portals and chat windows. Some companies also began using social media platforms to handle support requests.
7/2/2015 3:39:04 PM
With great power comes great responsibility, as Spider-Man creator Stan Lee once said. For one Pennsylvania roofing company, this was a lesson learned the hard way.
7/2/2015 3:30:00 PM
Many business applications contain security vulnerabilities due to a lack of adequate encryption. So says a report recently issued by Veracode. Application developers typically lack expertise in cryptography and often do not follow best practices for encrypting data properly.
7/2/2015 3:17:02 PM
So often the news in the contact center solutions sector has to do with the inbound side of things. Part of this obviously is due to the priority now being placed by C-levels around the world on improving the customer experience so as to not just retain existing customers and encourage inquirers to become new ones, but also to take advantage of the interactions to upsell. However, this does not mean there is a lack of innovation in the outbound side of things as well.
7/2/2015 3:13:02 PM
With a rate of approximately half a billion tweets sent each day and 1.44 billion active Facebook users, social media presents a host of new challenges and opportunities in the realm of customer relationship management.
7/2/2015 3:07:00 PM
While customers are still addressing their concerns the old fashioned way of emails and phone calls, the digital world has led to an explosion in call centers needing to take a more robust omni-channel approach to customer service.
7/2/2015 3:03:00 PM
Millennials are famous for allegedly being glued to their mobile devices and social media, and they expect customer service to reach them the same way. So do older generations, according to InformationWeek.
7/2/2015 2:08:00 PM
With folks no longer just content to pick up a phone and wade through a menu of options, many customers are now actively seeking out a better way to reach out.
7/2/2015 2:06:00 PM
Data center construction is a massive undertaking, the kind of thing that isn't done lightly and is expected to provide significant advantage following its conclusion. But if it were possible to make data center construction less risky, that might well improve things for anyone looking to get in on the data center market in general. That's where Datapod comes in, and where Panduit helps make it possible.
7/2/2015 2:03:40 PM
Business management solutions are enjoying widespread adoption due to the immense benefits offered to companies in a variety of industries. By implementing a solution of this type, mundane everyday tasks that are essential for day-to-day operations can be automated or otherwise simplified so the company can redirect resources toward competitive strategies and other areas that help ensure success.
7/2/2015 2:02:30 PM
It's a given in the business world: The larger the company, the harder it is for the CEO to have a pulse on the customer experience.
7/2/2015 2:02:00 PM
Most IT buyers are aware of the tangible impacts of software licensing complexities: Hours upon hours and thousands of dollars are spent on manually administrating licenses. And, millions of dollars can be spent rectifying compliance issues and avoiding audit risk. However, IDC notes in a new report that equally as important is taking steps to spend software license dollars more effectively - buying only what's needed and making sure that everything is being used.
7/2/2015 1:59:02 PM
At 4:20 am. on Tuesday morning, three fiber optic cables providing Internet access to Sacramento were physically cut leaving California's capital with an outage that lasted until 11:40 pm. In the latest attack an underground vault was broken into and three fiber-optic cables belonging to Colorado-based service providers Level 3 and Zayo were severed.
7/2/2015 1:56:12 PM
Companies today have a lot of data, and smart organizations use a variety of analytics tools to try and turn raw data into business intelligence. Given the amount of information available and the number of analytics tools companies have at their disposal, determining where to focus efforts for the best results can be a huge challenge. Many organizations waste time crunching and analyzing data that doesn't yield much usable, practical information, or is only a matter of interest to small number of non-revenue-generating employees. It's almost as if you need a data analytics tool to tell you how to use your data analytics tools.
7/2/2015 1:46:02 PM
Lead generation, done improperly, can expend a lot of effort, time and money only to produce very marginal results.
7/2/2015 1:43:31 PM
Even famous people get the shaft when it comes to cable customer service. Saturday Night Live's Weekend Update co-host Colin Jost is just like everyone else when it comes to dealing with one's triple-play provider: frustrated. But unlike the average consumer, he has a rabid Twitter following that can be motivated to fight back.
7/2/2015 1:42:53 PM
Repeated studies have shown just how intrinsically linked corporate success and employee engagement is.
7/2/2015 1:37:05 PM
The most recent installment on the KandyMobile tour, a stop in Santa Barbara, CA, brought the Kandy.io team to a one-day featured event during Citrix Connect. Designed by Citrix, the American multinational software company, Citrix Connect was a week-long occasion designed to boost its employees' industry knowledge within a networking event. By bringing together numerous new technology companies to run demos on their latest products and services, Citrix provided its employees an opportunity to catch up on bleeding edge tech. while creating new business connections.
7/2/2015 1:18:22 PM
IBM, Cisco and Many Others share insight on the Internet of Things at Las Vegas event
7/2/2015 1:16:30 PM
Ventana Research is putting some numbers to a subject that's been front-of-mind for many lately: the impact of analytics and data, and the duo's relation to cloud computing. While some of late have had troubles with the speed of analytics-as well as getting much in the way of actionable data out of the concept-there have been many who believe that cloud-based analytics systems will improve the picture. But what did Ventana Research's numbers have to say about it all?
7/2/2015 1:10:08 PM
Whether it's Twitter, Facebook, Instagram or any of the other myriad choices available, it seems as if everyone uses something 'socially' to interact with call centers these days.
7/2/2015 1:05:00 PM
If you make a habit of taking your complaints public via social media on a regular basis, it may not produce the outcome you want.
7/2/2015 1:01:00 PM
User interface is a problem for the IoT. Like security, standards and universal platforms, a lack of intuitive UI can prevent adoption and acceptance among the mass of consumers.
7/2/2015 12:13:56 PM
Contact centers have implemented a new approach to multi-channel communication, and if you're taking submissions via social media - you better have someone monitoring the channel so they can send an instant response.
7/2/2015 12:09:54 PM
Customer relationship management and those who maintain it have had to 'up their game' due to social media.
7/2/2015 12:04:00 PM
When seeking a contact center solution, especially with today's crowded market, the process can be a touch overwhelming to say the least. With the popularity of the cloud contact center model comes the myriad of offerings the market presents, but with a helping hand wading through the sea of solutions doesn't have to be such a daunting task.
7/2/2015 11:59:42 AM
Cloud-based call center software provider TCN partners with MPG Management Associates to extend market reach. '
7/2/2015 11:58:40 AM
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