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TMCnet.com Articles & Columns
TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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FoIP in the Cloud with etherFAX
With the way technology has been evolving more toward a ubiquitous experience thanks to the cloud, traditional methods of sending faxes are slowly dying out. HelloFax's recent venture into the world of Google was a pretty big step forward for digitizing the fax market, but a lot of others are developing similar ideas too - like etherFAX, for instance.
5/16/2012 3:45:41 PM
Tweets at the Beach, Wii instead of Waterskiing: Top 5 Tech Crimes this Summer
This summer, aside from the charges you might rack up for texting while driving or speeding (though we hope not), you may want to make sure you are not committing the sin of all sins - the summer tech crime. From Tweeting about Britney Spears joining The X Factor while at the beach to spending summer cooped up playing Diablo III, you might be breaking some cardinal tech laws without even knowing it.
5/16/2012 3:40:04 PM
Not Telekinesis, but Robokinesis as Paralyzed Woman Uses Mind-controlled Robot
The old saying tells us that a picture is worth a thousand words. Well, in the case of the woman in the video below, who is shown using an implanted chip to control a robotic arm, the look on her face must be worth a thousand smiles.
5/16/2012 3:34:57 PM
Pure-CMOS Dual-mode Wi-Fi/Bluetooth RFeIC by RFaxis
Fabless semiconductor firm RFaxis Inc., which designs RF semiconductors and embedded antenna solutions for the wireless connectivity and cellular mobility markets, has started sampling its pure-CMOS, RFX8420 RF front-end integrated circuits (RFeIC). RFX8420 provides the high-performance and ultra-compact size required to facilitate dual-mode Wi-Fi/Bluetooth operation in smartphones, feature phones and tablets.
5/16/2012 3:19:27 PM
Aspect Launches New Hosted Call Center Offering, Free of Hassle
Aspect, a provider of customer contact and Microsoft platform solutions, has recently released Aspect On Demand, a hosted call center solution that is free from a huge price tag.
5/16/2012 3:16:14 PM
Tweets at the Beach, Wii instead of Waterskiing: Top 5 Tech Crimes this Summer
This summer, aside from the charges you might rack up for texting while driving or speeding (though we hope not), you may want to make sure you are not committing the sin of all sins - the summer tech crime. From Tweeting about Britney Spears joining The X Factor while at the beach to spending summer cooped up playing Diablo III, you might be breaking some cardinal tech laws without even knowing it.
5/16/2012 3:12:37 PM
Voiceserve Showcases Latest VoIP Switches
Voiceserve, a provider of next-generation Internet telephony software and services, recently had its Voipswitch mobile dialers known as Vippie 2 on display at an industry event. The revamped dialer gives a new dimension to communication via 3G and Wi-Fi connectivity.
5/16/2012 3:08:55 PM
VOCAL Technologies Unveils Scalable Modular Software Stack
VOCAL Technologies has introduced scalable modular software stack with support for ECM, fax document feature, and high density V.34 fax protocol capability.
5/16/2012 3:08:49 PM
TeleSign Upgrades Its PhoneID 2.0 Solution for Markets in U.K. and Germany
TeleSign recently announced that it has now released an advanced version of its PhoneID solution for customers across the United Kingdom and Germany. The company is one of the leading service providers of phone-based verification and authentication security solutions for large online companies.
5/16/2012 3:05:10 PM
NLT Technologies Announces HxDP Technology-enabled Auto-stereoscopic Multi-View Display
NLT Technologies (NLT) recently announced the successful completion of the new multi-view display incorporating the HxDP (Horizontally x times-Density Pixels) technology. The development of the latest offering from NLT is the result of a joint collaborative initiative between the company and Renesas Electronics America and Renesas Electronics Europe, its sales and marketing channels in the Americas and Europe.
5/16/2012 3:01:42 PM
Cassidian, Alcatel-Lucent Intro 4G LTE Mobile Broadband to the 400 MHz Frequency Band
Cassidian, a European Aeronautic Defence and Space company, announced with Alcatel-Lucent, an innovator in the field of networking and communications technology, the launch of a new wireless solution, Evercor, on Tuesday at TETRA World Congress 2012 in Dubai. This 4G LTE-based technology, aimed at public safety agencies as well as energy and transport companies, enables the use of video, data and other media in order to improve the way professionals in these industries serve and protect their communities.
5/16/2012 3:00:18 PM
Monet Software's WFO Solution is the Next Call Center Industry Trend
These days, global provider of Workforce Optimization (WFO) solutions Monet Software is seeing major trends in the call center industry based on market needs and new emerging technologies. The Internet has become critical for businesses to successfully manage business operations and agents are monitoring social media channels to connect with customers and prospects.
5/16/2012 2:58:49 PM
IP Phone Warehouse Adds Barracuda CudaTel Systems to Its Business Telephony Solutions Portfolio
IP Phone Warehouse recently announced that it has added the new VoIP PBX communications servers from Barracuda CudaTel to its suite of business telephony solutions. The Barracuda CudaTel systems have been designed to deliver unlimited user support, and simplified setup, installation, and provisioning. Furthermore the VoIP PBX communications servers have been enhanced with a robust set of advanced functionalities.
5/16/2012 2:57:26 PM
PortaOne Introduces New Capabilities to Its Software Maintenance Release Program
PortaOne recently announced a number of key modifications to its software maintenance release program. The changes include two tiers of releases focusing on feature rollouts and stability fixes and a new bi-monthly delivery schedule. The company is one of the leading global providers of software for the utility and telecommunications sector.
5/16/2012 2:54:25 PM
Cutting Data Center Operating Costs by 30 Percent with Appliance Deployment Provider's 380 Volt DC Architectures
Eliminating unnecessary operating expenses is critical for any organization looking to find success in today's fragile economy. At the same time, companies are also looking to increase the utilization, availability and computing densities of their servers to meet ever-evolving user demands.
5/16/2012 2:53:51 PM
Verdasys Offers Two New Data Loss Prevention Services in Europe
Enterprise Information Protection (EIP) solutions provider, Verdasys, has announced the availability of its managed Data Loss Prevention services in Europe. The company has two new offerings geared toward Global 2000 clients. The new Verdasys Managed Service for Information Protection (MSIP) and the Verdasys Information Protection as a Service (IPaaS) offerings provide businesses with on-demand data protection technology, hosted at the company's secure European facilities.
5/16/2012 2:51:44 PM
Columbus Networks Partners with Xtera Communications
100 Gigabit Ethernet is a high-speed computer network standard developed by the Institute of Electrical and Electronics Engineers (IEEE). The technology allows users to send Ethernet frames at 100 gigabits per second on various 25 Gbit/s lanes. Some years ago, the fastest published Ethernet standard was 10 Gigabit Ethernet.
5/16/2012 2:50:26 PM
Infrastructure as a Service Platform Provider Eucalyptus Announces Integration with OrangeScape
Musicians aren't the only ones teaming up this summer for upcoming concerts as technology innovators all over the space are charging forward with new partnerships. This week, Infrastructure as a Service platform provider Eucalyptus demonstrated that it is looking to spread a little spring cheer with OrangeScape, a Global 10 Platform as a Service (PaaS) provider, as the two announced integration between OrangeScape's Visual PaaS platform and Eucalyptus' Infrastructure as a Service platform.
5/16/2012 2:46:19 PM
T-Mobile Gives 900 The Pink Slip
I'd like to think the T-Mobile model zipping down the street on her pink motorcycle is a metaphor of the company's direction. But instead of moving forward, the combination of T-Mobile's ambitions for brand reinvention and circumstances leading to their loss of net, has taken the company on a roller coaster ride.
5/16/2012 2:46:17 PM
Aastra Announces the MX-ONE 5.0 Multimedia Collaboration Solution for Medium and Large Enterprises
Aastra recently announced the release of the MX-ONE 5.0, a new multimedia collaboration solution for medium and large enterprises. The latest offering from Aastra has been designed to effectively convert highly scalable communication servers into a video and mobility optimized multimedia communication platform for medium and large enterprises.
5/16/2012 2:46:09 PM
Badgeville Let Engine Yard Gamify its Customer Support Community
Engine Yard, a Platform as a Service (PaaS), has integrated Badgeville's Behavior Platform to add gamification capability to its customer support community - the industry's first gamification instance in the Zendesk community. The integration allows Engine Yard support to proactively recognize and reward community input from customers and employees.
5/16/2012 2:41:43 PM
SAP AG Joins Hands with Amazon Web Services to Provide Mobile Device and Application Management on the Cloud
SAP AG (SAP) recently announced that its SAP Afaria mobile device management solution will now be available via the Amazon Web Services (AWS) Marketplace. This integration provides a reliable, cost-efficient, and easy option for clients to effectively manage their enterprise mobile applications and secure their company-owned and personally-owned devices as well.
5/16/2012 2:40:19 PM
Aryaka's Cloud Based WAN Optimization as-a-Service Enhances Network Without Links, Appliances
Aryaka has been named to the Dow Jones VentureWire FASTech 50 innovative startups for 2011, a Cool Vendor by a leading analyst firm, and a GigaOM Structure 50 company that will shape the future of cloud computing. To see how customers around the world are using Aryaka's cloud based WAN optimization solution, TMC's CEO Rich Tehrani caught up last week with the company's vice president of marketing and sales Sonal Puri at the Interop IT Expo in Las Vegas, Nevada, and asked Puri to shed some light on this issue.
5/16/2012 2:34:56 PM
BYOD, Networking Solutions the Focus of Enterasys Networks' 2012 Channel Conference
Enterasys Networks kicked off its 2012 channel conference yesterday in Las Vegas with the hope of personally introducing its partners to a host of new product introductions, highlighted by its OneFabric Edge networking architecture and its Mobile Identity and Access Manager (IAM) solution.
5/16/2012 2:31:51 PM
Delta Gets DOE Funding to Develop Home Docking Station for EVs
Delta Products Corporation, a Delta Group company headquartered in Taipei and in Fremont, California, has been awarded a $1.9-million grant by the U.S. Department of Energy (DOE) for the development and demonstration of a residential electric vehicle charging system, with smart grid communication capabilities. Delta will collaborate with its partners, The Detroit Edison Company, Mercedes Benz R&D North America, and kVA, to develop a working demonstration system.
5/16/2012 2:25:08 PM
HelloFax Announces Free Online Faxing and Document Signing With Google Drive
HelloFax, a Google Drive launch partner with a focus on building a paperless office, recently introduced free online faxing and document signing capabilities for subscribers of Google's new cloud storage and collaboration service. This integration enables users to fax any document from Google Drive, request an electronic signature or sign any document, and provides a means of completely replacing fax machines.
5/16/2012 2:22:08 PM
Net Optics Extends Hypervisor Support for its Phantom Virtualization Tap Solution
California-based Net Optics' hallmark network monitoring solution, Phantom Virtualization Tap, now provides support for all best-of-breed hypervisors - including vSphere 5, KVM and more - at no additional cost, the company announced last week. In particular, Net Optics has expanded the capabilities of its Phantom Virtualization Tap to include support for Xen, a major hypervisor family used by enterprises with large deployments of Citrix, Oracle VM and other virtualization solutions.
5/16/2012 2:18:51 PM
Razorfish Announces Fluent Cloud-based Marketing Software
Digital advertising agency, Razorfish today announced its cloud-based software, called Fluent, designed to provide agencies and marketers with an integrated application for targeting, distributing and managing multi-channel digital campaigns. According to this press release from Razorfish, more than 20 of the company's clients are already leveraging Fluent technologies.
5/16/2012 2:08:48 PM
Qualtrics Brings $70M in Funding for Multi-Partner Venture
Qualtrics, a company that focuses on market research and presenting it clearly, has announced the completion of a $70-million deal with Accel Partners and Sequoia Capital. The move gives Qualtrics several new possibilities for expansion, each of which it intends to explore.
5/16/2012 2:08:27 PM
T3i Group Says SMBs Prefer Microsoft as Their Primary Vendor
T3i Group recently conducted a survey that revealed that though U.S. businesses employ a best-of-breed strategy to choose individual collaboration apps rather than deploying products from a single vendor, small- and medium-sized businesses (SMBs) have predominantly accepted Microsoft as their primary vendor.
5/16/2012 2:01:04 PM
Network Assessment Services Provide a Simple and Cost Effective Value Add for MSPs
Managed service providers (MSPs) are continuously trying to determine the most valuable services they can provide their customers at the most affordable cost to both provider and client. Not only must a service be compelling, it must provide a rapid return on investment (ROI) and it absolutely must offer competitive differentiation in an increasingly crowded marketplace.
5/16/2012 2:00:16 PM
HCL Technologies Ltd. and HCL America, Inc. Create Jobs in Michigan
HCL Technologies Ltd. and HCL America, Inc. are doing their part to help with the nation's unemployment problem. Today the companies announced a new collaboration for a new Glocal Center of Excellence known as the Michigan Technology Development Center (MTDC).
5/16/2012 1:53:14 PM
GL Communications Releases Handheld Portable Test Instruments for TDM and IP Network
GL Communications Inc., a leading supplier of test, monitoring, and analysis equipment for TDM, Wireless, IP and VoIP networks, has introduced Handheld Portable Test Instruments for TDM and IP Networks.
5/16/2012 1:48:39 PM
RingCentral Gives Skype Users an Online Faxing Solution
When voice data is transferred over Skype, some packet loss occurs without significantly affecting call quality. If data is lost during a fax transmission, however, then the document will display significant errors. For this reason, even though Skype offers a great free VoIP calling solution for millions, faxes cannot be sent over Skype network lines.
5/16/2012 1:43:11 PM
Deploy and Manage Background Images with Solution from VoIP Integration
If your company utilizes Cisco Unified Communications, and you use a variety of Cisco IP phones, you are probably looking for deployment and management solutions that can help you make the most of your equipment. One company that specializes in deployment and management solutions for Cisco phones is VoIP Integration and, with software packages like Background Deployment 3.1, the company can provide you with exactly what you need.
5/16/2012 1:38:15 PM
Cisco Gold Certification Granted to Sigma Solutions
Sigma Solutions, a provider of advanced IT infrastructure solutions, has received the Cisco Gold Certification that recognizes its technology skills, business practices, pre- and post-sales support capabilities. Cisco brings greater prominence to customer satisfaction, and the Gold Certification to Sigma was based upon responses to surveys measuring customers' experiences and factors they consider in choosing a trusted partner.
5/16/2012 1:38:09 PM
Data Center Networks Must Adapt to Cloud Computing
Like the skies over Seattle, it seems the technology world is full of clouds. Cloud computing, cloud storage, cloud communications. You can't sit down and read about the world of technology and communications without encountering more clouds than you'd find in a fourth grade science fair. But what impact does the growth of all things cloud have for data center networks?
5/16/2012 1:23:14 PM
Joy Cone Company Opts for IntelliChief for Operational Efficiencies
Joy Cone Company, the largest cone company in North America and probably the world, recently chose IntelliChief LLC, the premier provider of Paperless Process Management solutions for the IBM i Enterprise, to raise efficiency across department operations. Officials said the selection of IntelliChief will help Joy Cone in reducing their use of paper and decreasing the company's costs and document processing time.
5/16/2012 1:22:04 PM
Dial-IQ or Predictive Dialer: Which Dialer Software is Right for Your Organization?
Last month Leads360 introduced a new and improved dialer software called Dial-IQ. It is the market's first intelligent dialer solution, fully integrated with a comprehensive sales lead management platform. Leads360 faced the challenge with Dial-IQ of balancing high-quality consumer experiences and added sales productivity from multi-line dialing.
5/16/2012 1:16:48 PM
Three Key Areas Attributed to Successful Call Center Outsourcing
Call center outsourcing is a practice that is more popular than ever in today's global landscape. Companies no longer have to rely on in-house call service personnel to manage customer inquiries, feedback and complaints. They can hire outside agencies or even cheaper labor from other countries to do this work while their staff concentrates on services related to products.
5/16/2012 12:54:32 PM
Funambol Personal Cloud App Eases Switched Access Pricing for Major Carriers
Today's telecommunications marketplace is made up of interexchange carriers with the task of billing other carriers for terminating calls to their subscribers. Since flat compensation doesn't account for factors such as type of facilities provisioned to the specific end-user, the distance the call traffic has to travel, call length, the idea to compensate the local telephone company for providing facilities to the user came into place.
5/16/2012 12:47:30 PM
Two Men Sentenced for Elaborate VoIP Scam
Today in a New Jersey courthouse, two men pleaded guilty to one count of conspiracy to commit wire fraud. U.S. Attorney Paul Fishman made the announcement regarding two men who pulled off an elaborate operation that sold fraudulently obtained VoIP to legitimate businesses. The façade was so convincing, the conspirators hustled $4.4 million from established companies such as AT&T. It took special FBI investigators to shut down the operation.
5/16/2012 12:43:56 PM
Primus Business Services Unveils New Hosted PBX Suite
Establishing and managing a call center requires considerable capital from the owners. It also costs companies thousands of dollars per month apart from the monthly connectivity costs between the customer and third party. This becomes particularly taxing for small to mid-sized companies who cannot afford to invest a large amount into the business at the early stages.
5/16/2012 12:34:05 PM
EMC Certification Awarded to Reveille Management Consoles for EMC Documentum, Captiva
Reveille Software, a provider of the packaged application performance management (APM) solution for enterprise content management (ECM) applications, has obtained EMC Certification for its Reveille Management Consoles for EMC Documentum and EMC Captiva solutions. The certification process, carried by EMC and an independent third-party organization, thoroughly assesses solutions for functional completeness, performance/scalability, security, deployability, supportability and interoperability.
5/16/2012 12:31:16 PM
Skype Wants to Connect One Million Classrooms Worldwide
Skype in the Classroom has just joined forces with Penguin Group, Save the Children, the New York Philharmonic, Peace One Day and the Science Museum London to deliver access to expert speakers as well as access to educational content via video calling. Their goal, according to Skype Division president, Tony Bates, is to connect one million classrooms globally.
5/16/2012 12:27:39 PM
Broadband Solutions Coming to Rural Communities
If you're one who lives on the outskirts of town or in a sparsely populated area, chances are you know the frustration of not being able to access high speed Internet. And if you do, you probably pay a pretty penny for it. Recent news from the FCC regarding broadband solutions will give many residents living in the Western side of the country something to celebrate.
5/16/2012 12:26:20 PM
Telx Expands Cloud Service Offerings
Telx provides a cloud-neutral, secure, highly redundant and reliable data center environment to its customers. Using cloud computing, storage or applications, enterprises can launch new services without interrupting normal service or incurring the expense of hardware upgrades.
5/16/2012 12:21:16 PM
Callis Communications Announced as Finalist for Two 2012 American Business Awards
The American Business Awards have announced finalists for the 2012 awards. Callis Communications is in the running for Company of the Year, and Dean Parker, CEO of Callis Communications, could potentially be the next Executive of the Year.
5/16/2012 12:20:36 PM
Sidera Networks Extends Xtreme Ultra Low Latency Network
Sidera Networks recently announced the availability of low latency connectivity from the New York Metro market to Toronto, Canada and London, England. Sidera's high capacity, high availability Xtreme Ultra-Low Latency Network provides the lowest latency paths between locations, and offers resiliency with at least two different paths into sites. The network is supported by SLAs that offer specific latency.
5/16/2012 12:17:37 PM
Stratus Receives NorthFace ScoreBoard Award
In 2000, Omega established The NorthFace ScoreBoard Award program, the first program of its type in the service industry to identify companies who not only provide excellent service to their customers, but who also center their very existence on a deep commitment to being customer centric. Other companies have since introduced similar customer satisfaction recognition programs, but none are based completely on customer ratings.
5/16/2012 12:15:54 PM
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