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But first, what is gamification? There are many definitions, but for purposes of this article, gamification is the immediate reward of being allowed to play a five second online game of chance in return for the accomplishment of a specific goal. I need to emphasize that the goal must be specific and measurable. For example, average handle time, attendance, customer resolution, wellness and etc.
8/21/2014 6:56:00 AM
While Social Media can help with lead management, prospecting, research, list-making and many other aspects of sales, it's no substitute for tried-and true methods.
8/21/2014 6:00:00 AM
Rates by which telecommunications providers sell high-capacity voice and data connections to businesses are about to come under review.
8/21/2014 6:00:00 AM
With hurricane season well underway and winter not all that far off (it'll be Labor Day a week from Monday, FYI), companies need to be sure they always have an updated disaster recovery plan in place. While data may be secured in remote, duplicate locations, not everyone has given thought to communications. And that's where VoIP comes in.
8/21/2014 6:00:00 AM
Ever since the recording by an angry Comcast customer of his less-than-wonderful attempt to just cancel his cable service went viral a few weeks ago, the Internet has been flooded with similar recordings.
8/21/2014 6:00:00 AM
With all the hype surrounding cloud computing, it's no wonder businesses of all sizes are lining up to take advantage of its ability to help out when it comes to backing up and failover protection.
8/20/2014 6:12:59 PM
Broadvoice, a provider of VoIP for business and residential customers in the U.S. and Canada, recently opted for Radware's Attack Mitigation System, powered by DefensePro.
8/20/2014 5:35:36 PM
A recent study shows that PCI extensions for instrumentation (PXI) can lower testing costs within various industries but that some business customers are still finding it hard to switch from legacy testing methods.
8/20/2014 5:28:39 PM
An archiving workflow solutions company has announced that its newest client, a post-production video services company, will be able to benefit from its Web-based interface, archiving, and data search capabilities.
8/20/2014 5:19:21 PM
The strain caused by an explosion of wireless data traffic in the Chicago area may be eased as a local broadband provider plans to use its fiber-optic network to increase the capacity of approximately 2,000 wireless towers.
8/20/2014 5:13:50 PM
Cellcom Israel looks to improve contact center experiences in line with Israeli Ministry of Communications (MOC)concerns.
8/20/2014 4:49:26 PM
Businesses seeking to build their own secure, scalable private cloud storage service can now leverage PROMISE Technology Inc.'s FileCruiser.
8/20/2014 4:40:33 PM
Many businesses today rely on VoIP with its ability to provide inexpensive phone services over a dedicated high-speed broadband connection; this is a solution that provides companies with high quality voice services and features.
8/20/2014 4:33:22 PM
Australian service provider Telstra is expanding the reach of its CaaS service globally.
8/20/2014 4:32:22 PM
As a small business owner and a media producer, I often am flush with ideas and heavy with work. With the need to get things done in a hurry, sometimes I will develop a solution or put together a product without really consulting other experts or colleagues. Everything seems fine until I roll out the results of my efforts and discover that I've failed to consider something essential, or my creative idea was not so creative after all.
8/20/2014 4:31:39 PM
Silver Spring Networks, a networking platform and solutions provider for smart energy networks in Australia, is showcasing the benefits of smart streetlights using LEDs and a connected network.
8/20/2014 4:24:36 PM
Enterprise software support services firm Rimini Street wins three Stevie Awards for outstanding customer experiences.
8/20/2014 4:21:06 PM
Cincinnati Bell is expanding its gigabit Internet service, hoping to reach approximately 60-70 percent of customers in the region over the next two years.
8/20/2014 4:18:11 PM
Call recording is a common practice undertaken by companies, usually for their own internal statistics and to provide better training for its employees.
8/20/2014 4:10:34 PM
Avaya partnership extends Avaya UC and contact center capabiliteis across Europe.
8/20/2014 4:07:38 PM
With the abundance of bandwidth that many countries around the world have, we're all looking for better ways to communicate that we may have not have been able to afford in the past.
8/20/2014 4:04:07 PM
Proven benefits from collaboration drive the demand for new ways to connect across miles. For many organizations, requiring that participants come into the office isn't an option and instead turn to conference call services to ensure these meetings take place. In New York City in particular, demand has grown to the point that Conference Rental needed to open a satellite office.
8/20/2014 3:58:38 PM
CallTrackingMetrics' new keyword spotting heps advertisers better manage inbound calls coming from campaigns.
8/20/2014 3:58:19 PM
Honored for exceptional innovation, RingCentral has been awarded a 2014 INTERNET TELEPHONY TMC Labs Innovation Award for its RingCentral Meetings product.
8/20/2014 3:54:13 PM
Don't forget to backup was something IT staff liked blurting out as they crisscrossed workstations to and fro from their office. With automatic backup solutions, those words are mentioned with less frequency, but it is still very necessary, even though the vast majority of organizations have multiple redundant systems in place.
8/20/2014 3:43:00 PM
It's also a terrific option for those who need extra capacity but only at certain times of the year, like retail operations do during various holidays. The SBC SWe and the rest of Sonus' line can help provide that little extra push where it's most needed, and without having to put out a massive capital expenditure to expand capacity permanently. Sonus' vice president and general manager for SBC business, David Tipping, offered up some commentary around the device, saying The Sonus SBC SWe represents Sonus' continued commitment to helping businesses communicate smarter, faster and more collaboratively, specifically by providing the security features, session control and interworking services.
8/20/2014 3:38:46 PM
The headphones plug in directly to a smartphone and it also powers the biometric monitoring capabilities of the unit without additional power source. It is IPX4 rated for protection against sweat and water, ensuring the headphones will continue operating as long as you don't go swimming in them. An IP rating is the ingress protection of the equipment, and the number signifies the degree of protection it offers. An IPX4 product is protected against splashing water from any angle.
8/20/2014 3:36:40 PM
When the Wall Street Journal asked several tech industry experts, what is the number one technology issue facing companies today, the president and CEO of Siemens USA, Eric Spiegel pointed out security. He said, There is no silver bullet or one product that will solve today's cyber security issues, therefore a defense in depth approach and/or process is needed to provide further protection.
8/20/2014 3:36:32 PM
Kelly Bachman, spokeswoman for the Delaware governor's office, offered up a statement explaining how the law could work, noting that it's largely a matter of what jurisdiction governs the will in question, not where the decedent actually lived.
8/20/2014 3:34:28 PM
When 4G LTE was announced, smartphone owners around the world rejoiced at the thought of not having to wait for the buffering loading wheel of doom to watch their favorite videos. This of course didn't mean everyone would have access to the technology, and depending what corner of the globe you call home, you might have to wait sometime before you can say goodbye to that dreaded wheel. According to one recent report, the global growth of LTE is progressing, but the North American market still holds the lion share of the deployments taking place.
8/20/2014 3:31:45 PM
Thinking Phone Networks, a provider of unified communications as a service (UCaaS), has acquired managed unified communications (UC) provider Whaleback Managed Services.
8/20/2014 3:29:13 PM
D-Link's new high power, 802.11ac unified wireless access point called, DWL-8610AP, is currently available through D-Link's vast network of channel partners, including value-added resellers, distributors and online retailers.
8/20/2014 3:28:58 PM
MediaPlatform, an enterprise video platform with on-demand streaming and live rich media webcasting capabilities, has recently announced the release of its new integration for enterprise social network Jive.
8/20/2014 3:25:23 PM
To stay relevant, businesses must be in a constant state of flux to grow with the times, and as this pertains to sales and lead generation, it's a similar game.
8/20/2014 3:25:11 PM
Until a couple of weeks ago, Dan Hesse was the CEO at Sprint. He took over the position in late 2007 and it seems that Hesse has left quite a legacy. When he arrived, the nation's third largest wireless carrier was reeling from a disastrous merger with Nextel. The company was very much in need of a turnaround strategy. Hesse was supposed to be the catalyst, unfortunately, it turns out that he's leaving it more or less the way he found it.
8/20/2014 3:20:40 PM
PCC Technology Group, LLC, a global provider of technology solutions in the government and energy sectors and Yobe Inc., a New York-based company that develops artificial intelligence powered algorithmic software, have formed a joint venture to bring voice biometric authentication solutions to the government and utility sectors.
8/20/2014 3:20:15 PM
Making a significant step in extending IT Management reach, Xangati, has unveiled an update to its management platform with the release of Xangati Product Suite XSR12. The new software suite delivers industry-leading, real-time, high fidelity visibility and rapid triage for the entire client, desktop, compute, networking and storage infrastructure.
8/20/2014 3:19:37 PM
A raven flew into an Alaskan electrical substation, which caused arcing, thus leading to opened breakers and a subsequent outage lasting about an hour.
8/20/2014 3:17:40 PM
According to industry-watchers, Brazil has enormous market potential for smart metering solutions. The Brazilian government, focused in reducing power outage and improving the integration of renewable energy generation into the system, is keen on upgrading their legacy electrical grid. The government also believes that investments in a smart grid system would help prevent power theft, which is rampant across the country.
8/20/2014 3:16:07 PM
Interestingly, hosted unified communications solutions are likely to overtake their on premise siblings in popularity. The reasons are obvious: the installation and maintenance costs associated with hosted solutions are lot cheaper than the premise-based UC solutions.
8/20/2014 3:13:37 PM
At the risk of seeming repetitive, coming of our ITEXPO event in Las Vegas I got first hand reaffirmation from vendors and end users alike that not only has Unified Communications (UC) matured to the point where its deliverable meet its promises, but that for enterprises of any size having a robust UC environment has moved from nicety to necessity. In what I have called The Age of Acceleration-where the only constants are change and the speed at which it is increasing-having real-time collaboration tools that are interoperable across the enterprise and around the world are table stakes for success going forward.
8/20/2014 3:06:49 PM
FotoNotes, a major player in mobile solutions for real estate, and ControlCam, a business focused on delivering aerial imaging and GIS solutions, have entered into a partnership to deliver mobile solutions for field appraisers and management.
8/20/2014 3:04:30 PM
The city of Fayetteville, N.C. could be in the running to receive a call center from an unnamed company, according to the Fayetteville Observer.
8/20/2014 2:58:47 PM
The increasing recognition of the need for efficiency with lower costs within an organization is an influence that's helping to drive the acceptance of VoIP pretty much everywhere.
8/20/2014 2:57:30 PM
Betdigital has announced that it is offering several of its gambling games through digital content and gaming marketplace Odobo.
8/20/2014 2:54:21 PM
Despite all the good that VoIP brings, dialing 911 using IP is still a topic that not everyone understands.
8/20/2014 2:51:48 PM
Multiple products and services were interrupted yesterday when Microsoft's Azure cloud computing platform experienced outages and technical difficulties. The problems began close to 2 p.m. ET and affected about 10 services at its peak, including Cloud Services, Virtual Machines and Websites. Described as intermittent connectivity issues, the outages affected Azure services deployed in the southern Brazil region, an issue Microsoft described as a partial service interruption related to network infrastructure.
8/20/2014 2:49:14 PM
The solution scales from 1 to 1000 simultaneous sessions, and it supports a pooled license model that allows sharing of session capacity across multiple QFlex appliances or software instances.
8/20/2014 2:46:36 PM
While the interactions between contact centers and the customers they serve should be harmonious and symbiotic, these days, it feels more like a war sometimes. With Comcast still licking its wounds from several cringe-worthy, notorious and much-circulated-on-social-media missteps, customers are reading and listening to news of these incidents, and they are beginning to view all customer support with suspicion.
8/20/2014 2:45:30 PM
It's hard not to search the Internet without coming up with a list of reasons to switch to VoIP; with its many benefits, it's an attractive option that many businesses have switched over to.
8/20/2014 2:45:14 PM
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