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The way we video conference is about to change dramatically thanks to TrueConf and NVIDIA. This week, TrueConf announced the release of a 4K, high-definition video conferencing solution, with the help of NVIDIA. Meetings are accessible via the NVIDIA SHIELD consoles equipped with 256-core graphics.
1/18/2018 6:19:51 PM
Centile announced Pure Cloud Solutions (PCS) selected the cloud PBX provider as its primary vendor for the delivery of unified communications solutions in the United Kingdom. Now, PCS partners gain access to Centile's end-to-end cloud-based suite of communication and collaboration offerings.
1/18/2018 5:22:44 PM
Centile announced Pure Cloud Solutions (PCS) selected the cloud PBX provider as its primary vendor for the delivery of unified communications solutions in the United Kingdom. Now, PCS partners gain access to Centile's end-to-end cloud-based suite of communication and collaboration offerings.
1/18/2018 5:19:44 PM
SMS is a popular engagement and collaboration tool, serving both customer service and in house teams. This week, NICE inContact announced the integration of Textel's SMS application into CXOone. The new integration allows for firms to truly embrace an omnichannel approach to customer service.
1/18/2018 4:50:27 PM
2017 brought many valuable lessons for IP-based communication providers, but I would argue one of the most important takeaways was that voice and messaging services are increasingly becoming a must-have business features to optimize the customer experience.
1/18/2018 4:43:26 PM
QA programs let's you know what's really going on. They help you measure what's important to your business. They show to what extent employees - like contact center agents - are doing what they're supposed to do and at what rate. And it reveals how that's contributing to your organization.
1/18/2018 4:21:34 PM
IBM says AI-powered chat bots and conversational agents can answer up to 80 percent of contact center inquiries. That frees up human agents to address more complex queries.
1/18/2018 3:51:09 PM
New technologies are shaping the world around us, and small businesses have a tremendous opportunity to capitalize on these advancements. This is especially true with customer relationship management, an area that businesses were smart to pay attention to 30 years ago and can no longer afford to ignore in today's competitive environment.
1/18/2018 3:34:50 PM
As technology plays a larger role in every part of the restaurant industry, consumers will see a growing shift toward automation.
1/18/2018 3:28:24 PM
Brazilian company. TW Solutions Telecom, is talking about its recent investments in new telephony technology. The company has implemented a solution it calls Digital PA. That's a multichannel call center solution for billing, customer service, operations, and satisfaction surveys.
1/18/2018 3:12:10 PM
Chances are excellent you're impacted by Meltdown and Spectre in some way. But if you're a Patton Electronics customer, there is some good news. Patton's operating systems are not vulnerable to Spectre and Meltdown. Here's why.
1/18/2018 3:05:31 PM
It is widely recognized that the right strategies and solutions bring efficiency and sophistication to customer services, boost customer engagement (and, therefore, loyalty), and ultimately drive company revenues.
1/18/2018 2:56:18 PM
Digital advertising has exploded in recent years, with the latest eMarketer data forecasting $83 billion in revenue this year and continued growth on the horizon. According to the eMarketer report, digital comprised more than 36 percent total media ad spend in 2016.
1/18/2018 2:40:11 PM
New Reference Configuration to Automate and Manage Enterprise Applications Running Kubernetes at Cloud Scale
1/18/2018 2:07:32 PM
The Meta 2 Development Kit combined with powerful Dell Precision technology is designed to make AR innovation more accessible for businesses
1/18/2018 1:48:29 PM
Honeywell Outcome Based Service for Mechanical Systems applies IoT connectivity and service engineer knowledge to mechanical systems
1/18/2018 1:37:05 PM
Continuation of 40 percent-plus growth rate, new clients and investors, expansion of product offerings heighten expectations for 2018
1/18/2018 1:26:51 PM
Millennials may be considered young today, but they are poised to comprise about 75 percent of the workforce by 2025, and - increasingly - they're knocking on doors looking for careers to help pay for the latest gadgets, their homes, and their livelihoods.
1/18/2018 1:24:27 PM
It's hard to overstate the importance of consistently producing accurate sales forecasts. By definition, forecasts are about the future, and in a very real sense, a company's prospects for the future are its heartbeat.
1/18/2018 1:19:02 PM
Instant messaging touts a history of more than 50 years, while today it is a key component in business communications, serving our real-time digital era well.
1/18/2018 11:57:42 AM
Company to showcase SORBA IIoT January 22-25, 2018 at Internet of things technology event
1/18/2018 11:43:10 AM
1/18/2018 10:24:00 AM
One of the biggest challenges for 5G and last mile 10 Gig deployments is not raw data speeds, but middle mile and core networks. The wireless industry is talking up tens of gigabits for 5G, but what feeds the cell sites and neighborhoods?
1/17/2018 5:14:38 PM
Today, Nokia announced that Telia Company selected the Nokia cloud-native packet core solution to improve mobile broadband and manage mobile network data demand. In addition, Telia required a scalable platform for its Next Generation Core, and Nokia's AirGile is able to deliver that and then some. Unleashing a full cloud architecture.
1/17/2018 5:06:00 PM
We spoke to Andy Shively, Special Assistant City Manager, City of Kansas City, Missouri, who will be a featured speaker at the Smart City Event, next week in Orlando, Florida.
1/17/2018 3:53:14 PM
This week, SD-WAN Expo Gold Sponsor Bigleaf Networks announced a successful round of funding with an influx of $4.9 million coming from GoAhead Ventures, Seattle Angel Fund, Oregon Angel Fund and Portland Seed Fund.
1/17/2018 3:44:27 PM
We spoke to Russ Sharer, VP, Global Marketing and Business Development, Fulham Co., Inc., who will be a featured speaker at next week's IoT Evolution Expo.
1/17/2018 3:22:48 PM
We spoke to Nina Tucker, Co-Founder, Twin Oaks Computing, who will be a featured speaker at the Industrial IoT Conference
1/17/2018 3:10:24 PM
Scammers are messing with Caller ID to make it look like their calls are coming from legitimate locations. That's opening the door to fraud. Here's what governments are doing about it.
1/17/2018 3:00:25 PM
Recently, Unitymedia turned to Ciena to alleviate stress in its data center stemming from HD video, cloud computing and network virtualization as well as other high-bandwidth services. The answer: Ciena's WaveLogic AI coherent solution.
1/17/2018 2:30:56 PM
Using forecasting software can help you create the perfect balance of supply and demand in your call center. That way you'll be able to set schedules based on past experiences and other relevant parameters. And the latest and greatest scheduling software can give you the flexibility to let agents have a say in their own schedules and even make changes to those schedules - like swapping a shift with a coworker - when needed.
1/17/2018 2:21:11 PM
SD-WAN creates an overlay atop businesses' wide area network connections. Businesses can opt to deploy SD-WAN themselves, work with an MSP, or do a little of both. Here's what to consider as you decide which model suits you best.
1/17/2018 1:59:21 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down with Colin Parris, VP, Software Research, Global Research Center, GE, to talk about the Digital Twin and transforming Edge Computing operations.
1/17/2018 1:48:43 PM
The Chinese Government now requires Chinese ISPs to block TCP ports 80, 443, and 8080. Those that want to access those TCP, HTTPS, and HTTP ports need to register or apply to re-open the ports through their ISP.
1/17/2018 1:48:31 PM
The proliferation of the smartphone and the app, the rise of the cloud, and the arrival of the digital disruptor have led companies of all stripes to launch digital transformation efforts.
1/17/2018 1:32:19 PM
Today, Windstream announced a recent deployment with Sunpack, Inc. where it was able to address data bandwidth and communications issues, and support an internal IT team composed of one staff member.
1/17/2018 12:52:40 PM
The world's most trusted managed compliant hosting provider supports the leading internet of things.
1/17/2018 12:02:25 PM
Jacada announced it garnered an investment of $4.5 million from investors such as Israel Growth Partners (IGP), a Private Equity investment firm as well as other current shareholders. The company's primary focus is on creating solutions to automate customer service communications, shrinking contact center cost while enhancing customer service.
1/17/2018 11:50:51 AM
Speaking with Bloomberg News, Cheng explained the release is dependent upon availability of fifth-generation networks and chipset supply. Said chipsets will be sold by Qualcomm to allow speedy and efficient wireless connections. Cheng's focus is the 5G smartphones, and when asked about expanding to tablets and 5G for homes, while he is not dismissing it, timing is yet to be determined.
1/17/2018 11:41:03 AM
2018 may very well be the year of digital transformation (DX), as companies commit to making sure digital technology is driving efficiencies at every level. Chief Information Officers (CIO)s and other decision makers should take a hard look at the humble map - a digital powerhouse of data and media - as a fundamental element in digital transformation at the enterprise level.
1/17/2018 10:21:54 AM
We've said it before, and we'll say it again: 5G will create new opportunities due to its ability to support ultra-low latency applications and its big bandwidth.
1/16/2018 6:17:19 PM
1 plex announced a new Tech4Teams website, created specifically to display new, innovative collaboration products and solutions. The new site includes a featured UC store as well as a blog and an About us section to better understand the concept behind Tech4Teams.
1/16/2018 6:13:11 PM
The U.S. needs to make new spectrum available for 5G, FCC Commissioner Jessica Rosenworcel opines in this recent TechCrunch guest column.
1/16/2018 5:20:54 PM
This week, Alibaba rolled out an official English-language version of DingTalk, its enterprise collaboration and chat application. Touting more than five million users in China, the newly released DingTalk is now available in Malaysia and India taking aim at firms of all sizes in its new market.
1/16/2018 5:15:20 PM
IoT Evolution Expo, which will take place next week, has put a focus on making sure it increases the number of women speaking at the event.
1/16/2018 4:58:46 PM
Virtual Reality (VR) has been slowly creeping into the mainstream lexicon as its prevalence is becoming more apparent.
1/16/2018 4:20:01 PM
Until recently, senior at-home healthcare solutions consisted of monitored fall-detection alert systems or healthcare workers taking care of seniors at home. There just wasn't much else available.
1/16/2018 4:12:17 PM
The Internet of Things (IoT) requires a very broad set of skills, and no one person can have all these skills at once, so be ready to collaborate with others.
1/16/2018 4:08:04 PM
With the rise of digital professional communities making it easier than ever for small businesses and entrepreneurs to gain access to resources and funding, the business world has changed for the better.
1/16/2018 3:58:49 PM
The IoT Evolution Expo is coming up fast, and we interviewed our speakers to get a bit of a preview of what to expect from the conferences.
1/16/2018 3:53:08 PM
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