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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Radware, a global leader of application delivery and application security solutions, commissioned NeuroStrata for a research study to support and augment development of a new image format and determine how rendering can affect user experience. The proprietary format, called PerfectImage (PI), is a lossy image carefully degraded using a DCIM (Digital Camera Images) human vision algorithm. The resulting file size is substantially reduced with only a 5 percent loss in quality.
9/18/2014 11:18:00 AM
Instart Logic, provider of a cloud-based service for web publishers that dramatically improves Web user experience even over mobile and Wi-Fi networks, has recently announced a new $100 million Performance Upgrade Program for Akamai Customers.
9/18/2014 11:14:25 AM
Many companies today face a quandary when it comes to customer support. They are expected to offer robust, multichannel customer support in order to please customers. At the same time, no one is offering them huge budget increases to hire more agents or teams.
9/18/2014 11:00:38 AM
While text messaging is an incredibly useful technology, it's also one of those that can become a nuisance fairly quickly. Sometimes the tech makes something that is a nuisance to something quite a bit more sinister and even costly. The New Jersey state government is trying to make sure people and companies cannot harass, personally or commercially, through text message without the recipients' OK.
9/18/2014 10:56:32 AM
Most people assume that when they put their number on various Do-Not-Call lists, they are making sure they will never be bothered by those whose sole intention is to place bothersome or even harassing sales calls. The fact of the matter is, there are entire companies who exist solely to try and take advantage of small loopholes that allow them to call you, even if you've gone through all the right steps to get on the Do-Not-Call lists. One such company, Thrift Magic paid a hefty price for their repeated attempts to get around these lists.
9/18/2014 10:48:51 AM
One particular sector of the business world that is surprisingly short on technology is the real estate market. The use and development of new technology is slowly speeding up but the areas that see the most improvement are customer service and websites and services that deal with listings. Cozy is one company that is working to bring more technology to the field rather quickly. One way Cozy is helping the real estate community is by making its core rent collection, rental application and tenant screening tools absolutely free.
9/18/2014 10:45:46 AM
Communications provider AT&T has announced that it will migrate Shell employees to a new unified communications platform over the next five years.
9/18/2014 10:43:20 AM
Founded in 2013 by tech veterans from Silicon Valley, TrueAccord is a first-of-its-kind tech platform that seeks to transform the debt recovery system through automation, behavioral analytics and a human approach. The company's automated debt recovery platform helps to bridge the gap created between creditor and debtor by illustrating the behavioral patterns of those in debt and how to deal with them in the best way that results in recovering outstanding payments. Now, the company has announced that it has closed over $5 Million in Series A funding to help develop the company.
9/18/2014 10:41:41 AM
Small businesses are always looking for a competitive edge as the big guys invade their territory, and these days, that edge can often be found through technology. Phone systems are one of the most basic ways a company can provide great levels of customer service, and often times smaller businesses believe they are limited in what they can afford and maintain.
9/18/2014 10:39:46 AM
The mass migration by individuals and organizations to the cloud is responsible for the growth of data centers around the world. These facilities require technology that ensures they'll be up and running 24 hours a day with low failure rates, therefore every component must be of the highest quality to make this possible. Juniper Networks, provider of routing, switching, security and software technology for networks, announced BroadSoft has deployed its routing, switching and security products, as well as Juniper Networks Support for its BroadCloud platform.
9/18/2014 10:36:25 AM
A recent market report indicates that the rich communications services market is poised to continue to grow through the year 2019. Despite challenges from over-the-top (OTT) service providers, analytics predict that it will reach a global worth of $5,749.6 million in five years -- up from $596.3 million in 2013 -- and that major players in the market will continue to be the driving force behind its success.
9/18/2014 10:35:18 AM
As more organizations migrate to the cloud, it is essential to ensure the solutions they use on this platform are performing to the specifications the service provider promised. Because the infrastructure is not on-premises, it is difficult to ascertain the exact numbers. This is a very important point for companies that provide real-time services for their customers, and Exoprise, provider of application performance management and monitoring solutions for business cloud applications and services, now provides a new solution for monitoring Software as a Service (SaaS) and Infrastructure as a Service (IaaS) applications from monitoring points managed by the company.
9/18/2014 10:32:42 AM
Edgewater Networks has spent over a decade providing large enterprises and major mobile and cable operators with managed communications platforms capable of delivering IP-based voice, video and data services. The company has made several new innovations recently in the enterprise session border controller industry, including the EdgeProtect 4550 unified communications platform and the EdgeProtect 7000 Series video teleconferencing line of devices. Now these devices are available through Princeton Ltd, following the September 16th official announcement that Princeton is now an authorized distributor.
9/18/2014 10:29:20 AM
It appears that the age of traditional landline telephony may be coming to an end, as several homes and businesses around the nation are making the switch to Voice over Internet Protocol (VoIP) telephony for faster, cheaper and more reliable service. In fact, VoIP has become so popular that even the Californian Secretary of State's Office is in the process of installing IP phone services in its facilities, due to the fact that they are faster, more affordable and even more secure than traditional landline phone networks are.
9/18/2014 10:24:46 AM
Many companies are beginning to discover the value of putting technology to work in terms of hiring employees. As conference call services improve, more jobs can be done from just about anywhere in the world, and in the process, the business that puts telecommuting strategies to work can save substantial amounts on facilities costs and similar overhead. However, there are risks to consider when it comes to bringing in an employee whose face has never been seen outside of a picture, and that means some things need to be considered when it comes to just who-and how-to hire new employees.
9/18/2014 10:17:58 AM
Updating official software is not only expensive, but it's a hassle too. For software and firmware developers making this process as simple as possible is key, yet difficult. With the upcoming Internet of Things, where more devices than ever are expected to connect to and use the Internet for improved service, this inconvenience has the potential to evolve into a nightmare of updates and re-installations.
9/18/2014 10:11:26 AM
Although a thermostat is an important component in the home, the vast majority of people probably didn't pay much attention to them until the acquisition of Nest by Google for $3.2 billion earlier this year. Now people outside of HVAC are taking interest in this small but valuable tool as it becomes part of the growing number of devices making the home they live in smarter. Even though Nest has received the lion's share of the headlines, there are other companies that make smart thermostats. A Canadian company called ecobee has been making connected thermostats since 2007, and its latest model, the ecobee3, delivers on the hardware, application and looks department.
9/18/2014 10:07:01 AM
Other new features include a consumer-to-agent chat app that works from mobile or web devices. This provides agents with a variety of ways to respond, record and manage multiple chat interactions. The Five9 Mobile app also offers mobile customer care using IVR scripts to deploy on multiple touch points. Customers have the option of selecting email, chat or callback as a way to connect to agents or otherwise ask questions and offer feedback.
9/18/2014 10:06:07 AM
Businesses use many different marketing, promotional, loyalty and rewards campaigns to get customers to walk into their doors or visit their website. To this day it is very difficult to get an accurate metric on billboard, print, radio and TV campaigns, which in all actuality it means companies are basically hoping for the best. However, the Internet, social media and big data analytics is making it possible for companies to get accurate results on the effectiveness of any campaign conducted on digital platforms.
9/18/2014 10:02:58 AM
It is true that we saw a variety of new features last year when Apple launched iOS 7. A majority of those upgrades and features had to do with the functionality of the device. Last week Apple officially introduced the iPhone 6 and 6 Plus, which included the newest operating system, iOS 8. According to Apple, iOS 8 is the biggest release for developers since the introduction of the App Store.
9/18/2014 9:58:29 AM
While NFC technology has quite a large bit of potential, it doesn't appear Apple is willing to allow the tech to find that potential just yet. After the Cupertino-based company announced the Apple Pay service as part of the iPhone 6 and iPhone 6 Plus features, people started dreaming about all the ways they could take advantage of the iOS NFC. It turns out, at least for now, the only way people will be able to use the tech is by paying for their purchases, at least in the beginning.
9/18/2014 9:50:49 AM
Apple really isn't used to losing the gadget wars. One market it has had a hard time capturing is the over-the-top (OTT) market. In this particular battle, it is Roku that seems to be coming out on top. In fact, the smaller and lesser-known company when it comes to casual gadget-philes just hit a rather impressive milestone. The company has now sold more than 10 million of its streaming players since the device first launched in 2008.
9/18/2014 9:43:11 AM
Social media and mobility projects steal all the news, but even older technologies such as fax are evolving and giving organizations improved efficiency.
9/18/2014 9:39:00 AM
Working at home can be a tricky; you must master the art of discipline and self control to keep yourself focused throughout the day. While there is no denying that working at home has its perks, like setting your own hours and avoiding office politics, there are a few things every home worker needs to take into consideration. From staying connected through conference call services or making the perfect workspace, here are five tips for how to be your most productive self when working from home.
9/18/2014 9:35:51 AM
There's a lot of talk about leads in terms of garnering sales, but without lead qualification, the whole process is kind of moot.
9/18/2014 9:32:55 AM
It's not the ice bucket challenge, but an OTT Gatorade bath might raise awareness among cable TV providers to imminent problems, as costs continue to soar and while profit margins reach five-year highs powered by gains in broadband services (not TV).
9/18/2014 9:25:42 AM
Residents of Calgary, Canada recently experienced a freak summer snowstorm, which left the city full of downed trees, blocked roads, and widespread power outages.
9/18/2014 9:21:17 AM
Finally, a paramount piece to the puzzle is advocacy. By identifying who one's most active users are, and seeing who is gaining the high value from your offerings, it creates the opportunity for walking, talking advertisements. Communities of users can be developed to create best practices, and by fostering these relationships the door is left wide open for a very profitable long-term partnership. Referrals earn these advocates entrance in a loyalty program. To measure levels of advocacy, the metrics employed are percentage of reference-able customers, positive/negative or neutral sentiment and a customer's net promoter score (NPS).
9/18/2014 9:21:15 AM
When it comes to the call center world, the growing trend for the market is for companies to return to the United States. Xerox is just one of the companies moving its call center operations back to the U.S.
9/18/2014 9:07:50 AM
Jeff Bezos first created an e-commerce empire in Now he's building the newest U.S. rocket engine in partnership with the aerospace elite without any taxpayer dollars. It sounds like an amazing fairy tale, but it's true.
9/18/2014 9:02:35 AM
It makes it easy to identify usage exceptions such as high usage users, zero usage users, users with multiple devices, high text messaging without a plan, high international roaming without a plan and other spending issues, and delivers visibility both to managers and users on their mobile usage and their teams' usage.
9/18/2014 8:42:46 AM
Social media is now at the center of the relationship between businesses and their customers. This encompasses marketing and brand management, but it also includes customer service; consumers are increasingly reaching out to businesses via social channels when they have an issue or question. Handling this part of the social media conversation requires more than just the marketing department-it requires customer support, too.
9/18/2014 8:36:00 AM
The buzz around big data emphasizes the massive amount of information floating around. The real question is: how can companies harness big data to beat the competition and reach business goals?
9/18/2014 6:52:00 AM
In case you missed it, and it is difficult to imagine that you did, Apple had a coming out party a few days ago for its wearable device Apple Watch, the new iPhone 6 in two flavors, a near-field communications (NFC) wireless payment system that-thanks to a growing ecosystem of partners-is supposed to jumpstart finally the mobile payments market called Apple Pay, and some other goodies. I thought since today is the iOS 8 availability date, and that there is going to be a bit of a wait for those new iPhones and Apple Watch, there should be a free playlist included that is appropriate for the device-especially given that the new wearable will be able to play music.
9/18/2014 6:00:00 AM
A provider of communication and collaboration services announced this week that it has expanded its product offerings to work with a major player in the markets of email, document preparation, and other office essentials.
9/18/2014 6:00:00 AM
BRS Labs, the company behind the incredible AISight platform, plans to showcase how its artificial intelligence technology can be utilized to improve safety and security in public schools.
9/18/2014 6:00:00 AM
Any company working with a CRM solution understands its shortcomings. In 2006, Revegy was founded to solve the most popular complaint, to make a business solution operational for sales and assist sales in executing best practices. Revegy's approach is simple: Do with the customer, not to them.
9/18/2014 6:00:00 AM
Imagine what the power of knowing the future could do for a business or nonprofit organization. The truth is, with data analysis tools some form of fortune-telling does in fact exist, but just as reaching an oracle often required grueling trials and sacrifices, many data analysis tools are inaccessible to those without the knowledge and time. IBM is looking to bring these powerful tools down to earth for everyone that wants to use them, announcing on September 16 its new service Watson Analytics.
9/18/2014 6:00:00 AM
Thailand's Symphony Communication is well known as a national telecommunications infrastructure provider in the region. Recently, the firm selected Alcatel-Lucent's Agile Optical Networking portfolio to increase network speed, capacity and support its ultra-broadband services.
9/17/2014 5:56:02 PM
Ericsson is a major player in communications technology and services. Recently, the firm unveiled its new end-to-end cloud-based platform, Ericsson MediaFirst, which will be generally available in Q2 2015. Offered as a software as a service, the platform recognizes Ericsson's vision for the future of cloud-driven TV experiences where TV is on any device and the experience evolves with the consumer.
9/17/2014 5:50:37 PM
Many small business owners have discovered the profit potential of being a VoIP reseller and selling VoIP phone systems from wholesale VoIP service providers. The market for VoIP services is growing by leaps and bounds as businesses of all types are moving from traditional business phone systems to IP-based phone solutions.
9/17/2014 5:47:18 PM
Servicing robotics used by international clients can be a costly venture under typical circumstances. A failed hard drive or a tweak to the robot's code can potentially require having a company technician fly across the world to perform what amounts to a 10-minute repair or upgrade.
9/17/2014 5:45:07 PM
Mobile real estate listings are great if you're selling or buying a house, but you'll still want to protect your privacy from spammers and other people whose intentions are less than honorable. That's what the Indian startup Zamoona is attempting to do with a new feature that the company has just announced, called InstaCall.
9/17/2014 5:30:43 PM
Recent news emanating from Georgia's Henry County indicates that a global payments company will soon create a new call center in the city of McDonough and, with that new center, will create up to 450 jobs.
9/17/2014 5:16:18 PM
One major development in the field of HTML5 of late is the growth of the app-refactoring platform, tools that can allow the changing of small parts of applications to improve the code beneath without actually changing how the app itself behaves. While there have been several such platforms to emerge in recent days, one more has emerged from Reddo Mobility, formerly known as Gizmox. This newest platform, simply called Reddo, offers up some great new options for those looking for the right tools to engage in app-refactoring.
9/17/2014 5:13:28 PM
Web-based real time communications (WebRTC) has held the attention of many users with its arrival for some time now, and not without reason. After all, this is a service that's promised to change the way we do business on several fronts, from customer service to human resources to internal communications and beyond. Now, BigMarker-which only recently went to a beta release-offered up a new update that will bolster its capacities, and reports suggest that this may only be the beginning.
9/17/2014 5:08:43 PM
Cisco and Telefonica will be working together at the carrier's R&D facilities in Spain to test multivendor interoperability and various use cases of solutions involving the combination of converged IP, optical networks, and software-defined networking. Telefonica's goal for this effort is to find ways to lower its costs, make scaling more efficient, and streamline its network architecture.
9/17/2014 4:50:46 PM
NASA today announced that it is awarding contracts to Boeing and SpaceX to transport astronauts to the International Space Station (ISS). The two contracts, with a total potential value of $6.8 billion, each include a 2017 test flight with a NASA onboard to the space station and anywhere from two to six missions transporting four crew and cargo during regular operations.
9/17/2014 4:27:44 PM
NASA today announced that it is awarding contracts to Boeing and SpaceX to transport astronauts to the International Space Station (ISS). The two contracts, with a total potential value of $6.8 billion, each include a 2017 test flight with a NASA onboard to the space station and anywhere from two to six missions transporting four crew and cargo during regular operations.
9/17/2014 4:25:42 PM
Did you miss this year's Content Marketing World, also known as the largest content marketing event of the trade show season? Don't worry-the Content Boost team was there as your eyes and ears. Our editors jotted down all the newest tips, tricks and best practices on subjects ranging from content distribution to social media ROI. We also got a sneak preview of the results from Content Marketing Institute's (CMI's) 2015 content marketing survey.
9/17/2014 3:56:52 PM
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