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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Cloud computing has entered its second wave, with companies understanding how to leverage the benefits for operational and cost efficiencies.
11/18/2019 11:22:44 AM
Managing a call center can be a daunting and challenging task for even the most experienced manager. Taking advantage of the right mix of technology tools can ensure call centers are running efficiently and achieving maximum productivity, as well keeping customers and agents satisfied.
11/18/2019 7:00:00 AM
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution or working with a number of vendors for collaboration needs it is vital to protect this investment with UC network management. And, with the weekend upon us there's no better time than the present to take a look back at the week that was in UC network management: It's time for the Week in Review!
11/16/2019 7:00:00 AM
Nectar Services Corp announced the Nectar CX Assurance solution has earned the attention of the Business intelligence Group (BIG), joining the 2019 Big Awards for Business winners. Nectar CX Assurance stood out in the New Product of the Year category.
11/15/2019 10:57:32 AM
Constant Contact has been integrating conversational AI in its call center to improve customer service and help keep its agents happier and more challenged. The result has been an increase in productivity and customer satisfaction along with more engaged and attentive agents.
11/15/2019 9:49:15 AM
Nectar announced Diagnostics for Teams Direct Routing from Microsoft Ignite. The solution provides IT admins with unprecedented visibility into the communications network, and intern enhances the end-user experience.
11/14/2019 4:37:12 PM
IoT connectivity and network insights through Tata Communications MOVE will help manufacturers introduce new in-vehicle services more quickly and improve driver experience
11/14/2019 3:56:43 PM
Health care is embracing AI for a range of applications, from robotic surgery to drug development to clinical research. In addition, AI is being adopted as a practical tool to reduce costs, improve outcomes and replace labor-intensive, repetitive tasks that are prone to error. Those applications make AI poised to transform medication management. This article takes a brief look at how that is happening today.
11/14/2019 3:43:28 PM
Las Vegas-based NuWave Communications, Inc. recently announced that it has developed and deployed iPilot, which it's calling the world's first fully automated provisioning portal for Teams Direct Routing Customers. In conjunction with NuWave's Direct Routing calling plans, iPilot was designed to fully automate network onboarding and tenant provisioning. iPilot automates all onboarding from number portability, provisioning, E911 and tenant management in one simple, easy to use, secure platform, according to the company.
11/14/2019 3:01:26 PM
Senet announced a new partnership with MeterSYS, a provider of advanced smart city and metering technology solutions for public utilities.
11/14/2019 1:58:14 PM
Co-founder and CEO Oded Melamed Stepping Down to Pursue New Startup Opportunity
11/14/2019 1:39:46 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down with Simon Crosby, CTO,, to talk about Smart Manufacturing, Predictive Analytics, Edge Analytics, and the distinction between correlation and causation in IoT Data.
11/14/2019 1:05:19 PM
One of the unintended consequences of digital transformation within large enterprises and service providers to those enterprises is massive and exponentially growing data fragmentation. With so many different databases, applications, and an increasing number of AI engines and APIs for exchanging data between systems, it is becoming more difficult to sift and sort through information that is clear enough and consumable enough to enlighten decisions.
11/14/2019 1:01:00 PM
This One of a Kind Summit Helps Building and Real Estate Executives Explore Today's IT, IoT and Wireless Networking Challenges Facing Commercial Real Estate and the Enterprise.
11/14/2019 10:20:47 AM
Do you consider your privacy to be of great importance? Then protecting your IP address with a VPN is a wise move, especially when you are downloading files to your computer, tablet or smartphone. Your computer's personal IP address is a digital fingerprint that identifies you on the internet and affects what you can do and see online.
11/13/2019 7:04:26 PM
AI and machine learning are completely transforming the customer experience, with 85 percent of customer interactions expected to be managed without a human by next year. Organizations need to understand their customer interaction goals and strategies to successfully implement an AI solution for improved CX.
11/13/2019 6:01:10 PM
Today, we often designate advanced technology by calling it smart. Smart cars, smart phones, smart homes and smart grids. When it comes to twentieth century customer support technology, it's a bit hard to apply the label smart. Think of the humble IVR system: given how many people hate call routing and automation technologies, smart is the last word that comes to mind.
11/13/2019 1:40:26 PM
While AI is being touted as a panacea for workplace productivity, its development raises inherent ethical and social issues. A global call for responsible and ethical AI development calls out technology bigwigs for discriminatory and unethical development practices.
11/13/2019 1:22:56 PM
The growing call center industry in Tijuana Mexico is an attractive option for companies throughout the world looking to save money on outsourcing without sacrificing quality of customer service. And Tijuana's call centers offer a variety of job opportunities for U.S. deportees and pay higher wages than manual labor and retail jobs.
11/13/2019 1:01:11 PM
nexVortex announced today that its cloud communications portfolio has successfully completed the HIPAA verification process. Healthcare organizations can take full advantage of the nexVortex arsenal with the peace of mind offered by secure, compliant operations.
11/13/2019 12:46:36 PM
here's little more frustrating as a customer than having to wait on hold. What can businesses do to turn hold times into positive experiences for their businesses and customers?
11/13/2019 11:44:51 AM
In this day and age, the advent of technology has had a two-fold impact on society as a whole. On the one hand, it's given criminals a variety of new tools, methods and advantages, enabling them to perpetrate their crimes in ways never seen before. On the other, police forces around the globe are upping their game as well, determined to stay one step ahead of crime with exciting new innovations in technology, virtually all of which are safely out of reach of criminals. Glenn Yanovak, a private detective, has a list of all the latest updates in policing technology.
11/13/2019 10:26:37 AM
Customers are placing a premium on quality service, and will switch brands quickly after a poor experience. The good news is they are also willing to pay more for a great experience.
11/13/2019 10:15:19 AM
Data collection is an important business function and your store of data is important to your business whether you are a stylist or a website designer. With this in mind, it is essential to avoid data loss at all costs. For example, you will be collecting data on your customers as a business asset you have collected over the years.
11/13/2019 9:59:35 AM
The 21st century can be characterized as a digital revolution. It is the moment when technology has been embraced and integrated into most parts of our lives. We use technology to communicate faster, in our workplace, for entertainment, and to purchase goods.
11/13/2019 9:52:54 AM
Esports marketing is an up-and-coming industry that's turning everyone's heads. But how do you adapt to such a rapidly changing scenario? Let's explore.
11/13/2019 9:37:22 AM
The biggest problem with having bad credit, is that it doesn't just go away, and it's incredibly difficult to get rid of. It can follow people around for years, and is sure to affect their long term relationship with finances. One of the biggest issues that tends to accompany bad credit, is that no conventional lender like a bank or building society are likely to approve you for a loan - but luckily there are other ways. There are plenty of online lenders that will possibly consider you for installment loans, and here's just how that's possible.
11/13/2019 9:27:16 AM
If you are to jot down everything associated with the finance world on a piece of paper, you will probably run out of space. Without a doubt, the jargons involved are so many that it takes time for an individual to learn most of them. Besides the regular generalized terms such as money, exchange, and transactions, we do have ones that have a different meaning when used grammatically and in the commercial world. And one such word is swap.
11/13/2019 9:13:18 AM
Communication technology is so much more than the ability to call from one phone line to another. It has evolved and adapted to modern technology just as businesses have. Today AI, machine learning, and Big Data are just as critical elements of communication technology as the internet is, and that is due to how customers today expect to be communicated with.
11/13/2019 9:08:48 AM
Identity theft and stealing money from people's bank accounts are big business in the US, with the presence of hackers and cybercriminals making it imperative that every business and individual do their best to keep their computers and data safe. There is software that can help you to some extent, but there are other things that you can do as a matter of routine to lower the risk of being a victim of cybercriminals. Read on to find out more.
11/13/2019 9:04:49 AM
If you have ever read something about software development, you've surely come across the notion of algorithms. These refer to a set of rules that have to be followed in problem-solving operations and they are a basic concept for the workings of software and computers as we know them. However, even when algorithms are somewhat known for the general public, the idea of complex algorithms feels more obscure.
11/12/2019 6:58:01 PM
Cloud storage services help users upload files to the Internet for extra security. You can also use these services if your device is running low on disk space. You might even be using Dropbox as your primary cloud storage solution. But, you decided it's time to migrate to Microsoft's Onedrive. If so, here are the essential things you need to know when migrating from Dropbox to Onedrive.
11/12/2019 6:52:11 PM
The cloud-based model is taking over seemingly everything these days. Everything from firewalls to deter hackers to malware that helps them is offered in the as a Service model (no joke, Malware as a Service is a thing). It's no wonder then that we're seeing many enterprises recognize the benefits of shifting WAN technologies to the cloud. Cloud based networking has a number of advantages and enables enterprises to benefit from economies of scale and agility that may have otherwise been out of reach.
11/12/2019 6:36:32 PM
Becoming an entrepreneur is exciting. It's filled with possibilities, adventure, and even danger. The idea of building a product, service, or brand from scratch and then, launching it to a passionate consumer base is what fuels the journey. In order to complete that journey, you need funds.
11/12/2019 6:31:48 PM
TMC today announced over 100 companieshave signed on to sponsor and exhibit at the #TECHSUPERSHOW, ITEXPO being held February 12-14, 2020 at the Greater Ft. Lauderdale/Broward Country Convention Center in Fort Lauderdale, Florida.
11/12/2019 5:20:35 PM
Avaya has announced it's brinigng its DaaS offering beyond the U.S. to also offer it in Canada and Europe.
11/12/2019 4:10:29 PM
Trend Micro Incorporated unveiled its complete smart factory security solutions, designed to provide enhanced visibility and protection for embattled industrial control system (ICS) environments.
11/12/2019 4:01:24 PM
Workforce Insight has announced the acquisition of Presence of IT Workforce Management North America, LLC. The merger will allow Workforce Insight to deliver an end-to-end suite of WFO solutions for the market.
11/12/2019 3:58:53 PM
Georgia-based brewery selects LocatorX in next-gen tracking technology for customer engagement and asset tracking
11/12/2019 3:55:28 PM
Ribbon Communications announced it provided Colt Technology Service Co., Ltd. with an Emergency Calling Service (ECS) that includes location information and is compliant with Japanese regulatory requirements.
11/12/2019 3:49:55 PM
Single-use tracker from Tive to support 5G, 4G and 2G networks, eliminating data and coverage gaps to deliver full visibility on all global in-transit shipments.
11/12/2019 3:06:03 PM
Open networking has already grabbed a very large piece of the market in the data center. Now, it's moving onto the next frontier: distributed enterprise campus and access networks. Today, leading enterprises are starting to deploy open networking at scale in their distributed networks, not just their data centers. And they're seeing impressive results.
11/12/2019 2:32:42 PM
Itron recently signed a contract to deploy its OpenWay Riva IoT solution and 250,000 OpenWay Riva electricity meters in order to modernize Rocky Mountain Power's existing electricity system.
11/12/2019 2:02:42 PM
Novartis has taken a step in reimagining medicine by founding the Novartis AI innovation lab with the assistance of Microsoft.
11/12/2019 1:47:48 PM
Call center work has spikes of activity that can be followed by a low ebb of calls, which often leads agents to look for entertainment, whether it's social media, games or even video. One emergency dispatch center in Coral Springs, Florida is learning the hard way that distractions can lead to lost jobs and increased danger for the public.
11/12/2019 1:25:41 PM
FallCall Solutions recently announced that its personal emergency response app, FallCall Lite, is now available for Android-powered mobile phones as a free download via Google Play
11/12/2019 1:20:08 PM
Digital Matter has partnered with Xperanti IoT, in order to supply more than 11,000 Oyster Sigfox battery-powered GPS tracking devices for asset tracking in Malaysia.
11/12/2019 12:53:39 PM
Altair Semiconductor, a global provider of cellular IoT chipsets, is set to provide cellular IoT technology for a new PassTime Encore automotive tracking device.
11/12/2019 10:57:29 AM
Calabrio announced a change to its c-suite, appointing Josh Jabs to the role of Chief technology Officer. Jabs will report to President and CEO Tom Goodmanson, while former CTO Brian Humenansky will transition to the position of Chief Architect.
11/11/2019 5:01:41 PM
For the sixth straight month as of August 2019, the San Francisco real estate prices have continued to drop. Prices have now remained stagnant or falling year-over-year for six consecutive months with the last increase being seen in February.
11/11/2019 4:28:46 PM
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