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Growing interest in collaboration and the popularity of open office designs are creating a new opening for unified communications headset providers. So UC headset providers are pushing the narrative that only with quality headsets can businesses get the greatest return from their UC investments.
6/19/2018 7:00:00 AM
Edgewater Networks announced Centile selected the Edgewater Networks service assurance and SD-WAN services to ensure the ISTRA Cloud PaaS product is performing as expected for its U.K. customer base.
6/18/2018 5:37:10 PM
On this episode of IoT Time Podcast, Ken Briodagh sits down with Ian Watterson, Head of Americas and Asia Pacific, CSG, to talk about Smart cities, Sustainability, and the public good.
6/18/2018 2:23:16 PM
Today, NICE and IBM unveiled the certified integration of IBM's Cloud Object Storage with the NICE Trading Recording (NTR) solution. The pairing brings industry leading compliant call recording with pocket-friendly, secure and easily accessible cloud storage.
6/18/2018 1:27:40 PM
Today, Fusion announced the completion of its MegaPath acquisition. The $71.5 million purchase was made up of $61.5 million in cash and 1.7 million shares of the cloud communication provider's stock. MegaPath brings its customer base and a nice boost to annual revenue.
6/18/2018 12:50:16 PM
Today, Integration Platform as a Service (iPaaS) is the most sought after technology. It holds the promise to align technologies, allowing them to work in tandem and respond faster to business needs. The technology is getting the desired stronghold. Enterprises with iPaaS are solving IT complexity, eliminating isolated islands of automation, and driving business forward successfully. It helps enterprises in accessing several business benefits downstream.
6/18/2018 12:45:11 PM
There is an insatiable hunger for connectivity that gets stronger every day, evidenced by the skyrocketing adoption of IoT devices.
6/18/2018 12:38:15 PM
Automated Electronic Data Interchange (EDI) is not just a framework for the exchange of business documents. It is a continuous process which enables the automated electronic exchange of documents between business partners. It is a mission-critical capability for exchanging business documents and delivering services. It eliminates cumbersome errors and increases efficiency. Business partners get advantages like faster communication, error-free orders, and minimized cost with an EDI solution.
6/18/2018 12:34:27 PM
Utah's Sunwarrior, a health-conscious enterprise specializing in vegan plant-based protein powders and natural supplements, selected the 8x8 X Series to enhance contact center operations. The cloud communications solution will deliver improved scale, call quality, analytics and reporting capabilities.
6/18/2018 12:24:56 PM
Enterprises today face struggle with distinct types of IT integration challenges. They deal with static applications, cloud applications, etc. The tricky operational challenge is aligning these best-of-breed systems with the business objectives. Organizations end up with data silos and differentiated data architectures. They are restrained by the inability to get a single view of enterprise systems. As a result, they fail to bring the data at the right place and the right time. The right solution for bridging the world together is an enterprise class integration solution. It helps enterprises in managing the proliferating APIs and onslaught of Internet of Things (IoT).
6/18/2018 12:23:50 PM
In a recent announcement, the Industrial Internet Consortium, a global organization for the Industrial Internet of Things, has released its IIC Introduction to Edge Computing in IIoT.
6/18/2018 12:23:22 PM
Utah's Sunwarrior, a health-conscious enterprise specializing in vegan plant-based protein powders and natural supplements, selected the 8x8 X Series to enhance contact center operations. The cloud communications solution will deliver improved scale, call quality, analytics and reporting capabilities.
6/18/2018 12:21:25 PM
Utah's Sunwarrior, a health-conscious enterprise specializing in vegan plant-based protein powders and natural supplements, selected the 8x8 X Series to enhance contact center operations. The cloud communications solution will deliver improved scale, call quality, analytics and reporting capabilities.
6/18/2018 12:16:20 PM
Chatbot development comes in at No. 11 in the Upwork Skills Index, which ranks the hottest skills in the U.S. freelance job market. A growing number of software suppliers have introduced tools to build chatbots. And many companies already employ chatbots to help out with customer service.
6/18/2018 10:47:35 AM
Grandstream has taken the wraps off the GXV3370 IP Video Phone for Android. And it integrates with Grandstream's door systems, IP PBXs, SIP cameras, and conferencing offerings.
6/18/2018 10:34:57 AM
Students often complain that they receive too many academic writing assignments, and professors complain, that the way students approach those assignments has changed drastically over the year. Students tend to use more extra tools applicable to the variety of academic writing tasks, and professors tend to compensate this gain in time with the even more increased amount of essays, research papers and case studies to deal with. Looks like a vicious circle, but there is no way students will give up on modern tools making their college or university life at least a bit easier.
6/18/2018 10:26:02 AM
UC management solutions can automate the management and analysis of unified communications so organizations can optimize their trunk capacity, make sure UC end users are having good experiences - and fix things if they're not, and allow for better reliability.
6/18/2018 10:24:18 AM
Natural language processing and simple software development tools - that are low-code or no-code solutions - are helping organizations become customer-friendly, efficient, and mobile.
6/18/2018 10:18:40 AM
Cryptojacking is the use of someone else's CPU to mine cryptocurrency without their permission. This malicious practice has become increasingly rampant in Europe, Asia and the United States with the rise of cryptocurrencies like Bitcoin. According to an internet security threat report by Symantec in March 2018, cryptojacking attempts increased by more than 8000% in the last year. In fact, 55% of businesses worldwide suffered from cryptomining attacks last December alone.
6/18/2018 9:21:36 AM
Call centers can use forecasting tools to estimate expected shrinkage. And they can leverage proven strategies and new technology to lessen shrinkage.
6/15/2018 5:03:43 PM
Having a logo for your business allows customers to become familiar with it and know a product is from your company.
6/15/2018 2:57:16 PM
For about 90 minutes on Wednesday morning, the saying What happens in Vegas, stays in Vegas, had a very literal meaning, as a power outage at Las Vegas' McCarran International Airport caused delays for thousands of passengers.
6/15/2018 2:10:17 PM
This week, Pixcom and Avaya unveiled a new partnership enabling Pixcom to offer SMEs across the UAE a robust portfolio contact center and communications solutions. The announcement allows for Pixcom to aid SME's in the region in migrating to a modern cloud communications solution.
6/15/2018 12:53:40 PM
Utah's Swimwarrior, a health-conscious enterprise specializing in vegan plant-based protein powders and natural supplements, selected the 8x8 X Series to enhance contact center operations. The cloud communications solution will deliver improved scale, call quality, analytics and reporting capabilities.
6/15/2018 12:24:16 PM
Utah's Swimwarrior, a health-conscious enterprise specializing in vegan plant-based protein powders and natural supplements, selected the 8x8 X Series to enhance contact center operations. The cloud communications solution will deliver improved scale, call quality, analytics and reporting capabilities.
6/15/2018 12:23:10 PM
Utah's Swimwarrior, a health-conscious enterprise specializing in vegan plant-based protein powders and natural supplements, selected the 8x8 X Series to enhance contact center operations. The cloud communications solution will deliver improved scale, call quality, analytics and reporting capabilities.
6/15/2018 12:22:44 PM
In a recent release, Telit announced that its ME910C1-J1 is being used in a Smart City field trial by NTT DoCoMo in Fujisawa.
6/15/2018 11:32:43 AM
To hear the current FCC talk about it, 5G mobile service is the be-all and end-all of not only mobile communications, but the answer to most of the country's ills. The snake oil pitchmen of the 1800s were tyros compared to the claims being made for 5G. Yet nobody even quite knows what 5G is! To be blunt, 5G simply seems to refer to anything that comes after 4G, which is LTE. After all, 5 is the next number after 4.
6/15/2018 11:00:56 AM
If you have a natural inclination for art, then you may be interested in becoming a photographer. That's a great thing to be. You can start your amazing journey of becoming a spectacular photographer today, but you need the right tools along with the right attitude. The following are five of the tools that you need to succeed as a professional photographer:
6/15/2018 8:48:56 AM
mCart by Mavatar announces the launch of the world's first blockchain-based decentralized mCart marketplace by the FX Group.
6/14/2018 5:26:13 PM
A squirrel disrupted businesses and traffic patterns in Hermitage, Pennsylvania, a town of about 16,000 residents just east of the Pennsylvania-Ohio border, yesterday afternoon.
6/14/2018 5:21:00 PM
mCart by Mavatar announces the launch of the world's first blockchain-based decentralized mCart marketplace by the FX Group.
6/14/2018 4:50:34 PM
I caught up with market leader Versa Networks. Head of Product Marketing Rob McBride sat down with me to take a look ahead and a look back offering some interesting insight into the SD-WAN provider's perspective.
6/14/2018 2:04:27 PM
ARRIS executive and leading industry expert to oversee Enterprise Networks business segment
6/14/2018 1:45:28 PM
GridGain Systems, provider of enterprise-grade in-memory computing solutions based on Apache Ignite, recently announced the beta release of GridGain Cloud.
6/14/2018 1:38:57 PM
Block.one announced the release of their open source EOSIO blockchain software - an operating system designed for enterprises to build and deploy blockchain-based applications.
6/14/2018 11:58:32 AM
Anyone who's in charge of a 911 emergency response call center needs to be sure all their people, processes, and technology are ready to meet the needs of their citizens.
6/14/2018 11:46:15 AM
South Africa's Euphoria Telecom this week unveiled Seraphere, white-label cloud PBX platform aimed at resellers. It will be available in global markets later this year - first in the U.K.
6/14/2018 11:42:30 AM
Customer service and AI are a match made in heaven.
6/13/2018 5:30:18 PM
Comm100's new chatbot employs AI and natural language processing (text-based, not audio) to understand and respond to customer intents without being programmed for them.
6/13/2018 5:28:49 PM
Within the last decade, we have witnessed an explosion in connected devices and IoT technologies ranging from smart homes to drones and even autonomous bots.
6/13/2018 4:08:56 PM
On this episode of IoT Time Podcast, Ken Briodagh sits down with Karen Panetta, IEEE Fellow, and Dean of Graduate Education at Tufts University, to talk about Sustainability.
6/13/2018 4:01:11 PM
Big tech companies like Apple and Google have introduced tools that make it easy for application developers to bring AI into the mix. And they continue to add to and improve upon these solutions.
6/13/2018 3:59:43 PM
Data mining and predictive analytics can help contact centers identify and recruit the best possible candidates. And they can enable a contact center organization to gauge the performance of agents, and to keep high performing agents longer.
6/13/2018 3:56:45 PM
Accelerating the adoption of Industrial IoT systems requires more than just great hardware and software at the edge - it requires financial capital and intellectual capital.
6/13/2018 2:55:23 PM
In-Memory Computing Makes Deploying Continuous Learning Systems Practical Across a Range of Industrial IoT Use Cases
6/13/2018 2:49:04 PM
Workforce management software can help contact centers strike the right balance between delivering the desired customer experiences and managing costs.
6/13/2018 2:41:56 PM
IBM announced several new clients deploying Smart Building solutions built on the IBM Cloud, affirming the company's commitment to transforming buildings into connected spaces.
6/13/2018 2:34:59 PM
Verified First Responders Can Sign Up for Service at Any of more than 5,300 Locations Nationwide, or Anytime Online
6/13/2018 2:23:04 PM
Arm's vision of a trillion connected devices by 2035 is driven by many factors, including the opportunity for companies to derive real business value from IoT data.
6/13/2018 2:16:24 PM
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