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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

Want to write for Read our editorial guidelines, and then e-mail Web Editor with your article proposal.. is joining Facebook's Messenger initiative to support government and health organizations in their efforts to battle the spread of COVID-19, using social media.
3/27/2020 6:18:44 PM
Bright Pattern, a provider of cloud omnichannel contact center software, has announced it is providing special virtual contact center capability for companies who are impacted by the virus.
3/27/2020 4:27:01 PM
Keeping ourselves and loved ones healthy during the coronavirus pandemic is top priority, but while governments galvanize resources it's important that as citizens of the world we be well aware what this means in its entirety. The use of surveillance to track the COVID-19 spread could foreshadow a very different future.
3/27/2020 4:01:10 PM
Use of video conferencing and meeting platforms has increased massively over the past several months during the COVID-19 crisis. Here's why.
3/27/2020 3:27:08 PM
By the end of this year, ecommerce sales worldwide are estimated to reach the $4 trillion mark. Each year more and more people join the ranks of online shoppers, making ecommerce a highly fertile space for businesses. In this article, we break down the steps you need to take to launch a successful ecommerce store.
3/27/2020 1:29:00 PM
SD-WAN Expo delivered a stage for CloudGenix and its award-winning SD-WAN swagger to south Florida last month. Keeping the momentum rolling, this week was named a 2020 Gartner Peer insights Customers' Choice for WAN Edge Infrastructure.
3/27/2020 11:52:12 AM
The academic language sometimes seems too foreign and complicated. Students usually struggle to achieve the formal tone and style this type of writing requires. Academic writing needs to be focused, explicit, and evidenced. There are different categories of academic writing, but a common thread among all of them is to present the information as clearly and straightforwardly as possible.
3/27/2020 10:29:59 AM
IT support is an important part of any business, but it's one that's often overlooked by startups and smaller businesses. This is largely due to a desire to get the business plan moving and focus on the core aspects of the business, whereas tech support is often seen as something that just works in the background.
3/27/2020 10:18:06 AM
The gaming industry has been pushed into the mainstream by video game fans from all over the world. It's safe to say that video games are no longer just for geeks as they're currently a massive part of pop culture, having quite the reach in the entertainment industry. Popular video games have been turned into movies, game franchises have transformed seemingly small firms into industry giants, and no talk of entertainment would be complete without mentioning video games. With mobile on the rise, here are the types of video games that work best on the platform.
3/27/2020 10:12:28 AM
SMS messaging company Vibes is offering free SMS notification to essential business as they manage the COVID-19 crisis.
3/26/2020 6:05:46 PM
VoIP and unified communications provider Ecosmob is offering one-hour conferencing deployment for businesses that need to implement remote work technologies.
3/26/2020 5:25:58 PM
Popular video conferencing and UC solutions like Zoom, Facebook Messenger and WhatsApp have experienced an unprecedented number of users in the wake of the coronavirus. People are flocking to free voice and video chat apps to coordinate virtual happy hours and other social gatherings.
3/26/2020 5:16:13 PM
Serenova's new CxEngage Rapid Response program is designed to help contact centers quickly move to the cloud and support remote agents in response to the coronavirus pandemic. The offering facilitates a rapid and seamless transition to the cloud to support a scalable, remote workforce.
3/26/2020 5:01:44 PM
3CLogic announced a $9 Million Series B financing led by Capitan Investment Partners and True Blue Partners. 3Clogic will leverage the influx of funds to assists global expansion, targeting Global 2000 enterprises working toward contact center and customer service transformation.
3/26/2020 4:46:56 PM
Ontario-based Fongo Inc. announced the availability of Fongo Works across Canada, a free cloud-based phone systems for Canadian businesses.
3/26/2020 4:12:26 PM
NHSx, the UK's National Health Service innovation arm announced Techforce19, a £500,000 funding competition for startups and innovators to create solutions to assist citizens impacted by the coronavirus.
3/26/2020 3:27:29 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down with Jeremy Prince, President, Sigfox USA, to talk about how you can scale IoT networks and operations, and we also talked a a bit about COVID-19, or Coronavirus.
3/26/2020 2:45:35 PM
Ever since our founding, we have seen a steady rise in interest from the remote patient monitoring market, but nothing quite like this before!
3/26/2020 2:07:00 PM
The Industrial Internet Consortium and the 5G Alliance for Connected Industries and Automation will advance their shared interests by working to enable interoperability, prevent fragmentation, and in particular to maximize synergies of 5G for the Industrial Internet.
3/26/2020 2:01:11 PM
WISER Systems has said it is accelerating demonstrations and installations of its wireless solution for infectious disease prevention, monitoring, and probability modeling in healthcare settings.
3/26/2020 1:47:13 PM
Creates 5G-ready private wireless connectivity for partner ecosystem to accelerate IoT-based innovation and positions Port of Zeebrugge as leading innovator in logistics automation
3/26/2020 1:34:28 PM
Every day there is news and analysis published about the smart home or connected home. But how do you cut through the chaff to figure out what's really important?
3/26/2020 1:18:33 PM
KORE, the independent IoT company, recently unveiled its new vertical market strategy, and the company's mission to help brands deploy, manage, and securely scale IoT solutions.
3/26/2020 1:13:37 PM
Popularly known as 'bespoke software', it is an application designed to cater to the specific needs of a particular business organization. Personalized or customized software is mostly designed for a single client but at times it also serves the business needs of a group of organizations. It is completely on the business owners to decide what features the custom software development services need to endow in the customized software for more effective operations.
3/26/2020 1:02:12 PM
Florida Institute of Technology Office of Development is now leveraging the 8x8 X Series cloud communications solution to support students and faculty safety during the coronavirus pandemic.
3/26/2020 12:04:35 PM
Batteries play an increasingly important role in the overall health, efficiency and reliability of many medical devices. The number of battery-powered medical devices will continue to increase as more medical devices become computerized, compact and mobile. Although there are numerous advantages to the use of batteries in medical device applications such as backup power or portability, there are also numerous challenges that may impact the design, testing, manufacturing, integration, selection, purchase, storage, maintenance and use of batteries throughout the entire product life cycle.
3/26/2020 12:03:57 PM
In the early 20th century, Jim Kirby created the best vacuum of his day and went door-to-door selling his cleaning machine. Today, The Kirby Company continues its direct selling model, although technology has changed the landscape a fair bit.
3/26/2020 11:58:02 AM
We are living in strange times. Across the country and around the globe, cities are shutting down non-essential businesses, states are issuing shelter in place orders, and students are all suddenly being homeschooled or taking their classes via video. Simply put, this is a disruptive and downright terrifying experience, and yet this crisis is also engendering enormous innovation. Jobs we once thought couldn't be done remotely now have to be - and companies are moving forward with business as usual. Social distancing is helping companies reimagine their operations.
3/26/2020 11:04:05 AM
When you have a health score methodology, you're able to align customer success processes with the outcomes you're hoping to achieve. Once you've set up a system and collected the necessary data, you receive the insights you need to address the unique problems your customers' experience. In return, you enjoy accelerated acquisition, greater retention, and more success overall. Here are the three basic steps involved in customer scoring
3/26/2020 10:43:05 AM
AI-based security provider Stellar Cyber has extended its Series A funding with $7.1 million in new investment to grow its business and increase its presence in enterprise and MSP markets.
3/25/2020 10:50:05 PM
A recent survey of New York City residents noted 29 percent of respondents stated either they or someone in their household has lost their job as a result of coronavirus over the last two weeks. New York State is taking action with the deployment of a state technology SWAT team.
3/25/2020 5:49:06 PM
SkySwitch MSP partners and resellers can now offer integrated cloud PBX and Microsoft Teams functionality using TeamMate Connector for maximum UC functionality.
3/25/2020 5:39:48 PM
SkySwitch MSP partners and resellers can now offer integrated cloud PBX and Microsoft Teams functionality using TeamMate Connector for maximum UC functionality.
3/25/2020 5:32:03 PM
Today, cloud communications provider Yeaster announced a free remote working solution and a number of complimentary offers running through June 30, 2020.
3/25/2020 4:55:46 PM
LumApps unveiled a new free Crisis Communications and Business Continuity platform, designed to support American businesses to better connect remote employees. The solution features free-out-of-the-box templates to improve crisis communications.
3/25/2020 4:05:14 PM
CannaCraft announced that it is repurposing a section of its production and manufacturing space to formulate and package hand sanitizer. The large-scale cannabis manufacturer trialed the program last week with customers and employees, and will leverage its wholly owned distribution arm, Kind House Distribution to donate the hand sanitizer to non-profits, employees, customers and essential businesses.
3/25/2020 3:07:15 PM
Covid-19 pandemic forcing major hardware manufacturers to close, thus interrupting the server supply chain and complicating operations for tech companies
3/25/2020 2:53:08 PM
Graduating from college is a huge achievement that should be rewarded handsomely. Unfortunately, most college graduates tend to be rewarded with a dire financial situation when they first leave school. Luckily, there are a few ways you can regain your financial footing as long as you plan ahead. Here are five tips any recent college graduate can use to get their finances back on track.
3/25/2020 2:48:01 PM
With the coronavirus quickly spreading around the world, strong security measures have been implemented in many countries, including partial (or total) confinement. Consequently, many of us are now forced to work from home.
3/25/2020 2:24:37 PM
When the COVID-19 pandemic of 2020 winds down, there will inevitably be post-mortems for the companies that didn't survive, and case studies written to praise the best practices of the companies that did. While it's too early to predict which companies will thrive and which will fail, there's an important element that's likely to play a part in the success or failure: the degree to which a company was prepared to do business remotely using digital, mobile and unified communications, voice over IP, virtual PBX technology and cloud-based business applications.
3/25/2020 12:56:53 PM
Businesses need secure SD-WAN strategies to drive their multi-location operations and support remote and mobile workforces without losing control of the IT resources and corporate assets.
3/25/2020 12:42:41 PM
Technology and travel have a close relation. It affects the mode of transport and vacation destination you choose. About 74 percent of travelers plan trips online and 13 percent of them rely on travel agencies, according to a Google Travel report. Many millennials are passionate about technology and travel. Some of them depend on apps and social media to choose when to travel. The following are five ways that technology has evolved travel.
3/25/2020 12:41:27 PM
Crexendo announced a special package today with keeping America at work the aim. The Package offer extends through May 31, 2020, promising affordable rates and robust functionality.
3/25/2020 12:36:27 PM
The marijuana sector has grown by leaps and bounds over the last few years, and the investors have surely noticed this growth. In the last three years, no industry has been stronger compared to cannabis. Many Wall Street investment banks feel that this industry may grow sufficiently to touch $50 billion to $75 billion in annual sales within the next decade or so.
3/25/2020 12:35:40 PM
The world seems like it's gone a little crazy at the moment, and it seems like we are all having to stay at home for a long period of time. As such, it is important to make sure you have everything you need to make home life as simple and stress-free as possible. And this means you need to have the best possible broadband services right now. These are crucial for both working from home, and entertainment purposes.
3/25/2020 11:54:18 AM
Technology distributor AVANT Communications deployed 8x8's UCaaS solution to enable it workforce to work effectively at all times, from anywhere, including crisis situations like the COVID-19 pandemic.
3/25/2020 9:34:08 AM
In its recently published coronavirus pandemic guidelines, the United States Department of Homeland Security (DHS) named blockchain managers overseeing food and agricultural distribution as critical infrastructure workers.
3/24/2020 6:49:29 PM
COVID-19 (or Coronavirus) is likely to be the most impactful thing to affect the technology industry in 2020.
3/24/2020 4:58:56 PM
There is no letting up of the spread of COVID-19, as the global pandemic continues to move through the world's largest countries, including the U.S., and now India and other densely populated regions where containment has been a challenge, along with treatment. What this means for contact centers across the board is that callers are anxious, and call volumes are nearly impossible to deal with.
3/24/2020 4:32:13 PM
Background noise can be a problem in two-way conversations, as well as voice-recognition-driven AI applications. Noise cancellation technology can create a consistent experience at all times.
3/24/2020 4:31:29 PM
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