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Bringing real-time, seamless communications capabilities to a Web browser makes WebRTC a contestant for one of the most disruptive technologies to impact contact centers. In a world of social media, email, self-service tools and multichannel customer support, agents need a way to manage every channel, interaction and customer history record in a single location, as quickly and user-friendly as possible.
4/23/2014 8:27:25 AM
Mobile customer support solutions provider Apptentive recently compiled a list by grabbing the top 100 companies with mobile apps from the Temkin Group's ratings and compiling what it's calling its Love Score.
4/23/2014 8:26:01 AM
Computer co-browsing and screen sharing applications are becoming all the more popular as mobile device use picks up as well. A new application, known as Deskhop, has just been unveiled for iOS devices. The application is specifically made for Facebook from developer RealVNC. The app was originally announced back in September of 2013.
4/23/2014 8:22:40 AM
Cognizant, a provider of information technology, consulting, and business process outsourcing services, is all set to acquire itaas, a digital video solutions company headquartered in Atlanta.
4/23/2014 8:05:51 AM
Business Ethernet and networking services provider, tw telecom has announced that it is increasing its metro fiber network in Louisville and Indiana.
4/23/2014 7:59:11 AM
About twelve years ago Wi-Fi began to find its way into the market and into the mainstream, forever changing the practice of accessing the Internet for users worldwide.
4/23/2014 6:00:00 AM
The OpenDaylight Project is intended to enable an SDN application ecosystem that produces new and valuable applications for both service providers and users.
4/23/2014 6:00:00 AM
Facebook has released a new feature called Nearby Friends that lets friends find contacts who, as the name suggests, happen to be nearby. The feature uses the GPS functionality on both iPhone and Android phones to share a user's precise location with others.
4/23/2014 6:00:00 AM
In an effort to increase LTE deployments and extend the network, the Federal Communications Commission (FCC) is preparing to auction off airwaves that would be worth billions to wireless companies. In an attempt to be fair to all of the carriers, regardless of size, and to increase overall revenue from the sale, the FCC has set up rules that would limit the amount of spectrum that the larger carriers can bid on.
4/23/2014 6:00:00 AM
According to an official statement from Microsoft, the long-delayed agreement for the company to purchase Nokia's handset business will finally close this Friday, on April 25. Though the sum of $7.5 billion was agreed upon between the two companies as far back as September, pending approvals that had gone unanswered kept the transaction on hold. Now that all appropriate regulations have approved the deal, Microsoft has the green light to purchase Nokia's handset business.
4/23/2014 6:00:00 AM
ZTE Corporation, a provider of telecommunications equipment, network solutions and mobile devices, has won orders from China Mobile, one of the world's largest mobile operators, for Gigabit Passive Optical Network (GPON) equipment.
4/22/2014 6:11:39 PM
FilmOn Networks, a free TV service and live TV app with 40 million downloads and counting, has acquired CineBx Library, which has 40 other collections including Allied Entertainment, A1 Entertainment, Four Star, and HanVideo.
4/22/2014 6:09:21 PM
Agent Link, a marketing and public relations firm serving insurance marketers and insurance agents, recently introduced its new website, which went live at the end of March. The website uses the latest mobile-friendly technology, which is considered a must for the insurance industry today.
4/22/2014 6:03:44 PM
Swisscom, an ICT provider in Switzerland, recently introduced Vidia, a new cloud-based video communications and collaboration service, based on Vidyo's award-winning VidyoWorks platform.
4/22/2014 5:57:48 PM
Xirrus, a wireless network management company, has deployed a wireless solution in Northwest Missouri State University in Maryville, Mo. The Xirrus network will provide wireless connectivity to about 7,000 students covering about 90 percent of the campus.
4/22/2014 5:53:11 PM
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