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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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The relationship between the U.S. and Cuba is changing fast, and that change is already making waves in the tech and telecom sector.
3/2/2015 6:00:00 AM
The Texas Comptroller has affirmed an Administrative Law Judge (ALJ) decision that a software company is required to collect and remit sales and use tax on its sales of software licenses to Texas customers, according to law firm Grant Thornton.
3/2/2015 6:00:00 AM
Predixion Software, developer of the Predixion Insight cloud-based predictive analytics (PA) platform, recently announced its inclusion in Gartner, Inc.'s 2015 Magic Quadrant for Advanced Analytics Platforms. Gartner, an information technology research and advisory firm, publishes its Magic Quadrant series of market research reports for a range of technology industries, providing qualitative analysis into each market's direction, maturity and participants.
3/2/2015 6:00:00 AM
It may not be the revenue stream it used to be, but voice remains a critical communications medium. A recent survey conducted by Voxox of OTT communications app users showed that, with a sample size of more than 2,000 respondents, 82 percent indicated voice is feature they use most. In an age where texting has become pervasive, this is a telling statistic, and it's why Voxox is pushing its own communications app to operators globally, who have finally started to understand they can't compete with OTT apps, but must embrace them to avoid becoming the dumb pipes which will erode any growth opportunities.
3/2/2015 3:00:00 AM
TMC's Laura Stotler reported on a recent deployment from Werkspot. Hoping to improve its BI insight, Werkspot chose the Yellowfin Analytics Platform. The platform offers greater transparency and from collected data and has made monitoring various processes much more proficient and user-friendly.
3/1/2015 6:32:00 AM
Leading up to Mobile World Congress, the excitement is tangible; what exciting announcements will take place, who is demoing what and the anticipation to see who sticks out from the crowd. So far, it has been Comverse standing out, and the event doesn't start until Monday. This week it was announced that Comverse and Zebra Technologies will be displaying various monetization opportunities by leveraging Zebra's Zata IoT Platform and the Comverse RCS API Gateway at the OMA booth.
3/1/2015 6:23:00 AM
It's a big time for real time communications, and there's plenty going on in the field. New products are landing regularly, and the sheer pace of development demands careful consideration of the wider field. That's particularly true if we want to get the most out of what we're looking at so far. Consideration, however, demands time, and now that we've got a weekend on hand, it's a great time to consider the wider field of events, which we'll do right now by means of our Week in Review coverage!
2/28/2015 7:55:00 AM
It goes without say that with Mobile World Congress (MWC) only a few days from now that telecom signaling has emerged as a hot topic. In fact, Diameter Signaling is grabbing a lot of attention and you can be sure that in this regard the next few weeks we are going to be hearing a lot about LTE roaming.
2/28/2015 7:50:00 AM
We are coming up on Mobile World Congress (MWC), hence much if not all of our news and blogs this week in the Next Generation Communications Community involves things wireless. In fact, as can be seen in the news section it is all about wireless.
2/28/2015 7:50:00 AM
The conferencing arena saw some intelligent movement this week, as more and more entities realized the value that video conferencing can actually deliver. We have the highlights.
2/28/2015 7:45:00 AM
The call center marketplace was bursting with news over the past week, and we have some of the highlights here.
2/28/2015 7:40:00 AM
Next week is sure to be a big one for network functions virtualization and software-defined networking, given Mobile World Congress takes place the first week of March. But several suppliers went ahead this week and announced planned demonstrations, and new initiatives and product launches, of virtualized solutions for the carrier set.
2/28/2015 7:30:00 AM
Another big week for session initiation protocol (SIP) trunking left a huge quantity of news in its wake, and that means a great many new possibilities to consider as we go into not only a new week, but a new month. We'll have a weekend between the end of February and the start of March, though, so it's a great time to take a step back and consider the wider events of the week that was in SIP trunking. To make that process a little easier, just grab another cup of coffee, settle in somewhere comfortable, and have a look at our Week in Review coverage to tell just what was big news this week.
2/28/2015 7:25:00 AM
This week's call center software headlines included new products and solutions, and looked at the ways businesses are failing to deliver optimal customer care.
2/28/2015 7:20:00 AM
There was a flurry of news on the network infrastructure transformation front this week. It included new developments in optical networking, transport network enhancements, and network functions virtualization and software-defined networking advancements.
2/28/2015 7:15:00 AM
Call recording is a critical element in not only the call center, but a number of other businesses comply with communications regulations. This week brought news of service offerings, product solutions and some insight on a recent court case related to call recording.
2/28/2015 7:10:00 AM
We close out the month of February in unified communications (UC) on a strong note, with plenty of news on new products and changes to the familiar. With the arrival of March, we start looking forward to warmer weather at last, but we can't forget to look forward to all the changes in UC, either. To get a better handle on how these changes will impact our everyday lives, it's good to take a bit of time to consider what was big news this week. That's just what we'll do now with our Week in Review coverage!
2/28/2015 7:05:00 AM
A number of product releases and industry reports this week mark the continued development of Microsoft Lync and proliferation of that platform throughout nearly all manner of global businesses.
2/28/2015 7:05:00 AM
The Internet of Things this week showed that it can reach from fleet management to healthcare to space and back again.
2/28/2015 7:00:00 AM
There is not a week that goes by when the WebRTC market does not see a new product or service directed toward consumers or businesses. WebRTC is truly widespread, and for good reason because of its ability to bring people together with voice and video directly through their browsers. For some developers, though, it can be even more than that.
2/28/2015 7:00:00 AM
VoIP telecommunications product provider Net2Phone recently announced the launch of its new channel partner program which will offer benefits and support to partners that sell the Net2Phone Office suite.
2/27/2015 5:10:21 PM
One of the most important assets of many businesses is its call center. It is often one of the front lines of contact between a business and its customers and can make the difference between a great experience and the customer switching to a competitor.
2/27/2015 5:06:43 PM
Today, conference call services like Web Conferencing are integral to open and collaborative communication in business. They help team members stay on the same page, and regardless of location, maintain high levels of productivity, efficiency and morale. Additional to the benefit of working when, where and how one likes - are the cost savings.
2/27/2015 3:12:47 PM
It is that flexibility which should make this Vodafone/GENBAND package so attractive to potential customers. Existing Vodafone customers may have witnessed the stress involved with adding lines or the limits involved in traditional PBX. For them, at least, there could be some momentum in their frustrations that can make a hosted platform seem attractive, and there may be no better time to switch.
2/27/2015 3:11:18 PM
It's often been said that no business survives for long without its customers, and this is no exception in the insurance industry. With that in mind, a new development coming soon from LIMRA should be a very welcome development indeed. Specifically, LIMRA is bringing out a new program that will offer insight into customer experience by running a set of customer experience measurements geared toward the insurance industry.
2/27/2015 1:51:52 PM
The massive annual gathering of the wireless world, Mobile World Congress (MWC), is about to commence in Barcelona. It has already produced a blizzard of pre-show announcements designed to lure visitors to see demos of the latest and greatest with what at this show is a very limited resource, your time. That said, you may wish to put on your itinerary a stop at host country service provider at Telefonica's booth (Hall 3- Stand 3J20), to see a demonstration of end-to-end virtual networking, i.e., Network Functions Virtualization (NFV) along with a host of other capabilities in action.
2/27/2015 1:45:34 PM
A weekly update on the happenings at VoIP Innovations.
2/27/2015 1:19:59 PM
Ambiguity about whether VoIP will penetrate mainstream businesses has been erased. Infonetics Research says the global market will reach $88 billion by 2018.
2/27/2015 12:12:00 PM
In times of economic downturn, organizations have looked to outsourcing as a means of cost savings by reducing scope and restructuring of employee overhead and being able to pay employees lower wages in countries where it otherwise would be acceptable.
2/27/2015 11:59:00 AM
Today's leading organizations know that providing superior customer service is no longer a value-add, but a must. After all, it's close to impossible for a company to survive without its customers. Still, most believe that great service is just too costly, so they do the bare minimum.
2/27/2015 11:35:05 AM
In a recent ruling on a hotly contested and closely watched case, Kight v. CashCall, Inc., things got very interesting for companies that record calls.
2/27/2015 11:31:00 AM
VoIP is here to stay. Now it's just a question of when and how you will adopt VoIP as part of your overall unified communications offering.
2/27/2015 11:11:00 AM
Customer engagement through digital channels is becoming an increasingly important priority as more and more customers pass over the telephone and turn to Web-based contact methods. Web chat and social media have emerged as the most-often used digital channels; alongside email, smartphone applications, video chat and peer-to-peer systems.
2/27/2015 11:07:54 AM
I am going to admit to being surprised by the U.S. Federal Communications Commission's (FCCs) Open Internet decision. FCC Chairman Tom Wheeler's new net neutrality regime got the headlines it deserved, and not part of the surprise was the partisan vote- the two Democrat Commissioners siding with Wheeler with the two Republicans dissenting.
2/27/2015 11:03:58 AM
Forrester Research has found a strong correlation between metrics like improvements in customer experience with additional customer purchasing as well as a willingness to recommend companies or products to others.
2/27/2015 11:00:00 AM
Traditional point-of-sale (POS) systems were designed to do one thing and one thing only, take your money, whether it was cash, check or credit cards. As retailers started recognizing the value of the information that was obtained during the transaction process, the POS systems started getting more sophisticated. One of Europe's largest discount retailers, TEDi has announced it will deploy up to 1,000 NCR RealPOS 50 systems because of the multiple functionalities it provides.
2/27/2015 10:50:40 AM beefed up its mobile offerings with both a new version of its Heroku mobile app and new tools for its cloud analytics platform, Wave.
2/27/2015 10:48:31 AM
Looking back on 2014, it was a big year for SolidFire. Described as the #1 Solid-State Array, the company recently announced major growth on several fronts.
2/27/2015 10:44:50 AM
Future Hosting, a specialized VPS hosting and SaaS application hosting provider, has announced it is making a new range of Asterisk VoiP and PBX hosting plans for business telecommunications.
2/27/2015 10:41:29 AM
Interoperability clearly is the word of the day as we begin 2015. Until now, it has been one of the warm and fuzzy words bantered about in our industry and often associated with health care reform or used as a reason for being critical of electronic health record (EHR) vendors that are not supporting interoperable health care (see our related HISTalk article). So, what makes 2015 much more compelling for interoperability? We finally have a robust business case as a true interoperability driver.
2/27/2015 10:38:17 AM
The ability to scale and be flexible enough to adapt to any market condition is an essential component in today's communication solutions for businesses. Not being able to make these changes as needed when the market warrants it, can hinder the organization from being able to compete. This has resulted in more companies migrating to cloud services to have these options at their disposal. In light of these events, Birch Communications, provider of communications, network and cloud, is improving its TotalCloud PBX platform to address scalability issues as well as adding more premium features.
2/27/2015 10:38:01 AM
The growing reliance on cloud-based business applications and mobile devices creates significant challenges for IT professionals who must establish policies for identity and access management (IAM). An estimated 50 to 80 percent of cloud-based applications used within the average enterprise are provisioned by end users-outside the organization's requirements for control, documentation, security, and reliability. Within IT circles, this is often referred to as shadow IT.
2/27/2015 10:27:22 AM
There's a tension between the innovation and efficiency that small businesses can bring to bear on the marketplace, and the backwards and inefficient business processes that often make their way into the small business on account of these companies having to handle too many things with too little manpower.
2/27/2015 10:15:07 AM
We know to pay attention to security when we log into our bank Web sites. We typically worry less about the security of talking to colleagues and customers via our phones.
2/27/2015 10:12:58 AM
As a customer, it is always reassuring to know there is a human being ready to assist me with questions and issues. But often, trying to reach a live human at a company is a colossal task, leading customers to give up and go elsewhere in frustration.
2/27/2015 10:04:47 AM
Chances are that you currently use an email signature both for your business and personal correspondence. If you're a serious mobile business user, your iPhone also probably includes an email signature that's more than a plug for Apple devices.
2/27/2015 10:00:48 AM
The Dell 'Oro Group published a report indicating the global service provider router market reached record highs in 2014 with almost $10 billion.
2/27/2015 9:40:45 AM
One of the largest supermarket chains in the U.K., Asda, has managed to keep its employees by taking a new approach in which it engages its workforce at its call centers.
2/27/2015 9:33:01 AM
The way VoIP is perceived by the business world has changed, and it's no longer a question of whether VoIP is a good bet or whether you should just keep plugging away with your legacy phone system.
2/27/2015 9:09:11 AM
Many businesses still persist in using traditional fax technology. Here are six ways that fax-over-IP (FoIP) can save businesses money.
2/27/2015 8:36:09 AM
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