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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

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While hospital leaders are not prognosticators, savvy healthcare CEOs have their eye on 2020. For those riding the disruption wave, the answer is simple. CMS alone is providing more than 80 billion in reimbursements for preventive care initiatives. This calculation alone does not count on complex chronic care conditions and other follow-ups from preventive care engagements.
1/24/2020 5:45:49 PM
If you're looking to staff your call center with agents who are engaged and who will be dedicated to long term growth with the company, here are some tips for nurturing their employment relationships with you.
1/24/2020 5:33:46 PM
Windstream Wholesale, the business-to-business arm of voice and data network communications and managed services provider Windstream, recently announced that's its adding over 1,000 miles to its ultra-long-haul fiber network with the addition of a new route from Salt Lake City to Portland and Seattle. The new fiber will provide low-latency connectivity to markets in the Pacific Northwest.
1/24/2020 5:25:08 PM
Call center agents must be engaged and motivated on the job to successfully engage customers. Call center managers can boost engagement by fostering a positive corporate culture in which agents and workers have a voice in operations and feel challenged and motivated.
1/24/2020 5:20:50 PM
Ransomware is now Extortionware
1/24/2020 4:20:02 PM
TMC announces 2020 SD-WAN Implementation Award Winners. Each winning customer vendor duo will be honored during SD-WAN Expo held February 12-14, 2020 at the Greater Ft. Lauderdale/Broward Country Convention Center in Fort Lauderdale, Florida. SD-WAN Expo provides the stage for award winners to deliver their deployment case study. The event features three days of robust content, with insight from industry leaders, networking and more.
1/24/2020 2:51:04 PM
It is really fun to be at a casino especially when rustling with the slots in real life. Somewhat it makes life glamorous. However, with online casinos, you have to be a bit uncertain. This is due to the rise of numerous scoundrel online casinos that are used to duping players of their fair winnings. Also, some casinos have loopholes when it comes to keeping personal information safe. Therefore, you have to be careful when engaging in casinos, and seek reviews for the reputable ones.
1/24/2020 1:53:51 PM
The cutting-edge technology of online casinos have powered numerous sites and games. On the other hand, an online casino outsources game improvement to third-party firms because of their wide range of games, which they license to online casinos. Casino software involves downloading software, and installing it on your PC, phone, or any other necessary gadget to enable you to play.
1/24/2020 1:50:48 PM
Technology has overtaken industries worldwide and online gambling is no exception. With time, internet gambling is expected to surpass $ 94.4 billion revenue in the year 2024. Factors determining such figure target include the variety and reliability of payment methods provided to customers.
1/24/2020 1:46:15 PM
Unfortunately, most employers are not aware what their overtime rates should be for each employee. Often, your hourly rate gets buried in accounting as you focus on managing the business or department. However, it is a good idea that you know your employees' regular and overtime rate so that you can be sure that you are compliant with state and federal labor laws.
1/24/2020 12:14:59 PM
With 2019 being such an environmentally-focused year. It is no surprise that this year's CES 2020 was focused on renewable energy, but it didn't stop there. Health technology is always an important sector at CES 2020. There were two wearable devices that allow diabetics to control their glucose levels through non-invasive methods in a new, innovative way. There are advantages for users, but they also have their limitations.
1/24/2020 10:41:57 AM
Web proxies are popular tools used to protect private information when surfing the web. They hide your geographic location and the IP address of your computer, making it difficult for websites and scammers to track your browsing activity. They do this by serving as intermediaries between your computer and the rest of the public web.
1/24/2020 10:38:57 AM
Proxies are a fundamental link between your computer and the rest of the internet. While they safely secure your privacy and identity, a proxy address also ensures anonymity. This is the top reason why people all over the globe feel the need to have one.
1/24/2020 10:36:09 AM
The dramatic changes of the digital economy are radically reshaping the way companies do business. Businesses that embrace the digital economy thrive; those that don't are left behind.
1/24/2020 10:30:03 AM
Let's set the record straight; the days of spammy content and directory abuse are long gone because Google's algorithm punishes all websites that still use these strategies. At some point in the past, SEO was about spammy link-building, but since then, it took some great hits, it made considerable changes to rebuild its reputation.
1/24/2020 10:20:40 AM
5G is finally here! It comes bearing phenomenal potential for business but also new 5G security risks. Find out 5G business security risks & how to manage them.
1/24/2020 10:15:39 AM
Evisort is a cloud-based contract management software designed to use artificial intelligence to provide a new way to manage contracts. Evisort, founded in 2016, has experienced rapid growth in the past four years. Initially designed by Harvard Law and MIT researchers for the legal field, the software can easily adapt to handle documents from virtually any industry or enterprise.
1/24/2020 10:09:37 AM
Your business is slowly growing and, whether you are aware of it or not, technology will play a crucial role in its evolution. In 2019, the worldwide spending on technology reached $3.3 billion and most of this growth is due to the recent explosion of artificial intelligence, big data, AR/VR, and IoT. Whether it's because they want to attract new customers, increase marketing efforts, streamline internal operations, or increase profit margins, business owners everywhere are trying to invest in tech and even place it at the core of their organization.
1/24/2020 10:04:04 AM
What Companies Can Learn from the Bezos Hack
1/23/2020 6:52:01 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down with Bryan Jones, SVP & GM of OEM & IoT Solutions at Dell Technologies, to talk about IoT Implementations, IoT Pilots, and Scale and Growth of IoT companies and solutions.
1/23/2020 2:54:01 PM
Rail companies are relying on innovation and connected solutions within the IoT to improve scheduling, service, safety, security, profitable operations, and capacity planning for the future.
1/23/2020 1:05:47 PM
The Aeris Mobility Suite enables automotive OEMs to deploy cutting edge connected vehicle programs globally in less than a year, at a fraction of the cost
1/23/2020 12:55:30 PM
It's not enough to post a job ad and expect to find the most talented call center agents in the field. Companies need to work to foster a positive and engaging corporate culture, and ensure their social media and branding accurately reflect that culture.
1/23/2020 12:16:07 PM
Fedex Text Scam Gets National Attention. What About the Other Scams?
1/23/2020 12:04:45 PM
CallTower has now announced a new proactive Microsoft Teams business-ready solution that company officials say fills the feature gaps that have been missing for those users who migrate their phone systems to Teams.
1/23/2020 11:44:10 AM
Contact centers are now re-optimizing themselves for more automation, but this time, the goal isn't to drive customers off the phone. Thanks to artificial intelligence (AI), contact center platforms are getting better at anticipating customer demands and helping agents fight the right solutions - personalized solutions - faster.
1/23/2020 11:39:37 AM
AI has myriad uses in the call center, and can contribute much more than basic automation and the handling of simple tasks. New AI software is being used by call center managers to coach human agents and teach them to become more empathetic and better handle customer service and interactions.
1/22/2020 5:57:25 PM
More businesses today are adopting cloud communications. In a bid to become the top provider in Europe, Melrose Labs,a new UK-based start-up, has launched its first services for businesses in the region. Its new voice and messaging offerings make it possible for businesses to deliver top-quality customer service while improving operational efficiencies.
1/22/2020 5:54:21 PM
This week, Jersey City-based Ironsphere, a secure access management software and services company that serves large enterprises and telecommunication services providers, announced that it has developed and implemented a global Privileged Access Management (PAM) solution for Cuttone & Company.
1/22/2020 5:47:39 PM
There's a huge disconnect in contact centers today. While most of them - better than 90 percent - claim that customer service quality is their number one goal and customer satisfaction is their most important metric - they're simply not able to live up to the dream. According to a survey conducted by the UK's ContactCentres, most companies say they're being held back because they lack the resources to excel.
1/22/2020 4:33:40 PM
New technology has benefited every aspect of our lives in recent years as a number of aids for those with disabilities have become commercially available. But with a number of them in the market, which can benefit you the most? In this article, we will be looking into this new technology as well as how it can help those suffering from a disability.
1/22/2020 12:06:36 PM
You will be faced with a wide array of options when it comes to completing a metal processing project. So, when it is time to add those all-important finishing touches to the product, what do you need to consider - and what exactly are the different options available to you? Here is everything you need to know.
1/22/2020 10:36:46 AM
With the cost of higher education in Canada rising every year, it's important to know that you will end up with skills that will get you a job after graduation. In our world of advancing technology, careers that cater to the computer industry are in high demand with no evidence of slowing down. More students are enrolling in technological fields than ever before.
1/22/2020 10:29:04 AM
Being an IT or cybersecurity professional is a very demanding job. Cyber-attackers get more and more skilled and are finding new ways to exploit system vulnerabilities you might not have known even existed.
1/22/2020 10:23:04 AM
There's a huge disconnect in contact centers today. While most of them - better than 90 percent - claim that customer service quality is their number one goal and customer satisfaction is their most important metric - they're simply not able to live up to the dream. According to a survey conducted by the UK's ContactCentres, most companies say they're being held back because they lack the resources to excel.
1/22/2020 10:21:46 AM
A lot of time has passed since Super Mario and Pac-Man first came out. The whole gaming industry has changed and evolved a lot in over three decades. That means that the games have changed as well.
1/22/2020 10:05:05 AM
Britain's property market is on the rise in 2020, and investors both domestic and overseas are beginning to look towards the area once again with a heightened sense of confidence.
1/22/2020 9:59:14 AM
New Cybersecurity Best Practices Needed after Learning Apple is not Encrypting iCloud Backups
1/21/2020 7:21:38 PM
Manhattan Tech Support: Could an Outsourced Solution Have Stopped this New York Hospital Hack?
1/21/2020 5:11:46 PM
IT managed service providers offer the business community valuable services, enabling small business owners to grow their companies, protect themselves from malicious cybercriminals, get expert IT assistance 24/7, and much more. While a growing number of companies are embracing IT MSPs and all they have to offer, many people are unaware of what the IT MSP owners think about their line of work.
1/21/2020 4:53:13 PM
The technology sector encompasses anything from well-known large companies to minor and major players that conduct their business mainly out of sight, as well as emerging companies of various sizes.
1/21/2020 4:47:02 PM
Give your visitors a professional and business impression via an interactive wayfinding system or let visitors find the right office via a digital nameplate system via touch screens. Touchscreen technology gives your office buildings extra experience, service to your visitors and tenants and the feeling of innovation.
1/21/2020 4:36:59 PM
We believe in the impact of high-tech interactive solutions and the limitless possibilities that they offer. Data, content, and entertainment are just a fingerprint away from the user. Our touch technology creates astonishment, with sensational presentations that touch and surprise people. In this way, we ensure the ultimate experience for every user in every environment. Touch.
1/21/2020 4:32:15 PM
VoIP, which stands for 'Voice over Internet Protocol', has become a big player for all kinds of companies. Many businesses now favour internet telephony over analogue lines. But what exactly is VoIP and what are the benefits for your company? You'll read it in this article!
1/21/2020 4:26:32 PM
Real-Time Innovations (RTI), an IIoT connectivity company, recently published a new modeling simulation and training (MS&T) whitepaper.
1/21/2020 2:13:02 PM
Trend Micro Incorporated, a cybersecurity solutions provider, recently announced the results of a six-month honeypot trap imitating an industrial factory.
1/21/2020 2:02:33 PM
M&A activity and consolidation in the technology industry, including the Industrial IoT sector early in this new year and new decade with another exciting acquisition announced by Wind River this week.
1/21/2020 1:30:31 PM
In less than a month, SD-WAN industry leadership will converge in Fort Lauderdale, Florida as SD-WAN Expo is poised to bring together the best and brightest in the space. I've had the opportunity to catch up with Aryaka's David Ginsburg - who is participating in the panel discussion Securing Your WAN on Wednesday February 12th - before the event festivities kickoff for a bit of a forecast of what to expect at the event, the industry at large and possibly the 2020 election results. Here's what we discussed.
1/21/2020 11:50:03 AM
Most companies rely on a number of different communication apps to store and exchange data, from project management platforms to voice apps and instant message software. It's easy to assume that all these channels are safe, especially when you use them on a daily basis, but even a small vulnerability could lead to a massive disruption, compromising the integrity of your business's operation.
1/21/2020 9:09:20 AM
Once this academic year is complete, high school students will be trying to make their way to colleges and universities to pursue higher education and training. The process can be challenging, especially to those who haven't been exposed to it before and that can be crippling for their academic career.
1/21/2020 9:06:23 AM
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