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Recently, BridgeVoice Pluto received the award for the Best Voice Service Innovation at the 4th annual GCCM Berlin Awards 2017. The awards were independently judged by a panel of telecom analysts and industry experts, ensuring that the award was given fairly.
7/20/2017 4:21:12 PM
This week, Hello Telecom announced interoperability with Grandstream, and the IP telephony firm's GXP and GXV IP phones. Now that testing is completed, resellers and service providers using Hello Telecom's white label service, Contrex, can seamlessly integrate and deploy the IP endpoints.
7/20/2017 2:12:26 PM
Ciena details what's needed in networks to address the IoT.
7/20/2017 1:15:09 PM
Lancaster County, Penn., has upgraded its public safety network using technology from Aviat Networks.
7/20/2017 12:39:05 PM
Engage WFO's success is one of the main reasons why TelStrat has been recognized as one of the 20 Most Promising Contact Center Technology Solution Providers - 2017 by CIOReview. According to the announcement, TelStrat is one of an elite group of companies featured in the Contact Center special edition of CIOReview magazine, which was released earlier this month.
7/20/2017 12:37:44 PM
HPE's new Synergy480 and 660 Gen10 compute modules powered by Cavium feature significant improvements in cost, density and power.
7/20/2017 11:35:32 AM
It is easy to be contented in the middle of July. With the crack of fireworks lingering in the warm night air, a calendar full of long weekend getaways and plenty of time between now and the first quarter of 2018, there are plenty of ways to convince ourselves that there will be ample time to prepare for the future later.
7/20/2017 10:16:33 AM
In tech circles and beyond, AI is the mot du jour lately, often thrown around in speculative conversations as the magical key that will unlock previously unthinkable technological progress. While often such conversations involve long-horizon views, AI has already made a tremendous impact on the consumer experience. This impact is continuously growing and becoming increasingly prevalent in the travel industry.
7/20/2017 8:43:51 AM
Due to the sensitive information housed within medical records (Social Security numbers, addresses, medical claim data etc.), healthcare has always been one of the most frequently targeted industries by cybercriminals. Hackers who successfully steal this data can profit in a big way, as it has high value in the cybercrime black market.
7/20/2017 8:36:32 AM
This week, TMC awarded Avaya with a 2017 Communications Solutions Product of the Year Award. Avaya Equinox is a unified communication and collaboration platform that supports the mobile workforce and offers the choice of running through the cloud, or software to run on standard infrastructure.
7/20/2017 8:31:58 AM
TransPerfect has renamed its Remote Interpreting Division to TransPerfect Connect in an effort to express that the company does more than interpretation.
7/20/2017 8:27:28 AM
COPC this week launched the RevealCX quality assurance monitoring system as a commercial offering.
7/20/2017 8:23:26 AM
Indianapolis is the second city to receive AT&T 5G Evolution services.
7/20/2017 8:00:00 AM
At the end of the day, agents are supposed to be providing quality customer service that will keep consumers coming back for more. But how can call center managers ensure that each interaction is meeting quality expectations? Here are some tips to improve call center quality.
7/20/2017 7:00:00 AM
Scientel Solutions LLC this week announced it has been tapped by the City of Allen, Texas to help it install a smart city network platform.
7/19/2017 6:03:21 PM
Hello again, my friends. This is another dispatch from the front line at the IoT Evolution Expo, where Tuesday, day two, brought us insights on Smart Cities, connectivity, the IIoT and two of our most popular analyst panels: Money Matters, and Analyze This.
7/19/2017 5:04:44 PM
Converge Distribution Ltd. has joined GENBAND's Kandy Business Solutions reseller ecosystem.
7/19/2017 4:53:02 PM
To enhance your influence, you need to evaluate your communication based on facts, not feelings. You need to get to the heart of what is really going on by experiencing your communication through the eyes and ears of your team and colleagues.
7/19/2017 4:39:53 PM
This week, Avalar Consulting announced a new partnership with Ancero where the Ancero Utility VoIP, cloud and managed service offerings will be rolled into Avalar's portfolio. Meanwhile, Ancero can take advantage of Aavalar's resources to provide customers access to staffing and professional services.
7/19/2017 3:13:33 PM
It used to be that news about DDoS attacks was largely limited to tech websites and other specialized information sources, where the focus was on attack vectors, attack sizes, how exactly the perpetrators pulled it off and how websites could protect themselves going forward. These still have their place, especially with the ever-increasing size, complexity and frequency of attacks, but over the last few years DDoS has gone mainstream and gotten political.
7/19/2017 2:48:47 PM
Today, ASC announced that EVOIPneo recording software is now the only certified solution for recording communications within the TETRA 7.0 Airbus networks. EVOIPneo will record and analyze all digital and analog communications between fire, police and first responders including Short Data Service (SDS), chat, trunked radio and VoIP.
7/19/2017 2:16:11 PM
The MEF has published a white paper defining SD-WAN and is working on APIs to expedite the delivery of SD-WAN managed service offerings.
7/19/2017 1:11:47 PM
Today, an international self-storage company selected Fusion for a multi-year contract to provide cloud communications across 195 facilities. Spanning two continents and offerings over 15 million square feet in storage space, the firm required a reliable, flexible and pocket friendly solution to meet the needs of today, and scale for the demands of tomorrow.
7/19/2017 11:50:51 AM
SkySwitch announced this week that it has integrated ReachUC into the SkySwitch Platform. This influx of advanced applications, tools and features adds much in the way of capability, and is now available to all SkySwitch white label resellers.
7/19/2017 8:27:51 AM
The German government is reportedly pushing the nation's cellular carriers to put more investment into 5G.
7/19/2017 8:00:00 AM
There's a new online banking risk out there. It's called SIM swap fraud. The U.S. Fair Trade Commission reports that there were 2,658 incidents of SIM swap identity fraud in January of last year.
7/19/2017 8:00:00 AM
According to Transparency Market Research, in 2020, the market size of global VoIP services is expected to reach 348.5 million subscribers with revenue of $136.76 billion.
7/19/2017 7:00:00 AM
If you'd like to learn more about SMB cloud migrations and how to choose the right cloud provider to meet your company's needs, be sure to register for the upcoming webinar titled How to Know if Your Cloud Decision is Right for Your SMB.
7/19/2017 7:00:00 AM
In December 2016, the Bombay High Court in India even went so far as to direct the home department to ensure that all courts in the country have video conferencing facilities in place by March 2017. In February of this year, the time given to the government was extended until October. Now, the High Court is demanding a status update on the implementation of these video conferencing systems.
7/19/2017 7:00:00 AM
West UC states that WFM may consist of the following areas: time and attendance tracking; employee scheduling; demand prediction; benefits administration; talent management; training programs and assignments; performance monitoring; vacation and leave planning; career planning; and crisis preparedness.
7/19/2017 7:00:00 AM
Fewer workers means more stress on the remaining agents, which then causes more losses. It's a vicious cycle-one that desperately needs to be broken. So how can call center management improve agent attrition rates? Let's take a look at some tips.
7/19/2017 7:00:00 AM
Businesses need money in order to keep operations going and, therefore, saving money whenever possible is pretty high up on most organizations' priority lists. One way for companies to effectively manage their money is through call accounting solutions.
7/19/2017 7:00:00 AM
GENBAND and Kontron are highlighting their OpenStack AMS solution.
7/18/2017 7:06:08 PM
NEXCOM has come out with a new family of 100 gigabit Ethernet local area network modules that it says boost performance without drastically increasing total cost of ownership.
7/18/2017 6:02:46 PM
C&W talks about its pre-5G trials in Antigua.
7/18/2017 5:59:32 PM
Penguin Computing is now an Intel Xeon Scalable shop.
7/18/2017 5:42:43 PM
In this special live episode from the IoT Evolution Expo, Ken Briodagh sits himself down to talk at you about some of the awesome stuff going on at the IoT Evolution Expo.
7/18/2017 5:26:26 PM
Network functions virtualization and software-defined network solutions provider Brain4Net Inc. has announced that its B4N SwitchOS has been certified by the University of New Hampshire InterOperability Lab. That ensures that x86-based appliances running Brain4Net's Network OS meet the technical requirements of an OpenFlow-based network.
7/18/2017 4:20:26 PM
IT consulting isn't for the faint of heart. Even the most ambitious and confident people can fail in this industry. But there are a select few who find unbelievable success. So, whether you've been in the business for decades or are just starting out, keeping up to date with the latest consulting best practices allows you to remain competitive and continue providing exceptional service to your clients.
7/18/2017 2:30:06 PM
We had an incredible first day here at IoT Evolution Expo. It was 113 degrees out on the strip in Las Vegas, but we were full of nothing but icy cool IoT technology all day.
7/18/2017 1:38:53 PM
Today, CenturyLink announced that it is adding the Broadsoft Unified Communications-as-a-Service (UCaaS) powered by the Broadsoft Government Cloud to CenturyLink's General Services Admistration (GSA) IT Schedule 70 contract.
7/18/2017 1:38:29 PM
Today, IPCO, a Norwegian provider of communications services to service providers, announced that it has selected the Dialogic PowerVille Suite to power the provider's cloud-based unified communications services.
7/18/2017 1:28:06 PM
Las Vegas, NV - July 18, 2017 - From IoT Evolution Conference & Expo, TMC and Crossfire Media today announced the latest companies to win an IoT Evolution Business Impact Award.
7/18/2017 1:14:54 PM
Companies in the U.K. should be planning for MiFID II now, as the deadline for compliance with this new regulation is in January.
7/18/2017 12:21:44 PM
GeoLinks, a B2B Internet Service Provider, announced it has acquired One Stop Voip, a cloud-based telecommunications service provider. With the acquisition, GeoLinks gains all of One Stop's existing customers, IT infrastructure, Unified Communications capabilities and key staffers - making it possible for GeoLinks to expand its portfolio to offer hosted voices services.
7/18/2017 12:02:41 PM
A major part of running a cloud service is ensuring that the system is healthy and performing as expected. A solid monitoring approach should provide transparency across all aspects of your infrastructure. These might include operating systems, applications, build and deployment pipelines, web traffic, sales pipeline, and so on. Monitoring services allow your teams to understand the health of all the components required to deliver your service to clients.
7/18/2017 11:55:58 AM
This week, provider of real time communications software GENBAND announced a new partnership with Red Hat, which deepens the companies' collaboration. Red Hat has certified several GENBAND VNFs solutions, as well as its VNF manager on the Red Hat OpenStack Platform 10.
7/18/2017 11:48:08 AM
A recent blog from VanillaSoft suggests that organizations write their own fundraising scripts - rather than borrowing from others - or working with outside consultants to do so. That way, the firm explains, organizations can be sure they're communicating exactly what they intend to convey.
7/18/2017 8:22:36 AM
China Unicom and Cavium Inc. are working together to test 5G.
7/18/2017 8:00:00 AM
Call centers are the backbone of most companies. Any organization large enough to have a call center in place relies heavily on the agents working there to provide great customer experiences that will keep consumers coming back for more. Therefore, call centers have quite a bit of power and, as Uncle Ben tells Peter Parker, With great power comes great responsibility.
7/18/2017 7:00:00 AM
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