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SignalWire unveiled SignalWire CLOUD now offers Legacy Antiquated Markup Language that is feature-to-feature compatible with Twilio's TwiML and accelerates the migration of application traffic to the SignalWire CLOUD platform.
10/19/2018 3:52:42 PM
Twilio announced that Twilio Flex is now generally available. The fully programmable cloud contact center platform touts a growing ecosystem as well as an industry first payment model.
10/19/2018 3:14:31 PM
For the second time in about two weeks, a major power outage in Denver, Colorado, left thousands of customers in the dark Tuesday evening.
10/19/2018 2:30:59 PM
BlueJeans announced the appointment 35-year industry veteran H. Tayloe Stansbury to the conferencing provider's board of directors. Stansbury brings depth of expertise in developing scalable technology platforms and organizations, and is now a vital member of the BlueJean leadership team.
10/19/2018 1:52:29 PM
Streaming movies has become the order of the day with the evolution of modern technology. It is no longer necessary to go to movie theatres today as you can watch your favorite movies in the comfort of your house or even when you're travelling.
10/19/2018 12:57:38 PM
When you work in an industry where technology is ubiquitous, it's difficult to escape the distractions that so often besiege your attention. But if you want your team to be successful, you must find a way to overcome.
10/19/2018 12:49:30 PM
There's no doubt about it: drones have taken off in a big way - pardon the pun. And video camera-equipped drones are becoming increasingly popular with consumers. Whether it's the chance to capture unique experiences and moments from the air or having fun with a helicopter-style device, drones are becoming useful in many ways.
10/19/2018 11:32:16 AM
LicensingLive! 2018 is just around the corner. Chris Humphrey and TJ Adams of QSC are among the features speakers.
10/19/2018 11:02:46 AM
Taking place November 12-13 LicensingLive! 2018 boasts a business experience center, product showcase and brings together hundreds of enterprise software professionals, but I'd like to spotlight a speaking session. Chief Innovation Officer and Co-founder of Aria Systems, Brendon O'Brien is presenting, The Subscription Wave is becoming the Subscription Tsunami.
10/19/2018 10:44:04 AM
Saudi-based Unifonic has raised $21 million in a Series A round. The company says this is one of the largest Series A events to date in the MENA region.
10/19/2018 10:26:34 AM
The Internet of Things is creating a 3D map of your workspace, and it knows you have been taking too many coffee breaks.
10/19/2018 10:00:00 AM
?People are now more interested in investing in the entertainment sector. The reason behind this choice has to do with the rise of the gaming industry, both in terms of technology and classic games such as billiards, pool, darts, bowling, ping-pong or similar activities, usually selected for entertainment purposes
10/19/2018 9:12:11 AM
Even getting a receptionist - much less a doctor - on the phone is typically a real challenge for patients. Instead, patients are typically greeted with recorded messages instructing them to call a different number if it's an emergency, and to hold, leave a message, or use the website if it's not. That doesn't make for the best customer experience.
10/19/2018 7:00:00 AM
Knowing what to expect based on relevant available data can be very beneficial in the call center.
10/18/2018 4:09:41 PM
TMC and Crossfire Media today announced the expansion of the annual IoT Evolution Business Impact awards. As in previous years, the awards program will highlight business leaders, who have successfully leveraged IoT to solve a business issue, launch a new service or create a revenue opportunity. This year, winners will be recognized during a live ceremony to be held January 29th during IoT Evolution Conference and Expo being held January 29 - February 1, 2019 at the Greater Fort Lauderdale/Broward Country Convention Center in Fort Lauderdale, Florida. Applications for the 2019 IoT Evolution Business Impact Awards will be accepted through December 3, 2019.
10/18/2018 4:04:22 PM
Nureva helps fast-track university IT team's effort to get student input on technology needs.
10/18/2018 3:52:11 PM
Forward Vision Solutions has brought Yamaha UC and other state-of-the-art conferencing solutions to South Wales Police headquarters.
10/18/2018 3:49:25 PM
Fusion announced a leading fashion and lifestyle brand signed on with the cloud services provider to support 29 locations with its PCI-compliant cloud-based solution that promises 100% uptime in its quality assurance guarantee.
10/18/2018 2:16:48 PM
Fusion announced a leading fashion and lifestyle brand signed on with the cloud services provider to support 29 locations with its PCI-compliant cloud-based solution that promises 100% uptime in its quality assurance guarantee.
10/18/2018 2:12:30 PM
With the backing of local governments as well as investors like Tej Kohli, AI hubs are springing up across the globe. Here are some of the newest AI capitals of the world.
10/18/2018 1:56:39 PM
Combining myDevices' IoT in a Box technology with Arm Pelion IoT Platform creates an easy onboarding experience while providing enterprise-grade IoT capabilities.
10/18/2018 1:15:00 PM
CPaaS provider thinQ announced a successful round of financing, to the tune of $24 million. Vaquero Capital played a key advisory role in the process, with Turn/River Capital leading the investment efforts. thinQ intends to use the influx for development as well as meet the demand of a wanting customer base.
10/18/2018 12:17:40 PM
Developing new solutions, and integrating existing ones, can be a real challenge. To help make the process easier, Phone.com offers an API library.
10/18/2018 10:34:43 AM
OpsRamp, which will be presenting at AIOps Expo early next year, today is launching a new solution called OpsQ.
10/18/2018 10:24:57 AM
Impatient with the pace of network automation advancement, Juniper Networks launches online labs, libraries, tools, training and certifications, and opportunities for collaboration.
10/18/2018 10:15:08 AM
KodaCloud has come out with a new and lower cost version of its Wi-Fi as a Service. That artificial intelligence-powered solution comes with a Wi-Fi access point included and will sell for $9.99 through the end of the year.
10/18/2018 10:02:27 AM
As advances in technology make it more cost-effective to deploy IIoT, industries will need to acquire a strategic approach to integrating new sensor data with pre-existing data environments.
10/18/2018 10:00:00 AM
It's important for companies that implement and offer artificial intelligence- and machine learning-based solutions to understand the nuances of language and to map their processes.
10/18/2018 9:57:38 AM
New Antenna Line Designed for High Density Deployments Boasts Industry-Leading F/B & Side Lobe Suppression
10/18/2018 9:00:00 AM
How to hire, prepare, and continue to improve agent performance and contact center outcomes.
10/18/2018 7:00:00 AM
Many leading brands, and other organizations, are using chatbots to interact with customers. They need to take care in aligning the performance and personality of those digital assistants with their larger branding and messaging.
10/17/2018 5:27:04 PM
Vonage announced its API platform, Nexmo, partnered with KPN to augment communication API presence in Europe. Nexmo joins the CUBES API Store stable of programmable communications APIs, with the newly available offerings making their first foray in the Netherlands.
10/17/2018 5:24:16 PM
On this episode of IoT Time Podcast, Ken Briodagh sits down at Teradata Analytics Universe and chats with TUN Challenge award winners from Loyola University Quinlan School of Business: Natalie Dusina, Katherine Fox, and David Faust.
10/17/2018 4:45:35 PM
It is estimated that there are roughly 3.8 billion Internet users from around the world and this figure is only expected to increase. It therefore stands to reason that the number of online investors is continuing to grow in tandem. Countless individuals are interested in learning the benefits associated with online trading, and for good reason.
10/17/2018 4:05:50 PM
It is estimated that more than 10,000 smartphone applications are being created every month. From checking the latest weather forecasts to chatting with friends while away from home, these user-friendly systems are quite handy.
10/17/2018 4:02:27 PM
Ciena announced a new and improved packet networking portfolio, promising service providers the capabilities to seize the opportunity presented by 5G, Fiber Deep, business services and more. The focus of the enhancements was on simplifying access to metro networks, making it easier for service providers to adopt an adaptive networking approach.
10/17/2018 3:37:14 PM
Avaya earlier this month disclosed that it made an investment in AI-driven sentiment analysis company Cogito. Avaya's Jon Alperin will be speaking at one of TMC's new AI-focused events, The Future of Work, early next year in Fort Lauderdale.
10/17/2018 3:00:50 PM
Infoblox says universities and colleges need network monitoring solutions that leverage machine learning and artificial intelligence….
10/17/2018 2:44:58 PM
Workforce management software can allow contact center managers to schedule agents to do a greater variety of tasks. That can serve to keep things more interesting for agents - and to drive better engagement, and thus results, in the process.
10/17/2018 2:30:04 PM
Verint and Connex announced a deepened partnership allowing Connex the ability to provide a further extent of the Verint cloud and on-premises customer engagement portfolio.
10/17/2018 2:19:38 PM
Afero has pointed the finger at the emerging world of IoT banking working to enable things to pay each other via secure micropayments, blockchain, and IoT technologies.
10/17/2018 1:30:00 PM
The city of Tampere, Finland has published The Smart City Cookbook to provide a guide that cities and other smart city program leaders can use when planning and managing smart city activities.
10/17/2018 1:00:00 PM
According to a recent announcement, RoboticsX has opened a new research and development center in Ljubljana, the capital of Slovenia.
10/17/2018 12:00:00 PM
C3 and AWS establish market development fund to fuel adoption of AI across commercial and public sector organizations
10/17/2018 11:00:00 AM
48 percent of IT Administrators Believe the Greatest Security Threats come from Within the Campus
10/17/2018 11:00:00 AM
TMC today announced Shield4UC Inc. has signed on as a gold sponsor for MSP Expo, being held January 30 - February 1, 2019 at the Greater Ft. Lauderdale/Broward Country Convention Center in Fort Lauderdale, Florida. Over three intensive days of education, MSP Expo brings together MSP professionals and thought leaders to network and explore that latest technologies and business practices. MSP Expo is collocated with ITEXPO, the communications and business transformation event where influential buyers gather to make their annual purchasing decisions.
10/17/2018 10:39:34 AM
The advancement and utilization of Artificial Intelligence (AI) is poised to make a similar impact in the 4th Industrial Revolution we are currently experiencing as Henry Ford's assembly line did over 100 years ago.
10/17/2018 10:00:00 AM
Consumer concerns point to the necessity and demand of ISPs offering security services at a network level
10/17/2018 9:00:00 AM
There are a wide array of key performance indicators contact centers use to measure their success. But first call resolution may be the most important one.
10/17/2018 7:00:00 AM
Vindaloo VoIP unveiled its class 5 Softswitch solution this week, aimed at delivering service providers the means to better serve clients with robust performance and a customizable solution.
10/17/2018 7:00:00 AM
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