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Numbers never lie; leveraging a big data and analytics solution provide a firm with an honest looks at operations and offers actionable insight to improve overall performance. From the bottom line to day-to-day operations, analytics can prove integral to a firm. And, with the weekend upon us, no better time than the present to take a look at the week that was in analytics: time for the Week in Review!
9/5/2015 7:45:00 AM
The landscape of next generation digital services is evolving into never before seen engagement and revenue opportunities. And, as more digital service providers jump on the bandwagon the fourth wave will begin to reach tidal wave proportions. With the long weekend upon us, no time better than the present to take a look at the week that was in digital services: it's time for the Week in Review!
9/5/2015 7:40:00 AM
The review of WebRTC Solutions news this week begins with several accolades for the top companies in the field. The first recognition comes from AT&T which recently posted the Top 19 Companies in WebRTC on its blog. The extensive list provides some detail about why the companies made the list, so this review will begin by mentioning just the top five.
9/5/2015 7:30:00 AM
This week in Transforming Network Infrastructure saw the launch of new EMC Federation initiatives, an Indian telco tap ADTRAN for gigabit FTTH, Optus virtualize with Cisco, Platform9 and SolidFire join forces, and Oracle announce a new solution.
9/5/2015 7:30:00 AM
What a week it was for conferencing! This rapidly-growing field that allows us all to make better connections regardless of where we are physically has given us lots of new opportunities, and plenty of news to consider besides. Now that we've got a long holiday weekend on hand, let's take a step back and consider the wider implications of all this news, a process made simpler with our Week in Review coverage!
9/5/2015 7:26:00 AM
Leaders in the unified communications space are facing an exciting business communications climate. An increasing shift toward enterprise mobility, BYOD and the growing demand for enhanced real-time features are placing new demands on UC solution providers. The bigwigs like Microsoft's Skype for Business, and possibly even Apple in a new development, are doing what they can to deliver. Let's take a look at the events that unfolded this week with our week in review coverage.
9/5/2015 7:25:00 AM
Web-scale networking made more news again this past week, and we have a look at some of those stories.
9/5/2015 7:20:00 AM
Here on IoT Connectivity Solutions, we are always trying to bring you the trends and forecasts that matter, while showing off awesome new products and connectivity tools.
9/5/2015 7:20:00 AM
This week in Cloud Contact Center news, TMC asked the question: Why is the cloud contact center in such high demand? It provides an answer to that question in the same post but also expands on the idea by addressing back-office efficiency, millennials, and productive agents in a handful of other posts. Plivo and Microsoft round out the news with their respective product releases.
9/5/2015 7:10:00 AM
It's been quite a week in session initiation protocol (SIP) trunking, and it would be easy to think that going into a holiday weekend we might slow down a bit this week. But no, that's not the case. We had lots of news, and we have some ground to cover. So before you put that barbecue to light, and get ready for the unofficial end of summer, settle in and let's run down the biggest events of the week with our Week in Review coverage!
9/5/2015 7:10:00 AM
Hey folks, hope you've had a nice week on IoT Evolution World. Here, it's been a race toward the long Labor Day weekend, full of milestones for the IoT.
9/5/2015 7:10:00 AM
Call recording's value overall continues to be a standout in the field, and as such, lots of opportunities are showing up for those interested in getting plenty of value out of a tool so powerful that there are laws in place regarding its use. So now that a long holiday weekend's on hand, let's walk into it with a sense of accomplishment, looking back on the biggest events of the week and finding ways to fit these into next week with our Week in Review coverage!
9/5/2015 7:05:00 AM
Consumers and businesses alike stand to gain so much from real time communications-a form of instantaneous communication that would have seemed like magic a few decades ago. Today, the ability to community at any time, from anywhere, with anyone, in real time is becoming the norm. That said, the innovations taking place in this space on a weekly basis are no less impressive. Let's take a look at what this week brought in, with our week in review coverage.
9/5/2015 7:05:00 AM
The contact center industry was on a roll yet again this week, and we have some of the highlight stories.
9/5/2015 7:03:00 AM
This past week in the Next Generation Communications Community as usual saw a little bit of everything ranging from undersea cables to 5G and insights on revenue generating opportunities for mobile service operators.
9/5/2015 7:01:00 AM
This week in the Telecom Signaling Community could be characterized as having a focus on analytics. It should be added that this is how it should be, since visibility into what is going on in the network and being able to use the insights gained from such visibility is essential to service providers in their efforts to provide customers with reliable, secure and quality services.
9/5/2015 7:00:00 AM
Security, storage, speed, and silicon were four themes of our coverage this week in the NFVZone.
9/5/2015 7:00:00 AM
It's not easy to work in an environment where expectations are constantly rising, and mobile Internet operators are discovering that much firsthand. The results of a new study from Vasona Network are making it clear that, while providers are doing a fine job of keeping up with subscribers' expectations, those expectations are constantly on the rise.
9/4/2015 4:12:07 PM
Who knew that this past week was going to be something akin to national logo refresh week as both Google and Verizon revealed their new looks. As someone who in a previous life was an advisor to tech companies on branding issues, it should be noted that modernizing a company logo is both non-trivial as process and actually quite important in terms of market awareness. After all, nobody wants to be perceived as an old fogey, particularly in an age where perception now more than ever thanks to the megaphone we call the Internet matters immensely.
9/4/2015 3:55:41 PM
A successful marketing campaign or strategy is dependent on the marketer's ability to target their specific audience. If you're, for example, a smartphone manufacturer like Samsung your target isn't as easily identified as smartphone users. That may be a great starting point, but an effective marketing campaign will require that you dig a bit deeper and really focus on the most qualified leads.
9/4/2015 3:43:06 PM
In June 2015, Apple launched music streaming service Apple Music, which became a differentiator for the company and an example for the content industry to look towards. In short: Apple's jump into subscription-based content was well played. With the launch of Apple Music back in June, the global brand has now seen monumental success with over 11 million subscribers, not only in the US but in emerging markets as well. Let's look into this further.
9/4/2015 3:32:59 PM
You are a well-respected CTO of a major hosting provider. You recently invested in and installed the latest network security solutions to your data center and are looking forward to getting a full night's sleep, knowing you have taken the proper measures to secure your company's data. Then the phone rings and your security team relays the bad news: you have suffered a DDoS attack. Not only did your website go down, but it went totally unnoticed until several back-end systems were almost completely unresponsive. You ask yourself, How this could possibly have happened, given the network security landscape our team has implemented?
9/4/2015 3:12:10 PM
Mobile location-based services (LBS) set to explode, according to new research by analysts at research firm, Berg.
9/4/2015 3:04:21 PM
NetSuite announced recently that Cartridges Direct (CD) had selected its SuiteCommerce solution to manage its online store. The new solution will make it possible for Cartridges Direct to have a unified view of its entire operation.
9/4/2015 2:52:31 PM
Trends in mobility, BYOD and a remote workforce that is increasing in size are all putting pressure on IT professionals. A new survey from IT solutions provider Ipswitch shows that IT workers need to step up their games to support remote workers, particularly during the summer months.
9/4/2015 2:42:45 PM
Looking to drive mobile video streaming upward, Verizon Wireless has eliminated the $5 a month charge for the popular and newly improved NFL Mobile app and is now making its available to customers on all its service plans.
9/4/2015 2:36:35 PM
Verint, a company that specializes in the creation of business intelligence products, recently announced that it has released the Portuguese language version of its Verint Engagement Management software.
9/4/2015 2:21:27 PM
The sixth generation of Intel's Core processors, dubbed Skylake, will start rolling out this fall. The main benefits to the transition will be seen in size and efficiency, not raw compute power. But what gains will the average user see?
9/4/2015 2:01:50 PM
Digital content strategies are the key to the future business models for most media companies.
9/4/2015 1:32:26 PM
Samsung (and dozens of other big tech brands) are showing off all the new toys at IFA 2015 in Berlin, and this week, the Japanese giant dropped some nap knowledge on the world with its new SleepSense, a new type of personal healthcare device designed to help folks improve their sleepy time.
9/4/2015 1:06:52 PM
As we move further into the 21st century, there is very little doubt that the business VoIP market is getting bigger all the time. With more companies joining the fray all the time, the biggest question customers face is whether or not they are hiring the right companies to service their VoIP systems. Luckily, organizations like Beta News are now able to provide us with a kind of template as to what people should look for when considering one company over another in servicing their VoIP needs.
9/4/2015 12:49:59 PM
Digicel, a mobile phone network provider for the Caribbean, Central America, and Oceania geographical regions, recently announced that it has become a Mitel partner and will begin reselling and providing support for Mitel telecommunications products.
9/4/2015 11:50:32 AM
Businesses have a challenge when it comes to consistency. The value of a consistent brand is well understood by companies, but the plethora of new touchpoints that have emerged as a result of the digital revolution, smartphone adoption and unified communications make it hard to have a consistent customer experience.
9/4/2015 11:41:38 AM
Growth - it's something most businesses strive to achieve, yet can be lingering out of reach when the right processes are lacking. Even when you try to optimize workflows and put efficiency measures in place, there are still variables beyond your control that can either help or hinder. In the world of software licensing, it's not impossible; it just has the tendency to be more challenging.
9/4/2015 11:38:15 AM
There's no doubt that the workplace of late has seen some fundamental changes. An increasing number of technologies are on hand to change how we connect to others, and how we carry out a normal day's workload. In some cases, the workplace isn't so much a place as a concept, fueled by mobility and the bring your own device (BYOD) doctrine. But that change comes with challenges, challenges the new coalition of Switch Communications and Sprint are teaming up to help address.
9/4/2015 11:37:26 AM
Even though landline phones are supposed to be dying, the Grandstream GXV3140 is extending the desktop phone into the Internet era with its support for Skype.
9/4/2015 11:35:28 AM
TriWest Healthcare Alliance, a healthcare company that manages accounts for veterans who are part of the U.S. Department of Veteran Affairs, recently announced that it will soon open a call center in Jefferson Parish, Louisiana.
9/4/2015 11:32:37 AM
When VoIP first became available, one of the features that attracted users was the number of unlimited tier of services it made available for users. With IP telephony now readily available almost everywhere, new hosted voice and data communication service providers are providing a range of solutions with unlimited features. MyNetFone Limited, a hosted services provider in Australia, just announced the introduction of VoiceLink, a business phone plan that delivers unlimited lines for a monthly flat fee.
9/4/2015 11:28:49 AM
Before most businesses used unified communications, Skype was demonstrating the value proposition on a consumer level as one of the first real-time communications platforms.
9/4/2015 11:28:38 AM
A new study says the cloud contact center model is quickly becoming the predominate means of providing seamless, contextual customer service in an omni-channel environment.
9/4/2015 11:27:17 AM
Docker containers let you package applications with all of its dependencies into a standard unit for software development. It wraps up a piece of software and a complete filesystem containing everything it needs to run. This ensures no matter what the environment is, it will always run the same. The Flexera InstallAnywhere has the same concept in that it is a multiplatform installation development solution to deliver a professional and consistent cross installation experience for physical, virtual and cloud environments. The company announced the 2015 InstallAnywhere is the first multiplatform installation solution to support Docker.
9/4/2015 11:25:46 AM
Most airlines today aren't exactly praised for their customer appreciation. High fares (despite low fuel prices) added to extra fees for just about everything except cabin pressurization (and that's probably coming next), and delays, cancellations and lost bags have added to the already-long list of customer complaints. In the meantime, airlines are declaring record profits, and apparently taking little notice of customer grumbling. In the latest rather tone-deaf move, one airline has decided to make customers pay for their support calls by eliminating a toll-free number. Going forward, Frontier customers seeking support will need to dial the company's Utah-based 801 area code.
9/4/2015 11:22:11 AM
VMware has managed to update its rather impressive stack of data center virtualization software solutions mean that its capabilities now allow an organization to run an entire data center as well as the related cloud services in one package as one entity. The company has rolled out components to its vCloud Air suite of software that are used for running cloud services.
9/4/2015 11:19:22 AM
The Contact Center Network Group (CCNG), a leader in professional peer networks for the contact center industry, has announced its fall schedule for training and education. These regional events bring together area customer service, and contact center and customer experience management from across industries in a group-discussion forum setting.
9/4/2015 11:18:49 AM
The results from Gallup's annual Work and Education poll are in, and it looks like telecommuting is on the up and up. Thanks to modern telecommunications technology, workers are having an easier time doing their jobs from their respective homes.
9/4/2015 11:14:38 AM
The foundation of the fourth wave of digital services is mash-ups between traditional, native network services like voice and texting, along with cool and useful app functionality. ADTRAN hopes to help service providers and organizations create these mashups with its new open API for service orchestration, customization and analytics.
9/4/2015 11:01:06 AM
A new survey confirms what many in the contact center services industry had feared: The perception of weak or ineffective customer service is growing.
9/4/2015 10:42:51 AM
Just in case you haven't heard, the Flashpocalypse is coming. Adobe Flash's inability to adapt to the mobile environment has led Chrome, Mozilla as well as Google, Apple and Facebook to disable or block it. The complaints against it are many, and it goes as far back as Steve Jobs
9/4/2015 10:38:22 AM
Trapp Technology, provider of IT, Internet, voice and cloud hosting solutions, has announced the launch of DOTVOX, a Voice over IP (VoIP) communications solution.
9/4/2015 10:30:54 AM
Vonage, known for decades as a provider of a wide range of cloud communications services, finally completed a takeover of a firm well known in the Unified Communications as a Service field, called iCore. The two companies had been talking about a potential merger for a number of months now but as the calendar turned to September, Vonage was finally able to announce that the deal had been finalized.
9/4/2015 10:18:24 AM
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