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The network infrastructure giant has partnered with Imagine on integration. Imagine's Zenium workflow manager and VersioCloud have been certified to work on Cisco's Unified Computing System, a platform that brings together data center capabilities such as compute, storage access, and virtualization enablers.
4/25/2015 7:21:00 AM
We have seen that the concept of bring your own device (BYOD) to work has created the need for companies to develop policies for their use. Augmented reality devices, smartwatches and a variety of other wearable devices have given us a new acronym, BYOW, which stands for bring your own wearable. New may not be the correct word, as it seems that a report from SalesForce shows that over a majority of companies already has a BYOW policy.
4/25/2015 7:17:00 AM
There was plenty of news emerging all over the tech sector this week, and session initiation protocol (SIP) trunking proved no different. Now that we've got a weekend on hand, it's a great time to take a step back and take a look at the wider week of news. That's just what we'll do with our Week in Review coverage, so settle in and let's take on that big stack of news!
4/25/2015 7:14:00 AM
Sometimes one of the funny consequences about technology is that as we see improvements and maturity in one area, we also see problems stemming from other areas. The idea of bringing your own devices (BYOD) to work has made it much easier and convenient to work with devices that you have mastered. Unfortunately, as this makes it easier to work anywhere outside the office, it also means that the companies are facing unmanageable roaming charges. Webbing is an Israeli-based company that is looking to ease the burden.
4/25/2015 7:12:00 AM
From elections overseas to small and medium sized business (SMBs) to corporate contact centers, this week the Contact Center Analytics Review covered quite a wide berth of news. This simply further illustrates the value in analytics regardless of industry, as the ability to compile data and create actionable insight as a result is something ANY business could use. Without further ado, as you may have guessed; it's that time again-time for the week in review!
4/25/2015 7:11:00 AM
There was a flurry of new product releases this week in the NFV and SDN Zone.
4/25/2015 7:10:00 AM
A productivity specialist at Microsoft noted this week an important element about the cloud: someone can always run applications better, faster, and at a lower cost than you can. It is that statement which set the stage for continued news about power of Skype for Business and Office 365 and also makes way for development of stories surrounding recent product releases involving IR Prognosis, AudioCodes, MindLink, MobileIron, and SkyKick.
4/25/2015 7:06:00 AM
What a difference a week makes! This week we were absolutely buried under an avalanche of news in the real time communications sector, and there's a lot of ground to go over. Now that we've got a weekend on hand, it's a great time to take a step back and help make sense of this massive array of news. So get your donuts and coffee handy-or go whole hog and fire up the waffles-because it's the weekend, and that means it's time for our Week in Review coverage!
4/25/2015 7:05:00 AM
Stay off the highway to the danger zone, and enter the Conferencing Zone. The wonderful thing about conferencing technology is that it lets people communicate for business or for pleasure, from near or from afar, without the travel. Perhaps this is why so many companies are jumping on the video conferencing bandwagon.
4/25/2015 7:05:00 AM
Hello friends. It's time for another week in review, and we've seen some pretty interesting stuff come down the line this week.
4/25/2015 7:04:00 AM
The embrace of open source technologies is at the top of the slate this week for its affect on both Microsoft and Atlassian while a recent survey of U.K. knowledge workers shows that they consider collaboration technology to be essential to their daily tasks.
4/25/2015 7:03:00 AM
Happy Earth Day, IoT Evolvers. Hope you had a good one. The industry celebrated and we showed you how at in a special report this week. Sprint is helping vendors take over the IoT with its Command Center.
4/25/2015 7:02:00 AM
Web-scale networking continued to draw interest this past week, and we have all the details.
4/25/2015 7:01:00 AM
It was another week of growth and innovation in the call center space, and we have all the details.
4/25/2015 7:00:00 AM
Thanks to Unified Communications (UC), workers of the world can communicate with one another over sea and mountain without ever leaving their desks and conference rooms. As always, we spent the week tracking the newest developments in a technology that continues to improve work efficiency for a wide array of industries. Here's what we came up with.
4/25/2015 7:00:00 AM
The digital services market has left no room for the faint of heart, as innovative ways of creating greater customer engagement and new revenue streams are proving the fourth wave is here. Those leveraging next generation digital services will be enjoying the ride, while others who are not will be watching from the sidelines. With that said, it's time to take a look at the week that was: time for the week in review!
4/25/2015 6:22:00 AM
Following one of the biggest weeks in the Next Generation Communications Community would be a tall order for any market, yet the influx of news this week didn't fail to offer a lot to consider. After the confirmation of Nokia acquiring Alcatel-Lucent, there was still quite a bit of news to be had in the sector as Alcatel-Lucent brought out a lot of exciting new points to consider. But Alcatel-Lucent wasn't alone in the field, as other sources brought out information to match.
4/25/2015 5:21:00 AM
With the debate in full swing over whether real time communications will end up killing the concept of unified communications (UC), a new wrinkle in the conversation has developed. Specifically, a new report from Easynet-a worldwide provider of managed services-has detailed that UC deployments are proving difficult, if not impossible, for a wide swath of sites in Europe.
4/24/2015 6:37:23 PM
Metaswitch, a network software provider, has announced that Education Networks of America (ENA), an Infrastructure as a Service (IaaS) provider for K-12 schools, has chosen Metaswitch's IP multimedia communications software.
4/24/2015 6:34:18 PM
Kaltura, a video platform aimed at the Over the Top (OTT) TV, Online Video Platform (OVP), Education Video Platform (EdVP) and Enterprise Video Platform (EVP) markets has announced the launch of a new HTML5 web app for the Amazon Fire TV. The platform provides publishers and content owners with comprehensive tools for publishing, managing, monetizing and analyzing video and other rich media content. Completely software-based, it can be implemented into any website or application to augment it with advanced video and rich media capabilities.
4/24/2015 6:29:34 PM
Always, always, have a backup plan. This is a very simple message that everyone-especially massive data centers and enterprises-must adhere to. As a recent blog post from TeamSupport reveals, even the slightest mishap can muck up your business's most basic operations. The example cited in the blog post involves a planned customer call in which the client mysteriously disappeared when the hour was at hand.
4/24/2015 6:28:07 PM
The future is officially here. No longer do maladies and medical situations entail driving to the nearest clinic or hospital. Telemedicine has made it possible to receive treatment-or at least a prognosis, diagnosis or prescription-from any place in the world, or more simply, anywhere in the greater metro area.
4/24/2015 6:22:15 PM
In the realm of business to business (B2B) software choosing the most appropriate customer support software is a decision far more important than many realize. When purchasing anything there can be buyer's remorse, and when it comes to customer support software deliberating on a solution can feel a bit overwhelming. It's for this reason we should take a look a few things that can help you not just choose a solution but purchase the BEST customer support software to suit your need.
4/24/2015 6:22:06 PM
Across the board, technology has advanced the enterprise to be more efficient, productive and in most cases more prosperous. One technology advent in particular that has meant a great deal to businesses of all shapes and sizes is video conferencing. By leveraging a video conferencing solution, a business can save on the cost of travel and disregard geography while at the same time increase team productivity and collaboration.
4/24/2015 6:17:00 PM
WOW! Business announced recently that it would begin offering its business-grade VoIP service to smaller businesses in Illinois, Ohio, Michigan and Indiana. The company also announced a wiring plan for businesses that still use premises networks.
4/24/2015 4:55:55 PM
Yealink, a provider of Unified Communications (UC) terminal products and services, won the 2015 Internet Telephony Product of the Year award for its CP860 Internet Protocol (IP) conference phone. This is the fifth consecutive year Yealink has received the honor, which was presented by the global integrated media company Technology Marketing Corporation (TMC).
4/24/2015 4:51:00 PM
Gartner recently named NetNumber a Gartner Cool Vendor for what it's doing with TITAN, its Transactional IP Telephony Addressing and Numbering platform.
4/24/2015 3:45:59 PM
Silver was the primary mineral mined in Nevada when it was admitted to the union in 1864, earning it the slogan of The Silver State. Times changed, with the gaming and convention industries gaining prominence over the past 30 years. But the state is shifting character again, with technology being its big bet for the future.
4/24/2015 3:16:50 PM
Big telecom mergers just don't fly these days, but it took Comcast 14 months and at least $237 million spent in 2014 to figure it out it couldn't buy Time Warner Cable. In retrospect, this was a no brainer. If the Federal Communications Commission (FCC) wasn't going to sign off on an AT&T and T-Mobile merger back in 2011 and a Sprint/T-Mobile merger in 2014, what sane individual believed that Comcast could pull off a merger with so many negatives hanging over its head?
4/24/2015 2:39:07 PM
High schools are no strangers to changing technologies. Having to both put such things to use within current operations as well as teach the next generation about how such mechanisms work, keeping up with technology in school is important for a wide array of reasons. Kearney High School in Kearney, Missouri, meanwhile recently saw a fairly substantial upgrade to its own phone system with the passage of a new measure at a recent school board meeting.
4/24/2015 2:36:33 PM
Contact center managers can be very arbitrary about offering guidance and feedback, and frequently play favorites with some agents over others.
4/24/2015 1:43:45 PM
With so much of our lives online these days, the ability to protect against cyberattack is as important now as a night watchman was in the days before the Internet. Protecting assets and protecting property against vandalism or destruction were all important tasks, and such tasks now have Internet equivalents. Enter IBM, whose QRadar system now powers analogues to the real-world watchdog, using analytics technology to find potential cyberattacks and prompt reaction.
4/24/2015 12:32:48 PM
There are approximately 80 million millennials, born between 1980 and 2000, roaming the planet and all of them are potential customers. The largest generation in history is comprised of children of the information age, and they have very different ideas about customer service and the customer experience than their parents. To capitalize on this burgeoning market, businesses need to fully understand and meet their customer service demands and expectations.
4/24/2015 12:28:08 PM
The need to be connected to the 'smarter world' is ever increasing with the rise in the number of mobile devices. LTE is now a global reality for millions of subscribers and the age of the Internet of Things (IoT) is well and truly upon us. While this opens up a variety of opportunities for network operators, it also comes with a warning. With the vast increase in the number of connected devices; effective policy and traffic management capabilities have become key demands for carriers and, as such, network intelligence is more important than ever.
4/24/2015 12:11:12 PM
The Internet is full of statistics about so many topics that it can be difficult to drill down to truly critical nuggets of information. In particular, the Web is replete with facts about the importance of improving customer service. So, to help you avoid wearing out your keyboard with search engine queries, we decided to compile 10 of the most compelling business-related customer service statistics you'll find anywhere:
4/24/2015 11:29:46 AM
By now we all understand that customers want to interact with the organizations with which they do business via a variety of channels, so businesses are now feeling the push to support additional channels.
4/24/2015 11:24:12 AM
When used effectively, companies have the equivalent of a personality profile for many of their hundreds, thousands, or even millions of existing customers. This turns each customer from a number to a thinking, feeling, and living person.
4/24/2015 11:15:43 AM
When it comes to cooking up new sources of revenue, mobile operators are looking above and beyond the network and standard connectivity services. More specifically, service providers want to get a piece of the applications and value-added services pie, and luckily for them, it's a pretty big pie.
4/24/2015 11:10:11 AM
A weekly updates on the happenings at VoIP Innovations.
4/24/2015 11:06:58 AM
Most Americans are unfamiliar with the term patent trolls-companies who buy up patents and then quite literally troll around looking for other companies that may be (mostly inadvertently) violating them.
4/24/2015 11:01:38 AM
The omni-channel experience is kind of a new strategy for retailers. While we've seen the boom of e-commerce take away from brick and mortar shops, businesses are starting to see the value in having the best of both worlds. The omni-channel serves the customer both online and off by offering a smooth shopping experience.
4/24/2015 10:55:49 AM
Get your next-gen stats here! Major League Baseball Advanced Media (MBLAM) this week launched next-generation stats league-wide that it hopes will captivate TV fans, help commentators and attract those at the game - all while providing precious data for use by teams to evaluate the performance of their players.
4/24/2015 10:49:38 AM
Self-service is on the rise, and not just in situations in which people are alone at home using their computers. Increasingly, people are also handling transactions themselves via kiosks at airports, hotels, libraries, restaurants, and theaters.
4/24/2015 10:44:33 AM
In Part 1 of this discussion, we looked at the emerging role that Rules-Based Expert Systems and Software as a Service are starting to play in Clinical Documentation. This discussion continues in Part 2 as we move on to look at new applications for Business Intelligence in CDI.
4/24/2015 10:12:31 AM
Freshdesk is a cloud-based customer service company that has seen quite a bit of growth over the last year. The company has actually seen so much success that it just went through a funding round that brought in more than $50 million. This is on top of the $31 million funding round last June that brings the total dollar amount of investments in the firm to more than $90 million.
4/24/2015 10:03:35 AM
Recently, a large cloud-based business apps marketplace released its inaugural ranking of call center solutions - specifically cloud-based solutions.
4/24/2015 9:02:44 AM
At the same time that Sugar 7.6 was unveiled, the company also announced the future of the company with a solution that fuses Customer Experience concepts with the CRM.
4/24/2015 8:53:23 AM
Latin America is a key focus for the contact center industry today as performance and infrastructure have improved over the last few years and as companies look to better cater to their Spanish-speaking customer base.
4/24/2015 8:49:19 AM
This is the intriguing question that Greg Zweig recently posed at UC EXPO in London earlier this week. Zweig, the director of solutions marketing at GENBAND, gave a talk this past Wednesday at the conference about using the cloud and WebRTC to combine Lync and embedded communications.
4/24/2015 8:28:34 AM
Intel's silicon schedule continues to leak out, with the latest showing that its fifth-generation Broadwell processors should launch for the desktop market in mid-2015, targeting mini-PCs and all-in-ones.
4/24/2015 8:28:12 AM
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