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In Apple news, its NFC technology will only be available for mobile payment services for the time being. The possibilities for this burgeoning technology are vast, but Apple is not quite ready to take the leap and explore other spaces.
9/20/2014 3:58:00 AM
As more and more companies are saving time and money by moving to video conference platforms, employees have to adapt to the virtual environment. There are a few things to take into consideration when implementing video conferencing in your office.
9/19/2014 6:36:34 PM
The sharing of content and communicating are two priorities for companies who need to conduct business in the current telecom environment.
9/19/2014 6:01:56 PM
RacoWireless, a machine-to-machine (M2M) service provider, is making communications with Internet of Things (IoT) applications much easier with the new Omega DevCloud product.
9/19/2014 5:57:15 PM
Red Hat, a provider of open source solutions, uses a community approach to cloud, Linux, middleware, storage and virtualization technologies. The company also provides its customers support, training and consulting.
9/19/2014 5:54:01 PM
I think that it is safe to say that after last holiday season's raid on credit and debit card information from stores such as Target made everyone wonder just how secure information is. You would also expect, at least I would, that after hearing about how many people were affected that all large retail stores would have ramped up security to the point where you would want to use cash simply because it is quicker.
9/19/2014 5:51:30 PM
Over the past 18 months or so, SAP has been on a buying spree, it has acquired about seven companies. On Thursday, September 18, 2014, SAP announced that it has agreed to acquire Concur Technologies. This is an American provider of travel and expense management services headquartered in Bellevue, Washington.
9/19/2014 5:47:03 PM
Avnet Embedded, a division of Avnet Electronics Marketing Americas, has announced that it has entered into a distribution agreement with TrueUC to provide its cloud-based unified communications software.
9/19/2014 5:44:00 PM
For small or mid-size businesses (SMBs) that want to provide their end users with the advantages a virtual desktop infrastructure offers, desktop as a service (DaaS) is a good alternative. When deploying these services in-house, often times it can be cost-prohibitive, which is why MyCloudIT exists.
9/19/2014 5:41:41 PM
Small and medium sized service providers have unique challenges when it comes to offering their goods. Because they do not operate the same way large-scale businesses do, their needs, while perhaps less complex, need to keep up with their larger counterparts in the competition.
9/19/2014 5:39:07 PM
SPLICE Software, a premier customer engagement company recently earned the Net Promoter Certification that would help enhance the company's knowledge base, expand its personalization solutions and efficiently connect SPLICE clients with their customers.
9/19/2014 5:36:53 PM
While there are some signs that suggest the economy might be coming out of its long malaise and preparing to reassert itself as a vital, vibrant engine once more, things in the here and now are still somewhat shaky. With that in mind, businesses should be eager to capture every customer that can be had and keep said customers close like family. But a new report from IntelliResponse suggests that some of North America's fastest growing technology firms may be poised for disaster ahead, and it's all thanks to customer service...or a perceived lack thereof.
9/19/2014 5:34:34 PM
While softswitch and billing software may seem like they belong in different categories, they actually go together in many cases, as billing software and its many features are easily supported by softswitch technology. ATEL knows that these two technologies go together extremely well, and recently announced the latest update to its softswitch and billing software, in Version
9/19/2014 5:06:28 PM
A recent report conducted by the European Union Agency for Network and Information Security (ENISA) found that two-fifths of mobile Internet outages happened because of software bugs-a significant increase over the 2012 total of just 15 percent. Anecdotal evidence suggests this may also be a problem in the U.S.
9/19/2014 4:40:18 PM
Many readers of business news have certainly witnessed the growing trend of enterprises focusing more on their relationships with customers. Gone are the days when they could hide behind ignorance and of not being able to know their customers through and through. Now, customer relationship management systems are able to use silos of data containing call histories and personally identifiable information to make support calls more personal, quick, and effective.
9/19/2014 4:23:14 PM
Figuring out just what customers want these days can be a difficult prospect at best. But knowing what customers want is extremely valuable information. Difficult but valuable means that there are plenty of studies out there to get a better handle on just what the customer wants, and to that end, OpinionLab has stepped in to help. It's released the September 2014 Customer Opinion Index (COI), and with it, plenty of information about just what the customer wants.
9/19/2014 4:16:29 PM
It's no secret that big data analytics is the frontier where companies today are finding efficiencies, getting to know their customers better and operating their companies in a more profitable manner. Every solution from call recording to lead generation seems to have analytics built in. Increasingly, however, where they will matter most is in the cloud. That's where most companies are storing their business and customer information.
9/19/2014 3:39:54 PM
U.K.-based medical equipment company Ferno recently opened a new customer service center that will be located at its headquarters in Cleckheaton, U.K. The center reportedly will exist to show off Ferno's medical products through interactive product demonstrations and will provide additional education opportunities through the form of seminars and group trainings.
9/19/2014 3:21:14 PM
While many enterprises in the U.S. are opening new customer service centers that house all manner of brand representatives, one company across the Atlantic pond recently participated in the ribbon cutting of its new customer experience center.
9/19/2014 3:19:31 PM
The U.S. isn't the only place in the world where government and telecommunications industry players are considering how they might alter regulations and infrastructure to address the massive uptake of mobile and texting by the populace. This is being explored down under this as well.
9/19/2014 3:13:44 PM
The old saying that, seeing is believing, is extremely pertinent when it comes to understanding the vitality and validity of technology capabilities that many would characterize as being very much in hype stages of development. This has particularly become the case when it comes to Software Defined Networking (SDN) where there has been much said about vendor-specific solutions and their promise, but where the critical area of interoperability has been an open issue.
9/19/2014 3:05:56 PM
The call center is generally the forward-facing part of an operation. Customers call into it as a way to get answers to questions or solutions to problems, and sometimes, the call center even works in an outward direction to interact with potential customers. But a call center can be an expensive operation that takes a lot of time and effort to set up. For smaller companies, the call center might have seemed like an impossibly expensive dream, but with Talkdesk, the dream is much more achievable, and for a better price than some might expect.
9/19/2014 2:54:15 PM
Range Networks Inc. is a U.S. company that has only been around for a few years, founded in 2011, and provides open-source software products used to operate cellular networks. The company created the OpenBTS Project, an open source software defined radio implementation of the Global System for Mobile communications (GSM) radio access network. It presents normal GSM handsets as virtual Session Initiation Protocol (SIP) endpoints.
9/19/2014 2:48:19 PM
Voxbone and CallTower announced this week that CallTower is using the Voxbone international Dial Network to extend CallTower Complete 2013 for Lync, to the PSTN. As part of the agreement, Voxbone will provide CallTower's multinational customers with geographical, mobile and toll-free telephone numbers from more than 50 countries. Voxbone will also provide number portability from more than 35 countries to migrate enterprises with a traditional ISDN-based telephone service and PBX to CallTower's services.
9/19/2014 2:35:13 PM
Web based products have started to appear. Amaryllo International, B.V., a smart home wireless security provider headquartered in Amsterdam, debuted the first wireless home network cameras based on Google's Web Real-Time Communications (WebRTC).
9/19/2014 2:20:34 PM
Algoweb, which develops technology for use in financial markets, may soon be entering into a software licensing agreement with spread betting and CFD provider London Capital Group (LCG).
9/19/2014 2:03:02 PM
Recently, the Internet Corporation for Assigned Names and Numbers (ICANN) launched the second of what was described as auction(s) of last resort. Designed to offer up control of top-level domain names, the auction proved surprisingly brisk as three contention sets landed and were resolved at multi-million dollar prices, with Amazon landing perhaps one of the best and most relevant names: .buy.
9/19/2014 1:54:07 PM
Examining contracts to make sure that they contain favorable terms is also similar to poring over travel expense reports to make sure money is being spent effectively.
9/19/2014 1:51:05 PM
With the continued growth of both SIP Trunking and Unified Communications, it's hardly surprising to have seen the Enterprise SBC market grow in parallel. In fact, the market has grown steadily not only in terms of customers, but also vendors, with well more than a dozen players in a space that not long ago held only a small handful. On its way to a projected $1.6B by 2018, the market reached $65M in Q2 of this year, according to Infonetics. Not surprisingly, the top tier of players, according to Infonetics, includes Cisco, AudioCodes, Sonus, and Oracle, with Ingate and Edgewater following closely in the second tier.
9/19/2014 1:37:58 PM
Sometimes in a market there can be a lot of movement that doesn't necessarily advance the market very far in terms of things like revenue. Sometimes this is due to changes in the field, or new technologies that are getting users interested, yet to only have a limited application. The enterprise video conferencing market is undergoing just such an unusual issue, based on a new report from Infonetics Research that makes it clear: there's a lot of activity in enterprise video conferencing, but revenue growth from said activity is a bit limited.
9/19/2014 1:28:01 PM
The Carolina Panthers have chosen Toshiba American Business Solutions as its official office equipment and service provider for the 2014 season. The team is using a number of Toshiba's e-STUDIO products throughout the organization. The equipment will be implemented at the Panthers' Bank of America Stadium in Charlotte, North Carolina, and at its training camp facility at Wofford College in Spartanburg, South Carolina.
9/19/2014 1:22:26 PM
Pegasystems Inc., a company that provides digital solutions, recently announced that it has been positioned as a leader in Gartner, Inc.'s Magic Quadrant for Mobile Application Development Platforms (MADP).
9/19/2014 1:19:23 PM
RingDNA improves sales performance at companies. Basically, a sale acceleration platform, RingDNA comes as a result of the current sales climate.
9/19/2014 1:14:58 PM
Thanks to a bevy of new programs introduced by Mayor Michael Nutter's administration, Philadelphia is now the preferred destination for the seasoned entrepreneurs as well as budding businessmen seeking to start or expand their ventures. The city's downtown area is now the home of a number of startups and growing technology companies.
9/19/2014 1:08:43 PM
IBM and AT&T alliance has been allowing many businesses to enjoy secure, first-of-its-kind network-enabled cloud service that uses private networks rather than the public Internet.
9/19/2014 1:04:27 PM
Evolve IP has been helping businesses improve employee productivity in the office and on the road with its unified communications (UC) suite; fully integrating voice, video, instant messaging & presence (IM&P), desktop sharing, and audio/Web conferencing.
9/19/2014 1:00:10 PM
Few years back, VoIP was a treat enjoyed only by the largest of corporations. Of course, the solutions were all expensive, all proprietary, and all inflexible. Today, VoIP has exploded into the SMB space with solutions and providers of all shapes, sizes, levels of quality, and degrees of practicality designed for unique operations.
9/19/2014 12:56:15 PM
The U.S. healthcare budget, which currently stands at almost $3 trillion at the moment, can only be appreciated when data points about small segments of the whole are highlighted. For example: The Institute of Medicine, an independent adviser to the government and the public, and part of the National Academy of Sciences, revealed an incredible $190 billion is spent on paperwork and unnecessary administrative costs annually. This is a glaring example of how the industry needs to make a more of an effort to digitize all of its paperwork. Electronic health record (EHR) is now making this possible, and more organizations are implementing this technology because government mandates are requiring the practice.
9/19/2014 12:50:49 PM
WebRTC provides a rich toolkit to add value to existing hospitality services and engage customers.
9/19/2014 12:33:30 PM
It is clear that one of the areas where WebRTC will have a huge impact is in accelerating the move of contact centers to the cloud. In fact, one of the facilitators for the move is in the integration of telephony APIs into business processes, and enabling the integration to be easy and cost effective. There is interesting news on this front, with the announcement from BlueLeap, a Gold level member of Oracle PartnerNetwork (OPN) with Specialized status for Oracle Service Cloud, that it has achieved Oracle Validated Integration of the BlueLeap Connector V1.0 with Oracle Service Cloud.
9/19/2014 12:26:37 PM
AppCarousel, a provider of app store solutions and content ecosystem services, recently announced a partnership agreement with TVersity, a provider in media streaming solutions for Multichannel Video Programming Distributors. According to the terms of the agreement, AppCarousel will deliver an HTML5 app platform via the cloud for set-top boxes and smart TVs.
9/19/2014 11:54:27 AM
There has been some discussion as to WebRTC adoption. Frequently heralded as an incredibly disruptive capability, which will change the nature of real-time communications by making multiple media interactions easier as they are enabled through a Web browser without the need for plug-ins, WebRTC has somewhat quietly been making significant headway in terms of its rollout. An example of this comes from Session Boarder Controller solutions provider FRAFOS, with the release of the ABC WebRTC gateway.
9/19/2014 10:37:56 AM
As one of the subsidiaries of Alibaba, Alipay is going to be part of the biggest IPO in the world today. The company is the largest third-party payment solution in China, and the infusion of cash its parent company receives will likely push Alibaba to start expanding its services around the world.
9/19/2014 10:26:02 AM
According to the World Health Organization, mental illness is responsible for more disability than any other group of illness in developed countries, including cancer and heart disease. A fact sheet published on the CDC's website reveals 25 percent of all U.S. adults have a mental illness, and close to 50 percent of adults will develop at least one form of mental illness during their lifetime. The biggest problem for individuals that suffer from psychological disorders is many are not diagnosed, and more often than not, by the time they get help they are in the advanced stages of the condition they suffer from.
9/19/2014 10:17:33 AM
To keep up with customer's needs and demands, Wilcon has recently announced a new fiber network ring joining downtown Los Angeles and El Segundo.
9/19/2014 10:13:48 AM
Wearable fitness devices like FitBit and various fitness tracking apps help people around the world get their exercise routines on track, as the software collects data based on that user and customizes a workout plan for them. But what if there was an easy way for doctors and other medical professionals to access this data to help curb obesity and prevent other diseases? That vision is exactly what Vivametrica has in mind with the launch of their new health data aggregation platform, which pulls data from smartphones and wearable fitness devices to get a big picture of health trends - with the user's consent of course.
9/19/2014 10:10:18 AM
At the recent ITEXPO conference in Las Vegas, Epygi Technologies, a U.S.-based designer and manufacturer of business telephony solutions, unveiled the first model in its newest line of QX IP-PBXs and Gateways. The new QX200 IP-PBX, which won a Best of Show Award at the conference, is designed for offices with up to 200 employees and is the forward-looking alternative to certain models in the company's earlier Quadro business phone system line, namely the Quadro4L (26 users), QuadroM8L (98 users) and the QuadroM32x (194 users).
9/19/2014 10:07:36 AM
The Amazon Mayday button on select Kindle e-readers made a big splash recently. But if you think that's interesting, hold on to your hats, because it looks like we're poised for a plunge into more video-based customer service. This expansion of real-time video communications is likely to be enabled in large part by WebRTC.
9/19/2014 9:44:01 AM
Keeping with this phenomenon, 3C Contact Services, a North American provider of outsourced contact center services has reportedly been experiencing rapid growth over the past few years. The recent win of two new clients has added to the momentum.
9/19/2014 9:41:11 AM
The Fraud Detection System (FDS) uses a patent-pending Phoneprinting technology to analyze call audio by identifying anomalies that indicate fraud, including Caller ID/ANI spoofing, call forwarding, and voice distortion. Additionally it produces a unique Phoneprint for every call to identify repeat offenders using voice biometric signatures to track known fraudsters and score risk factors such as the ANI location, telco, and call velocity.
9/19/2014 9:27:11 AM
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