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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

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Cloud communications provider IntelePeer has announced that it has appointed Lawrence R. Irving as chairman of its board.
8/21/2014 5:49:33 PM
U.S. Gas & Electric is a company that specializes in supplying energy for commercial and residential customers. It is headquartered in Miramar, Florida but services clients living in the states of Michigan, Illinois, Indiana, Ohio, Kentucky, Pennsylvania, New York, New Jersey, Connecticut, Maryland, DC and Massachusetts.
8/21/2014 5:45:06 PM
It was only a couple of days ago that I wrote about Sprint dropping the concept of its Framily Plan and creating a plan called the Family Share Pack. This took place about a week after Sprint's new CEO Marcelo Claure took hold of the reins. One question that arose from this move was whether or not such a decision would lead to a new round of pricing wars, with each of the carriers attempting to outdo each other.
8/21/2014 5:40:23 PM
A recent news report explains that the German soccer team Bayern Munich will be working with a German-based, but globally reaching, technology company to help improve the fitness of its athletes.
8/21/2014 5:35:04 PM
The rollout of the Affordable Care Act last year, known more widely as Obamacare, was driven, in part, by the accompanying website, The national site ran into major technical problems from its inception, and the state exchange sites that worked alongside it were often no better. Many crashed because of server load malfunctions, and they ended up providing users with poor overall experiences that ultimately hindered, more than helped, their access to proper healthcare.
8/21/2014 5:28:39 PM
A key point being rapidly discovered about the Google Glass is an increasing dichotomy in terms of public perception. When regular people wear Google Glass, it's often taken negatively, as evidenced by the growing slew of bars, restaurants, movie theaters and other places set to ban the device for use in said locations. But when professionals use Google Glass, it's taken much more positively, a way for business users and others to get needed information rapidly and simply. The medical field has proven a huge boon for Google Glass, and Wearable Intelligence recently distinguished itself in a move to raise substantial funds to help Google Glass make the jump to medicine more fully.
8/21/2014 5:25:37 PM
Products and services on the software-defined networking front have already seen a very respectable uptake, and they are poised to realize a compound annual growth rate of 89.4 percent between now and 2018.
8/21/2014 5:16:30 PM
When the Heartbleed bug was announced in April of this year the potential of the OpenSSL vulnerability had many people worried, and rightfully so, because websites secured with the software were susceptible to hacking. A week after it was made public, Chinese hackers exploited that vulnerability, breached Community Health Systems Inc. and stole Social Security numbers, names, addresses and other personal data belonging to 4.5 million customers of the second-largest for-profit chain of hospitals in the U.S., which has 206 hospitals in 29 states.
8/21/2014 4:56:58 PM
For several hours last week, doctors at PIM Associates lost connection with its electronic records when Practice Fusion, which makes software to help doctors track patients, had Internet connectivity issues.
8/21/2014 4:04:50 PM
When apps like Whatsapp and WeChat broke into the smartphone apps market, people thought they were seeing the future of instant messaging and communications. Who needs to pay for texting, when they can download an app that can send instant messages and has fun functionality? Sadly, for app developers, texting isn't likely to go away any time soon, as a recent report has revealed a bleak future for smartphone apps.
8/21/2014 3:53:41 PM
As with most big projects, eliminating paper from the office begins with cutting down the project to manageable steps that can be initiated today.
8/21/2014 3:49:59 PM
In a modern lead-generation sense, nothing is more important than your marketing database. This is the collection of resources that your sales people need to sell, and sell well.
8/21/2014 3:30:33 PM
A provider of E911 services announced this week that it has been awarded an Information Technology Schedule 70 contract from a major branch of the U.S. Federal Government.
8/21/2014 3:26:55 PM
We live in a world more connected than ever before-that is a simple fact. Every indication is that the future will bring even more connectedness, making it increasingly easy for people to share information. That is especially true of customers, who are more likely than ever to share customer service experiences. Controlling your messaging is more difficult than it was previously, because companies can't hand-pick which reviews to make public. Today, listening and responding to the voice of the customer is the best way to project an image of excellence; fortunately, businesses have access to the tools that allow them to do just that.
8/21/2014 3:25:42 PM
Normally, when dealing with Web-based real time communications (WebRTC), there's a lot to talk about in terms of development. New tools or services rapidly come out and pose the potential for major changes in the way we operate. But sometimes there's a step back, or what seems that way from the outset and a new decision on Google's part may end up slowing progress at least a bit, as Google backpedals on a recent decision to add the Pointer Events standard to Chrome.
8/21/2014 3:17:14 PM
When it comes to business practices, there's a lot of information out there on how to retain customers.
8/21/2014 3:07:25 PM
One of the biggest issues in the rise of Web-based real time communications (WebRTC) is the ongoing issues among the major browsers. While Google and Mozilla have embraced WebRTC, followed quickly by Opera, Microsoft and Apple-makers of the Internet Explorer and Safari browsers respectively-have been less than eager to bring the new system into operations. But a new development seems to be bridging the gap between Google and one of the biggest holdouts: Microsoft.
8/21/2014 3:04:14 PM
When you buy a new car, you do a lot to make sure it's the one you want. You take it for a test drive. You contemplate two wheel drive versus four wheel. You mull over the various options, weighing cost against the essential ability to load the kids and a dog in the back, or a kayak on the roof. You carefully pick the vehicle that suits your needs - after all, it's a big purchase that you're going to stick with for some time - and hopefully leave without a hint of buyer's remorse, because you made a well-informed decision.
8/21/2014 2:50:38 PM
When most consumers think call center, they generally think of very large organizations such as their mortgage companies, banks and utilities. After all, those are the companies that most obviously use sophisticated call center equipment and solutions.
8/21/2014 2:46:52 PM
Watching TV together is one of the things people look forward to the most with services like Netflix or Hulu. All of these services deliver TV shows and movies to your living room without having to get up off the couch, but the only catch is that you still have to be with your loved ones if you want to watch TV with them. That might change with a new platform called Rabbit, which allows you to watch whatever you want with your friends.
8/21/2014 2:36:38 PM
In late 2011, customer experience solutions provider Interactive Intelligence launched a very interesting campaign to get executives to speak with their sales people. In conjunction with international charity Oxfam, if you met with Interactive Intelligence, Oxfam would donate a goat to a needy family in an impoverished community in one of the many developing world countries where it operates.
8/21/2014 2:35:35 PM
With draft of ORTC for WebRTC released, what does this mean for WebRTC going forward?
8/21/2014 2:33:36 PM
One of the biggest benefits touted about the cloud is the ability to drastically improve spending on technology. Companies are promised tens of thousands in savings - if not more - and the ability to streamline operations and even eliminate unnecessary positions. The same benefits have been touted about hosted phone systems, but are these promises based on reality?
8/21/2014 2:30:35 PM
TMC and Beka Publishing today announced the completion of ChannelVision Expo (CVx), held August 13-14, 2014, at The Rio in Las Vegas, Nevada. The event explored best practices on how resellers, independent agents and system integrators can successfully adapt to today's ever-changing environment.
8/21/2014 2:29:19 PM
When the Hearbleed bug was announced in April of this year the potential of the OpenSSL vulnerability had many people worried, and rightfully so, because websites secured with the software were susceptible to hacking. A week after it was made public, Chinese hackers exploited that vulnerability, breached Community Health Systems Inc. and stole Social Security numbers, names, addresses and other personal data belonging to 4.5 million customers of the second-largest for-profit chain of hospitals in the U.S., which has 206 hospitals in 29 states.
8/21/2014 2:25:52 PM
It is true that being able to use wireless devices at the workplace does make the concept of working easier. You can literally work from any location using almost any device. The fact that companies have embraced the idea of letting their employees bring their own devices (BYOD) to work has become a two way street.
8/21/2014 2:21:07 PM
Mitek announced on Tuesday that it appointed Fritz Hesse interim VP of Engineering. Hesse's background includes stints at Intuit and MaintenanceNet as well as a president and CEO of a tech startup that provided mobile asset management and electronic document tracking. The move follows the departure of chief technical officer Michael Strange and comes in the middle of a court battle the company has with USAA.
8/21/2014 2:13:50 PM
CenturyLink has announced that it is offering its Private Cloud service in 57 data centers across the world.
8/21/2014 2:10:09 PM
Most businesses have heard about the Internet of Things, also known as machine to machine (M2M) technology. M2M enables devices and machines to communicate with each other and people wirelessly, opening up the next step in the Internet revolution.
8/21/2014 1:11:55 PM
TMC and Crossfire Media today announced the winners for the M2M Evolution Business Impact Awards that took place at the M2M Evolution Conference & Expo, held August 11-14, 2014, at The Rio in Las Vegas, Nevada. The full M2M Evolution event brought together IT industry professionals to discuss the latest Machine-to-Machine (M2M) and Internet of Things (IoT) technology and strategies.
8/21/2014 1:08:01 PM
It's easily one of the biggest applications when it comes to Web-based real time communications (WebRTC), and for most, it's one of the only reasons to even take an interest in the first place. More specifically, it's real-time video chatting, and it's the idea that's captured a lot of imaginations. But one company, Rabbit, thinks it may have found a solution to one of the biggest problems in video chatting, and it's all thanks to WebRTC.
8/21/2014 1:02:30 PM
A company called Netatmo may be helping to kick off the Internet of Things (IoT), starting with your thermostat. Netatmo wants to deliver smartphone-controlled home thermostat devices that allow users to set the temperature in their homes remotely, whether they are home or not. The company has recently made the announcement that it had chosen Broadcom Wireless Internet Connectivity for Embedded Devices (WICED) Wi-Fi technology. The choice to go with Broadcom's WICED Wi-Fi solutions may convince other manufacturers to go with broadcom-compatible connectivity to get a faster time-to-market for several IoT products.
8/21/2014 12:49:47 PM
MontereyCU leverages Good's cross-platform solution and secure containerization model to improve mobile productivity of users. This collaboration helped it to place servers behind firewalls with minimal setup and focus more on their core business.
8/21/2014 12:37:12 PM
The global service provider VoIP and IMS market is down 6 percent from the second quarter of 2013, according to Infonetics Research's vendor market share and forecasts from its 2nd quarter.
8/21/2014 12:34:41 PM
The introduction of virtualization within networks promises new agility and more functionality at lower costs, but it can also create new challenges in terms of network visibility and control.
8/21/2014 12:23:34 PM
Real time communications in general have gone a long way in terms of keeping users connected regardless of the users' locations.
8/21/2014 12:19:07 PM
When it comes to managing a pool of contact center agents, most organizations today use some tried-and-true methodologies. They build a schedule based on the contact center's forecasting needs and the agents' skills. They spend a little time training and evaluating agents. After that, they generally let them loose and hope for the best.
8/21/2014 12:14:02 PM
There isn't a business out there that doesn't want engaged employees, really; the idea that the employee might be so personally committed to the business and its success that the employee is willing to go the extra mile and do things that wouldn't necessarily be part of a job description is hard to pass up. But getting employees who think like that-even in a bad economy-isn't often easy. So businesses therefore begin to wonder, just what is employee engagement, and how can my business get it? Melcrum took a look at those questions, and what it found will likely prove eye-opening.
8/21/2014 12:12:24 PM
Pew Research's latest survey findings on online relationships in the digital era show that many people currently single and looking for a partner have used online dating sites or mobile dating apps. This means modern technology is now playing a prominent role when it comes to romantic connections, and online daters are on the rise.
8/21/2014 12:11:45 PM
As companies all over the world have realized the salient benefits of VoIP services, providers are coming up with new plans and services to exploit the market. In fact, there are hundreds of VoIP providers in the market and choosing the best provider can be a difficult task.
8/21/2014 12:05:43 PM
While CounterPath Corporation is already fairly well known in the industry for its line of unified communications (UC) over-the-top (OTT) solutions-available in versions for desktops and mobile devices, as well as tablets-it's about to get a new influx of interested customers thanks to a new agreement between itself and an unnamed major supplier of networking equipment and related solutions.
8/21/2014 11:57:12 AM
Likewise, if the agent and the customer fall easily in sync, wouldn't first call resolution be more likely in a shorter amount of time? Ultimately, you're seeking the best outcome for the call in the shortest amount of time. If you could use statistical data and speech recognition to match the personality of the customer to the agent, you not only reduce the time of the call, you also improve the outcome.
8/21/2014 11:54:37 AM
Placing VNFs at the customer edge, he adds, facilitates effective ramp-up of NFV solutions with a center-less NFV approach that requires a minimum upfront investment and risk.
8/21/2014 11:53:12 AM
One of the reasons social media outlets are popular is because it allows the user to control who they interact with. Violating this very important component of this medium greatly upsets users who in essence have made these companies international organizations with multibillion-dollar evaluations.
8/21/2014 11:49:15 AM
Cook County Health is one of the largest public health systems in the country because it has to serve the needs of its five million residents. It is the most populous county in the state of Illinois and the second most populous county in the country, after Los Angeles in California.
8/21/2014 11:34:15 AM
If you have an iPhone or iPad, there is really only one place for you to go if you want to download apps. When you consider the nuances of the iOS, it really does make sense to go to the source. This ensures that the app will work seamlessly without any problems.
8/21/2014 11:30:58 AM
What do you look for in an audio conference experience? Is it important that all participants are able to make a direct connection without interrupting the call? Is it more critical to ensure the presenter has the tools he or she needs? Perhaps you're more focused on the quality of the connection and ensuring that no one misses a word.
8/21/2014 11:03:48 AM
A major researcher has just released vendor market share and forecasts from its 2nd quarter (2Q14) Service Provider VoIP and IMS Equipment and Subscribers report.
8/21/2014 10:36:39 AM
Even though Africa is experiencing an economic boom at the moment, the infrastructure in the vast majority of the continent is still very poor. The roads, electrical grid, telecommunications, financial institutions, and water supply still need major improvements in order to bring the standards up to par with other regions of the world.
8/21/2014 10:20:07 AM
Colorado-based cloud contact center solutions provider Connect First recently announced its participation, together with Rocky Mountain Vintage Racing, in raising $137,000 in the fourth annual Race Against Kids' Cancer.
8/21/2014 10:15:14 AM
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