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When most people think IVR, they think of the basic inbound IVR systems that, frankly, don't do the modern IVR justice. Today's IVR systems can do much more and can truly be turned into corporate assets.
6/17/2019 11:52:22 AM
The battle of the consoles is about to erupt once again, as gamers around the globe wait for the new PlayStation and Xbox. In the UK, the gaming industry is bigger than both music and video combined - so, the battle of the consoles is highly anticipated. But, who will win? We've dived into the two goliaths to find out.
6/17/2019 10:29:51 AM
In the past few years, Instagram took off to be one of the most important social media platforms in the world. As Facebook became more appealing for older adults, Instagram took millennials by storm and changed the way they dress, eat, travel and interact with people.
6/17/2019 9:35:59 AM
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution or working with a number of vendors for collaboration needs it is vital to protect this investment with UC network management. And, with the weekend upon us there's no better time than the present to take a look back at the week that was in UC network management: It's time for the Week in Review!
6/15/2019 7:00:00 AM
Everywhere you look these days, voice is becoming the dominant enablement medium. Whether in a car, at home, in the office, or anywhere else, voice is connecting us with the technologies we use every day.
6/14/2019 6:41:44 PM
Automating the software supply chain is the key component to success in digital transformation. Whether your firm is built on hardware solutions and is now focusing on software, or you're simply interested in gaining new business models to extend your product lifecycle- eliminating manual processes, integrating the quote to sale, automating the fulfillment/ delivery processes, or increasing your customers satisfaction- the first step is a flexible and enterprise-grade consolidated software licensing solution.
6/14/2019 4:46:54 PM
This week, C3 unveiled its Cisco Broadworks powered hosted PBX, UCaaS and CCaaS platforms. These additions join SD-WAN, connectivity, security, managed services, cloud offerings in a comprehensive portfolio of solutions.
6/14/2019 3:12:44 PM
What Business Can Learn From This Darien, Connecticut Police Warning
6/14/2019 2:46:02 PM
Evernote Flaw is a Social Engineering Goldmine
6/14/2019 1:14:12 PM
Quality assurance is arguably one of the most important factors in a call center operation's success. Simply seating agents and providing a script of what to say and not say is simply not enough today or for the future if you want to maintain customer satisfaction levels and exceed company goals.
6/14/2019 12:28:01 PM
When the cloud has just appeared, people were using it for reducing IT costs and improving scaling and flexibility. More and more organizations were using the cloud as storage. These days, we take the cloud for granted. It is so convenient to have access to our data across all portative devices anytime and anywhere.
6/14/2019 12:17:46 PM
Schedule adherence, or the metric that reveals whether call center agents are adhering to their assignments, is one of the most important metrics in the call center. Schedules aren't much good to anyone if they're not being followed, so it makes sense to track adherence for a variety of reasons.
6/14/2019 12:10:34 PM
For the second time in just over a month, a power outage delayed a Tampa Bay Rays game, when the lights went out at Tropicana Field in St. Petersburg, Florida Thursday night.
6/14/2019 12:03:19 PM
What we call a VPN is a virtual private network. It is the best way to maintain your online privacy and data security. Let's make it clear on how to select the right VPN. The market for VPNs is enormous. Some of them are free of charge, while for others you will have to pay.
6/14/2019 10:14:30 AM
Recruitment agencies are no strangers to innovation. In order to ensure an effective recruitment management process, professionals resort to the latest technologies to speed up things, not to mention to improve the hiring quality. Keeping up with technology trends may not be simple, but it seems that firms who go and find candidates for employers do not get left behind in the dust
6/14/2019 10:07:30 AM
VoIP Supply announced a distribution partnership with Fanvil Technologies empowering VoIP Supply the ability to offer its US-based customers the complete Fanvil portfolio of IP voice and video solutions.
6/13/2019 5:18:02 PM
Sparkhound recently helped Albemarle Corporation to successfully transition the entire company from Lotus Notes and WebEx platforms to Microsoft's Office 365 cloud-based services.
6/13/2019 3:46:31 PM
You probably don't know why you should use this management bot in your organization. Some of you have not even used any management tools in the past. Now, here you are going to understand how Standuply works and you will definitely like it. In these times and era, automation is ruling this world and it's surprising how automation is increasing profits in many firms and also organizing human incorporation.
6/13/2019 2:01:23 PM
In this article we will talk about how to make a profile on Instagram so that more people pay attention to it. Correct, beautiful and original design - this is the first thing that the user will see when they hit your page.
6/13/2019 1:49:16 PM
The use of AI and automation is on the rise in the banking, financial services and insurance sectors. Financial customer service is an ideal fit for automation and AI tools, which may be easily incorporated using comprehensive workforce management and optimization solutions.
6/13/2019 1:22:28 PM
Topbox, a company that provides enterprise conversation analytics solutions, has enhanced its offerings to provide a more comprehensive, omnichannel approach to understanding and improving the customer experience.
6/13/2019 1:08:47 PM
Carolina Digital Phone announced it recently completed the installation of a VoIP phone system for Tandem Friends School in Virginia.
6/13/2019 12:53:40 PM
Do you know exactly how the software app is born? It all starts with an idea, then proceeds with software engineering, testing and production stage. Sounds pretty fast, doesn't it? However, there are multiple small intermediate stages that seem meaningless for many entrepreneurs.
6/13/2019 12:28:19 PM
A construction incident caused a power outage at the E3 conference in Los Angeles, though some brands like Nintendo were prepared for anything.
6/13/2019 11:14:55 AM
When it comes to how automating the software supply chain drives operational efficiency, take the Thales Group as proof. On June 18, Gemalto a Thales Company is hosting Eliminate Manual Processes Through Software Supply Chain Automation, a webinar critical for operations and IT leaders in companies seeking more effective ways to deliver and license their software solution.
6/13/2019 10:44:19 AM
Online casino players should do 3 things before picking their site. Find out what type of games you like, read the reviews & consider the deposit options.
6/13/2019 10:34:46 AM
The root cause of the signs and symptoms that a patient experiences can now be identified by modern science through advanced technology, paving the way for new treatment modalities and cures. Laboratory testing and imaging studies are more innovative, targeted, faster, and more efficient as compared to traditional testing methods in the past.
6/13/2019 10:26:11 AM
All over the world, you can find talented artists looking to break into the animation world. The demand for animators is growing due to the need for more advanced animations and graphics for everything from movies to mobile devices. Despite the fact that the field is expanding quickly, it's still an extremely competitive field, but getting the right job is worth the effort it takes
6/13/2019 10:20:23 AM
While there are many moving parts to properly managing a workforce, it's the soft skills - the ability to understand and motivate people - that often makes the distinction between a successful manager and an unsuccessful one. Motivating people properly requires a bit of psychology.
6/13/2019 9:59:07 AM
Employee training can be a bit of a Catch-22. Spend too much time training new workers in the contact center, and you'll fall behind your other duties as well as the carefully created schedule. If you don't train your agents well enough, however, the chances of them being able to handle customer contacts properly become slim. Finding the right balance is essential.
6/13/2019 9:54:25 AM
Sennheiser and Zoom Video Communications announced a new partnership empowering Sennheiser to offer its customer expanded options for their collaboration needs.
6/12/2019 5:38:58 PM
Zipwhip is harnessing the momentum of business texting, and as the firm continues to grow it is fortifying its leadership team with the appointment of Faye Ricci to vice president, general counsel and secretary.
6/12/2019 2:25:27 PM
CallCabinet announced a new partnership with Call Journey to introduce conversation analytics to an already robust call recording solution.
6/12/2019 2:01:58 PM
This is an era where vast amounts of data are being created, collected, collated and consumed. It is particularly true for the healthcare industry where patient information is shared amongst healthcare providers, insurance companies and, often within different departments within the same organization for a variety of purposes.
6/12/2019 11:52:34 AM
In either case, over-staffing or under-staffing, the customer experience can suffer. Burned out, stressed workers don't provide good experiences, and neither to bored workers who are unlikely to stay on the job for more than a few weeks.
6/12/2019 11:00:07 AM
Looking to help businesses in North America extend this capability to customers, Zadarma has announced it's now offering toll-free numbers in the U.S. and Canada via the company's website and has axed all the connection and monthly fees.
6/12/2019 10:52:35 AM
Network performance management and VoIP/UC performance management solutions provider PathSolutions announced the release of its TotalView 10 product, which provides IoT device monitoring, network security policy monitoring, IP address management, and network device configuration tools. The new software release will monitor unauthorized access of a computer network and alert of any suspicious activity, according to the company, which noted that security breaches in IoT devices often come from abroad.
6/12/2019 10:43:05 AM
Instagram is the world's best social media site which people uses to explore something and uses it for getting different types of results. Instagram is mostly used for bringing traffic from the targeted markets. SEO experts use different types of skills and creative techniques which help the website owners and business person to explore their ideas in proper formatting and to achieve their goals through efficient planning.
6/12/2019 10:21:10 AM
Everything you need to know about Cloud gaming - From Google Stadia to Microsft xCloud, our experts have covered it all for you. Check it out here.
6/12/2019 10:04:10 AM
Not many companies have had as much success in designing and delivering smartphones to consumers as Apple. The technology giant celebrated its 11th anniversary of the first iPhone in 2018, and since that time, the mobile device market has changed somewhat drastically. However, Apple has stayed true to its promise to meet consumer demands for marrying design and functionality, even as other competitors have entered the smartphone rat race.
6/12/2019 9:59:25 AM
Since the launch of the first iPhone in 2007, Apple has created a strong reputation and presence in the mobile device market. Now, with a total of 18 iPhone models released up until now, many loyal customers along with technology analysts and experts are wondering what's next for one of the most popular brands.
6/12/2019 9:56:29 AM
Customer service has long been a necessary factor in a company's success. With a growing number of in-person and e-commerce businesses entering various industries each year, companies big and small need to ensure they are staying up to date with the latest and greatest customer service trends. The following detail what customers expect as a part of their shopping experience for the year to come.
6/12/2019 9:52:43 AM
Threat hunting is one of these cybersecurity undertakings that leave nobody un-opinionated. Some find it revolutionary thanks to its narrow and dedicated focus on generating and validating hypotheses to tackle yet undiscovered threats.
6/12/2019 9:43:41 AM
There is no doubt we're living in the first truly digital age. 58% of the entire world's population are active internet users, as of April 2019. In much of the Western world, it's unlikely you'll meet someone who doesn't use the internet regularly.
6/12/2019 9:35:18 AM
Zeux, a London-based fintech has revolutionised crypto payments for everyone. Rather than wait years for merchants to accept cryptocurrency, Zeux has put the consumer at the heart of its product and operations, and created a solution to allow them to pay with crypto in all stores that accept Apple Pay or Samsung Pay - and in just one click.
6/12/2019 9:32:07 AM
CBTS unveiled Cloud Calling by CBTS, a cloud powered Cisco communications solution, which empowers firms to augment an existing deployment or migrate an on-premise deployment to the cloud. The newly announced solution offers multisite capabilities and supports the calling needs of SMB to enterprise.
6/11/2019 5:33:07 PM
Snom's latest entry level phone release, the D717, is now added to its professional D7xx series of desk IP phones and boasts a more affordable option packed with perks.
6/11/2019 3:32:26 PM
Vonage and Pulsara announced a new partnership putting the OpenTok Live Video API to work to elevate Pulsara's real time, video chat capabilities. Emergency responders and patient care teams can leverage the HIPAA-compliant, secure platform to enhance patient care.
6/11/2019 3:12:57 PM
Vodia announced certified interoperability with the Snom D7XX Series SIP telephones with Vodia IO, Vodia IOP, PBX and Hosted PBX products. Channel partners and the enterprise can reap the reward of the newly announced interoperability.
6/11/2019 2:55:07 PM
Nectar announced it has achieved certification on Cisco's Hosted Collaboration System (HCS), making it the first monitoring and reporting platform earning such a certification.
6/11/2019 12:57:53 PM
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