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TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Because the SSH protocol is nearly ubiquitous, most people don't think of it when they go through their cybersecurity checklist. But they would be wrong. SSH poses a significant risk due to the lack of visibility that surrounds it because of poor or non-existent management. Now that the C-suite and board members can be held accountable for security failures, IT leaders are starting to feel the SSH heat.
5/24/2018 11:14:29 AM
Businesses that want to maximize consideration rate should invest in customer account management, says Ken Archer of Nectar Services, because taking an account for granted is one of the worst things a business can do.
5/24/2018 10:57:09 AM
Time2Market has tapped AudioCodes to provide it with Mediant virtualized session border controllers. It's also using AudioCodes One Voice for Microsoft 365 and AudioCodes 400HD IP phones.
5/24/2018 10:40:58 AM
Unified communications device management automates and improves unified communications performance.
5/24/2018 10:38:34 AM
To better engage employees, organizations need to hire the right people in the first place, and then keep them happy by providing them the guidance they need, recognition and rewards when they deserve it, responses to their ideas when they offer them, and removal if they're not a match for the business.
5/24/2018 10:25:59 AM
There are plenty of reasons why you should open an ecommerce business. If you take a look around you will notice that they are very profitable and that is because it is easier to manage an online presence compared to an actual physical space that needs multiple employees.
5/24/2018 12:49:54 AM
If you've ever been in a teleconference, you know it isn't an ideal way to have a conversation or hold a meeting. It's estimated that businesses waste around $37 billion on unproductive meetings each year-and while that figure covers both phone and in-person meetings, it should be eye-opening to you.
5/24/2018 12:43:52 AM
EQUIIS Technologies, a secure mobile communications provider for the enterprise, has released a tool for secure audio and video messaging as part of its EQUIIS Secure Collaboration Platform.
5/23/2018 3:56:15 PM
According to a recent announcement, Siemens Building Technologies Division is acquiring Enlighted Inc., a provider of Smart IoT systems in buildings, headquartered in Silicon Valley.
5/23/2018 3:43:22 PM
VoiceBase announced a partnership with the University of Sheffield to create the Centre for Speech & Language Technology. Led by the VoiceBase team and speech & audio technology professor Thomas Hais it will serve to drive development in machine learning and artificial intelligence to deliver a new age in automated speech recognition.
5/23/2018 3:28:53 PM
According to a recent release, ParTech today announced the release of PAR SureCheck Food Safety Solution 10.0.
5/23/2018 2:58:19 PM
Ayla's device connectivity and management expertise plus GCP's application enablement strength provide a powerful option for IoT product companies
5/23/2018 2:47:59 PM
Private equity firm ABRY Partners has combined Breakthrough Technology Group and NexusTek in an effort to create a one-stop shop that organizations can turn to for help with their cloud migrations.
5/23/2018 2:46:10 PM
This story is about the importance of anticipating needs, caring and addressing complaints in a timely manner, listening, and valuing people over procedures.
5/23/2018 2:44:33 PM
SD-WAN suppliers provide software that other organizations can implement and manage themselves, and some sell it via the as-a-service model. Organizations can purchase and/or get support for their SD-WAN solutions direct from the software creator, via managed service providers and resellers that can supplement the offer with added support, or through affiliated companies that have partnerships with SD-WAN suppliers.
5/23/2018 2:41:10 PM
TMC today announced it has opened the call for speakers for SD-WAN Expo held January 29 - February 1, 2019 at the Greater Ft. Lauderdale/Broward Country Convention Center in Fort Lauderdale, Florida. At SD-WAN Expo enterprise executives, service providers, and technology vendors will connect to learn about and discuss how this market is growing, how it is evolving, and how all three of these constituencies can make the most of the SD-WAN opportunity. Collocated with ITEXPO, one the largest remaining communications and technology conferences in the world, SD-WAN Expo is the dedicated forum for the industry to come together and learn.
5/23/2018 2:31:43 PM
It's easy to get lost in the cloud shuffle. At this point, it feels as though there are countless cloud service providers, each pitching virtually the same product suite and making the same promises of reliability, services, features and performance. The key differentiator in an arena such as the cloud is the personal touch. Technology is the easy part.
5/23/2018 1:46:26 PM
The cloud was once considered questionable, today however this transformative technology is driving change across all points of the enterprise - from the contact center and customer service, all the way up to the c-suite. The cloud-based contact center space alone is expected to jump from a $6.8 billion in 2017 to nearly $21 billion by 2022.
5/23/2018 1:38:29 PM
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today that the Contact Center Community, sponsored by Fusion, has been launched as the newest addition to the TMCnet Online Community program.
5/23/2018 1:28:09 PM
Verint Systems Inc. has named ISI Telemanagement Solutions its North America Compliance Partner of the Year.
5/23/2018 1:20:22 PM
In a recent blog post, Intel and Wind River have announced their intent to make open source some of the components from the Wind River Titanium Cloud portfolio.
5/23/2018 12:57:23 PM
Deployment on Mediterranean Island Demonstrates Flexibility Of LoRaWAN Connectivity for Keeping Rural Areas Connected in Digital Era
5/23/2018 12:49:03 PM
We all know it's hard to scale the IoT and the IIoT considering the massive and growing number of connected things.
5/23/2018 11:55:01 AM
Highly efficient parallel processing, fast response to real-time events, and 50% performance gains make the MIPS I7200 as the core of choice for high performance embedded applications.
5/23/2018 11:35:23 AM
NICE inContact will garner the spotlight at The 16th Annual American Business Awards next month. The company's CXone has earned a Gold Stevie Award for the New Product or Service of the Year - Software - Relationship Management Solution category.
5/23/2018 7:00:00 AM
Ribbon is in a unique position to support the transformation of both service provider and enterprise communities, which is reflected in the agenda for its upcoming customer and partner summit, Perspectives18.
5/22/2018 6:11:50 PM
Jamaica Public Service to Continue Deployment of Itron's Gen 5 Network to Support up to 670,000 Electric Meters to Ensure Reliable Electricity Delivery
5/22/2018 2:50:35 PM
The company will develop hardware solutions for Cox Communications' newly introduced Cox2M business line.
5/22/2018 2:28:32 PM
AT&T Provides IoT Solutions for Honeywell's Transportation and Logistics Offerings in the US and Abroad
5/22/2018 2:21:12 PM
Boeing, which is the parent of Tapestry Solutions, announced that its Enterprise Sensor Integration (ESI) software platform has launched at BAE Systems' Nashua facility in New Hampshire.
5/22/2018 1:41:24 PM
Now that those CX efforts have had some time to do their thing, C-level executives are looking for results.
5/22/2018 12:57:15 PM
INAP announced the launch of a network modernization project, with the first steps comprised of integrating a high-speed, high-capacity backbone between San Jose, Dallas and New York. The newly deployed backbone will support Metro Ethernet services in Boston, Chicago, Dallas, New York, Phoenix as well as the Bay Area.
5/22/2018 12:27:09 PM
The amount of information that a business deals with on a daily basis doubles every 18 months, according to Gartner. On top of this, one of the primary symptoms of information overload is the inability for employees to quickly locate the most relevant data from their company's countless systems like email, shared network folders, cloud applications, and more. In a Dimensional Research survey , 85 percent of respondents reported they can't find a document or file on a regular basis.
5/22/2018 10:59:47 AM
Bots are being adopted in larger numbers by businesses and their customer today. And with improved natural language processing, they're now better than ever.
5/22/2018 10:46:19 AM
Roos says TBI's inbound referral program is second-to-none in the industry, discusses TBI growth in various areas.
5/22/2018 10:42:54 AM
Call center agents are instructed to always answer the phone with a smile, but beyond first impressions the language used over the course of a customer interactions can go a long way in create happy customers. It's not simply about delivering service; it's about how service is delivered. And in the contact center, this means words. Let's take a minute and explore a few requisite phrases for the call center agent vocabulary.
5/21/2018 5:43:52 PM
EdgeWater Networks announced Trade Up to SD-WAN, a program offering partners the possibility of upgrading older Edgemarc Intelligent Edges to a device capable of supporting SD-WAN. The program allows partners to augment functionality, while still maintaining security and service assurance.
5/21/2018 4:14:50 PM
Solgari this week announced the addition of a compliant SMS service to its compliment of cloud communications solutions. Automatically addressing GDPR and MiFiD II, the new service is available to current and incoming Solgari customers.
5/21/2018 3:43:41 PM
Today, Aspect Software took the wrapping off of the PCI II compliant Aspect CXP 18 at ICMI Contact Center Expo. The new release is aimed at empowering developers with tools necessary to create a robust self-service customer service solution capable of supporting the demands of the Millennial generation.
5/21/2018 3:06:06 PM
NetComm Wireless, a global developer of Industrial Internet of Things (IIoT) devices, has joined the Ericsson IoT Accelerator platform to facilitate the adoption of Massive IoT.
5/21/2018 3:01:51 PM
According to a recent announcement, Sprint today announced the launch of the Sprint IoT Factory, an online marketplace designed to present businesses with solution out-of-the-box.
5/21/2018 2:51:18 PM
A new product category called customer data platform is getting quite a bit of buzz in marketing circles these days.
5/21/2018 2:30:37 PM
The history and development of the World Wide Web started with the assembly of the computer in the early 1950s.
5/21/2018 2:21:46 PM
The IoT is the interconnection of devices across a broad spectrum. Inside is an innumerable amount of data that travels between devices and servers that analyze events.
5/21/2018 2:09:14 PM
For luxury brands in fashion, auto, and design, few things are more important than cyber security. It's one of the most pressing issues on the IT front. However, very few brands are adequately prepared
5/20/2018 9:14:57 AM
In the IT department, security often takes center stage. You probably wake up in the morning and go to sleep in the evening thinking about it. But the chances are, you're not taking physical security as seriously as you should. It's time to start paying better attention.
5/20/2018 9:07:40 AM
It's time to talk about scale. It's the Web-Scale Networking Week in Review.
5/19/2018 9:30:00 AM
Let's get Unified, and Communicate the newest Unified Communications Week in Review.
5/19/2018 9:30:00 AM
The global networks are evolving and we're watching it happen. It's time for the Transforming Network Infrastructure Week in Review.
5/19/2018 9:30:00 AM
Across all industries, the shift to recurring revenue models is driving digital transformation. While businesses may be able to create new strategies, many will fail to deliver on expectations because they aren't able to effectively capitalize on them.
5/19/2018 8:01:00 AM
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