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It was another fruitful week in Dark Fiber, as the technology continued its healthy expansion, and we've got all the highlights.
10/18/2014 7:00:00 AM
The Cloud Call Center marketplace continued to show impressive growth this past week, and we have some of the highlights for you!
10/18/2014 7:00:00 AM
This week in call center software news, new solutions focused on improving sales and customer experiences made headlines.
10/18/2014 7:00:00 AM
While at this point it may be stating the obvious, the world has gone mobile-businesses too, for that matter. As smartphones and other wireless devices become extensions of our identities and daily lives, the workplace is also expanding into this geographically unhindered realm. But as business operations shift to a mobile landscape, certain regulations and precautions must follow. For this reason, call recording is increasingly being integrated into mobile platforms, and this week illustrates the trend is going strong. Let's take a look at some of this week's call recording highlights.
10/18/2014 7:00:00 AM
The week in contact center solutions saw the introduction by Opower of a new solution to the marketplace, the partnership of Dell and Medallia, the announcement of a new TeleTech call center in the lone star state, and the awarding of accolades to Ambs Call Center.
10/18/2014 7:00:00 AM
The hits just keep coming for network functions virtualization and software-defined networking. And I mean that in a good way.
10/18/2014 7:00:00 AM
It's the end of another week, and time to take a look at some of the top SIP Trunking stories we've been following this week.
10/18/2014 7:00:00 AM
This week in outbound call center related news, better customer service was the focus in all headlines.
10/18/2014 7:00:00 AM
A diverse blend of managed services made their debut this week, as service providers continue to expand their portfolios with value-added solutions. Everything from disaster recovery to B2B services to central service management and delivery was in the offing, making for an exciting week of announcements.
10/18/2014 7:00:00 AM
This week in mobile commerce had a particular twist to it; while there was no shortage of news, this week seemed to take a focus on the payments side. Bitcoin, electronic payments, and even Google chipped in with a way to get the goods from store to home so much faster. With a weekend now at our doorstep, it's a fine time to take a step back and see how the events of the week in mobile commerce add up, which we'll do right now with our Week in Review coverage!
10/18/2014 7:00:00 AM
As cliche as it may be to say, it seems like the world of tomorrow may in fact be today for communications. The Internet offers developers an infrastructure to build better and better tools for connecting computers to one another faster, which only becomes faster as computers get more powerful. Now that the smartphones that millions carry around in their pockets are capable of what desktop computers were only a decade ago, the world of telecommunications has been exponentially evolving. Just in the past week several new breakthroughs were reached in the world of telecommunications, in both innovative products and revealing research reports.
10/18/2014 7:00:00 AM
It was another major week for news on the unified communications (UC) front, but this week, a particular focus developed around the risks and the rewards when it comes to putting UC to work. No technology comes without risk, but all too often, there are plenty of rewards waiting for those who put it to work properly. Thus, as the long-awaited weekend arrives, we can take a step back and consider the events of the week more fully, which we'll do right now with our Week in Review coverage!
10/18/2014 7:00:00 AM
It's the end of another week, and a busy one in the world of mobile technologies, as always. Of course, with the widespread adoption of mobile technologies, that's to be expected.
10/18/2014 7:00:00 AM
Battery life and charge time have been two factors that seriously affect wearable devices. Just about every device requires power and that means that you will find a standard Lithium ion battery supplying it. These batteries have a limited re-charge cycle and can take up to several hours to fully charge. Scientists in Singapore may have the solution two minutes can give you a 70 percent charge.
10/18/2014 7:00:00 AM
There are ten million broadband-only homes in the U.S., and media companies going after that segment of the market has become a thing this week.
10/18/2014 7:00:00 AM
Perhaps the last thing that readers expect to hear when reading about next generation communications is the continuing need for legacy systems. That is, however, the material on which this week's news focused.
10/18/2014 7:00:00 AM
Today's medical systems are turning to cloud and mobile technology more than ever to assist their patients and their medical needs. Electronic Health Record (EHR) keeping systems are able to immediately grant a patient's medical history to every level of the medical team, while mobile health supported by various phone and tablet apps are keeping people in shape and out of the hospital. Ultimately, this all leads to a rise in preventative medicine, which keeps hospital costs down by addressing health issues before they become a problem large enough to warrant a hospital visit. Below are some of the past week's most recent articles detailing how the medical technology community is evolving to incorporate these technologies.
10/18/2014 7:00:00 AM
It's been another very big week when it comes to real time communications, but this week in particular had an unusual focus to it as most of the news came from a variety of developments from GENBAND. It wasn't alone in the field, of course, but it played a big role in the news this week. So with a weekend right around the corner, it's a great time to take a step back, a deep breath, and consider the wider events of the week that was with our Week in Review coverage!
10/18/2014 7:00:00 AM
It's been another week in the world of WebRTC, and it's time to take a look at some of the top WebRTC solutions news we've been following this week.
10/18/2014 7:00:00 AM
A 10 month deal between AT&T and Connecticut's Frontier Communications has received strong approval from not only the Public Utilities Regulatory Authority, but also by the Communications Workers of America local union. The deal is set to close later this month with Frontier promising to make several improvements as part of the deal.
10/18/2014 7:00:00 AM
The uses for M2M technology range, literally, from A -to- Z. As the space spreads its wings, much of the innovations will become more and more a part of our everyday lives. The news this week in the Embedded M2M Solutions space was fast and furious, so let's get to it. It's week in review time!
10/18/2014 5:12:00 AM
A subscriber identity module-or as we know it, SIM-is an integrated circuit that securely stores the international mobile subscriber identity and the related key used to identify and authenticate subscribers on mobile devices such as smartphones and tablets. It is also what identifies the carrier.
10/17/2014 6:23:53 PM
Some people just can't live without Internet access and, thanks to the Metropolitan Transportation Authority and Transit Wireless, the New York City subway's more than 47 million monthly riders won't have to much longer.
10/17/2014 6:20:54 PM
Social Media has taken society by storm. People and businesses use this medium for a variety of purposes-some to keep in touch with distant friends, others to promote a product or event, to name a few. Twitter is firmly entrenched as a major player in the social media space, with millions of users and a truly global reach.
10/17/2014 6:12:49 PM
Clearfield, Inc. recently expanded its management team with the appointment of industry expert Jim Henschel as the director of global manufacturing. The firm also enhanced its manufacturing capacity by opening a managed facility in Tijuana, Mexico.
10/17/2014 5:56:21 PM
While the value proposition for private users of smart glasses was starting to look a little thin-a variety of businesses, municipalities and even state governments were looking to ban the devices on one level or another-the enterprise user was set to get quite a bit of value out of the smart glasses concept. To that end, SAP showed off a set of new enterprise apps specifically geared toward the Vuzix M100 smart glasses, and put that much more potential value into the concept.
10/17/2014 5:36:38 PM
Cisco is making a big push for what it calls fog computing, according to Eweek.
10/17/2014 5:20:17 PM
While there have been a great many developments in terms of Web-based real time communications (WebRTC), some of these are taking a while to boil down to the regular user's level. That, however, is about to change somewhat thanks to a new partnership between Telefonica and Mozilla, which will bring in-browser calling services to the Firefox browser, and a few other places. Dubbed Firefox Hello, the service is set to offer a powerful new solution in terms of putting WebRTC to work.
10/17/2014 5:11:24 PM
A recent report concerning the current state and future potential of the field of telemedicine suggests that the global telemedicine market will experience significant growth through the year 2020.
10/17/2014 5:06:41 PM
In December 2013, Consumer Education Outreach (CEO) opened as a small call center in a Windsor, CO shopping center. Since then, a dedication to transparency and treating employees well - in addition to smart maneuvers in the industry - has led to incredible growth for the company in quite a short time.
10/17/2014 5:03:44 PM
Mobile payments have become more secure and easy to use than ever before, thanks to advancements made in mobile payment technologies. One well-known mobile payment service is Apple Pay. Developed by Apple Inc, this digital wallet allows users to make payments right from their iPhones. It can be used for both retail and online purchases, so users no longer have to carry a wallet. This payment system uses contactless payment technology, so users can make hassle-free payments.
10/17/2014 5:00:28 PM
A weekly update on the happenings at VoIP Innovations.
10/17/2014 3:59:42 PM
When it comes to customer service, Comcast doesn't exactly have a stellar record. Numerous calls have been recorded and put online of customer calls gone terribly, terribly wrong. From pushy call center agents to the overall poor services that drive customers to call in the first place, it's an ongoing battle for Comcast to clear its name in the public eye-but, unfortunately, the latest customer disaster may be another nail in the telecom giant's customer experience coffin.
10/17/2014 3:34:42 PM
Call centers have become an integral part of every business as they have a dedicated team to handle customer requests and complaints.
10/17/2014 2:44:00 PM
Call centers have become an integral part of every business as they have a dedicated team to handle customer requests and complaints.
10/17/2014 2:35:00 PM
Call centers have become an integral part of every business as they have a dedicated team to handle customer requests and complaints.
10/17/2014 1:59:00 PM
Asking questions like how far can this go? is often a fun exercise, and when it comes to Apple products, it's a question that's worth asking. Sometimes, it's hard to see how Apple can possibly slim down its hardware line any more, until a new part of that line emerges, somehow even thinner than the one that came before it. That's the case with the iPad Air 2, and though it's thinner than many saw coming, many other key points of the iPad Air 2 didn't come as much surprise.
10/17/2014 1:31:55 PM
Call centers have become an integral part of every business as they have a dedicated team to handle customer requests and complaints.
10/17/2014 1:08:00 PM
AT&T and Verizon both plan to deploy LTE Multicast technology in their networks as a part of a video distribution network. A localized LTE solution, say Alcatel-Lucent and Ericsson, provides stadium viewers the video replays and close-ups they want while not overwhelming normal cellular traffic.
10/17/2014 12:59:10 PM
When it comes to understanding big data, business analytics is a crucial piece in the equation, and it works best with a two-pronged approach: businesses need an effective way to first gather, consolidate and optimize their data, and then a service to analyze all of that information. The whole process only seems daunting to those without a streamlined solution in place.
10/17/2014 12:56:47 PM
When you talk about smart glasses the vast majority of people think of Google, and that is a very big hurdle to overcome if you are a company trying to break into this niche sector. Even Google, with its billions of dollars and access to the brightest minds took what seemed forever to make its Glass available for consumers. Now that it is available, it is not very clear how things are going in regards to sales because the cost puts it out of the range of many consumers, and that might be the entry for new companies looking to launch their own smart glasses.
10/17/2014 12:54:12 PM
Conferencing is not what it was ten or even five years ago. New technology is quickly reshaping the conferencing experience and in doing so, is making enterprise collaboration easier and far more effective. Let's see what was in the news this week, it's week in review time!
10/17/2014 12:52:37 PM
The success of enterprises now requires the proper management of mobility solutions as well as the effective implementation of devices that are part of the Internet of Things (IoT) ecosystem. As both of these technologies become an integral part of businesses, it is essential to have a process that simplifies the deployment of IoT and enterprise mobility management (EMM). A new collaboration between VMware and Jasper has been announced with the goal of creating opportunities for generating business value from the convergence of IoT and EMM.
10/17/2014 12:50:40 PM
Dialogic Inc. and Novacap TMT, an investment fund focused on technology, media and telecommunications and part of Canadian private equity firm Novacap Group, have arrived at a definitive merger agreement that will enable Novacap to buy Dialogic.
10/17/2014 12:46:54 PM
Call centers have become an integral part of every business as they have a dedicated team to handle customer requests and complaints.
10/17/2014 12:44:00 PM
SaaS continues to rise in adoption today. The growing number and variety of SaaS offerings underscores the viability of this technology. Many organizations move toward SaaS as the preferred delivery method to improve business productivity of an increasingly mobile and global workforce. SaaS adoption is spurred by the need for easy to use applications and to provide remote access to employees.
10/17/2014 12:43:08 PM
The idea that, one day-one day not too far from now based on how things are going-most every bit of electronics in a household or business will be able to interconnect and share information isn't really too far out of line, especially given how many such enterprises have moved to help build such a development. The so-called Internet of Everything has recently seen a major new push to try and establish it more thoroughly, and that move comes from the combined forces of Tieto and Cisco.
10/17/2014 12:34:08 PM
Call centers have become an integral part of every business as they have a dedicated team to handle customer requests and complaints.
10/17/2014 12:05:00 PM
Call centers have become an integral part of every business as they have a dedicated team to handle customer requests and complaints.
10/17/2014 11:15:00 AM
According to several reports, the communications market in India should see steady growth over the next four years. Conference call services, especially web conferencing, are being accessed from the cloud more frequently, while there seems to be no limit to the number of free/freemium service providers on the low end of the market.
10/17/2014 10:40:34 AM
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