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Communication service providers (CSPs) offer a wide range of solutions. In delivering these services, security is one of the biggest challenges they face as the digital threat landscape keeps getting worse. For NuWave Communications, which just announced the expansion of its enterprise services with a hosted Microsoft Skype for Business cloud communication and collaboration offering, securing the service is paramount. To ensure the security of the services it provides, NuWave has selected Sonus and its line of SBC 7000 Session Border Controller (SBC) and PSX Centralized Policy and Routing Engine.
10/21/2016 8:12:10 AM
Telecoms around the world are having to enhance the capabilities of their infrastructure as smart mobile devices continue to access rich media, hosted cloud applications and use video to communicate and collaborate. This is one of the challenges Malaysia's edotco faces as its mobile customer base grows. The group has selected Nokia's Mobile Fronthaul Solution to support the transition that is taking place in Malaysia towards mobile broadband with Centralized RAN for more capacity at cell towers.
10/21/2016 8:08:07 AM
In the connected world in which we all live, it seems as if everything is moving faster. Some human resources departments and managers are using these trends to their advantage to provide more frequent feedback to their employees - rather than waiting for annual review time.
10/20/2016 6:21:48 PM
HBO already has a great marketing team, so when a spot opens up, why not promote from within? That was the company's logic when it came time to replace Pam Levine, who left HBO in September to join 20th Century Fox. The company has chosen Chris Spadaccini for the role of executive vice president of consumer marketing and, based on his past experiences it appears as though HBO couldn't have chosen better.
10/20/2016 3:56:39 PM
The advent of cloud computing was a watershed moment in technology. Over time, as trust and performance have been confirmed in this burgeoning arena of innovation, firms of all sizes are looking to the cloud to improve operations. Firms like Green Cloud Technologies are furthering this trend, as its primary goal is to aid partners in cloud success.
10/20/2016 3:40:35 PM
I recently had a memorable customer experience - memorable, unfortunately, because it only served to grow my frustration over how little the nation's largest wireless carrier cares about its customers. To make a long story short, I want to add an international component to my Verizon Wireless calling plan, but was told my current plan does not support that particular international option, and that I would have to go with a more expensive alternative, unless I wanted to change my plan, which I was loath to do. Why? I had been successful keeping my long-since extinct VZ all you can eat plan.
10/20/2016 3:32:54 PM
How much correlation do you put between the culture you have created for your employees and the satisfaction of your customer base? Those who have already invested in workforce optimization solutions understand there is a strong correlation - after all, happy employees are much more vested in creating happy customers.
10/20/2016 3:20:40 PM
Winners are not people who never fail. But people who never quit. We hear this phrase over and over when success is the goal. And rightfully so. It's a great way of looking at the 'bigger' picture of how to win. If you're a business managing employees it's also an important lesson. After all if you want to win, you need people who will never quit on you.
10/20/2016 2:39:28 PM
First standardized in 1983 as IEEE 802.3 today's Ethernet technology with its several variations, is ubiquitous as the de facto transport technology for IP networking. The technology has been continuously developed and enhanced over the decades since its initial implementations. Among the latest expansions is the capability to transmit electrical power over the network cabling along with the data. To date, Power-over-Ethernet (PoE) technology has vastly expanded the kinds of applications that system integrators and installers can support. Many more are expected to emerge
10/20/2016 2:37:00 PM
Data centers are changing as part of what is likely to be a decade-long or lengthier shift. That evolution involves data centers becoming more distributed, more segmented, and more abstracted, as Rich Mogull, CEO of Securosis, noted in a webinar that's now available on demand. And that, he said, means organizations need to implement key management strategies - because ad hoc efforts on this front are not sustainable.
10/20/2016 2:33:51 PM
While Comcast has been taking it on the chin frequently of late, it's clear that the company wants to improve its image. There are few better ways to do so than by being directly connected to practices that save and improve human lives, and recently, Comcast Business stepped into that fray quite well with new support for Cascadia Behavioral Healthcare in Oregon.
10/20/2016 2:15:56 PM
In a new release, u-blox, a leader in wireless and positioning modules and chips, announced plans to launch a module supporting Verizon's Category M1 (Cat M1) LTE network, which is designed to allow a larger number of devices to connect to the Internet of Things (IoT).
10/20/2016 2:07:19 PM
ePlus recently launched its new Cloud Aggregated Services as a suite of tools that can help businesses assess their needs before choosing a cloud model. It can also help such transitioning businesses begin the migration to hosted infrastructure and storage, complete with installation and setup of office and communications services.
10/20/2016 2:04:41 PM
Sometimes we get so wrapped up in if we CAN do something, we forget to consider if we SHOULD do it. In other news, Semtech Corporation, a supplier of analog and mixed-signal semiconductors, has announced that its LoRa Wireless RF technology has been deployed in the remote South Pacific Cook Islands.
10/20/2016 2:00:19 PM
Managing multiple locations for large enterprises requires bringing together a number of different technologies so they can work as one while addressing the challenges of their local markets. While legacy system did the job, software-defined wide area network (SD-WAN) is introducing new levels of connectivity that are more efficient and cheaper to deploy and operate. The sixth generation of Talari Networks' Adaptive Private Networking (APN) 6.0 and Aware 3.0 management software have been revamped to simplify and speed up the deployment of the company's SD-WAN.
10/20/2016 1:57:37 PM
Kepware Technologies, a PTC business developing industrial connectivity software, has announced HIROTEC AMERICA, a component and tooling supplier for the automotive industry, has implemented the KEPServerEX software for data management and connectivity in its first Internet of Things (IoT) implementation.
10/20/2016 1:53:00 PM
Development - it means different things to different people. In the technology realm, it's a focus on consistent innovations that help us focus on the next generation of enablement. When development is happening in parts of the world where it hasn't been a primary focus in the past, the adoption of Network Function Virtualization (NFV) will be a key focus in the network infrastructure.
10/20/2016 1:52:57 PM
People power the contact center, make no mistake. In most cases, customer service agents serve as the first point of customer contact, with loyalty and more hanging in the balance. For this reason, firms are moving in a decidedly omni-channel direction and workforce optimization is a key ingredient to a healthy bottom line and happy customers.
10/20/2016 1:50:32 PM
Today's businesses must be customer-obsessed. Successful organizations-from Salesforce to General Motors to Home Depot-have focused their efforts on creating optimal experiences for their customers. What these major players know is that failure to meet increased customer expectations will impede business growth.
10/20/2016 1:46:30 PM
If you're lucky enough to be involved in sales of any kind, then you know just how important it is to know your target audience and know them well. Nothing screams 'spam' more than a sales pitch that's generic and irrelevant.
10/20/2016 1:32:38 PM
Senet is continuing its LP-WAN roll out as it adds 10 major metropolitan areas, which includes 115 cities on top of the 110 cities it is already serving.
10/20/2016 1:30:43 PM
Most businesses that succeed today do so because they understand that customers are important and that their journey is an important one for the business. To deliver on this need they are giving customers more communications options and getting to know their needs and wants better.
10/20/2016 1:27:13 PM
Accenture is a provider of consulting services alongside mobility, marketing, and analytics services to help businesses improve the performance of their operations. Its latest target is Hess Corporation, a global energy company that produces oil and natural gas resources, to help Hess complete its as-a-service vision.
10/20/2016 1:22:48 PM
Those who put Rackspace to use in everyday operations will likely have some new features coming up, as Rackspace recently entered into a new licensing agreement with CloudCheckr. The arrangement, which came with a $7.5 million price tag, brings CloudCheckr's governance platform capabilities to Rackspace's Fanatical Support for AWS.
10/20/2016 1:18:04 PM
Remember the excitement you felt the first time you got online? For those of us over the age of 40, we remember quite a few years before we had instant access to every piece of information we could possibly imagine. The very first time we made that connection, launched the 56K modem and heard the exchange of information over the phone line, it was definitely exhilarating. We typed www for the first time and watched as the intended page came into view - however long it took.
10/20/2016 12:40:07 PM
AirMap, an airspace management platform for drones, has announced that Daniel Rubio has joined the company as Chief Technology Officer.
10/20/2016 11:47:22 AM
Big Data-as-a-Service (BDaas) is the next iteration of the cloud model. Leveraging several of its predecessors (SaaS, PaaS, etc.), it allows smaller businesses to become part of the Big Data revolution and leverage the information available to extract actionable intelligence to drive better products, better brands, and better businesses.
10/20/2016 11:45:30 AM
Open source has been a great boon for the technology market as a whole. Opening up the field and encouraging development above all else, some charitable corporations out there are offering up key components on an as-needed basis. This in turn gives other, often smaller, companies access to necessary parts to make certain devices and services as well. Recently, Red Hat and Ericsson put together a new alliance to help drive open source development, particularly in the information and communications technology (ICT) market.
10/20/2016 11:31:35 AM
Internet of Things event opens applications for Business Impact Awards
10/20/2016 11:10:37 AM
The Cloud Computing Security Excellence Awards, presented by Cloud Computing magazine, honor solutions in two categories: those that most effectively leverage cloud platforms to deliver network security, and those providing security for cloud applications.
10/20/2016 11:03:07 AM
Recently, Hightail published their fifth annual content marketing report, entitled B2C Content Marketing: 2017 Benchmarks, Budgets, and Trends. The report indicates that while large steps have been taken in the direction of improving content marketing, there is still a lot of work left to be done in order to maximize the ROI and efficacy of the field.
10/20/2016 10:49:02 AM
If it's starting to look like most every industry out there is living on borrowed time, don't worry, a reason for good cheer recently emerged from the files of Gartner. If you're in the information technology (IT) industry, it might be a good time to ask for a raise, as Gartner projects spending on IT will increase 2.6 percent in 2017. That's up a good chunk from 2016, where spending actually went down a bit.
10/20/2016 10:46:12 AM
We're used to seeing politicians bash each other through their TV advertisements-the people running for office are infamous for saying horrible things about their opponent, without mentioning why they're any better. It's classic, at this point, and you have to wonder if they even accomplish anything, since there are so many. However, up until recently, the TV ad firestorm has really been one-sided. And it just so happens that the one doing the firing is ahead in the polls. Coincidence? Maybe not.
10/20/2016 10:42:15 AM
The cloud environments of large enterprises are massive, covering numerous locations and tens of thousands of users at any given time. This makes the management of hyperscale cloud services complicated, to say the least. Without the right management platform, enterprises will not be able to optimize the solutions they have in place. The new managed hyperscale cloud services for Amazon Web Services (AWS) and Microsoft Azure by Ensono will, according to the company, deliver a best-in-class solution to address this very issue.
10/20/2016 10:09:21 AM
Why is the world so in love with video gaming? There are a variety of reasons, but the evidence is powerful. Global video game revenue is estimated to be above the $100 billion mark and not expected to stagnate anytime soon. Game makers as well as console providers continue to outdo one another with new advancements, and the public continues to shell out money. For many, it's the challenge inherent in video gaming that's what drives it.
10/20/2016 10:03:50 AM
About a year ago (see The Cloud Grows Up in the 2015 Q3 issue of Cloud Computing magazine), I talked about growth of cloud but also noted the challenges that many businesses were facing when increasing their cloud adoption. Based on results from a report by Sungard Availability Services, I noted that, a strong majority of businesses are experiencing what Sungard calls a 'cloud hangover' - lingering challenges resulting from their migrations. In fact, three-quarters of respondents say that, despite the benefits, cloud computing has created an entirely new set of challenges.
10/20/2016 9:40:16 AM
The quick and easy win isn't always a possibility in business. While we would certainly get to our goals much faster, it doesn't mean that it's always the available route. The ideal goal is not only to win, but to win with sustainability so you can keep winning. This approach is ideal in workforce management.
10/20/2016 9:25:35 AM
The complex and overwhelming world of wholesale VoIP solutions can become easier to navigate with direct access to providers and services right at one's fingertips.
10/20/2016 8:54:11 AM
How many times are you asked to complete a survey on a given day? The answer may vary greatly depending on the number of times you visit websites, make purchases or interact with organizations. Capturing the voice of the customer is critical - it's why a number of companies use 3rd party remote call monitoring. The key to success, however, is knowing how to build the right survey.
10/20/2016 8:26:00 AM
Recording telephone calls for business purposes seems like it should be a straightforward process. It's useful, particularly for contact centers and sales organizations for evaluating quality and performance. It helps weed out he said, she said scenarios. It's easier than ever thanks to technology, particularly for organizations that use hosted solutions and can store the calls off-site. Today, there are even a variety of smartphone apps that can accomplish it with little trouble. Enterprise-ready call recording solutions take up a small footprint on employee desktops, they're flexible and customizable, and they include analytics technology so companies can use the recordings to spot trends.
10/20/2016 8:22:22 AM
If you follow the annual Consumer Electronics Show, you know that wearables are huge right now. The market is being flooded with wearable devices that people believe help them to live a healthier lifestyle. However, many people are just giving up on the devices about six months into their fitness journey. The question the electronics companies are asking is: Why?
10/20/2016 8:18:20 AM
Today's so-called digital workplace is creating new ways for businesses to collaborate and conduct business both internally and externally, with colleagues, partners, customers, prospects, and any other stakeholders, regardless of location. Geography is no longer a barrier to collaboration; nor, frankly, is the type of interaction or collaboration - applications, content, video, voice, multiparty interactions can all be shared interactively in the digital workspaces that are replacing traditional conference rooms.
10/20/2016 8:11:59 AM
Reliable recording solutions give organizations with strict regulatory compliances a tool to keep track of their conversations, transactions and collaborations with customers and other interested parties. For companies in the financial and healthcare industries, recording solutions have become mandatory. When said solution is certified by the likes of Microsoft, it ensures it has been properly vetted to provide the tools that are necessary for successful recordings. Numonix just announced Microsoft certified its RECITE recording solution for Skype for Business for interactions that take place on premises, hybrid cloud and in Microsoft Office 365.
10/20/2016 7:28:51 AM
8. Treating all customers the same - All customers are not created equal, and this is where canned responses and enforced scripting can go horribly wrong. Witness this verbatim, slightly redacted transcript from a recent test chat I had with one of the most popular home automation companies:
10/20/2016 7:00:00 AM
It's an exciting week for SAP SE. The company just announced that Gartner has recognized it in two use cases. And when Gartner, provider of research and analysis on the global information technology industry, praises a company, people pay attention.
10/19/2016 6:55:11 PM
In a swirly of news today, Kimberly-Clark Professional has announced that it will dip into IoT technology to deploy a new smart restroom management system called Onvation Technology.
10/19/2016 6:51:25 PM
Marketing can only go so far without the right tools, and there is definitely no shortage of tools in the field to work with. One of the latest releases comes from Campaign Monitor, a company that's well-known for its email marketing and automation systems. Now, Campaign Monitor has released a new tool for Microsoft Dynamics, giving the widely-used customer relationship manager (CRM) tool a whole new slate of options.
10/19/2016 6:38:20 PM
Benjamin Franklin is credited with the adage, In this world nothing can be certain, except death and taxes. Today, I offer a modernized iteration of this age old saying, In this world nothing can be certain, except, millennials and disruption. Like peanut butter and jelly, millennials go hand in hand with a disruption in workflows, collaboration and marketing. Millennials are embracing the digital transformation and it is showing in their marketing spend.
10/19/2016 5:31:16 PM
U.S. Department of Transportation Secretary Anthony Foxx has announced that he is establishing an Advisory Committee on Automation in Transportation (ACAT), which will serve as a critical resource for the Department in framing federal policy for the continued development and deployment of automated transportation.
10/19/2016 4:01:09 PM
Patagonia has a new Vice President of Marketing, and he's gung-ho about taking the company's branding and marketing to the next level. Cory Bayers, a longtime Lululemon brand vet who most recently served as VP of global brand creative, has been named to the position, and he is more than ready to take on the job.
10/19/2016 3:15:02 PM
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