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Digital Transformation is steering development in a decidedly software defined direction, as rigid architectures of the past are giving way to agile, on-demand and automated deployments and services driving industry into a new era. A shining example of some of today's innovation is in Web-scale networking. So, with the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking news: Time for the Week in Review!
3/17/2018 7:00:00 AM
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, and one area most notably grabbing attention is the unified communications space. So, with the weekend upon us, there's no better time than the present to take a look back at the week that was in unified communications news: Time for the Week in Review!
3/17/2018 7:00:00 AM
Cybersecurity. They say it's what keeps the CIO up at night. Ciena's Jim Carnes says organizations should integrate security into everything they do.
3/16/2018 5:27:50 PM
AmericasMart Atlanta is a global wholesale marketplace selling apparel, area rugs, consumer home, and gift merchandise. Retailers from every U.S. state and more than 70 countries are partners of AmericasMart, where manufacturers, importers and designers from around the world debut their product collections. So it is vital for AmericasMart Atlanta to supply premier experiences for our buyers and sellers.
3/16/2018 5:23:13 PM
Unfortunately, many IT departments around the country have a lot of trouble retaining employees. In fact, some organizations claim it's one of their biggest internal issues. Is there a solution?
3/16/2018 3:03:08 PM
AudioCodes has announced its portfolio of products has been chosen by Fuze for deployment as part of its customers' solutions.
3/16/2018 11:15:47 AM
As a society, we are so inundated with apps and emails; information overload can subconsciously weigh us down. Thankfully, Unified Office announced this week the release of a solution to alleviate all of this stress. The Total Connect Nowsm Operations Management Suite (TCNOMS) is an all-in-one customer portal meshing services from VoIP and unified communications (UC) to enhanced business analytics and Internet of Things (IoT).
3/16/2018 11:11:38 AM
Fresh seafood can taste great, but if it is not handled properly, people can get sick, and that can lead to business closures and lost revenues. That's never happened to Daniel Ward of Ward Aquafarms, and he wants to make sure it never does. So, a few years ago, Ward set out to find a solution that would enable him to track the location and condition of his company's products throughout the value chain - all the way to the point at which it reaches the consumer.
3/16/2018 10:51:16 AM
Bots are extremely helpful when it comes to longer than usual hold times, keeping the caller from hanging up and directed to the proper agent.
3/16/2018 10:28:16 AM
Arkadin has announced the launch of a managed services portfolio to help drive enterprise migration to cloud Unified Communications.
3/16/2018 10:12:52 AM
Arkadin has announced the launch of it s new managed service to assist enterprises make way through the muddy waters of digital cloud transformation.
3/16/2018 10:04:54 AM announced this week that it's the third biggest North American and global audio conferencing, according to Wainhouse Research.
3/16/2018 9:52:38 AM
Smartphones have revolutionized the way people communicate. They have also changed conferencing, thanks to the Polycom Trio, which is calls the first smartphone for the conference room.
3/15/2018 10:02:58 PM
It should be no surprise the Enterprise Video Conferencing Market is primed for an explosion, an estimated $4.48 billion by 2023.
3/15/2018 9:49:37 PM
Audio conferencing is about to get easier thanks to a new addition to Comcast Business VoiceEdge cloud-based phone service, Comcast Business VoiceEdge Conferencing.
3/15/2018 7:08:13 PM
8x8 announced it has partnered with Itancia SARL, a pan-European specialist in communication solutions dissemination.
3/15/2018 6:52:56 PM
Bob Dylan so succinctly stated, the times they are a-changin', describing an era of upheaval and disruption. Today, technology is serving up a heaping helping of change; from the cloud enabling a new generation in engagement tools for marketers, to blockchain transforming ecommerce as we know it.
3/15/2018 6:50:50 PM
The annual attrition rate in the contact center is 29 percent every year with the average agent lasting just over three years. Losing employees is costly, Monet's Chuck Ciarlo talks about the idea of talent benchmarking, and how it can improve attrition rates.
3/15/2018 6:10:10 PM
If management can keep employees motivated, productivity and the customer experience see a boost. That is why it is vital to have daily or weekly plans in place to ensure the team says motivated and ready to bring their A game. Here are some tips to keep teams ready and raring to go.
3/15/2018 5:27:43 PM
Nistica has come out with a new edge optical switching platform that provides flexible spectral control, power management, and wavelength switching. It also does Dynamic Gain Equalization of optical amplifiers, Optical Channel Monitoring, and Wavelength Selective Switching.
3/15/2018 5:17:32 PM
Konftel announced its conferencing portfolio is expanding with the addition of new audio and video solutions. Named Konftel Collaboration, the packages accommodate up to 20 meeting participants and come in a comprehensive bundle.
3/15/2018 5:11:28 PM
This week, Lepton Global Solutions and FatPipe Networks unveiled a partnership enhancing SD-WAN over satellite for VSAT customers. Lepton BOOST is designed with caching, compression, acceleration, VPN IPSEC and global single IP addressing to mitigate the low-bandwidth, high-latency satellite networking environment.
3/15/2018 5:06:06 PM
In less than two months, the GDPR takes effect for organizations that do business in the EU. So these companies should be preparing to comply to avoid big fines. But, GDPR is not all downside for businesses, according to some sources. One company believes it will lead to a lean data revolution that could create new business efficiencies and ultimately lower costs.
3/15/2018 4:42:19 PM
This week, Avaya announced collaboration with Cisco enabling cloud-based team collaboration for the Avaya Equinox Experience. Now, a sales team can seamlessly piece together a project from the comfort of their rooms.
3/15/2018 4:05:44 PM
Healthcare is lagging behind in fully adopting AI due to compliance regulations. Once in place, it will transform the system and increase survival.
3/15/2018 3:14:15 PM
New cloud platform, analytics and mobile client transform engineering data into actionable asset information
3/15/2018 3:02:53 PM
Tondo, the first wireless DALI Master smart light relay and DeviceTone, a next-generation agile IoT edge technology from Cloud of Things are bringing to market smart lighting solutions for cities as well as large buildings and campuses that are often run like small cities.
3/15/2018 2:46:03 PM
IIoT continues to grow and the buzz around edge computing is growing in parallel. Operators are beginning to drive more computing power to the edge of their networks, where IIoT functions really live.
3/15/2018 2:30:30 PM
By harnessing data, we can make our cities more efficient and livable. Data from traffic patterns can help to ease autonomous cars through our streets and keep accidents to a minimum.
3/15/2018 2:21:15 PM
This week, VoiceBase unveiled VoiceBase AU. Coming Q2 of this year, the new service will offer an instance of the VoiceBase speech API platform online to deliver Australian organizations complete control over call data.
3/15/2018 2:15:52 PM
Senet has announced a strategic partnership with NanoThings to make device connectivity less expensive with low cost tags, deployable by the millions.
3/15/2018 2:10:35 PM
This week, Audio Precision announced the arrival of the 376MO3, a calibrated microphone system that puts a phantom-powered preamplifier within a ½ microphone cartridge. The new member of the measurement microphones family promises relief from unwanted sounds and easy connectivity.
3/15/2018 12:50:27 PM
The Open Networking Foundation, this week, announced a new open source effort that it says enables a new generation of software-defined networking. Stratum Project will deliver true software programmability on the data plane, the ONF says, going far beyond OpenFlow.
3/15/2018 12:33:44 PM
3/15/2018 12:24:00 PM
Now that the cloud adoption is in full swing, many companies are pondering how best to manage their IT assets. Once a company has overcome the complexities of a migration, optimizing IT applications and minimizing costs should be a priority.
3/15/2018 12:06:59 PM
Contact centers commonly record conversations with customers. But, a far fewer number of those organizations make use of those recordings to improve their personnel, processes, and customer service. However, if they did, they would find that these customer interactions can help them better coach their agents, improve their products and services, streamline their processes, and a whole lot more.
3/15/2018 10:02:53 AM
The acronyms IoT and SD-WAN are popping up together a lot lately. That's because SD-WAN provides the predictability and visibility that businesses need to make their internet of things applications work as required.
3/15/2018 9:51:50 AM
Ciena has introduced two new solutions that enable fiber densification. Its unveiled the 6500 Reconfigurable Line System and the 8180 Coherent Networking Platform at OFC this week in San Diego.
3/15/2018 9:23:03 AM
Sales reps that move on hot leads within an hour of their being identified are at least seven times more likely to have a positive outcome. This is according to studies by Hemera Technologies and the Telfer School of Management, which is part of the University of Ottawa.
3/15/2018 9:12:45 AM
In a highly competitive market, it is critical for a marketer to know who the right person is for sending information about their latest marketing campaign. It is not simply looking for any existing customer, but the customer who would be most likely to act on the specific offer provided.
3/15/2018 9:07:18 AM
Entanet is attempting to stand out from the crowd with a newly announced hosted voice service. The wholesale VoIP provider developed the offering with FreeSwitch and OpenSIPS platforms with the intention of delivering resellers with the type of voice solution the modern business demands.
3/14/2018 4:46:17 PM
This week, IntelePeer launched Atmosphere Messaging. Put to work as part of the Atmosphere Communications Platform, organizations can turn telephony into engagement opportunity, leveraging APIs, DIDs and Toll-Free numbers.
3/14/2018 4:05:19 PM
Microsoft is reportedly getting ready to introduce a new version of its Surface solution. The company is expected to unveil the new offering in the first half of this year. However, it's unclear when the second-generation Surface Hub will be available to customers.
3/14/2018 4:02:36 PM
Fujitsu Network Communications Inc. has come out with new 1FINITY T500 and T600 series bandwidth-variable transport blades. They work with the Fujitsu Virtuora Network Controller to deliver software-defined networking for reduced operational complexity.
3/14/2018 3:57:11 PM
With less than two months until the General Data Protection Regulations (GDPR) deadline, many companies have already started making sure that their businesses are compliant with the new GDPR rules. But, what should you do if you've waited until the last minute?
3/14/2018 3:46:50 PM
Working as a call center agent isn't easy. It can get repetitive, callers can be cranky, and sitting at a terminal all day can get uncomfortable. But, there are a few things call center managers can do to make life better for their workers.
3/14/2018 3:36:34 PM
The growth of Fintech probably has not escaped your attention. Whether you're a customer making contactless payments or an investor weighing up CFD trading strategies, the impact of technology on finance - at all levels - has been significant.
3/14/2018 3:32:14 PM
Providing workers with flexibility and uninterrupted personal work time is also extremely important to employee engagement, productivity, and results. Enabling employees such as sales development reps to work remotely can help on all of these fronts.
3/14/2018 2:36:00 PM
As more and more Communications-as-a-Service are heading over-the-top and to the clouds, the distinction between different network types is blurring.
3/14/2018 2:22:00 PM
International team comprised of leaders from industry, IT, OT and telecom
3/14/2018 2:16:09 PM
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