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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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For many companies, customer defections are imagined as dramatic events. An already annoyed customer calls a support line, receives indifferent service, and demands that his account be closed, or vows to return a product. These customer support sessions, if they are recorded, can yield important clues for a company hoping to improve its customer engagement.
10/13/2015 4:36:52 PM
SaaS specialist in data science, artificial intelligence and predictive analytics EverString has announced a $65 million round of funding.
10/13/2015 4:22:01 PM
Evolve IP recently announced that its cloud-based call center had undergone a significant update to the various features it offers. The enhancements will allow contact centers to better serve customers, improve performance, and provide better recovery from system crashes.
10/13/2015 4:17:16 PM
The recently concluded ITEXPO brought together leaders in the field of communications, and a firm integral to providing the type of networking to support the next generation of communications solutions, Fiber Mountain, has certainly made a splash over the last week.
10/13/2015 4:11:16 PM
Customer communications management software maker GMC Software has announced that it has joined with Guidewire PartnerConnect as a Solution Partner.
10/13/2015 4:03:06 PM
Seagate has conducted research that highlights issues of data center management in the United States and China. What Seagate found should make everyone pay attention.
10/13/2015 3:57:23 PM
Your business is getting ready to launch a new product. This is an exciting time for any brand, but it can also be stressful as you'll need all hands on deck for the launch to go smoothly. When you start to imagine the different departments that will play key roles in the success of this product's launch, your mind will immediately wander toward marketing and sales. But don't forget design!
10/13/2015 3:43:05 PM
The Atlantic City Call Contact Center searches for employees, as there are more than 100 empty chairs with the opening day two months away.
10/13/2015 3:34:08 PM
Two of the key consortiums that have been working to move network functions virtualization, open source, and software-defined networking forward have come together in a strategic partnership.
10/13/2015 3:26:40 PM
The watch and related service will be sold via channel partners including medical institutions and insurance companies. The fee of the service, which will be set by the channel, is expected to be in the $35 to $85 per month range. Channel partners will set their own prices for the watches.
10/13/2015 3:21:31 PM
Apple was recently granted a patent for a ring device that the user would wear on the forefinger, while the adjacent thumb would be used to manipulate its screen.
10/13/2015 3:17:29 PM
Technology changes faster than people can keep up with. From the rise of remote work to the death of cable, it's hard to keep up. With so much new information and technology coming out all the time, it's hard to know what works, what is fantasy, and what is changing the game. To help you understand the current state of technology, here are the 10 biggest trends this year that have been changing the way people use technology:
10/13/2015 3:14:35 PM
ADTRAN is aiming to help its managed service provider (MSP), carrier and enterprise customers capitalize on the power of analytics with its new ProCloud Analytics offering.
10/13/2015 3:13:55 PM
Over and above discussing roadmap plans for various trends, buyers should understand how contact center systems providers are addressing the cloud.
10/13/2015 3:08:00 PM
Getting call recording tools can be a difficult process, with plenty of options available for the user. A new effort from CTI Group and Tango Networks is offering one more welcome option to the marketplace.
10/13/2015 3:06:25 PM
With the near-ubiquity of mobile devices, banks are under pressure to come out with their own mobile banking apps, but security fears abound.
10/13/2015 2:41:28 PM
A Revector tool represents a new extension to the bypass suite of software tools Revector already has operational. Geared toward both fixed line and mobile network operators, the new Revector system focuses on protecting call termination revenues from tools like WhatsApp and Viber.
10/13/2015 2:26:51 PM
As a marketer working in the agency world, your clients today are probably heavily focused on content. After all, as the digital medium begins to take over traditional avenues-such as print moving to online copy, radio to podcasts, and TV to streaming services-the marketing space becomes an adapt-or-die environment.
10/13/2015 2:25:23 PM
Giva founder Ron Avignone teaches you how to create a customer service department that is built to prevent customer escalations, but prepared to use those rare escalation cases to improve your company.
10/13/2015 2:12:44 PM
Contact center systems suppliers in EMEA will need to expand more heavily into adjacent customer support areas such as omni-channel support, big data, and mobility.
10/13/2015 2:07:00 PM
New numbers from Juniper Research reveal that mobile banking is catching on, and in a big way, with mobile banking users on track to exceed one billion by the end of 2015, or almost one in every five people worldwide.
10/13/2015 1:56:57 PM
Networking specialist Ciena has raised the bar for the industry yet again with the rollout of key enhancements to its Blue Planet network orchestration software.
10/13/2015 1:45:54 PM
SCC has added hosted voice and Unified Communications as a Service to its portfolio with its partnership with SIPCOM.
10/13/2015 1:42:14 PM
StoneRiver, a developer of software for insurance professionals, recently announced the release of Stream Policy, a policy administration tool, that comes as the final part of the whole Stream Suite.
10/13/2015 1:38:08 PM
Contact center systems suppliers in EMEA will need to expand more heavily into adjacent customer support areas such as omni-channel support, big data, and mobility, a new study says.
10/13/2015 1:06:00 PM
As the news industry continues its shift from print to digital we can all expect there to be growing pains. For instance, many news agencies have had to cut down on the size of their editorial teams to free up budget dollars in order to higher back-end designers and digital content managers. What affect has this had on the marketing industry?
10/13/2015 12:51:54 PM
A new study from the University of Missouri suggests that shared decision making between patients, family caregivers, and healthcare providers can be boosted by using videoconferencing.
10/13/2015 12:34:41 PM
Qosmos, a provider of network intelligence software, is continuing its dedication to innovative next-generation networks and open source projects by participating in the SDN & OpenFlow World Congress, which takes place October 12-16 in Dusseldorf, Germany. Thibaut Bechetoille, CEO of Qosmos, and Jerome Tollet, the company's CTO, will each give a presentation at this event.
10/13/2015 12:07:32 PM
Whether it makes sense for a company to move all or part of their systems to the cloud, it is imperative for end users to understand its bearing on their infrastructure and business.
10/13/2015 12:05:00 PM
NEC Corporation, a provider of a wide range of IT and networking solutions, recently announced a partnership with NetCracker Technology, a provider of cable operator solutions and services, in which the two companies expanded the NEC SDN Partner Space into Network Functions Virtualization (NFV) technologies. This community project and partner program run by NEC has created an ecosystem surrounding the Software-Defined Networking (SDN) OpenFlow protocol to facilitate the spread of SDN-based solutions, which in turn leverage NEC's original technologies, products and services in combination with the program's partners' products.
10/13/2015 11:58:57 AM
The VocaLink real-time payments platform brings unprecedented convenience and certainty to businesses and consumers alike, bringing payment technology in line with today's digital economy and 24x365 society. By bringing universal benefits to business-to-consumer, person-to-business, person-to-person, business-to-business and government sector transactions, it's clear to see why another country is showing interest in a Faster Payments system.
10/13/2015 11:57:43 AM
The call center industry is undergoing a revolution as new technologies are becoming available for operators. The new Open Answer open source live answering software from VoiceNation is the latest offering to change the delivery of call center services with a free-to-download, install, and modify solution.
10/13/2015 11:55:50 AM
ClearPath Networks is now an HP OpenNFV Application partner. That means the company, which offers the ClearPath Virtual Services Platform, will conduct testing and validation on the HP OpenNFV Platform.
10/13/2015 11:50:17 AM
CoreDial, provider of cloud software and services that enable companies to sell, deliver, manage, and invoice high quality, private labeled cloud communication services, was named a runner-up of the 2015 INTERNET TELEPHONY Channel Program Excellence Award in Cloud Communications presented by INTERNET TELEPHONY magazine.
10/13/2015 11:45:27 AM
Funding is the lifeline of a startup, and without the right investment by the right people, even the best of ideas can wither and die. The $8.4 million SightCall just received from a round led by Idinvest comes just when its technology is seeing wide adoption.
10/13/2015 11:41:36 AM
The new GoSwiff app begins its charge with a user interface that tries to make mobile payments easy for every customer. It also allows individuals to withdraw cash and gives merchants the power to tie their location to the app for improved processing of monetary transactions. It even includes a notification system that can tie all transactions to third party apps that handle inventory or product management.
10/13/2015 11:38:38 AM
Google is solidifying its place within the connected home with the launch of a sleek new Wi-Fi router. Its main differentiator is being smart, and giving consumers the ability to shape their own bandwidth.
10/13/2015 11:28:05 AM
Amazon, Cisco, Google, Intel, Microsoft, Mozilla, and Netflix have come together to form The Alliance for Open Media in a move to produce a royalty free video codec that will be a more affordable option than the current next-generation video codec known as H.265.
10/13/2015 11:26:19 AM
The world is full of new and improved solutions that seem to come in clusters. At CTIA last month, the Low Power Wide Area folks had their turn in the spotlight.
10/13/2015 11:20:06 AM
Ciena's Blue Planet division has unveiled an entirely new architecture, a disruptive set of enhancements for our Blue Planet solution that change the way technologies like SDN and NFV are implemented to create open and programmable software-driven networks.
10/13/2015 11:19:21 AM
Smart cities like Songdo in South Korea are being built from the ground up to embrace smart devices and constant connectivity. These smart cities connect everything - buildings, lights, meters, and streets - to the Internet through the power of Wi-Fi.
10/13/2015 11:14:35 AM
The disparity between what IoT needs and what cellular delivers grows wider and wider as cellular network operators move from 2G and 3G networks to 4G LTE and beyond.
10/13/2015 11:08:03 AM
Today's customer is more empowered than ever before. They have communications channels they prefer. They expect quick and easy service around-the-clock. They like finding their own answers with self-service as long as those self-service methods work. They have no patience for holding, transfers, erroneous information or rude agents. And these customers are revolutionizing the support industry, according to a report by analyst group Forrester.
10/13/2015 11:06:51 AM
Vonage in April completed the acquisition of Simple Signal, a provider of unified communications-as-a-service and collaboration solutions to small and medium businesses. The deal closed with a price tag of $25.25 million, comprised of approximately $20 million in cash and about 1.1 million shares in Vonage common stock.
10/13/2015 11:04:04 AM
Contact center systems suppliers in EMEA will need to expand more heavily into adjacent customer support areas such as omni-channel support, big data, and mobility, a new study says.
10/13/2015 11:04:00 AM
TMC Announces This Year's INTERNET TELEPHONY Excellence Award Winners
10/13/2015 10:58:20 AM
Writer Paula Bernier synthesizes the best practices of internet security in an ever-connecting world.
10/13/2015 10:53:34 AM
This summer a report that two hackers were able to remotely wrest control of a Jeep Cherokee from its driver captured headlines and raised alarms about the lack of security relative to the Internet of Things. More recently, John Gleeson explained how Covisint can better secure the IoT by acting as a central authority for access to such devices and solutions.
10/13/2015 10:46:24 AM
Here's a look at some of the companies in the PBX space and what they offer, both in the hosted, on-premises, and SaaS arenas.
10/13/2015 10:42:08 AM
Contranyms are a curious feature of the English language. These are words that can have two contradictory meanings. Lately I've noticed an emerging contranym in technology: software-defined networks.
10/13/2015 10:33:39 AM
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