By: Paula Bernier Good contact center scheduling software can improve life for agents by making sure the appropriate kind and number of personnel is available to contend with the workload. That way it's more manageable for everyone, and customers have better experiences.
By: Erik Linask When residents of Tallahassee, Florida awoke yesterday morning, they were greeted with a typical sunny Florida morning - except nearly 100 percent of the city had lost power thanks to Hurricane Michael.
By: Special Guest SAM is a series of kits that integrates hardware and software with the Internet. Combining wireless building blocks composed of sensors and actors controlled by a computer interface, SAM drag and drop to create and connect new concepts.