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Last Updated: 5:40 AM EST - Nov 24, 2017

Audio-Technica Opens Dubai Office
By: Paula Bernier
Audio-Technica is extending its presence in the Middle East with a new office in Dubai. Technical product manager Ahmad Abuzannad will oversee efforts at this new location, which will serve the company's consultants, corporate end users, distributors, and …

Syn-Apps Reveals Revolution-ary Notification Platform
By: Maurice Nagle
Recently, Syn-App unveiled Revolution, its next-generation notification platform that promises unprecedented interoperability, usability and functionality fit to support mass notification and alerting need.

The Secret to Small Business Saturday Success? Focus on the Customer Experience
By: Special Guest
The small business Super Bowl is nearly upon us. Small Business Saturday comes but once a year, and any proprietor of a small enterprise worth his or her salt has no doubt already been preparing for months. Inventory has been …

How the UC&C Space is Changing
By: Paula Bernier
There's still room in the crowded UC&C marketplace for best-of-breed solutions. Global Market Insights forecasts that the market for collaboration software will be worth $8.4 billion by 2020. That's up from $7.1 …

How to Tell When Team Leaders Are Ready for Management
By: Mandi Nowitz
Does you call center have team leads with ambitions of moving up to management? Are there now open positions in that area that could be filled by these leads?


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