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Last Updated: 4:40 AM EST - Jan 16, 2019

LicensingLive! Speakers Offer Advice on Adopting, Optimizing Subscription Models
By: Paula Bernier
If you're considering or are in the midst of shifting to a subscription licensing model, you'll want to have some flexible offerings, ensure company alignment around this new strategy, and make sure your business systems can support subscription-…

Twilio Announces New Chief Product Officer
By: Maurice Nagle
Twilio announced that as of January 14th, Chee Chew will serve as the cloud communications company's new Chief Product Officer. In joining the team, Chew will report directly to Twilio co-founder and CEO Jeff Lawson.

What is Agile Project Management?
By: Lenildo Morais
Agile Project Management treats the adoption of methods that prioritize communication and an integrated action. With it, you can reduce development time and achieve a number of other positive effects.

How to Be an Effective Contact Center Manager
By: Paula Bernier
Being a call center manager is no easy task. People in this position typically do agent recruiting, hiring, and onboarding. Managers coach, educate, encourage, recognize, and reward their reports. They need to gauge likely contact center demand and set schedules …

Nextiva Touts Continued Growth
By: Maurice Nagle
Today, Nextiva announced the hiring of its 1,000th employee. The milestone means much to the cloud communications provider, as it is another benchmark of Nextiva's much deserved success. When you boast about your 150,000 business customers, a …


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