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Last Updated: 5:50 PM EST - May 25, 2017

CardEasy Now Compliant with Avaya Contact Center Solutions
By: Maurice Nagle
Recently, Syntec, a preeminent managed services provider and network operator in the UK, announced its CardEasy MOTO payment solution is now compliant with the Avaya customer engagement solutions. The CardEasy application is aimed at addressing PCI DSS compliance in contact …

Quality Assurance is Primary Objective of Call Monitoring
By: Laura Stotler
The primary goal of any remote call monitoring solution should be quality assurance, and third-party companies are well positioned to provide the best service.

How Europe can Help Move the US Autonomous Car Industry Forward
By: Special Guest
The autonomous car market is growing rapidly, and Europe and the US should work together to tap into its power.

Mobile Messaging is Transforming Customer Engagement
By: Paula Bernier
The widespread use of smartphones and broadband connections and their ability to access online information and leverage new applications and communications mediums like messaging, have changed the expectations of consumers.

The Power of Mobile Apps in Digital Marketing
By: Alicia Young
The popularity and importance of apps have made them an instrumental tool when it comes to digital marketing and engagement. Apps are one of the easiest ways for customers to engage with a company via mobile. With one click, consumers …


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