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Last Updated: 5:00 AM EST - Oct 20, 2017

VoIP Innovations Turns Apidaze Acquisition into New Service Offerings
By: Maurice Nagle
The first wholesale VoIP provider to offer programmable API services announced new company branding and a number of new service offerings. In business for 10 years, VoIP Innovations planted a flag in the wholesale VoIP space, but the acquisition of …

Israeli Bank Invests in Visual IVR
By: Paula Bernier
Israel's Bank Leumi has deployed the CallVU visual IVR and agent-customer collaboration platform. It's enabling the bank to direct more activity to digital channels, increase first call resolution, shorten service call duration, streamline back office operations, and …

OnTime Networks Arms European Systems Integrator
By: Paula Bernier
A leading European systems integrator has tapped OnTime Networks to supply its CR-6224F4-MIL series Gigabit/10 solution. This offering will be used in a new wheeled ground combat vehicle program. It will provide switching capabilities for vehicle onboard …

The Value of Voice Training
By: Paula Bernier
Words matter. So does tone. Especially when people aren't interacting face to face. And voice training can deliver positive results for agents, call centers, and customers. But we're only human. So when we're busy or stressed or …

Krebs Indicates KRACK Isn't So Bad
By: Paula Bernier
The WPA2 vulnerability leaves Wi-Fi open to KRACK attack. But Krebs on Security explains that this may not be as big a problem as it first appears. Fraudsters and hackers are stealing our data, our dollars, and our identities. …


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