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Brooktrout In the CitySomething's fishy in Manhattan, and it's not the Hudson River: Brooktrout Technology, whose name is always fun to say, this morning makes two significant speech announcements from New York City. Brooktrout Speech-Enables Unified Processing, Apptec Selects Brooktrout Platform By DAVID R. BUTCHER, Assistant Editor, Customer Interaction Solutions Brooktrout Technology, a provider of media processing and call control products, this morning makes two significant speech announcements from New York city: 1)With Esnatech and Iwatsu, announces a speech-enabled unified messaging solution for SMBs; and 2)Apptec Voice Solutions, a provider of network and telephony applications, has selected Brooktrout's speech platform for its next-generation digital dictation and transcription services. The newly announced speech-enabled unified messaging solution, which utilizes Iwatsu's Enterprise-CS IP-PBX, Esna's Telephony Office-LinX and Brooktrout's speech platform, combines "find-me/follow-me" functionality with speech-enabled unified messaging to allow mobile workers convenient access to their voice, e-mail and fax messages from multiple devices, including desk phones, cell phones, PDAs and Web browsers. Brooktrout's speech platform will connect ESNAtech's Office-LinX to the Iwatsu PBX, then processing all voice and touch-tone responses for use by the application. The complete solution is available nationwide via Iwatsu's dealer network. Regarding the second announcement, the service will use the media processing capabilities of Brooktrout's speech platform to take dictation from call-in users using any telephone or Apptec's microphone stations. It will enable call-in transcribers to access this dictation and control playback using Apptec's telephone-based transcribe stations. This digital dictation and transcription service is designed to save time by way of streamlining the document creation process, assisting in the acceleration of reimbursement and billing, the end goal being to allow users "to spend more time with patients and clients and less time on the mundane but necessary medical record annotation and project documentation process." Apptec claims its Voice Solutions Digital Dictation System (DDS) is "the first dictation system in the industry to combine telephony, network and Web interfaces in a single platform server." DDS provides the following functions: voice file storage; retrieval and archiving; workflow management and reporting; file import and export via network and Web; and telephony-based user interfaces. Every user has a profile that allows the system to respond to unique requirements. Authors can enter one or more demographics that identify each dictation. Brooktrout's speech platform aims to connect DDS servers to the telephone network and process all voice and touch-tone responses for use by the application. The speech platform provides enhanced audio quality. Further, call processing is enhanced through the use of monitoring tones and other call connection indications provided by the Brooktrout speech board. Brooktrout's speech products are standards-based, speech processing platforms specifically designed to support an array of speech, IVR, messaging and conferencing applications. Ranging from two to 240 channels per server, the performance and flexibility of the feature-rich media platform is designed to allow systems to scale both in density and in functionality for assisting in meeting the current (and evolving) needs of advanced enterprise and service provider applications. ----- David R. Butcher is Assistant Editor of Customer Interaction Solutions. To see more articles by David Butcher, please visit: http://www.tmcnet.com/tmcnet/columnists/columnist.aspx?id=100008&nm=David%20 R.%20Butcher |