TMCnet News
CommPartners Intros IPDirect for Business Quality VoIPTMCnet Contributing Editor IP-based network operator CommPartners introduced the IPDirect system, a private line T-1 connection for business customers connecting directly with the CommPartners IP network. The service features an SLA and streamlined service delivery and customer support through a single provider.
CommPartners initially introduced the service in New York, Atlanta, Boston, Los Angeles Basin, San Francisco Bay Area, Sacramento, Las Vegas and Phoenix. The IPDirect services are available through the company's VoIP service provider partners when sold in conjunction with CommPartners hosted IP PBX, hosted contact center, and other IP applications and other systems for SMB and enterprise customers. "When business VoIP services depend upon a connection to the public internet, there is a risk that service quality will be impacted by the number of 'hops' it takes to get from a business location over the Internet to the network that is connecting the call," said Michael McGhee, VP Sales and Business Development. "IPDirect, with a direct connection to CommPartners' robust and redundant IP network core, takes that risk out of the equation. This is a rock-solid, business-class connection for business-class phone service for companies that find the quality risks associated with the public internet unacceptable."
CommPartners is also offering an enhanced version of the direct connection service, IPDirectPlus, comprised of a connection to the Public Internet consolidating Internet access and VoIP service through a single provider.
CommPartners made news earlier this month when it announced it was tapped by on-site technical support provider 1-800-GeeksOnTime as its provider of wholesale VoIP and IP applications services for its business clients.
The new deal called for 1-800-GeeksOnTime to deliver a QoS-based managed voice system to its new and current portfolio of business clients and introduce an all-in-one managed system combining dedicated help desk, centralized digital voice and video IP-based communications, IT managed network services and centralized online backup. 1-800-GeeksOnTime will integrate its nationwide footprint of technicians, service management architecture and network administration control center to provide VoIP pre-deployment testing, perform site surveys and installations and conduct 24/7 LAN-specific VoIP traffic monitoring.
CommPartners:
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Johanne Torres is contributing editor for TMCnet and Internet Telephony magazine. To see more articles by Johanne Torres, please visit Johanne Torres' columnist page.
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