Dubai's Focus Softnet Reports Growth for Year

Focus Softnet, a CRM and ERP software vendor based in Dubai with more than 18 offices across 10 countries, has announced growth of 45 percent during fiscal year 2006 over the previous year.

At the recent Annual General Meeting, CEO Ali Hyder declared that the company had seen growth of over 300 percent since Focus Softnet began its Dubai operations in 2002.

Focus also announced stock ownership plans for its employees.

"Focus Softnet has seen exceptional growth across markets in the Middle East region with the growth rate being significantly higher in UAE, Saudi Arabia and Kuwait. Our success has been made possible by our hard-working team and we felt it was important to reward them by making them partners in the business in the form employee stock options," said Hyder.

Focus Softnet's client list has grown recently to include Boeing, Air Arabia, Commercial Bank International and Gulf Craft.

Focus develops ERP/CRM application for the mid-market. Focus RT their ERP product, covers Financials, Inventory & Warehousing, Sales & Distribution, Human Resources, Fixed Assets and Production Planning.

Focus6 is their mid-market accounting product, with over 1,500 customers in UAE and over 2,500 customers in the Middle East. The company has recently launched Focus Reach, targeted at small businesses.

Last August, in what Dubai officials described as "a move to enhance customer satisfaction," Dubai Customs announced a new customer relations strategy that involved the opening of a direct communication channel with customers to "facilitate closer mutual interaction."

As part of aforesaid new strategy, Dubai Customs will "strengthen its customer service mechanism and hold monthly meetings with customers to deliberate at length all aspects related to the services provided by it."

Long on generalities and frustratingly short on specifics, officials said "at the first monthly meeting held recently, senior executives from the Customer Relations Department of Dubai Customs briefed customers on the various services being offered by Dubai Customs to streamline processes and expedite clearance of goods."

David Sims is a contributing editor for TMCnet. For more articles please visit David Sims' columnist page.

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