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Subway Sandwich Stores Get VoIPTMCnet VoIP Minute Watch Columnist
Software applications provider IPcelerate Inc. announced this week that it was selected to provide VoIP software applications for a series of Arizona-based Subway Sandwich Stores. The deal called for IPcelerate's Application Consulting Group to deploy a series of VoIP business systems onto a converged network to assist with business processes.
"I am responsible for 30 plus stores and am constantly working to manage all the business process issues that impact profit," said Les White, who is engaged in an IPcelerate Application Discovery Workshop and is working directly with IPcelerate. "IPcelerate's solutions are going to streamline many of these processes, making it easier on my management team to focus on our customers and our bottom line." IPcelerate's applications will impact time card and shift management, the daily deposit, store emergency awareness, customer order improvement, daily store tasks awareness, employee recognition and employee safety.
IPcelerate will develop applications specific to these business initiatives. White is deploying Cisco 7970 IP Phones with IPcelerate VoIP applications integrated into his time and labor, security, and inventory systems. "I never imagined a phone would have such an impact on my business," said White.
The development and deployment of the IPcelerate VoIP application system will be delivered in 3 phases spanning about 6-9 months. Phase 1 is targeted to be fully deployed in Q1 2006.
IPcelerate made news back in November when it released the IPStudio version 1.0, a next-gen IP-based communications recording system for business VoIP users. IPStudio allows companies to record and monitor different types of media and data sessions in an organization's IP network. Based on IPcelerate's distributed architecture, IPStudio provides adaptable recording environment for converged IP networks.
IPStudio Version 1.0 features recording of IP-based voice sessions; active and passive recording modes; group-based recording triggers; integration with IPcelerate's IPsession product to use NIPA Framework for call information and reports; detailed call information linked with CDR data; multi-user and multi-access level contact with secure, recorded data; browser based Administration and Management interface; XML-based IP phone services for Cisco IP phones; file download and playback capabilities from IP phones as well as from a Web browser; 3 different hardware platforms supporting 10, 50 and 200 simultaneous channel recording capacity; distributed scaling to handle multiple recording platforms for higher scalability; on-board storage capacity for up to a month of data storage; RAID controller for faster data transferring; automatic data archival mechanism and Integration with high capacity storage device.
IPcelerate, Inc.
Subway Sandwich Stores
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Johanne Torres is contributing editor for TMCnet and Internet Telephony magazine. To see more articles by Johanne Torres, please visit Johanne Torres' columnist page.
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