Kayote, TeleMessage Announce VoIP Partnership

VoIPers Kayote Networks, Inc. have announced a partnership with TeleMessage. The partnership allows TeleMessage’s SMS and Text-to-Speech technology to help Kayote’s VoIP Traffic Manager notify users instantly of any event that causes a decrease in call traffic quality.

The TeleMessage system enables Kayote users to receive instant alerts through landline, mobile phone, fax, e mail, SMS, Instant Messenger or pager and respond to these alerts with voice or text commands that VTM acts upon immediately.

The new feature will also provide an additional channel for users to contact the Kayote 24/7 NOC (Network Operations Center) for support.

VTM is Kayote’s hosted VoIP softswitch that enables carriers of all sizes to outsource their entire VoIP back-end at reduced hardware investment. VTM monitors VoIP traffic, triggering alerts to users when predefined quality of service, volume, or billing thresholds are not met. The system automatically switches to failover routes predefined by each user in line with specific business needs.
If a first-response user does not take action within a specified amount of time, another message is sent to a second contact number, as well as to an additional user. VTM can now also send users file attachments to facilitate an educated analysis of a problem.

Industry observer Nancy Gohring has written that while many enterprises support innovative IP-based services, “including some that integrate voice and data services…  typically those services can only be used internally. Peering directly with another companies would allow workers to use such services with each other.”

She cites Baruch Sterman, chief executive officer of Kayote Networks saying that most IT administrators are reluctant to link their private networks with networks of other companies for security reasons: “Because they've converged their voice and data networks onto their IP networks, they fear unauthorized access to their data.”

Gohring says that “Sterman hinted that the same third-party companies that are helping VoIP service providers peer may also be targeting the enterprise market. If that happens, an enterprise might be able to link up with a trusted third-party peering company that could handle the connection to other companies.”

David Sims is contributing editor for TMCnet. For more articles please visit David Sims’ columnist page.

[ Back To TMCnet.com's Homepage ]