Voxeo, MAP Announce Middle East VoIP, IVR Plans

Voxeo Corporation, a vendor of standards-based Interactive Voice Response (IVR) and Voice-over-IP (VoIP) platforms, and MAP Telecom, an IVR hosting provider in Europe and the Middle East, have announced a multi-year strategic partnership whereby Voxeo will provide the IVR infrastructure for MAP Telecom’s current facilities in Europe and four planned facilities in the Middle East.

The partnership twins the Voxeo Prophecy platform, a 100 percent VoiceXML-compliant platform, with MAP Telecom’s “expertise in serving enterprise customers with multiple language needs across Europe, the Middle East and Africa,” according to MAP officials.

The partnership gives customers the choice to move from MAP Telecom’s legacy platform as well as providing for MAP Telecom’s 2,500 developers’ migration to a new and expanded multi-language developer community portal based on the Voxeo Evolution site.

This past February Voxeo announced its new line of standards-based turnkey communication servers, highlighting the VoiceCenter Fusion Server product, which according to company officials “consolidates seven previously separate platforms into a single, integrated communications solution.”

Voxeo's VoiceCenter Fusion Servers are billed by company officials as offering “VoiceXML IVR, CCXML call control, speech recognition, speech synthesis, call conferencing, call recording and a PSTN-to-SIP Voice over IP (VoIP) gateway in one integrated, rack-mount server.”

All of the Fusion Server's capabilities are built around the SIP VoIP standard, enabling integration with both existing and new PSTN, PBX, and VoIP deployments.

MAP Telecom will also continue to promote access to its platform using Skype (News - Alert).

Jon Alcantara, COO of MAP Telecom said the deal will hopefully keep MAP “in the forefront of VoiceXML hosting in Europe.”

Alcantra said their customers demand best-of-breed technology and require features such as CCXML and call center support. “We have evaluated all of the leading VoiceXML providers, and Voxeo is clearly our first choice,” he noted.

Jonathan Taylor, Voxeo’s CEO called the partnership “a key part of Voxeo’s efforts in Europe and the Middle East.”

The Voxeo platform will be operational in MAP Telecom’s facilities in the South of France starting this month and will be rolled out across facilities in Lebanon, Saudi Arabia, Jordan and Egypt, among others, over the next 24 months.

David Sims is contributing editor for TMCnet. For more articles please visit David Sims’ columnist page.

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