TMCnet News
Superconnect Launches CableAware Version 2.0Superconnect announced the launch of version 2.0 of its popular cable monitoring software, CableAware. By TED GLANZER, TMCnet Communications and Broadband Columnist Houston-based Superconnect announced the launch of version 2.0 of its popular cable monitoring software, CableAware, at the Society of Cable Engineers’ Cable-Tec Expo in San Antonio on June 13. According to a statement, "CableAware is an award-winning, web-based monitoring platform for cable operators that require monitoring of a large-scale cable system" with a large volume of customer premise equipment (CPE). As with version 1.0, the software provides ways to monitor performance, reliability, trends, alarms, and outages. According to the statement, CableAware 2.0 includes several new features, including the following: "Nationwide Street Mapping with Geolocation: Enables providers to visualize problems with real-time maps of the service area to determine if a problem is localized or widespread. The software integrates with call systems to allow customer service representatives to determine if an issue needs escalation based on the severity of an outage. GPS coordinates are not required to be entered in the billing system; CableAware supports sophisticated geolocation and can display maps purely based on street address and zip code. "Scans the network, locates cable modems and set-top boxes and downloads critical performance data, making the results easily available via a web interface that can be understood and put to use in minutes. "Network Map Overlay: Providers can import their AutoCAD-compatible network diagram into CableAware to overlay over street maps or to directly view network layout with CPE gear. "Motorola Support: Fully integrated, native support for Motorola cable overlay including Morotola NC1500s and related equipment. "More Intuitive: According to the company, the software notifies providers of problems before the customers know about them." ----- Ted Glanzer is assistant editor for TMCnet. For more articles by Ted Glanzer, please visit: http://www.tmcnet.com/tmcnet/columnists/columnist.aspx?id=100033&nm=Ted%20Gl anzer |