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Avaya-Tenovis Targets SMBs With Integral 5 PlatformsBy Sandra Gustavsen, TelecomTactics
The Avaya-Tenovis Integral 5 platform for small- and mid-sized businesses is available in an Advanced or D version for up to 56 users and a Professional or E version for 120 users. Integral 5 D is an entry-level system that supports analog and digital telephones and a good selection of telephony features, including station hunting, answering machine, integrated voice mail system, door opener function and more. Integral 5 E offers increased capacity to 120 ports and more advanced functionality, including Voice over IP. Modular design eases the migration from the D to the E solution since only the base module must be replaced. In 2004, Avaya Inc. acquired Tenovis GmbH & Co. KG, a German provider of enterprise communications systems and services for small and medium businesses in Europe.
Customers will benefit from an array of business applications, including a voice mail card option for 120 mailboxes, optional hospitality functions and a Windows-based application for system configuration and customization with online and offline editing of system data and remote download of system software. System diagnosis and on-line administration complies with guidelines from the Federal German Office for Security in Information and Telecommunications Technology (BSI). More advanced functionality is available with the Integral 5 E, including Voice over IP, networking and call center options. VoIP networking is available, as well as the Integral 5 IP gateway (40-channel IPU module) for branch office phones to connect directly to the IP network (Ethernet 10/100Base-T); no additional PBX cabling is required. H.323 is supported, as well as G.723.1, G.711 and G.729a codecs. Integral 5 E can be part of a Virtual Private Network (VPN) via the ENET protocol, and Integral 5 E systems can be networked via QSIG with basic feature transparency. The BCC Office call center package (optional) provides automatic call routing, skills-based routing, automatic display of customer statistics and data, computer-based voice dialog for welcoming and sorting incoming calls, music on hold and more.
Tenovis digital phones include the Integral T3 Comfort (pictured) with large, fold-down graphic display, the Integral T3 Classic with interactive 4-line x 26-character graphic display and the basic Integral T3 Compact.
DECT cordless phones and Integral T3 IP telephones are also available. Recently, Avaya announced support for the Tenovis T3 digital phones on the Avaya IP Office (Release 3.1 and higher), enabling customers with a Tenovis telephone system to retain their telephones should they decide to migrate to an Avaya IP Office system.
Tenovis also sells the modular Integral 55 telephony system for mid- and large-sized businesses and the Integral 55 Compact branch office solution.
TelecomTactics is a database and newsletter publication, covering the business telephony industry. For more information, visit www.telecomtactics.com or contact Sandra M. Gustavsen at [email protected] (856-424-1100 x11)
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