TMCnet News

Avaya-Tenovis Targets SMBs With Integral 5 Platforms
[February 10, 2006]

Avaya-Tenovis Targets SMBs With Integral 5 Platforms


By Sandra Gustavsen, TelecomTactics
 
The Avaya-Tenovis Integral 5 platform for small- and mid-sized businesses is available in an Advanced or D version for up to 56 users and a Professional or E version for 120 users. Integral 5 D is an entry-level system that supports analog and digital telephones and a good selection of telephony features, including station hunting, answering machine, integrated voice mail system, door opener function and more. Integral 5 E offers increased capacity to 120 ports and more advanced functionality, including Voice over IP. Modular design eases the migration from the D to the E solution since only the base module must be replaced. In 2004, Avaya Inc. acquired Tenovis GmbH & Co. KG, a German provider of enterprise communications systems and services for small and medium businesses in Europe.


 
Customers will benefit from an array of business applications, including a voice mail card option for 120 mailboxes, optional hospitality functions and a Windows-based application for system configuration and customization with online and offline editing of system data and remote download of system software. System diagnosis and on-line administration complies with guidelines from the Federal German Office for Security in Information and Telecommunications Technology (BSI).

 
More advanced functionality is available with the Integral 5 E, including Voice over IP, networking and call center options. VoIP networking is available, as well as the Integral 5 IP gateway (40-channel IPU module) for branch office phones to connect directly to the IP network (Ethernet 10/100Base-T); no additional PBX cabling is required. H.323 is supported, as well as G.723.1, G.711 and G.729a codecs. Integral 5 E can be part of a Virtual Private Network (VPN) via the ENET protocol, and Integral 5 E systems can be networked via QSIG with basic feature transparency. The BCC Office call center package (optional) provides automatic call routing, skills-based routing, automatic display of customer statistics and data, computer-based voice dialog for welcoming and sorting incoming calls, music on hold and more.
 
Tenovis digital phones include the Integral T3 Comfort (pictured) with large, fold-down graphic display, the Integral T3 Classic with interactive 4-line x 26-character graphic display and the basic Integral T3 Compact.
DECT cordless phones and Integral T3 IP telephones are also available. Recently, Avaya announced support for the Tenovis T3 digital phones on the Avaya IP Office (Release 3.1 and higher), enabling customers with a Tenovis telephone system to retain their telephones should they decide to migrate to an Avaya IP Office system.
 
Tenovis also sells the modular Integral 55 telephony system for mid- and large-sized businesses and the Integral 55 Compact branch office solution.
 
Avaya-Tenovis Integral 5 Systems - SNAPSHOT FROM TELECOMTACTICS DECEMBER 2005 www.telecomtactics.com
 
VENDOR:
Avaya-Tenovis
Avaya-Tenovis
MODEL:
Integral 5 D
Integral 5 E
APPLICATION:
PBX
PBX
FCC REG. NO.:
EC-Declaration of Conformity
EC-Declaration of Conformity
MANUFACTURED IN:
France
France
INTRODUCTION:
2000
2000
RELEASE/REV. LEVEL:
4.0
4.0
Ports
56
120
Trunks
8
30
Stations
56
120
Busy Hour Calls
4,900
4,900
 
 
 
 
 
 
 
 
 
 
 
 
 
 
IP Telephony Option
No
Yes
LAN Interface
No
Yes
Number of Cabinets:
1 Basic Unit; 1 or 2 Expansion Units
2 Basic Units; 12 Expansion Units and 2 IP-Units
Processor:
CPU 80186 ES with 40 MHz clock; 16 bit; program storage 8Mb (BNE) / 4Mb (BNS); data storage 8Mb; RAM storage 2Mb (BNE) / 1Mb (BNS)
CPU 80186 ES with 40 MHz clock; 16 bit; program storage 8Mb (BNE) / 4Mb (BNS); data storage 8Mb; RAM storage 2Mb (BNE) / 1Mb (BNS)
 
 
 
ISDN Interface
O (plug-in modules)
O (plug-in modules)
ACD/Contact Center
NA
O (external software)
Call Accounting System
O
O
TAPI Interface
S (T3 set with CTI-Link module)
S (T3 set with CTI-Link module)
TSAPI Interface
O (external server)
O (external server)
IVR
O (plug-in module)
O (plug-in module)
Hospitality
O
O
QSIG Networking
NA
O
Voice Mail/Messaging System
O (CV1 module option)
O (CV1 module option)
 
 
TelecomTactics is a database and newsletter publication, covering the business telephony industry. For more information, visit www.telecomtactics.com or contact Sandra M. Gustavsen at [email protected] (856-424-1100 x11)
 

[ Back To TMCnet.com's Homepage ]