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Vertical Communications Announces InstantOffice 7.0
[February 10, 2006]

Vertical Communications Announces InstantOffice 7.0


By Sandra Gustavsen, TelecomTactics
 
Recent mergers and acquisitions have made Vertical Communications a significant competitor in the IP-PBX market. In September 2005, Vertical announced the acquisition of Comdial Corporation, a well-established and leading manufacturer of digital and IP PBX phone systems since 1982. In September 2004, Artisoft, Inc. acquired IP PBX provider Vertical Networks, Inc. based in Sunnyvale, CA, changing its company name to Vertical Communications, Inc. and company website to www.vertical.com. The new name reflects the company’s goal to provide various vertical markets with next-generation communications systems.


 
Vertical’s InstantOffice 7.0 is a flexible server-based system designed for small- to mid-size offices and branch locations. The system enables both packet and circuit switching and uses the same routing and switching capabilities for both voice and data traffic; no additional equipment is needed for routing voice over a data network, a cost savings over traditional telephone systems. Currently, five InstantOffice models are available, including the InstantOffice 1500 (42 stations), InstantOffice 3000 and 3500 (72 stations) and InstantOffice 6000 and 6500 (192 stations). Built-in InstantOffice Voice Mail software requires no additional hardware and is compatible with standard e-mail applications (IMAP4) and AMIS networking. The base package includes 48 voicemail boxes with an option to add more mailboxes. The “x500” models feature a faster processor, as well as additional memory for advanced applications, including Vertical’s Call Management Suite for contact centers, IVR, Fax Manager, Voice Server (VXML based self service), VPN, Service Response, Call Assistant Windows-based PC and Office Attendant PC.

 
Vertical offers a comprehensive terminal portfolio that includes standard analog telephones, proprietary digital telephones and IP telephones, SIP phones, standard H.323 clients and wireless IP phones. Recently-introduced SIP phones include the 9112i with 3-line LCD display, speakerphone with mute and one 10/100 switched Ethernet port; the 9133i with large 3-line backlit LCD display, full duplex speakerphone with mute and two 10/100 switched Ethernet ports; and the 480i (pictured) with 2.5-inch x 3.5-inch backlit LCD display, full duplex speakerphone with mute, standard in-line power and two 10/100 switched Ethernet ports.
 
Notable is Vertical’s MultiSite Reporter, a powerful business intelligence and reporting solution for the enterprise that enables multiple stores and branch offices to communicate and handle customer interactions. MultiSite Reporter enables the tracking and analysis of customer contacts from multiple sales channels, including call centers, catalogs and Web sites. Retailers will benefit from caller behavior analysis, exception reporting across stores, facility statistics, marketing campaign assessment, and automatic report generation and distribution, as well as information on employee productivity.
 
SNAPSHOT FROM TELECOMTACTICS January 2006
Visit www.telecomtactics.com for more detail
VENDOR:
Vertical Communications, Inc.
Vertical Communications, Inc.
Vertical Communications, Inc.
MODEL:
InstantOffice 1500
InstantOffice 3500
InstantOffice 6500
APPLICATION:
IP-PBX
IP-PBX
IP-PBX
MANUFACTURED IN:
USA
USA
USA
INTRODUCTION:
2004
2000
2002
RELEASE/REV. LEVEL:
7.0
7.0
7.0
Top of Form
SYSTEM CAPACITY:  
Bottom of Form
 
 
 
Ports
42
150
358
Trunks
72 (digital); 24 (analog)
96 (digital); 30 (analog)
166
Stations
42
72 (digital or IP); 60 (analog)
192
Busy Hour Calls
5,000
5,000
5,000
 
 
 
 
Top of Form
IP TELEPHONY:  
Bottom of Form
 
 
 
IP Telephony Option:
Yes
Yes
Yes
LAN Interface
S
S
S
WAN Interface
O
O
O
IP Telephones
Yes
Yes
Yes
SIP Telephones
Yes
Yes
Yes
Top of Form
HARDWARE CONFIGURATION:  
Bottom of Form
 
 
 
Number of Cabinets:
1
1
1
Cabinet Mounting:
Rack-mount, stand-alone, wall-mount
Rack-mount, stand-alone, wall-mount
Rack-mount or stand-alone
Processor:
Windows 2003 operating system, Transmedia 800MHz, 512MB DRAM, 40GB hard drive (dual RAID-1 standard hard drive)
Windows 2003 operating system, Celeron 733MHz, 384MB DRAM, 40GB hard drive (dual RAID-1 optional hard drive)
Windows 2003 operating system, Pentium III 750MHz, 512MB DRAM, 40GB hard drive (dual RAID-1 standard hard drive)
Redundancy:
Standard
Optional
Standard
Top of Form
APPLICATIONS  
Bottom of Form
 
 
 
ACD/Contact Center
O
O
O
Call Accounting
O
O
O
CTI/TAPI Interface
S
S
S
Hospitality Package
NA
NA
NA
IVR
O
O
O
Networking
 
 
 
 · via Analog Tie
O
O
O
 · via Digital T1
O
O
O
 · via ISDN PRI
O
O
O
 · via QSIG
NA
NA
NA
 · via VoIP
O
O
O
Remote Programming
S
S
S
Unified Messaging
O
O
O
Voice Mail
S
S
S
 
 
 
 
AVERAGE COST:
$200 per station
$200 per station
$200 per station
 
 
TelecomTactics is a database and newsletter publication, covering the business telephony industry. For more information, visit www.telecomtactics.com or contact Sandra M. Gustavsen at [email protected] (856-424-1100 x11)
 

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