Amegy Bank Implements Allegiance Customer Feedback Solution

By Anuradha Shukla

TMCnet Contributing Editor

 

Allegiance, Inc., the provider of enterprise feedback solutions, yesterday announced that Amegy Bank of Texas has selected its CustomerVoice and EmployeeVoice, two components of the Allegiance Active Listening System. The solution will enable the bank to aggregate, analyze, and quickly respond to valuable customer and employee feedback.

 

“We will always operate as a community bank, and therefore listening to our customers and responding with solutions are at the heart of our approach to service,” said Debbie Innes, EVP and Manager of Retail Banking and Treasury Management Services in a statement to the press.

 

 “As we continue to grow, Allegiance will help us maintain that approach to customer service by aggregating the feedback we receive daily – from a variety of sources – and then responding quickly with the right resources.“

 

Adam Edmunds, president and CEO of Allegiance added that the data collected by Amegy through their software will help it to develop products and services that are based on tangible customer needs.

 

“Creating loyal customers and employees is critical to the success of any organization, and by implementing CustomerVoice and EmployeeVoice, Amegy is again demonstrating the premium it places on customer and employee feedback.”

 

Amegy Bank of Texas is reportedly one of the fastest growing banks in Texas. It claims to have assets of more than $9 billion and operates from more than 80 locations in the state.

 

For more information visit Allegiance.