TMCnet News
Credit Unions Get VoIP from AltiGenTMCnet Contributing Editor VoIP phone manufacturer AltiGen Communications announced on Monday that three new customers deployed its system across credit union locations in Pennsylvania, Oklahoma and Louisiana. The company's phone systems, call centers and Interactive Voice Response (IVR) have been deployed in conjunction with AFTECH of Malvern, Penn. at Lehigh Valley Educators Credit Union, U.S. Employees O.C. Federal Credit Union and Jefferson Parish School Board Employees Credit Union.
AFTECH provides the credit union community with communications systems, core processing and lending technology. In 2005, AltiGen and AFTECH worked together to develop an Interactive Voice Response system integrated with AFTECH applications. Lehigh Valley Educators Credit Union of Allentown, Penn. wanted to connect their credit union locations while improving call center capabilities to better service their 16,000 members. "Because our members are also our shareholders, we don't waste money," said assistant credit union manager, Rosie Krantz in a statement. In April, the credit union added AltiGen's VoIP technology to unify locations, and improve services with call center and IVR capabilities.
The U.S. Employees O.C. Federal Credit Union in Oklahoma City worked with AFTECH this spring to connect its five locations using AltiGen's VoIP system. "It was an extremely smooth transition, and our employees love that you can call anyone in any location just by dialing their extension," said vice president of Information Services, Johnny Huntsman.
AFTECH deployed AltiGen systems across three locations for the Jefferson Parish School Board Employees Credit Union located in the greater New Orleans Metropolitan area. When Hurricane Katrina hit, its members were able to access their accounts because of a disaster recovery plan implemented with the assistance of AFTECH.
AltiGen made news back when it released the IP 710, a business VoIP telephone. The offers users a single button access to voicemail, activity/presence selection, voicemail greeting selections, call recording, call conferencing, call transferring, and even placing calls to employees in other countries.
With the 4 line, backlit liquid crystal display the IP 710 is capable of displaying time, Caller ID name and number, real-time call center workgroup statistics, do-not-disturb, and call forwarding status. The IP 710 can be personalized with 15 backlit user-defined keys and can be setup for any combination of configurable features like, but not limited to, speed-dialing, extension busy/ringing appearances, call appearances, line appearances, and workgroup activity status.
AltiGen Communications, Inc.
AFTECH
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Johanne Torres is contributing editor for TMCnet and Internet Telephony magazine. To see more articles by Johanne Torres, please visit Johanne Torres' columnist page.
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