Kimberly-Clark Taps Avaya for IP Telephony

By Johanne Torres

TMCnet Contributing Editor

 

TMCnet came across big news from Avaya and Kimberly-Clark this Monday. Health and hygiene company Kimberly-Clark tapped Avaya (News - Alert) as its provider of global telephony applications and communications network services.

 

The new agreement calls for Avaya to provide Kimberly-Clark with the Avaya MultiVantage Communications Applications, a suite of IP-based telephony, contact center, messaging and mobility applications, to connect more than 57,000 employees across the world.

 

Avaya will help Kimberly-Clark to completely migrate to its new communications network during a period of about three years. The multi-year transition plan will integrate Kimberly-Clark's existing IP-based infrastructure to assure there are no business disruptions. Once completed, the Avaya IP-based service suite will offer Kimberly-Clark the opportunity to integrate real-time voice with other business communications applications, such as those from Microsoft (News - Alert) and SAP (News - Alert).

 

"We are always looking to enhance the capabilities of our global communications network and to improve the economies of scale when it comes to connecting our disparate worldwide workforce," said Kimberly-Clark's IT services personal productivity and communications director Randall Borree in a statement. "By integrating Avaya's telephony services with the business communications applications we use across our enterprise, we believe we will enhance the functionality of our global communications network."

 

Avaya made news recently as it announced it worked with the ABC TV's "Extreme Makeover: Home Edition" team to provide a family of eight with a communication system for their new 3,500-square-foot house. With their new Avaya Partner system in place, the family would be able to transfer calls to anyone in the house, even if they are on different floors, or send a group message to the family. Avaya installed a total of 11 Avaya Partner telephones throughout the new house.

 

Avaya Inc.

Kimberly-Clark

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