Konica Minolta Improves Business Process with AirClic
TMCnet Contributing Editor
has mobilized its field service business processes through an AirClic
solution to better track service worker resources and inventory. Konica will now be able to shorten service times, decrease inventory shrinkage and increase the breadth, accuracy and frequency of captured data.
According to the press release
, Konica Minolta has integrated AirClic MP and AirClic bar code scanning technology with Sprint
Nextel wireless phones. This has helped it gain real-time insight into the service calls performed by technicians working on office reproduction and printing equipment.
Mobilization of its field service business processes has enabled Konica to track information associated with actual time spent on completing a service call, parts or supplies used and the status of machines that are worked on.
With AirClic, Konica Minolta has increased accuracy of inventory reporting and has cut down the time for technicians to record this information. Moreover, the service data captured by the AirClic solution was integrated into Konica Minolta’s operational SAP (News
) system in less than two weeks. The solution can be accessed from Sprint (News
) on Nextel wireless devices and operates on the Nextel National Network.
Anuradha Shukla is a contributing writer for TMCnet covering call centers, CRM and information technology.
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