Allegiance Improves Internal Service Quality of Dri-Eaz
TMCnet Contributing Editor
Dri-Eaz Products, Inc
., a provider of solutions for water damage restoration and restorative drying, has implemented Allegiance
Active Listening System solutions to help improve internal service quality.
Dri-Eaz reportedly purchased CustomerVoice, PartnerVoice, EmployeeVoice, EmployeePulse and ActiveSurvey to improve customer, employee and partner retention and loyalty.
Following the implementation of Active Listening System, Dri-Eaz can improve customer satisfaction and loyalty, provide a non-threatening venue for employees to express their opinion, improve business partnerships, extend relationships and improve partner loyalty, measure employee attitudes and turnover risks and
compile the information to help make quick, intelligent business decisions.
“The Active Listening System will help Dri-Eaz to better understand the pulse of its business through the eyes and ears of their employees, customers and partners,” stated Adam Edmunds, president and chief executive officer of Allegiance, Inc in the press release
“The feedback tools will help improve Dri-Eaz’s ability to make critical business decisions and respond quickly and appropriately to areas of concern before they become problems.”
Anuradha Shukla is a contributing writer for TMCnet covering call centers, CRM and information technology.
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