TMCnet News
SurveyMethods Touts CRM, Call Center IntegrationBy David Sims TMCnet Contributing Editor SurveyMethods.com, a survey software company that provides online survey creation, deployment, and analysis software tools, recently announced the ability to integrate its software into virtually any CRM, Call Center, or ERP system. In July SurveyMethods announced what company officials called an "easy-to-use, effective, and affordable, online survey creation, deployment, and analysis software tool." The product can be integrated into most customer relationship management systems. The product is pitched primarily at small and medium-sized businesses, and upon release was billed with the following capabilities: Create personalized customer surveys from scratch, or copy and modify examples from the site's library of professionally-created surveys in a variety of categories. Analyze survey data with graphing and charting analysis features.. Users can also copy all graphs and charts into Microsoft (News - Alert) PowerPoint, Microsoft Word, and other applications. Compare groups, segments, or respondents to each other. The comparison report enables users to compare how different groups of respondents answered questions. This allows users to determine which segments you are serving and how they differ. Users can even publish their survey results to a private web URL with the option of password protecting it. They can then send the web location to individuals they want to share their survey results with. David Sims is a contributing editor for TMCnet. For more articles please visit David Sims’ columnist page. |