Comwave and RADCOM to Enhance VoIP Service Quality

By Johanne Torres

TMCnet Contributing Editor

 

Canadian VoIP service provider Comwave Telecom has tapped RADCOM in order enhance the quality of its service. Comware opted to deploy RADCOM's Omni-Q system, which will continuously collect, monitor and analyze voice quality and traffic performance.

 

"As one of Canada's largest VoIP providers, growth—both in market reach and customer base, is important to us," said Comwave Telecom's president Yuval Barzakay in a statement released on Thursday. "Thanks to Omni-Q's continuous VoIP monitoring capability, Comwave can expand with ease while knowing that we are maintaining the high service quality our subscribers have come to expect."

 

As part of the agreement, Comwave will deploy RADCOM's R70, a probe powered by the Gear Set, RADCOM's processing engine. The R70 is LINUX-based and it monitors data processing at a rate of up to 10 Gbps.

 

The Omni-Q system will monitor Comwave VoIP service's call quality, disconnections, and poor connections on every call. "It will directly enhance the way Comwave serves our customers by allowing us to proactively contact customers when their service level or quality is undermined," stated Barzakay.

 

The system's architecture is able to provide coverage of real-time ad hoc and dashboard reporting and display features. The system's features also include northbound API to the customer's OSS, service fault detection, online correlation, top-level to single-session view capabilities, and diagnostic tools enabling one-click drilling from monitoring to troubleshooting.

 

"We are very pleased that Comwave selected RADCOM," stated RADCOM's president Avi Zamir. "Omni-Q's powerful, user-friendly management layer allows VoIP service providers like Comwave to provision monitored, value-added voice related offerings such as Service Level Agreements and Partner Verification Services. Designed to allow multiple, diverse and simultaneous users, including NOC, engineering, customer support and management, Omni-Q's single platform solution will help Comwave meet all its needs while providing an integrated approach to the signaling and user planes."

 

Today's news comes on the heels of RADCOM unveiling a new Correlation Module for wireless network operators. The company added the tool to its Omni-Q converged monitoring system. The Correlation Module enables operators to trace a problematic call over various interfaces within the same domain and to also track inter-domain activity. The Correlation Module works from Radio Access, through CS Core, PS Core, IT, SS7 and VoIP domains.

 

Comwave

 

RADCOM Ltd.

 

 

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Johanne Torres is contributing editor for TMCnet and INTERNET TELEPHONY magazine. To see more articles by Johanne Torres, please visit her columnist page.