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Time Warner Telecom Wins Best in Class' Award for Business Ethernet Services TMCnet Contributing Editor Atlantic-ACM, a leading international telecommunications industry research firm, has awarded Time Warner Telecom (News - Alert) with its 2006 Metro Carrier Excellence Best in Class Award for providers of Business Ethernet  Services.Dr. Judy Reed Smith, CEO of Atlantic-ACM, said in a press release that the firm was impressed with the positive responses of Time Warner Telecom’s customers regarding their business services with Ethernet. Statistics show that Time Warner has consistently ranked high and has been rated the best in the United States. Research reflects that large-spend customers are impressed with four out of the five products for which it was rated. Customers are, in particular, satisfied with transport, local access products and Ethernet. Time Warner’s overall rating was 14 percent above the industry average. It was also recognized by customers on other categories such as: billing and sales representatives, customer service, network performance, and provisioning. ATLANTIC-ACM is a telecommunications research consultancy specializing in strategy, analyses, market forecasts, and benchmarking. Its reports are highly recognized for their accuracy and depth. Investors, other research firms and executives rely on their reports for actionable intelligence. ATLANTIC-ACM has produced several studies on niche marketing and channel management which includes ethnic markets, key industry segments, and affinity groups. Multinational providers, domestic and foreign companies seek their advise on issues about strategic importance from product development to global expansion. Time Warner Telecom is a leading provider of converged and integrated network solutions. It targets government and business customers. It was first introduced as cable television provider under Time Warner Cable, but was separated from the company in 1998. Time Warner Telecom specializes in Ethernet, telecommunications, transport data networking, local and long distance voice, Internet access, VoIP and security. It delivers customer overall satisfaction, economic value, quality, improved business productivity, and excellent service.Don't forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.-------- Beverly Maniago is a contributing editor for TMCnet. To see more of her articles, please visit her columnist page. |