Arcosoft Introduces VoIP Call Recording Software: VONaLink SoloRecord

By Niladri Sekhar Nath

TMCnet Contributing Editor

 

Arcosoft Inc., developer of VoIP call recording software, has introduced VONaLink SoloRecord for Mac OS X. SoloRecord works with any VoIP phone system based on the open SIP standard, such as Vonage (News - Alert), to record phone calls and to provide screen pops.

 

With traditional phone systems, calls are recorded using either analog equipment or expensive, proprietary products from the phone company. Thanks to the latest VoIP systems built on open, standard protocols, calls can be recorded by monitoring network packets. Call recording feature helps companies help carry out business transactions over the phone.

 

VONaLink SoloRecord works with any SIP based VoIP system, such as Vonage. Soft phone, hard phone, or analog phone via an adapter are also supported. The call is recorded as a stereo WAV or MP3. An inaudible watermark can be added to the recording for later verification that the file has not been changed.

 

With the help of the caller ID of the incoming call, SoloRecord searches for the caller in Address Book. The solution has custom applications to search the web or company database as well. If the caller is found, the information is popped on the screen, thus enhancing the productivity of the user.

 

Unwanted callers can be added to the reject list and integration with Vonage Click2Call helps outbound calls to be placed by clicking in the call log within the VONaLink application. SoloRecord and ScreenPop are universal binaries that run on Mac OS X 10.3.

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