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TouchStar's DialonDemand Solution Sees 550 Percent Revenue Growth TMCnet Contributing Editor TouchStar Software Corporation, a leading developer of call center technology, announced recently that its DialonDemand division saw 550 percent revenue growth in 2006.
The DialonDemand solution provides on-demand network connections using standard telephone connectivity. It saves call center companies the expenses associated with maintaining dedicated links in connecting to other locations by extending the internetwork connectivity. TouchStar maintains and operates the hosted solution. It includes a cost-effective on-line telephone system and call center management software package which allows companies to add call center agents anywhere in the world in no time. Kyle Fox, director of hosted services for TouchStar Software, said he is pleased the solution has become so successful. “TouchStar’s DialonDemand division is proud to be a significant contributor to TouchStar’s overall success in 2006,” he said in a release. “We are even more excited about the additional product enhancements that will be introduced in 2007 to meet the demand for additional services from our DialonDemand clients. TouchStar Software also made news this month when it opened its new international corporate headquarters in India. This office will support its growing number of Australian, Asian, African and European clients. Currently, Touchstar is one of the fastest growing companies in call center technology industry. The company’s revenue is continuously growing and has reached $25 million per year because of effective marketing strategies, acquisition of competitors, and expansion of product offers and other services. TouchStar acquired Digisoft, a leading global provider of call center solutions, telemarketing software, call transaction management, and CRM applications, in 2005. The company also acquired Sigmaworx, the global leader and pioneer in the delivery, development, and service of call center systems and related innovative solutions, in 2006. --------- Beverly Maniago is a contributing editor for TMCnet. To see more of her articles, please visit her columnist page. |