Infor Announces Enhancements to CRM Epiphany Solution

By Stefania Viscusi

TMCnet Assistant Editor

 

 

In a bid to better meet the changing needs of their customers, Infor announced today they have enhanced components of their CRM Epiphany solution to improve the sales lifecycle and provide customer service departments with improved response times, lower contact center costs and increased customer satisfaction.

 

The new enhancement is also a bid to help their customers keep up with changing IT environments and now offers certified support for integration with the latest versions of Avaya (News - Alert), Lotus Domino and Crystal Reports.

 

The new enhanced versions of Infor Sales 7.0.2 and Infor CRM Service 7.0.2 helps companies to have consistent communications with customers throughout the entire sales cycle. This is made possible through a single view of all customer information and transactions as well as access to customer information in real-time. With this information available, it becomes possible to deliver personalized information that helps deliver profits.

 

Also new to the CRM Sales solution is Infor CRM's Configuration Module. This helps companies maintain an efficient sales process and to ensure sales are accurate and meet the customer's requirements to avoid returns and any other non-compliance or customer dissatisfaction complaints.

 

Dr. Patric Timmermans, Infor's director of CRM product marketing commented in a statement, "We recognize that out customers IT environments are constantly changing as vendors try to keep pace with their evolving needs. The availability of the new releases of Infor CRM Sales and Infor CRM Service highlights our ongoing commitment to enhance these solutions to meet our customer's needs-- today and tomorrow."