TMCnet News
3Com Chooses AT&T to Improve Customer Support Systems TMCnet Assistant Editor In a bid to help strengthen phone tech support for their clients, 3Com Corp. has partnered with AT&T (News - Alert) for their VoiceTone technology.
To better manage and handle client tech support calls, AT&T will build out and implement enhanced routing
 capabilities for all 3Com (News - Alert) client-support services. Improved routing and automation help better caller experiences by more quickly and efficiently fulfill their requests. With AT&T's VoiceTone technology, 3Com is able to achieve improved call handling, and improve wait times for callers.
The system will automatically forward calls to the best destination while limiting the amount of human involvement necessary as well as offer customer support in 10 different languages.
Mark Boyer, senior director of Outsourced Support Services for 3Com commented in a statement to the press, "Being a global provider of network services requires us to constantly evaluate our customer service applications to ensure timely and efficient support 24/7. AT&T's leadership in the process to enhance our tech support will go a long way to making our customer support systems even more robust."
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