TeamSupport.com Integrates TeamSupport And 37Signal's CRM System Highrise

By Calvin Azuri

TMCnet Contributor

 

TeamSupport.com has released an integration of TeamSupport and 37Signal’s popular CRM system Highrise. TeamSupport.com is a wholly-owned subsidiary of Dallas, TX-based Muroc systems, Inc.

 

Highrise is a CRM tool for teams that excels in managing contacts, people and deals. However, it doesn't have a ticket management system and is not focused towards the same departments that TeamSupport is.

 

According to Robert C. Johnson, chief executive officer of TeamSupport, as customer service/bug tracking and CRM solutions don't usually communicate with each other, keeping their separate customer databases in-sync becomes a manual process. TeamSupport has made it easy to connect the data dots. TeamSupport also imports key information for any contact flagged as a 'Customer' in the Highrise application automatically. The CRM will then be monitored for any changes to those records and TeamSupport will be updated accordingly.

 

It is also possible to place TeamSupport ticket information directly into the Highrise customer record as a note. Hence, when a new ticket is created in TeamSupport, a new note will be created in the company's record in Highrise as well. This will enable the sales team keep up to date on any issues their customers are having and be proactive in making sure they are being addressed. The note will also contain a hyperlink to the ticket data within TeamSupport. This makes it possible to drill down and see all of the information with a single click.

 

TeamSupport, conceived and developed by Muroc Systems, was created to address the need for better communication between manufacturers, their customers, and key client-focused teams within their organizations. Johnson notes that they recognized the need to keep everyone in-the-loop by integrating customer service, product development, sales and QA. TeamSupport essentially breaks down the barriers between help desk and bug tracking systems. As both groups work from the same knowledge base, internal and external communications get enhanced which in turn translates into happier customers and a better product.

 

TeamSupport can be easily configured and customized and is free for up to three end-users. It is offered in a number of reasonably priced versions. It is also possible to scale TeamSupport from a simple help-desk system to an enterprise wide issue, bug, feature, and customer management system.