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C3 and Universal American Health Earn Best Outsourcing Partnership Award from Contact Center World TMCnet Contributor Partnerships can be a key success factor to outperform in today's competitive world.
CustomerContactChannels, or C3 (News - Alert), a provider of customer management solutions, is one such company proving its partnership with Universal American to be a strong one. The company was recently honored with the Contact Center World's Best Outsourcing Partnership Award together with its client, Universal American.
The announcement was made at the Contact Center World Top Ranking Performers Awards gala held on June 21 in Orlando.
Universal American Corp. is a source of health benefits and services to people covered by Medicare and/or Medicaid. 'A critical success factor in this relationship has been the mutual collaboration with Universal American and their willingness to empower our teams each step of the way," said Ken Epstein, senior vice president at C3. "We are excited to move on to the Global phase of this competition with our partner, while continuing to find innovative ways to delight the Universal American member and providers.'
Contact Center World is the Global Association for Contact Center Best Practices and Networking. Its awards recognize the top performing call centers around the world. This year, Contact Center World received almost 1,500 entries from more than 50 countries.
The C3 and Universal American team was named one of three finalists for this award earlier in the year, and presented a comprehensive case study at the Contact Center World Conference, sharing their best practice tips to an audience of peer service providers and brands from a variety of industries.
C3 official also said that this October, C3 will compete for the Global Award for Best Outsourcing Partnership against the category finalists from the APAC and EMEA regions.
'Our relationship with the C3 management team spans a number of years, and today our partnership is stronger than ever," said John Kettering, vice president of service operations for Universal American. "Based on the core principle of proactive communication, we could not ask for a better team top to bottom to work with us on delivering the best member and provider experience in our industry.'
C3 provides a number of customer contact management services forcorporate clients in the healthcare, financial services, telecommunications, energy and utilities, media, travel, hospitality and government services industries, from both U.S. and international locations.
The organization's founders are considered pioneers in the industry, having successfully grown global BPO companies over the last several decades. As a result, the company is uniquely positioned to deliver outstanding results for its clients through proven operational best practices and its veteran leadership team.
'At C3, one of our biggest differentiators lies in the depth of our client relationships and our ability to integrate seamlessly with client contacts for maximum results,' clarified Rick Ferry, chief operating officer for C3.
'Out of the many industry awards that are possible to receive, this one is particularly meaningful as it is judged by industry peers and clients speaking directly to C3's ability to make a meaningful difference for our client partners," Ferry added. "I am extremely proud of the entire team and countless individual contributions that resulted in this achievement.' Edited by Braden Becker |