BenchmarkPortal and The Center for Customer-Driven Quality Recognize Wright Express Call Center

By Sujata Garud

TMCnet Contributor

 

Wright Express Corporation has been recognized by BenchmarkPortal (News - Alert) and The Center for Customer-Driven Quality (CCDQ) for having one of the top 20 medium-sized call centers for 2012 in the United States and Canada. The contest evaluated competitive strengths and weaknesses of each call center and ranked them accordingly within their respective size group. In 2011, Wright Express participated in the Annual Call Center Benchmarking Study. For 2012, Wright Express Corporation moved up to the medium call center category from its placement in the small group in 2011. BenchmarkPortal is an industry leader in call center benchmarking, call center training and call center certification worldwide.

In a press release, Jamie Morin, senior vice president of client services at Wright Express, said, "We are extremely proud of our contact center for earning top 20 recognition both years that we've participated in this study. Wright Express is dedicated to continuous improvement in delivering exceptional customer experiences in the B2B payment solutions industry -- so much so that our commitment to providing exceptional customer service is embedded in our mission statement. The study is a great resource to benchmark and reinforce our progress and results in an area we consider crucial to our success. Quality of service has helped us maintain industry leading levels of customer satisfaction and retention."

BenchmarkPortal owns the largest database of call center metrics in the world and includes thousands of participants. Wright Express' team, corporate and prepaid payment solutions offer unparalleled security and control across a wide spectrum of business sectors. Wright Express Financial Services, Pacific Pride, rapid! PayCard, Wright Express Prepaid Cards Australia, Wright Express Fuel Cards Australia and CorporatePay Limited, England, are part of the Wright Express operations.

Wright Express Corporation was recently in news when the company announced to report second-quarter 2012 financial results before the market opens on Wednesday, August 1, 2012. The conference call will be webcast live on the Internet and can be accessed at the Investor Relations section of the Wright Express website, www.wrightexpress.com.