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CUSTOMER Magazine Names 2013 CRM Excellence Award Winners
[April 18, 2013]

CUSTOMER Magazine Names 2013 CRM Excellence Award Winners

TMCnet News
 
Norwalk, CT (April 18, 2013) - TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of its 14th Annual CRM Excellence Awards, presented by its premier publication, CUSTOMER magazine.
 
This year's CRM Excellence Awards winners have been chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle. Based on hard data, facts and figures, each CRM Excellence Award winner has demonstrated the improvements their products have made in their clients' businesses.

 
"These companies have proven to be true CRM partners to their customers and clients and as such deserve being honored with a CRM Excellence Award. The 26 companies selected have demonstrated that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious assets, their customers," said Rich Tehrani, CEO at TMC (News - Alert).
 
Winning products and services of the 2013 CRM Excellence Awards are listed below and featured in the May 2013 issue of CUSTOMER magazine.
 
CUSTOMER has been the leading publication in the CRM, contact center and teleservices industries since 1982. Please visit www.tmcnet.com for more information.
 
 
2013 CUSTOMER Magazine CRM Excellence Awards Winners:
 
COMPANY:                                                   PRODUCT/SERVICE:
Agero...........................................................SMART idea
Allstate Roadside Services.............................Single Call Solution
Alorica..........................................................Alorica Helix
Ameridial, Inc................................................Virtual School Enrollment and Support
BPMonline....................................................BPMonline CRM
Calabrio (News - Alert)........................................................Calabrio Quality Management
Confirmit (News - Alert).......................................................Confirmit Voices
Coveo (News - Alert)...........................................................Coveo for Advanced Enterprise Search
CRMnext......................................................CRMnext
EGS-APAC...................................................Targeted Healthcare Solution for Innovation
Five9, Inc.......................................................Five9 Virtual Call Center
Infinite Convergence Solutions.........................Enterprise Messaging Service
IntelliResponse Systems Inc............................IntelliResponse Virtual Agent
NetSuite Inc................................................... NetSuite CRM+
NICE Systems............................................... NICE Fizzback
OAISYS.........................................................Tracer
Parature, Inc...................................................Parature Customer Service Software
Sage North America.......................................Sage CRM
ServiceMax...................................................ServiceMax Mobile
Soffront Software, Inc.....................................Soffront CRM
StarTek, Inc................................................... The ALVIN
TeamSupport.com......................................... TeamSupport
Tigerpaw Software........................................ Tigerpaw 12
Toshiba America Information Systems Inc.,
   Telecom Sys. Div....................................... Call Manager
Verint (News - Alert) Systems Inc........................................ Impact 360 Workforce Optimization
Xactly............................................................. Xactly Incent
 
 
 
About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by as many as 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: SDN Workshop at ITEXPO, M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.
 
For more information about TMC, visit www.tmcnet.com.
 
TMC Contact
Frank Coppola
203-852-6800, ext. 131
Email: fcoppola@tmcnet.com



Edited by Braden Becker

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