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Exploring CX strategy and technology adoption: A decision-maker's chart

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Transforming Customer Experience

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RingCentral RingCX overview

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RingCentral RingCX Interactive Voice Response

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RingCentral RingCX Analytics

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Company: All Aeris Alcatel-Lucent Enterprise Authority Software AVTECH CallCabinet Citrix Corsa Security Dell Expert Network Edify Egnyte Facilis Field Nation Hytera Inference Solutions Intermedia ION Networks LanguageIO NetatWork NICE inContact Pelion Red Hat RingCentral Rohde & Schwarz SafeDNS SCB Global Serenova Sierra Wireless Todyl VMware Xoriant Zuora

Data: A Resource Much Too Valuable to Leave Unprotected

Dell Expert Network | 01/21/2021

With so much riding on the security, reliability and availability of data resources, technology executives and their MSPs must make it a priority to deploy the solutions companies need to keep data as safe and secure as possible. Learn how with Dell’s Data protection whitepaper.

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Contact Center Agility in the Post-COVID World

NICE inContact | 01/21/2021

Get the latest trend report in this new white paper from DMG Consulting.

The shift to a work-from-anywhere workforce is not likely to slow down in contact centers, even after this year. It’s time to reimagine remote agent hiring. The latest research in this new white paper can help.

Do…

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IT Planning and Provisioning at the Speed of Business

Dell Expert Network | 01/14/2021

Learn how Dell’s free workload placement decision platform, Live Optics, provides all the information planners need, removing the guess work from resource allocation and shortening the process from weeks or months to point-and-click speed. This gives MSPs an opportunity to build revenue-generating …

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A comprehensive approach to the IoT challenge

Alcatel-Lucent Enterprise | 12/11/2020

The Internet of Things (IoT) is a hot topic in all industry sectors, including residential and commercial markets. In the enterprise arena, digital transformation is accelerating the number of IoT devices being connected and accessing applications and data.

This whitepaper looks at how IoT i…

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Native Azure Compliance Recording for Microsoft Teams

CallCabinet | 11/18/2020

With 115 million active Microsoft Teams users, the demand for compliance tools has risen dramatically. We’ll lay out the most common compliance challenges and show how the Azure infrastructure that Teams is built on can be used to address the regulatory requirements of any industry.

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Solving the Top 3 Privileged User Access Problems

ION Networks | 11/17/2020

The traditional security perimeters used by organizations are vulnerable, and fast-growing technologies like cloud, mobile and virtualization are blurring these boundaries. Cyber criminals know this and exploit any vulnerabilities to access lucrative data, such as customer identities, financial info…

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No Choice But to Live With Multiple Collaboration Tools

Facilis | 11/04/2020

Corporations have no choice but to live with multiple meeting & team collaboration tools for one solution cannot meet the integrated and full featured requirements of internal employee collaboration and, at the same time, the inexpensive and simple ad hoc external meetings constraints. This whit…

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Automating Firewall Virtualization is Easy

Corsa Security | 10/26/2020

Current firewall architectures are complicated, do not scale and lock you in. That’s why many look at virtualization to solve the issue just like it did for data centers and the cloud. But to make virtualization consumable, you need a turnkey platform that offers simple, automated virtualization of …

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DELL EXPERT NETWORK CAN TURBOCHARGE YOUR MSP BUSINESS

Dell Expert Network | 10/21/2020

Learn how Dell’s MSP support program can help turbocharge your MSP business. The Dell Expert Network is a one-stop shop that makes business engagement easier and helps you better serve your small business customers.

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Enhance Your Business Continuity Plan And Protect Your IT Facilities With Proactive Environment Monitoring From Room Alert

AVTECH | 10/20/2020

Business Continuity Plans are critical to protecting organizations against costly downtime and data loss. Data centers, server rooms, telecom closets and other IT facilities are particularly vulnerable to downtime caused by factors such as temperature, humidity, power loss and more. Learn why enviro…

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Self-Service Maturity Model: Gaining a Competitive Advantage from Self-Service

Inference Solutions | 08/27/2020

Written By: DMG Consulting LLC <BR><BR>
Voice self-service has changed dramatically since voice response units (VRUs) first came on the scene in the early 1980’s. The self-service market has grown and expanded during the past 40 years, and it’s time for organizations to adopt the curr…

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Why You Need to Embrace Conversational AI for Customer Care

Inference Solutions | 08/27/2020

Written By: Joseph Williams, Analyst, BC Strategies<BR><BR>Ask your CMO or your CRO whether customer success is key to thriving in this digital era. Then ask them how artificial intelligence is going to redefine how customers can achieve success.

Gartner has already done these sur…

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Buyers Guide to Intelligent Virtual Agents and Chatbots

Inference Solutions | 08/27/2020

Major advancements in Artificial Intelligence (AI), Speech Recognition and Natural Language Processing have given organizations that need to automate self-service a giant leap forward. For the first time ever, companies of all sizes can now use Virtual Agents to reduce costs and improve the customer…

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4 SIMPLE STEPS FOR DEPLOYING IoT: MANAGING THE ECOSYSTEM

Aeris | 08/17/2020

This whitepaper looks at the basic needs for an IoT deployment, specifically focusing on the necessary technology, required coverage, a comprehensive level of support, and connectivity management. Download now to dive in!

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LTE-M Pain Points Infographic

Aeris | 08/17/2020

As a leading, global provider of cellular IoT connectivity, Aeris has connected millions of devices around the world. We&#39;ve designed our LTE-M offering to help you overcome common connectivity challenges and set the bar for quality service in your industry. Download this infographic to g…

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AERIS FUSION IoT NETWORK: BEST-IN-CLASS CONNECTIVITY

Aeris | 08/17/2020

The Aeris Fusion IoT Network is an intelligent solution for connecting IoT devices across 2G, 3G, LTE, LTE-M, and NB-IoT, and is the first-ever intelligent, 5G-ready solution designed to enable innovation specifically for LTE-M deployments. Download this overview to learn more about Aeris’ best-in-c…

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How to Choose Your IoT Connectivity Technology

Aeris | 08/17/2020

In this infographic, read about the key considerations for de-risking global expansion - selecting connectivity technology for the expansion regions; choosing distribution partners and technologies for scalable operations; and managing regional security and regulations. Download now to figure ou…

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Subscription Impact Report: COVID-19

Zuora | 04/27/2020

The worldwide spread of coronavirus (COVID-19) has had a quick and damaging effect on the global economy. However, amongst operational disruptions, supply chain restrictions, and a global recession, subscription businesses are proving to be resilient. In an analysis of hundreds of subscription-based…

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5 Signs You Need to Move Your CC to the Cloud

Serenova | 02/26/2020

No doubt you’ve heard about the rising adoption of cloud contact centers. According to Aberdeen, contact centers that are choosing cloud-based solutions rose steadily between 2013 and 2018.

It’s easy to see why: Executives cite financial flexibility, the ability to scale up or down easily, a…

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3 Smart Strategies for Empowering an At-Home CC Workforce

Serenova | 02/26/2020

Remote call center staffs are becoming increasingly popular. A recent survey of 90 US contact center organizations indicated that 70% are expanding their work-at-home programs. It’s easy to see why. Managers can more easily match agent supply to demand, reducing the need for onsite agents. Organizat…

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