TMCnet News
Global Response to Deploy AT&T Technology in Michigan Call Center TMCnet Contributing Editor AT&T made an announcement on Wednesday about being tapped by customer contact support company Global Response of Technology River, Michigan to provide the technology needed to deploy a new customer call center in the rural northern area of the state.
Privately-held Global Response processes more than a million inbound calls a month. Its services also include outbound calls, e-mail and live chat, and customer service for direct marketers. Under a new contract, AT&T (News - Alert) will provide Global Response with a high-speed digital network and data services for its new call center, which will open on September 5, in Iron River, Michigan. The new call center will initially employ 20 to 40 people, and as many as 85 within 24 months.
“AT&T's technology coupled with Global Response's expertise in the call center industry makes our situation very promising for our customers and the entire Iron River community, which officially operates as Technology River,” said Global Response's president, Stephen Shooster, in a statement.
Shooster added: “We're excited about our future and are already generating new business for the center.”
Specifically, Global Response will be using AT&T's ISDN PRI technology, which enables 23 channels of voice communications over a single circuit for easier handling of customer calls by major companies. The customer contact support company will also receive AT&T's Managed Internet Service and AT&T Frame Relay.
In other news, AT&T this week also agreed to provide data center migration, customer premises equipment (CPE), international IP network upgrades and data hosting services to Draka Cableteq USA, a custom wire and cable systems provider across defense, transportation and industrial business sectors.
The new, two-year contract calls for AT&T to also assist Draka Cableteq USA with the full transition of its headquarters and data center from Franklin to Watertown, Mass. The telecom giant's upgrades include an expanded hosting and an international IP frame relay to asynchronous transfer mode (FR/ATM) network system.
Global Response North Corporation
AT&T Inc.
Johanne Torres is contributing editor for TMCnet and INTERNET TELEPHONY magazine. To see more articles by Johanne Torres, please visit Johanne Torres’ columnist page.
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