Water Parks Make Waves with AltiGen's VoIP

By Johanne Torres

TMCnet Contributing Editor

 

VoIP phone manufacturer AltiGen Communications announced on Monday that it was tapped by water parks and hotels owner Schlitterbahn Waterparks to deploy its AltiContact Manager VoIP Phone and Call Center systems for five of its locations.

 

The water park operator is currently expanding into Galveston, Texas with further plans to move into Kansas City. The company's prior phone system was not up for the task and it lacked all the call center capabilities it required. "We were stuck paying a humongous amount of money every year for a phone system that did very little for us," said Schlitterbahn's director of Information Systems Leigh Murphy in a statement.

 

Schlitterbahn then called upon Telcomtex Communications, a local AltiGen Reseller and chose to install the AltiGen AltiContact Manager VoIP Phone System and Call Center. "With little or no disruption to our ongoing operations, the new system was installed and rolled it out to 580 extensions at both our hotels and throughout the parks as well as at our corporate center in five days," said Chris Reynolds, Schlitterbahn's IT manager. "The AltiContact Manager phone system will pay for itself in less than two years, and that's not counting all the productivity and improved customer service we are gaining."

 

The company's hotel reservation group rapidly became a call center. With AltiGen systems in place, they are now able to monitor calls with customers and can produce reports on average wait times, calls abandoned, average times to service calls, and all the other features and functions of a call center.

 

"AltiGen is honored to be providing growing organizations such as Schlitterbahn Waterparks communications solutions designed to meet their needs of simplified phone system management, mobility, robust call center features, and increased productivity via VoIP technology," said AltiGen CEO, Gilbert Hu. "We look forward to the opportunity to continue serving Schlitterbahn as it grows."

 

AltiGen made news earlier this month when it announced that three new customers deployed its system across credit union locations in Pennsylvania, Oklahoma and Louisiana. The company's phone systems, call centers and Interactive Voice Response (IVR) have been deployed in conjunction with AFTECH of Malvern, Penn. at Lehigh Valley Educators Credit Union, U.S. Employees O.C. Federal Credit Union and Jefferson Parish School Board Employees Credit Union.

 

AFTECH provides the credit union community with communications systems, core processing and lending technology. In 2005, AltiGen and AFTECH worked together to develop an Interactive Voice Response system integrated with AFTECH applications.

 

AltiGen Communications, Inc.

Schlitterbahn Waterparks

 

 

 

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Johanne Torres is contributing editor for TMCnet and Internet Telephony magazine. To see more articles by Johanne Torres, please visit Johanne Torres' columnist page.